Action container element of employee responsible

Hi experts,
We are using action in order to send mails, now it is working fine, the triggers is the status of our complaint.
But a new requirement is to use employee responsible as a trigger, so for instance our complaint has user X as an employee responsible and the we change the employee responsible to Y, then a mail should be sent.
So we need a container element that represents the employee responsible field, and we can not find it in the condition editor.
We need that container element so we can make the following expression:
Employee responsible = Y then we use a condition to send the mail.
Thanks in advance.

Hi Luis,
Verify that you are using BUS2000120 as the object for this action. In the standard definition there is a BOR Object type called Person responsible under the CRM Complaint Object. You may have to open the hierarchy for this. This field can be used to satisfy your requirements. Otherwise a parameter can be created where the BUPA table is taken as an object of type ABAP class. You can choose the BP number or name of the employee responsible as your condition.

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How to assign employee responsible of service order to customer follow up?

Hi everyone,
     when i create a customer follow up for a service contract, my partner number is assigned to employee responsible by default. However i want the employee responsible for the service contact to be copied to the follow up.I checked the partner determination procedure, which is properly configured.
     And i also want to know, why my partner number is getting assigned to the employee responsible.
     I checked the corresponding node getter method, where the collection wrapper contains my partner number for the partner function employee responsible.
     Please suggest some solutions.

I'm saying that you didn't search SCN because your first post shows this. You didn't give any details neither how your PDP is "properly configured". If it'd have been configured properly you would not get the issue, right?
Another thing is if you searched SCN on partner determination you would find FM CRM_PARTNER_DETERMINATION_OW. This the API which is triggered from BOL layer. And the result is transferred to BOL layer and available in "collection_wrapper".
Now you gave some more tips. For example, that the same PDP is used for other transaction types. That's better.
First of all, as Nagaraj Sarangamath said. Check if your employee responsible partner function in the PDP has an access sequence which takes the employee responsible from preceding document prior to the access which takes the current user. Which access sequence is maintained in your PDP for employee responsible? What steps does it have?
Another thing which is Sigrid Wieshofer mentioned is how is your assignment of partner functions to business transactions in IC set? What is in the mentioned IMG setting?
One more tip is if the copy control is activated for activities in your system and has been set up for other transaction types except your Custom follow up. In the copy control you can actually handle partner determination as well.

Step Container Element not getting updated

Hi,
I have created a step container element for handling comments with the same ABAP dictinary structure & import export parameter of a existing workflow conatiner element & binded with the WF container & step conatiner & i have the saved & activated the WF template sucessfully.but when action is being taken from portal on a Workitem then comments are being passed to the WF container but the step container that i created is not getting updated . i checked in SWI6 , it's showing not set.
can any help me on this regard.?
Thanks & Regards
Rohan Kumar Das

Actually, I believe the problem is related to binding.
When called in the foreground, object references (and data references) are present in memory for all subsequent processing.
You probably need to make the CONTAINER "Persistent".
In your code, call the macro SWC_CONTAINER_TO_PERSISTENT <container name here>. For example:
SWC_CONTAINER local_container.
SWC_CREATE_CONTAINER local_container.
" Set you Container elements
" SWC_SET_ELEMENT local_container 'Element01' lv_element01.
" SWC_SET_TABLE local_container 'Element02' lt_table02.
SWC_CONTAINER_TO_PERSISTENT local_container.
" Start your workflow passing local_container.
Something like this...
Hope this is relevent . . . Apologies if not . . .
Regards,
Tom Carruth

Over Time Workflow Container elements not updated

Hi,
I am using Standard Task TS20000459 for approval of Overtime entered for an employee in CAT2 transaction.
Work item is getting generated to his manager's inbox.
Issue is, subject of the work item should have employee number and Employe name. Standard Task contains Container elements &TS_PERNR& and &TS_ENAME& which is not getting filled with any values.
Can any one suggest me how to get the same?
Regards,
Saravana Perumal

Hi Shanti
I faced the same problem...And i resolved that problem by binding...
Create the container element for PERNR and ENAME in the standard task ts20000459 as well as in workflow container.Then bind those container values.
Before bind the workflow and task container, you have to bind the workflow container with the event container.
Regards,
Hemalatha.

