Activation of photoshop elements and other programs not possible

Photoshop Elements and other progs refuse to activate - "no internetconnection"
does adobe use hard coded internetadresses ?

Try one thing - kill the 'pdapp' process from task manager (WIN) or Activity Monitor (MAC) and then again retry to activate.

Similar Messages

  • Good Morning.  I'm having a problem using both my Photoshop elements and premiere programs.  I've installed the programs, redeemed my code and entered the serial numbers, and created the adobe log-in.  I am able to open up the organizer without problems,

    Good Morning.  I'm having a problem using both my Photoshop elements and premiere programs.  I've installed the programs, redeemed my code and entered the serial numbers, and created the adobe log-in.  I am able to open up the organizer without problems, but when I try to open up the photo editor (either by trying to open up the program from the main menu, or right-clicking on a photo in the organizer to edit in elements), the program asks me to sign in to adobe (which I can do and it doesn't give an an "incorrect password" or log-in ID error) then accept the terms and conditions.  When I click to accept the terms and conditions, nothing happens and the editor fails to open.  Everytime I click on the program, I get this same "loop" of signing in and accepting T&C's, but the program fails to open.  Any advice?

      Premiere Elements 10 is now 64 bit, but not PSE10.
    Take a look at your scratch disk set-up and if you have a spare volume, allocate that first before the C drive. Elements use scratch disks when it gets low on RAM.
    Click image to enlarge
    Turn off face recognition and the auto-analyzer to improve performance.
    When editing photos or videos check the task manager to see what background processes may be running and end them temporarily if not needed.

  • Trying to generate a sn for my purchased photoshop elements and it's not working. [was:DOWNLOAD]

    I'm trying to generate a sn for my purchased photoshop elements and it's not working.??

    It is not clear what you mean.  Normally one does not generate a serial number, it is provided with the purchase.
    Here is some information regarding locating your serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    https://redeem.licenses.adobe.com/getserial
    If nothing seems to work out for you, contact Adobe Support either by chat or via phone.  Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Photoshop Elements 10 deinstallation, program not in system control (windows 7 64-bit)

    Hello,
    maybe I oversaw the right answer, but I was searching for hours now and so I opened this "new" issue.
    Several weeks ago I installed a full version of photoshop elements 10 on the 64 bit windows 7 system of my father and it worked fine.
    Today my father treid to restart the program but could not find the icon, so i started the program by starting the exe-file in the photoshop folder. but the image processing and the organizer did not work. An error message recommended to download and refresh the application manager. I was not willing to do so so I decided to reinstall. By trying to reinstall the installation told me first to uninstall the existing version but there is no photoshop found in the system control also there's no uninstall file in any photoshop folder, so how to handle.
    After downloading and refreshing the application manager now everything seems to run properly but I'm not satisfied becaus I don't understand what's ongoing on the system. Still I cannot find a photoshop installation in the system control. How can I reinstall if another problem occures if I cannot uninstall.
    Please help me to gain a little more knowledge to handle those problems in future.
    So the primary, cebtral question is: why can I not find a photoshop installation in the system control and how to deinstall photoshop in this case to reinstall it????
    Thanks a lot for any hints,
    kind regards,
    Jörg

    Hello,
    When you install any version of PSE <say PSE11>, the applications gets installed at (on 64 bit machines)-
    Organizer: C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
    Editor: C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe
    Welcome screen: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Adobe Photoshop Elements 11
    Note: On 32 bit machines, applications will be located inside Program Files instead of Program Files (x86).
    Also when the installation is successfull, you will see the uninstaller present in Control Panel\All Control Panel Items\Programs and Features.
    As per your case, you are unable to uninstall PSE11. For doing so, download the cleaner tool from: http://www.adobe.com/support/contact/cscleanertool.html.
    Follow the guidelines listed on page. Once the clean up is successful, you can install PSE. I would recommend to install PSE using 'Run as Admin' (right click the setup.exe and click 'Run as Administrator'.
    Do let me know if you face any issues.
    ~Andromeda

  • Mail, Settings, iChat and other programs not working since 10.6.2 update

    Since the 10.6.2 update some programs can't be opened any more.
    They have a special sign on the program icon. The error message says something like:
    The program "Preview" can not be opened because this type is not supported from a mac computer.
    Thanks for your help!

    in the package contents it says:
    <dict>
    <key>BuildVersion</key>
    <string>4</string>
    <key>CFBundleShortVersionString</key>
    <string>5.0.1</string>
    <key>CFBundleVersion</key>
    <string>503</string>
    <key>ProjectName</key>
    <string>Preview</string>
    <key>SourceVersion</key>
    <string>5030000</string>
    </dict>
    </plist>
    i didn't restore any older files.

  • I have bought a photoshop elements and have installed it on my MacBookPro. I have just bought an iMac and what to install on this computer as well. The iMac does not have a disc drive. I have copied the file onto a remote hard drive and tried to install b

    I have bought a photoshop elements and have installed it on my MacBookPro. I have just bought an iMac and what to install on this computer as well. The iMac does not have a disc drive. I have copied the file onto a remote hard drive and tried to install but it thinks I have a pirate copy. What can I do?

