Activated trial and cannot access Full Premiere Account

So in an attempt to download Encore, as it is my understanding that is it included with the premiere package i signed up to, I have reverted my membership back to trial stage. I have no idea how to remind the system that I am paying for the full package and not just a trial.
Seems a mad miscalculation, it is. I'm new to this.
Also Encore doesnt seem to appear on the list of available Apps. How can I download a copy?

Hi Shaudy Worx,
If you already have an active subscription please follow the mentioned kb to activate your subscription: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html . However to download Encore please follow the mentioned kb: http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html .
Regards,
Romit Sinha

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Activated trial and cannot access Full Premiere Account

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