Adobe Acrobat submit button feature not working

Hello,
I just created a new time card using Adobe Acrobat. I'd like to make it so when the user enters their hours, they click on the submit button and it routes the form to the e-mail I've provided.
Following the directions provided by adobe (http://www.adobe.com/designcenter/acrobat/articles/acr8at_addsubmit.ht ml), I added mailto: myE-mailAddress@...
But when I tested out the form by clicking submit, a dialog box appeared asking me to save it, but then I ended up receiving NO e-mail.

When using a mailtotype URL, be sure there is no space between "mailto:" and the email address. For example:
"mailto:[email protected]"
and not
"MailTo: [email protected]"
But that's not likely to be your problem. It is up to the user to complete the sending of the email. If the user elects to save the data or PDF locally, it is up to them to then attach the file manually. In the other case, they have to complete the sending of the email. If their default email program does not get launched with the file attached, then thir system is not properly set up.

Similar Messages

ADOBE LiveCycle Designer 8 - EMAIL SUBMIT BUTTON DOES NOT WORK

I created a new form in Adobe LiveCycle Designer 8, but the email submit button, nor a regular button assigned with a 'submit' function will do anything. It should initiate a new Outlook email but it does not. My default programs are set correctly (default email program and the default "mailto" program are set to Outlook). This document was created not only with ALC8, but on a Windows Vista PC with MS Office 2007. I ran a test to see if it would work on a WinXP SP2 machine with Office 2003 and it still did not work.
Can anyone help?

Alan
Though not an expert, I've created a few forms with the Submit by Email button. If you've already done this then sorry for asking, but did you go through the Acrobat Distribution (Forms>Distribute Forms)process after creating the form in LC8? As far as I can tell the email submit button doesn't work without this stage.
This confirms the email submission address, then sets up a dataset to be saved in a location of your choice.
filename_dataset_0001.pdf
then a file type that can be edited, saved and submitted by Reader users:
filename_pub_0001.pdf
You can save this to your intranet server or email direct to the recipient.
When the submit button is then used you receive a copy of the whole form which on opening will prompt you to add it to the dataset. Receiving and adding multiple forms to the data set is straightforward. You will see them all listed in the viewer above the form itself. From here you can also then select and export the data to Excel via xml or as a csv file.
Note that any changes you make to the form should be to the original document and the distribution process repeated, otherwise the functionality of the form will be affected.
That's about the limit of my knowledge I'm afraid, therefore if you have already tried this and are still having problems then hopefully someone else can help out.
Regards

Submit button is not working

I have created a fillable web form using the FormsCentral app on my mac.
It has a couple of required fields, and a couple of show/hide fields.
It tests perfectly, and we sent out a link to the formscentral link to all staff and for some people it does not work. They can see the form and fill in data, but the show/hide stuff doesn't perform correctly and the submit button doesn't work.
Works for me in Safari and Firefox, and seems sketchy in IE - works for some but not others.
Any thoughts?

The first thing to confirm is that the form is an HTML/web form and not a PDF embedded in the browser, if it is a PDF please see this FAQ: http://forums.adobe.com/docs/DOC-4142
Assuming you or your customers/users are having problems submitting the HTML/web form - the most common cause of show/hide logic not working and the Submit button not working is Javascript is not enabled in the web browser.
Some things to try (since instructions for each item vary per browser google the steps for the browser you are using):
Confirm that Javascript is enabled (required for FormsCentral forms):
http://www.javatester.org/javascript.html
Clear the browser cache
Try disabling browser plugins
If using Internet Explorer check to see if the page is in "Compatibility View" mode and if so try turning it off
Try a different web browser
I know that this is made more difficult by the fact that it is not you reporting this issue but your customers and you may not have acess to try the steps above...
If these steps don't resolve the issue please respond with the operating system you are on (Mac or Windows) and which web browser and version you are using.
You can send me the URL to your form at [email protected] so I can try in IE on Windows to confirm that in general it works (or identify an issue if it does not).
Thanks,
Josh

Adobe Acrobat 8.0 Suddenly Not Working....