Trigger email when employee responsible is changed

Hi Experts,
Kindly advise how to trigger email when the employee responsible is change to another employee, is there any standard workflow to achieve the task or this needs some enhancement,,, I mean development. I assume this can be achieved out of box.
Regards
AM

I would investigate if you can achieve your requirement trough workflow, as I'm not a workflow expert I can't guide you further.
as other members already recommended You can use actions with a custom complex schedule condition, which can be done through BADI. I would have two actions
1- will be triggered only one time, which will notificate the opportunity creation
2- Only will trigger if emp responsible is changed, via custom schedule condition (BADI) and will be triggered N times, of course if the condition is met.
I had written a blog which can give you sone hint, at least had very usefull links.
Cheers!
Luis

Container Element

Hi Guys
What is use of container element in Work flow(swdd).I used it for small scenario,but which scenarios we use it.
Appreciate your answers.
Thanks

Hi,
The main advantage of the STD_TEXT object is that it can print container elements as text symbols.
Each container element can be printed as follows:
&ContainerElement&
If the container element is an object, each attribute can be printed as follows:
&Object.Attribute&
If you want to print employee data, a container element of type EmployeeT must be included. This element enables each employee data record (defined as an attribute of EmployeeT) to be printed. If the documents are country-specific, it is a good idea to define the container element as EmployeeXX (ISO country key = personnel country grouping), which includes all of the international and country-specific attributes.
STD_TEXT can make distinctions between object attributes up to a third level, which means you must define utility objects in the container if higher levels are needed to make more distinctions.
STD_TEXT cannot make distinctions for the following expression:
Employee.PersonnelArea.LegalPerson.ActivityText.
For this reason, you must define a utility container element of the type PersonnelArea:
PersonnelArea<==Employee.PersonnelArea
Using this container element, the activitytext attribute can be printed in the text as follows:
PersonnelArea.LegalPerson.ActivityText.
If the document requires additional information from other object types, you must define the elements as container elements in the standard task.
Reward if useful.
Regards,
Pranathi.

UWL Approve/Reject - Workflow Container Element

Hello,
I have a custom WF which uses a task copied from a standard. It is a User Decision task based on TS20000135 (Check Trip Facts).
If the user rejects the trip he will need to Add a Memo which will be bound to container element AttachObjects.
To test the existence of an attachment, I have a completion based on this field but I also need to check if the user pressed the "Send trip back for correction" or "Reject" button, otherwise he will also have to enter a memo in case he approves the trip.
Anyone knows what is the WF Container Element that will contain the action value?
Moreover, does anyone know what are the values for each action? (i.e. Approve, Reject, Send Back).
Thanks in advance
Antonio

This value will appear in the task container of a decision task. I think it is of type SWD_LINES-RETURNCODE. I feel the container element is RESULT. This element gets created default in a decision task. Check the standard Decsion task 8267. Generally it returns a 4 digit number. Suppose you have 3 decision it will return 0001,0002 and 0003. Just analyze that Container Element in the task and you will resolve Ur issue. Test and find out which number returned is corresponding to your decision.
Thanks
Arghadip
Message was edited by:
Arghadip Kar

Change Employee Responsible based on user who last changed.

CRM 5.0
Partner procedure has IC Agent & Employee Responsible. Both use partner access sequence 0008 which brings in the person that created the document.
We would like to automatically change the Employee Responsible based on the last employee BP that changed the document. This would be useful in warm transfers via CTI instead of the user manually changing the record. The IC Agent can always be the person that created the record.
I don't see any actions that can set this, is there any standard functionality to do what I want? or is this an enhancement.

Try this BadI, COM_PARTNER_BADI.
Cheers,
cady.

Text concatenation to the container element

HI All,
   I need to concatinate a container element with a hardcoded text and assign it to a different container element.
   exm :
   Set the WF container Workitem text to : u201C<Ledger number>: Waiting for site action u201C
   could you please suggest how to do this as I am new to Workflow ?
Thanks in advance,
Chinmaya

I assume that you want to assigne a value to a container element you have two possible ways.
1. Open SWDD Txn give the workflow template number.
2. At left side bottomm you will find the workflow conatiner on the screen.
3. Declare a element by double clicking there and on the new subscreen you will find a tab with INITIAL VALUE click on it and specify what evre the value that you want to save in the conatiner element. ( Coz we declared in the conatiner of the workflow so we call it as workflow conatiner element)
The other way is during run time you want to assign the valule then you ca make use of a standard workflow step CONTAINER OPERATION by using this step you can assign the value at runtime.

