Activation date / time

Not an urgent message, more of a general query.
My home hub arrived as expected this morning at 8am but the line has still not activated to enable me to use the phone or broadband. Today is the activation date given and I know it can take up untill midnight before I can connect.
I was just wondering if other people could remember what time theirs activated on the day. I'm supposed to be going back to visit family this week but can't set off untill I've set the broadband up as I'm house sharing but it's all been done on my name.
Thanks for any replies in advance.
Mark

IanC wrote:
DS wrote:
Once they're set and ready simply plug the hub into the phone socket (using a filter)
Why do people say that ? 
An ADSL router doesn't need a filter - if you don't absolutely need one, you're better off without one. 
The ADSL socket on a filter is an unfiltered connection.  The only use for a filter, as far as a router is concerned, is to allow it to be plugged in to the same socket as eg a 'phone.
Hi Ian
Well I learn something new everyday
I was only going by what BT say in their BTHHv2 user guide:
Page 4/57 - Unless you already have ADSL filters plugged in from a previous broadband service, fit an ADSL filter to every phone socket that you use in your home. Sockets could be used by telephones, faxes and digital TV boxes (e.g. Sky®). These devices need to use a filter to prevent interference with your broadband service.
Page 5/57 - Using the broadband cable (grey ends), connect your Hub to an ADSL filter, then connect the power cable.
If there is an ADSL master socket then (Page 9/57) - "Q I have an ADSL master socket. Do I still need to use ADSL filters?
No. When you get to Quick Start guide step 4, you’ll simply plug your broadband cable straight into the ADSL master socket’s DSL socket.
However if the customer isn't using a BT router - (Page 31/57):
What to do if you’re using your own router and have a problem
The following tips may also help:
• make sure you’ve ADSL filters fitted to all the phone sockets on the
broadband line
• try swapping the ADSL filter your router is plugged into with another, in case
the filter is faulty
• if you’re using an extension socket, check that it’s working, i.e. plug a phone
into the phone socket of the ADSL filter and listen for a dial tone
• if you’re using an extension lead or extension socket, try connecting your router
to the main socket. If this works, it may mean you’ve a problem with your
extension wiring or extension lead.
Hopefully BT can change this accordingly. A quick internet search did give me the following info:
Why splitters / filters are needed
When ADSL and PSTN work at the same line at the same time, the electronics inside a normal telephone can be problem for high frequency ADSL signals: the ADSL signals can be attenuated (high capacitance on telephone input, possible resonances inside telephone, impedance mismatch) and ADSL signals can be heard as noise on some telephones (phone electronics demodulates high frequency signal outside it's operating range to voice frequency noise). In order to keep these systems apart and stop them interfering with each other it is necessary to separate the two components from the telephone line in your home.
This is where the Filter / Splitter comes in. The ADSL POTS Splitter / filter allows taking the full advantage of the 1.1MHz copper line frequency spectrum, by stopping the telephone and ADSL systems from interfering with each other.
An ADSL filter is normally a small plastic box with a short lead that plugs into your phone socket and two outputs, one for your ADSL Modem and another for a telephone. Some filters have only one telephone output in them. ADSL filter select the band of frequencies for each of the outputs, phone or ADSL, and send just the correct band to the appropriate socket. The phone output gets only telephone frequencies (from DC to 3.4 kHz) and the ADSL output gets the higher frequencies well (above 25 kHz).
For good system performance it is very important that all your other telephony equipment is separated from the ADSL signals by the use of a splitter / filter -- this equipment includes telephones, answering machines, "normal" computer modems, etc, etc.
But thanks for letting me know that one doesn't absolutely need one. The OP did mention that he couldn't use the phone or broadband as it has not been activated yet so I only replied with what I thought I knew would be best for him.
-+-No longer a forum member-+-

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    Go to Solution.

    As long as the activation goes smoothly (it does usually), then yes.  You may well find that you are without broadband for a short time, or even for most of a day if you are unlucky.   I think it was less than an hour for me when I moved from BE.
    If the activation does not go smoothly then things can get quite bad.  The commonest reason for failure seems to be no-show by Openreach engineers.  Another one is BT screwing up the order and moving the telephone line over but cancelling your broadband order without telling you.  You can be without broadband for a few days, or in extreme cases for even more.  Read round the forum for a few horror stories and prepare for the worst just in case.
    Make sure you have explicitly cancelled your Sky, not just asked for a MAC code.  Asking for a MAC code is not itself a cancellation; people often ask for a MAC but then decide to stay with the old service.  BT will then force a cancellation, and Sky may charge you a cancellation charge.
    Good luck: I hope you are in the lucky majority.

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