Adobe Acrobat 8.0 has been working fine on my PC for months. Then late in the day Tuesday, November 9th, I have a problem. When I got to open the program, I get the message "Adobe Acrobat 8 has encountered a problem and needs to close. We are sorry for the inconvenience." When I try to open the program, I see the top menu and then it stalls. A few seconds later is when I get the message.
I have gotten this message before usually after I've tried opening a bad file or something. Usually Acrobat is OK after I try and open up another file or just the program itself. This time that is not working. I turned my PC completely off and then powered it back on and it still will not run (still getting the "Adobe Acrobat 8 has encountered a problem and needs to close. We are sorry for the inconvenience." message).
I did notice that there was some kind of update notification coming through on Tuesday but I didn't install it. I just closed the notice down. It was shortly afterwards that I found I could not open Acrobat 8. I opened up Adobe Reader and saw that there was an update for Acrobat 8 available. I DID the update but it is still not running.
Nothing on the Internet seems to help. I've checked the compatibility box, unchecked it to no avail. Any answers to this? If I need to provide additional information, I'll be happy to give it.
Thank you for any assistance you can provide. I use this program a LOT.

UPDATE: After a LOT of runaround, a "tech" person where I work got Acrobat 8 to work without getting the "Adobe Acrobat 8.0 has encountered a problem..." message. Alas, this was not the end of my headache.
When Adobe Acrobat was working well (just two short days ago), when I needed to scan a document I would select CREATE PDF then FROM SCANNER and the Acrobat Scan pop-up screen would appear. I would see my network scanner which is a Ricoh model number IS330DC and that model number is what I would see next to the Scanner: box on the Adobe Scan pop-up screen.
After they re-installed Adobe 8, I could see this scanner listed but when I select it, after a couple of seconds I get a message that says:
Twain Driver Ver.3
9745:
Error has occurred in the scanner
After I press OK I get this message:
Adobe could not communicate to this device
So the tech guy goes to the Ricoh site, gets the drivers for the scanner, deletes the old ones that were on my C:\ drive and reinstalls these new ones.
And it still didn't work.
THEN the tech guy logs onto my PC using his account (which I think has more "rights" like an administrator than I do). He goes through the same process as I've written above (uninstalls Adobe 8, reinstalls it. Does the same with the Ricoh drivers for the IS330DC model). He then goes to do a scan and voila: it works fine. Just as it did before.
BUT then when I log back onto my PC using my login ID, it doesn't work. I get the same messages that I got before about the 9745: Error and such.
Now the tech thinks that it has to do with my User ID (or my account). He wants to create another account on my PC (and move all my C:\ data to it). This will take a long time and I hate it when tech people do this kind of thing because I invariably lose something that I really need. And he can't guarantee that this will work. The last thing he'll do after this is give me a new PC. Great -- all of this because of a seemingly minor Adobe Acrobat problem?
If I got to another person's PC and login using my ID and password, I am able to use Adobe Acrobat and the scanner with no problems.
Does anyone have any idea how this might be fixed without having to resort to (what I think are) my tech guy's drastic measures?

Submit buttons do not work, even in the firefox menu

Not sure if it is submit or what but most times I can't fill a form and then have the button work to send it. My pin it button will not work when I try to pin something on pinterest and even in the firefox tools/options box I can't open up menu options like manage add ons, They do not respond and act as if I am not clicking them. I do not have this on the the other computer. I removed the program and downloaded it again and it is the same. I also have a "skipity" toolbar which I did not have before and it does not show up in the toolbar options to remove it. I am so frustrated right now!

It is possible that there is a problem with the file(s) that store the extensions registry if the Extensions tab on the about:addons page (Tools > Add-ons) is empty.
Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
*https://support.mozilla.org/kb/Profiles
New files will be created when required.
See "Corrupt extension files":
*http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
*https://support.mozilla.org/kb/Unable+to+install+add-ons
If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to do a compatibility check or see if there is a compatibility update available.