Installing Actions for Elements on a Mac

Does anyone know why I have no "Adobe" folder in "Applications Support" folder under library on my Mac hardrive while trying to download actions for Elements 10?

In the app store version everything is contained within the app package itself, as required by apple's app store guidelines. The problem is that the app store version doesn't seem to care much about mediadatabase.db3 at all. In PSE 9, the app store version never regenerates mediaDatabase.db3 and runs happily without it. In PSE 10, sometimes it works. I'd also delete thumbsDatabase.db3, too.
If you right click the app itself and choose Show package contents>contents, you will find the stuff that is normally in library>application support in a folder in there called Application Data. You will get an error message that it can't be modified when you try to put the actions in there. Click Authenticate and give it your OS X account password and it will let you add them.
However, you may find you're restricted to running actions in the actions player.

Determination of Business partner as employee responsible.

Hi Forum,
                 Is there any functionality to determine the employee for the partner function 'Employee responsible' automatically in the activity ,lead & Opportunity transactions? The particular employee to be determined is neither maintained in the prospect as contact or Account responsible nor in transactions.
Maximum points would be rewarded for helpful answer.
Thanks in Advance
Regards,
Basavaraj Patil

Hi Rekha,
                    Thanks for the reply,
   System is not picking from the current document i,e Opportunity.It is picking & assigning it from Org Unit. There are 6 persons(employees) assigned for that position(Regional Manager).
When the Rule 10000162 is simulated for resolution for the particular org unit,Sytem shows following employees with Agent Id's as below,
CP     50000019     RAM     Ram Kumar
CP     50000020     0000010001     rahul sinha
CP     50000021     HARERAM     Hareram Nayak
CP     50000128     RAJESH     Rajesh m
CP     50000129     AMANDEEP     amandeep s
CP     50000130     MUKESH     mukesh a
Out of the above list system is assigning Fisr persom Ram kumar to the action triggered in Opportunity,But Ramkumar is not employee responsible in Opportunity.
But when same activity is created manually ,system gives above the option to select from the above list of employees.
Regards,
Basavaraj Patil

Responsible Organisation determination by Employee Responsible

Hi Experts,
In our scenario the sales representative is assigned via the relationship to the business partner. When creating an activity or opportunity the responsible organizational unit should be determined from the partner function employee responsible in the transaction (which get determined from the BP relationship). Does anyone know how to achieve this.
There is a rule available to the determine organizational unit from the user logged in but no specific rule for scenario described above. The challenge thus is to modify the input of the container for this new rule so it gets populated with the BP of the employee responsible instead with the BP of the user .
Detailed:
Master Data
Customer Y has Sales Manager Y
Transaction
Customer Y
Employee Responsible: Y
=> Determine responsible organizational unit from employee responsible Y.
Best Regards,
Erik

Hi Oliver,
Also for Organisation determination some steps are required.
1. Creat organisation model with division and distribution channel, sales org and sales office
2. In BP (org) for sold to party or Sales prospect enter the required data in sales area data tab. with division and distribution channel.
3. Go to SPRO >IMG>CRM>Master data>Organisation>org determination>define rule
ther u have to specify the structure of org model. And most important is Attribute set it as per your requirment.(e.g.partner no)
4. Go to SPRO >IMG>CRM>Master data>Organisation>org determination>define responsibilty
5.creat org data profile e.g. ( z_orgpro_oppt)
6. Add this profile in transaction type.in Go to SPRO >IMG>CRM>Transaction>Basic settinf Define transaction type
7. Add the Partner determination profile having Emp responsible with unique Access sequence ( it would be " data from org" )
8.In Easy Access open the same transaction (e.g. opportunity)
9. putt BP No in sold to party
As u enter the BP No in which u have enter the sales area data it will generate the Pop Up regarding Orgnisation , select one whatever is required
again it will display another PopUp i.e combination of Sales org + division+distribution channel.
select one
Now It will generate PopUp of Emp responsibble select one who is actually responsible.
Result:--
It will automatically populate the data in basic data tab and in organisation tab.
<b>Reward points if it helps!!</b>
Best regards,
Vikash.