    If you click the link in my first post in this thread, then click "still need help? Contact us" it takes you to a page that looks exactly like the page where you started, but isn't. Select PSE for the program you want help with, click "Activation and Signing In" for the problem area and you will see this:
    The gray area below the blue bar is a link to start a chat.

  • Photoshop Elements 8. "Could not use Clone Stamp Tool because of a program error."  Please help.

    Photoshop Elements 8.  "Could not use Clone Stamp Tool because of a program error."  Please help.

    Try this:
    Open your picture file
    Access the clone stamp tool
    Hold down the ALT key on the keyboard and left click on the area from which you wish to clone, then release the ALT key, and click to place the pixels at the destination
    TIPS:
    It is a good idea to open a blank layer at the top in the layers palette, and do the cloning on this layer. Be sure that "sample all layers" at the top is checked. You can change the layer opacity if necessary
    Use the bracket keys next to the letter p on the keyboard to increase & decrease the size of the cursor
    Let us know  how you make out with the error message now.

  • My photoshop elements serial number is not working on my new mac. I had windows before and returned it for a mac but can't get my serial number to work

    my photoshop elements and Lightroom serial numbers won't work for my new mac. I bought these softwares via download on my windows laptop but returned that laptop because the quality was not great. I decided to buy a mac and now can't use my serial numbers to download the software.

    You might try here:
    (click on the Chat now button)
    Activation & Deactivation Help
    Whatever you do, don't post your serial here.
    Your entering the 24 digit serial for photoshop elements 12 starting with 1057-xxxx-xxxx-xxxx-xxxx-xxxx
    I agree with bearcatnat in that i don't know what adobe expects us to do about serials on the forums, since were just users such as yourself and don't work for adobe.

  • First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help!  I am not a technical person, I just want to be able to use Photoshop Elements and ge

    First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help!  I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine.  I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance).  Relucltantly, I am now typing this - and I suspect it will not help in the slightest!  I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you.  Can you please let me know how I can resolve this?  Louise A Fraser

    Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another.  You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
    1. Adobe Photoshop Elements
    2. Adobe ID, and signing-in
    3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
    It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
    Click here to get help now Contact Customer Care

  • I am running Windows 8.1 on desktop.  When I exit Photoshop Elements 12, I can not start program again unless I do a computer restart.  What gives?

    I am running Windows 8.1 on desktop.  When I exit Photoshop Elements 12, I can not start program again unless I do a computer restart.  How can I fix this?

    Hi,
    Occasionally, the Welcome screen leaves a process running which prevents the second attempt to start the organizer or editor.
    There is no fix but the workaround is to create shortcuts direct to the applications and use them each time.
    Create shortcuts pointing to the following files:-
    Organizer: "C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe"
    Editor: "C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe"
    Please let us know if they work.
    Good luck
    Brian

  • Iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB

    iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB.  I already tried uninstalling and reinstalling iTunes....still nothing.  Any ideas?

    Thank u verrrrrrrrrrry much FoxFifth u save my life thank u.

  • Hello! I had Photoshop Elements (and some other products) installed on my Laptob, but lost them because of a system breakdown. Trying to install these programms again, I logged in to my account "my adobe" and immediately found my products listed there plu

    Hello! I had Photoshop Elements (and some other products) installed on my Laptob, but lost them because of a system breakdown. Trying to install these programms again, I logged in to my account "my adobe" and immediately found my products listed there plus a link "download here". But clicking the link didn´t start anything. Nothing happened. How can I get my prgramms installed again?

    Try using a different browser if the link did not work.
    You can also try downloading thru the following page if you can find the version(s) you need...
    Download and Installation Help -
    https://helpx.adobe.com/download-install.html

  • My Photoshop Elements serial number is not working? The CD says it is for Windows XP/ WIndows VISTA...and my currest OS is Windows 7? Is that the issue

    My Photoshop Elements serial number is not working? The CD says it is for Windows XP/ WIndows VISTA...and my currest OS is Windows 7? Is that the issue?

    This is a question for the Photoshop Elements forum: Photoshop Elements. A moderator may find and move this to the correct forum for you.
    Benjamin

  • I currently own and use Photoshop Elements 9, which does not sync at all with my Adobe Revel account and library.  Is Photoshop Elements 13 able to be set to sync automatically with a Revel library? Thank you.

    I currently own and use Photoshop Elements 9, which does not sync at all with my Revel library.  Is Elements 13 able to be set to sync automatically with a Revel library?
    Thank you.

    I currently own and use Photoshop Elements 9, which does not sync at all with my Revel library.  Is Elements 13 able to be set to sync automatically with a Revel library?
    Thank you.

  • My photoshop elements and Lightroom serial numbers won't work for my new mac. I bought these softwares via download on my windows laptop but returned that laptop because the quality was not great. I decided to buy a mac and now can't use my serial numbers

    my photoshop elements and Lightroom serial numbers won't work for my new mac. I bought these softwares via download on my windows laptop but returned that laptop because the quality was not great. I decided to buy a mac and now can't use my serial numbers to download the software.

    Moving this discussion to the Downloading, Installing, Setting Up forum.
    Stephylei you will want to download the Mac versions of the installation files.  If you purchased the software from Adobe, and choose the download option at the time of purchase, then the download will be available under your account.  You can find more details at Find a download link on Adobe.com.

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