Adobe interactive form-submit button is not working

hai guys,
i am following the example in sap technical.
i have created the adobe form in webdynpro for abap applaiction.
but the submit button doesnt work .(it doesnt trigger the break point set in on action method)..
reading other threads,i verify,
the button is dragged from webdynpro library(i dont ahve native and activex libbraries but only one library)
i am on
sap ecc 6.0
netweaver 7.0
adobe life cycle designer 7.0
acrobat 8.11
any suggestions?

Hi Kumar,
When you create the Adobe Form from WebDynpro, you need to follow one step in SFP Transaction or inSE80 transaction. Open the Adobe Form in any one the transaction and now in SAP menu bar "Utilities" in that you will find the "INSERT THE WEBDYNPRO SCRIPT" just click on that one. Then you will see a new Script Object is being created with the name "ContainerFoundation_JS" under the "Variables" in the Heirarchy of the Object Pallete of the Adobe Form.
This step is mandatory to use the SUBMIT Button of the "WebDynpro Native", to trigger the OnSubmit event of the WebDynpro.
Thanks and Regards
Pradeep Goli

Email submit button is not working

Now facing strange problem for email submit button. A custome script (event.target.submitForm) is used for sending mail. It is working well adobe reader 9.1 but getting block Acrobat X pro. Also update reader can not submit the form by mail.
A pop box appears which says Acrobat does not allow the connection to:..........
I was trying to allow the restriction but not get any option to select. Edit > preferences > Trust Manager > change setting > under manage internet access I cannot edit any option.
Has adobe changed any policy? How can I submit form by email?

The email button can only work for Reader users if the document is Reader-enabled with Acrobat (or LiveCycle Reader Extensions). Do you have Acrobat?
For the text field problem, you just have to make them multiline. In LiveCycle Designer, select a text field, open the Object palette, and select "Allow Multiple Lines" on the Field tab. You may want to also select "Limit Length to Visible Area".

Script to validate a field when submit button pressed not working

I have a script to validate certain fields and generate an error message if fields are blank or not filled out correctly. Everything works fine except for one of them. I'm trying to generate an error message if one of the fields have an invalid format in it. For example, the format should be ''XXXX.XX'' (all numbers) so if they enter ''XXXX'' the error message will generate and the form will not submit. I have a function setup under this particular field and it works but unfortunately users are ignoring the error message and submitting the form anyway and this field really needs to be right before it's submitted.
This is what I'm using for it:
var bCancel = false;
var strMsg = "";
if (getField("Tracking").value == /^\d{0,4}(\.\d{0,2})?$/) {
bCancel = false; }
if (getField("Tracking").value != /^\d{0,4}(\.\d{0,2})?$/) {
strMsg = "Invalid Format. Please correct before continuing. (EX: 0000.00)";
bCancel = true; }
So the problem is it generates the error message now even if the format is correct. I'm sure I did something wrong but I wrote the format the same way (/^\d{0,4}(\.\d{0,2})?$/) when I ran a custom format script under this field and it worked fine so I'm not sure what I'm doing wrong. I'm also including this part of the script with the rest of the field validations in the submit button. So altogether it looks something like this (just with a lot more fields, didn't include all of them bc it gets pretty redundant)
var bCancel = false;
var strMsg = "";
if (getField("Tracking").value == /^\d{0,4}(\.\d{0,2})?$/) {
bCancel = false; }
if (getField("Employee Name").value >= 1) {
bCancel = false; }
if (getField("AcctNbr1").value >= 1) {
bCancel = false; }
if (getField("Tracking").value != /^\d{0,4}(\.\d{0,2})?$/) {
strMsg = "Tracking field format is invalid. Please correct before continuing. (EX: 0000.00)";
bCancel = true; }
if (getField("Employee Name").value == "") {
strMsg="At least one required field was empty on export. Please fill in the required fields (highlighted) before continuing.";
bCancel = true; }
if (getField("AcctNbr1").value == "") {
strMsg="At least one required field was empty on export. Please fill in the required fields (highlighted) before continuing.";
bCancel = true; }
if (bCancel){
app.alert(strMsg);
} else {
this.mailDoc({
bUI:       true,
cTo:      "[email protected]",
cSubject: "Form Returned: Maintenance Form"});
I'm fairly new to scripting, especially in Adobe, so I probably didn't do a great job with all of it. Please let me know if there's anything I need to change to get it working better. Thanks in advance for your help!