Container element is not being displayed in email

Hi Experts,
I inserted an element from container into email text as below
The task has been pending in inbox for more than &ins_num& days.
The value of &ins_num& in container is 9
In output I get
The task has been pending in inbox for more than days.
Please let me know what is wrong. The binding works fine. No error in workflow.
Thanks.

Hi Miak,
Greetings..:-)
> I inserted an element from container into email text as below
> The task has been pending in inbox for more than &ins_num& days.
> The value of &ins_num& in container is 9
> In output I get
> The task has been pending in inbox for more than days.
> Please let me know what is wrong. The binding works fine. No error in workflow.
Check on the Following things:->
1> The Container Element has Initial Value defined, If Yes - it should symbolise in Green Colour.
If 'Not', then check the WF Log and see whether this Container Element is fetching the Values orr not.
2> If the Values are not being Fetched, then the Problem lies with the Binding of these WF Containers.
Let me know if you are still facing Issues.
Regards,
Kanika

Territory and partner determination procedure for employee responsible

Hi CRM team,
I have a little issue for you I'll be very thankfull if someone could help me.
There is the organisation of the territory management in the company I'm working for:
-Country
-Region
-sector
*each sector have a determination rule based on 1 condition "1 field from the BP Header (customer)"
*each sector have a position assigned to it. (Organisational model PPOMA_CRM) And there is 1 or 2 employee affected to each position..
*When creating an activity,*
*First thing I enter the Account (customer: activity partner)*
*I would like the system to determine the employee affected to the sector of the BP as the employee responsible.*
Any Idea?
For the moment, I'm searching in the partner determination procedure. But the standard access sequence Business Partner Relationships: Activity Partner -> User dont work.
There is some sitting from my IMG:
The partner fonction Employee Responsible is with
*fonction category: employee
*usage: CRM
*Relationship category: Is the employee responsible for
Partner determination procedure:
In the acces sequence, I put a dialogue seq 15 :
Business partner from territory
And in the detail on source, I put:
Fonct. categ. : Employee
Usage: CRM
It dosn't work...
I don't know if I'm am searching in the right place.
Could you help me with a solution to have the needed system behavior????
Thanks a lot for your time and your help.
Best regards,
Ahmed.

Hi Ahmed,
After created determination rules for territories have executed the report CRM_TERRMAN_PROC_REL for initial option?
Once territories and determination rules are created, you need to run the above report in Background(schedule a batch job) which will establish relationships between the territories and corresponding attributes. You need to run this report every time there is a change in determination rule of create/change territories.
This should resolve your problem
Regards,
Priyanka

How to change employee responsible for open campaigns.

Hi,
I want to find out open campaigns and marketing attributes based on partner function i.e., employee responsible and these open documents I need assign to another employee responsible. Which function module I need to read the details and which fm is to change employee responsible. Please guide me which fm i need to use how I can change to another employee responsible partner function.
divya

Hi Divya,
If you are comfortable with the bol queries, you can execute the bol query services to get relevant data..
here is the sample code to get marketing attributes for a bp.. here you can read additonal attribute "partner function" to filter the data as per your req.
Marketing Attributes
DATA : lr_mktattr_coll TYPE REF TO if_bol_entity_col,
         lt_mktattr TYPE TABLE OF crmt_mktbp_attribute,
         ls_mktattr TYPE crmt_mktbp_attribute.
IF lr_buil_entity IS BOUND.
    TRY.
        CALL METHOD lr_buil_entity->get_related_entities
          EXPORTING
            iv_relation_name = 'BuilMktAttributeRel'
          RECEIVING
            rv_result        = lr_mktattr_coll.
      CATCH cx_crm_genil_model_error .
    ENDTRY.
    CLEAR lr_entity.
    IF lr_mktattr_coll IS BOUND AND lr_mktattr_coll->size( ) GT 0.
      lr_entity ?= lr_mktattr_coll->get_first( ).
      WHILE lr_entity IS BOUND.
        CALL METHOD lr_entity->get_properties
          IMPORTING
            es_attributes = ls_mktattr.
        IF ls_mktattr IS NOT INITIAL.
          APPEND ls_mktattr TO lt_mktattr .
        ENDIF.
        lr_entity ?= lr_mktattr_coll->get_next( ).
      ENDWHILE.
    ENDIF.
ENDIF.

Action container element of employee responsible

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