Adobe Acrobat form can be opened in Adobe Reader but no one can fill it out. Why not?

So I created a form for my job that my co-workers and clients need to be able to fill out. It was created in Acrobat and while others can open it in their Adobe Reader they are unable to edit any of the fields/fill the form out. Any ideas what might be causing this or what I might do to fix this?
Thank you,
Sara

Hi There,
So I found out where I'm running into the problem. The document works fine as long as I don't have a submit button included (something that is added via Acrobat) - if the submit button is removed and I save it - the document can be opened and edited in Reader. However, if it has the submit button, nothing works. Do you have any idea what would cause this disconnect between acrobat and reader? It makes no sense to have "add button" as a feature if it doesn't work outside of acrobat.
Thanks,
Sara

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