OK, below are two regular expressions that may do what you want:
var re1 = /^\d{4}\.\d{2}$/;
var re2 = /^[1-9]\d{3}\.\d{2}$/;
The first, re1, will match any four digits, followed by a decimal point, followed by two digits. A potential problem with this is it will match a string like "0001.23", which may not be what you want. If you don't want it to match a string with leading zeroes, you can use the second one, re2. It will match any digit from 1 to 9, followed by any three digits, followed by a decimal point, followed by two digits.
The test method of a regular expression takes a string as an argument and will return true if it matches the regular expression, or false if it doesn't. Here are some example outputs given various field values and methods of getting the field values:
// Text1 field value is 0123.45
// Get the field value.
// The variable num will be a number, not a string
// num will equal 123.45
var num = getField("Text1").value;
// Test regular expression against num
bOK = re1.test(num);   // returns false
// Now get the field value as a string
// num will equal "0123.45"
var num = getField("Text1").valueAsString;
bOK = re1.test(num);   // returns true
// Now use the other regular expression
bOK = re2.test(num); // returns false
// Text1 field value is now 1234.56
// num will equal "1234.56"
var num = getField("Text1").valueAsString;
bOK = re2.test(num);   // returns true
To summarize, if you want to not allow leading zeroes, get the field value using the valueAsString field property, and use a regular expression that does not match a leading zero. You should probably change the regular expression you're using in the Keystroke script if you want to prevent the user from entering a number with any leading zeroes.

Adobe Acrobat Pro Licence is not working any more

Hi, Adobe Acrobat Pro is not opening any more and giving the error "Licence is not working any more". I have a CS4 on Mac OS X 10.5.8. I tried all the suggestions in the Help Forum. What remains is to install CS4 again. Is there any risk doing that? Or is there any other option. Best, Felix

Hi xilef79,
Have you tried all the suggestions in this Help document: http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
Please let us know how it goes.
Best,
Sara

Serial number adobe has on file for me for my Adobe Acrobat 9 pro is not working

I lost the installation disc for my long time love Acrobat 9 pro. I checked with adobe and the serial number they have on file for me is not working on my downloaded version of 9 pro. I have a running copy of the software on another machine.
How can I solve this problem?

start here, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
if that info fails to resolve the problem, contact adobe support https://helpx.adobe.com/contact.html

Acrobat 7 button rollovers not working and crash acrobat

Indesign CS2 Acrobat 7
I have created in Indesign CS2 an interactive front page cotaining buttons with links to 5 documents. These 5 documents have buttons for next page, previous page etc. and a link back to the front page.
When these files are burnt to a CD and opened on certain pcs recently upgraded and CS2 reinstalled, the rollover buttons don't work and cause Acrobat 7 to crash. However on other pcs these files work fine.
My thought was the CS2 software that was reinstalled had been corrupted in some way, so this was installed again but the problem still remains.
THe odd thing is that interactive elements that were produced before the reinstall work fine.
Any suggestions are welcome on how to solve this problem.
Many Thanks,
Tony

Welcome to the forum.
Not sure exactly how the PS3 handles Sub-picture Highlights (what appears in the Over/Selection state), as I have never used one.
To see the layout of the Menu better, can you post a screen-cap from Photoshop, with the Layers Palette open, and the Button Layer Set of one of those Buttons twirled open, and with the Visibility of the Sub-picture Highlight turned ON? That will give us the opportunity to see if something is wrong with the naming conventions of the Button Layer Set, and also see what the Highlight should look like in its rollover state.
If necessary, this ARTICLE will give you some tips on the screen-cap.
Good luck, and maybe a user, who knows the PS3 will drop by with a quick and easy "fix."
Hunt

