Activation CC mail incorrect !

Je viens de prendre un abonnement a cleative cloud mais je n'arrive pas a activer  !!!!! cleative cloud s'ouvre me demande de confirmé un mail pour activer mais le mail a laquelle il veux l'envoyer ne correspond pas au mail avec le quelle j'ai payer l'abonnement , ce mail n'existe pas et je ne peux pas le changer ! quelqu’un pourrais m'aider ?

Mail.app apparently:
"..uses special headers in each email message to determine if a message belongs to the same thread. If these headers are not present, the subject is used to determine if a message belongs to the thread".
I wish for an option (currently not available) on each message to detach it from a thread.

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