Activity clipboard entry and followup

Question

Dear Experts,
      I have a requirement in which follow up task has to be created whenever an entry gets added to the activity clipboard. The detailed explanation is as follows,
      I perform a knowledge search and find a solution. This solution is added to the card which creats an entry in the activity clipboard. I need to now create a follow-up task with attachments as solutions that are added to the cart.
    How would I know that an entry is created in the activity clipboard, is there any events that are created for this?
Warm Regards,
Kanthimathi

Answer 1

Hi Kanthimathi,
There is no event triggered when an entry is added to the Activity Clipboard. However, your requirement can be implemented in the following way.
Activity Clipboard entries are essentially pulled up from the GT_CONTENT table of CuCo Clipboard (CL_CRM_UI_F_CUCOCLIPBOARD_IMPL, if you are using CRM 5.2 and upwards). So when a solution is added to the cart, an entry is added to GT_CONTENT using one of the public methods
  lr_clipboard = cl_crm_ui_bol_clipboard_srv=>get_instance( ).
          CALL METHOD lr_clipboard->add_root_object
            EXPORTING
              ir_root_entity    = lv_entity
              iv_ui_object_type = 'XXXX'. 
You will have to redefine the CuCo Clipboard to raise an event when 'Solution' is added to GT_CONTENT. There should also be some place (maybe in the constructor of Follow Up View Controller) where an event handler is registered for this and do the needful. You could use the standard IC event SUGGSOLADDED for this.
Hope this helps.
Regards,
Anup