Submit Button Does Not Work...Purple one and Gray One

Hello,
Please Help me.
I am creating a form and i wanted to test it first.
* Created In Adobe Pro Extended.
* Imported Into Adobe LifeCyle.
I wanted to test the form before I submitted it for the group.
note: somewhere....somehow... I made the "Submit Button", the Grey Button between the "Reset Form" and the "Print Form" use... "SEND FROM" TO: [email protected]
Also After I Import A New "Same Form Into ALC, I click on submit button and goto ""Object Field" and enter [email protected] for the email address and change the email Subject.
However every time when I'm using ALC, I click File>>>.Distribute Form..... Distribute Form Pop-up Window Opens Up.
I Click "Manually Collect Responses In My Email In Box.>>>Click Next>>>Tick "Save a Local Copy And Manually Send Later.
I Save To "C:\Users\Nimda\Desktop\Long-Term Care Ombudsman Volunteer Application\Long-Term Care Ombudsman Volunteer Application_distributed.pdf"
Click Next>>>Click Finish.
I Then goto my desktop and open "Long-Term Care Ombudsman Volunteer Application_distributed.pdf" and try to test it and i still receive the same SEND FROM" TO: [email protected]
PLEASE HELP
How Can I Change That, as I want to test form using my email address and information, before changing it with the proper email address and submitting it to the group.
Respectfully submitted,
Attachments.Respectfully Submitted,
[email protected]

Hi Gabriel,
did you find the solution?
If yes, please share it with us because we're facing the same issue.
Thanks in advance.

I opened my form and downloaded the form to post on my website... but the submit button is not working.

What am I doing wrong? The first time I created my form I used Acrobat and the FormsCentral embedded in the program. The original form was working, but I had to make some changes to it. I can't get FormCentral to launch within Acrobat anymore. I loaded my new form (with the changes) to Forms Central through the browser interface, yet when I open the form and download the form to post the posted form does not work. Help!

Hi,
if it's ok for you, people can send a email at your adress, it's enough to use (translated from German-DW):
Insert -> email link. In my DW it looks lik this:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>eMail</title>
</head>
<body>
<a href="mailto:[email protected]">eMail</a>
</body>
</html>
The users click into the word "eMail" your eMail-program wil start.
Naturally there are som other ways, like this for example:
<td width="35%"><input id="send" type="submit" name="Submit" value="send" />
I suggest first try or test the easy way.
Hans-G.

Adobe acrobat add ons does not work with latest firefox

I have been using firefox because of my adobe acrobat add ons.. I alwasy convert pages to adobe pdf using my acrobat. It works with firefox 4.0 but it does not work anymore with latest firefox.
Can you help me with this?

Maybe if you read about privacy, policy and sharing of data you'd change your mind. But it was reported that it appeared to work if you used something like the "Add-ons Compatibility Reporter".
You can force 5.0 "compatibility" with the "[https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/ Add-on Compatibility Reporter]" extension, or with [http://kb.mozillazine.org/Extensions.checkCompatibility extensions.checkCompatibility] using about:addons.
* http://kb.mozillazine.org/Problematic_extensions

Submit button does not work

Hi,
We have forms that have been working but now the submit button doesnt 'submit' and no notification email sent.
Any ideas
Thanks

I am having the same problem. I just made a new form (online not PDF) using Safari and the form works. My test responses are showing up under the view responses tab, BUT EMAIL NOTICATION IS NOT WORKING. It's not sending the "submitter" a copy of their responses or the "owner" of the form submitted responses. I use these forms daily so i know this is a new issue and i'm 100% confindate that i made my form the proper way. HELP!!!!!

Adobe Acrobat submit button feature not working

Similar Messages

Maybe you are looking for