Adobe Acrobat X Pro - Windows Terminal Server 2008

Hi All,
Im hoping some one maybe able to help me on this, We have recently purchased the Adobe Acrobat X Pro for one of our clients and have just installed it onto their Windows 2008 x32 Terminal server. Inatall appeared to be fine, no errors reported and nothing logged into the event viewer. However we seem to be having issues with it... I did read a PDF guide early last week that said the X Pro should work fine on a Server 2008 - The install instructions where rather straight forward and I thought their would have been more to it than just installing it via the control panel.
The issue we have is the program opens up ok and is usable for about a min and it then crashes with no obvious reason, From looking in the event log it appears to report issues with the PDApp.exe and the Kernel32.dll - Has anyone come across any similar issues?
Many Thanks

Hi,
You can also send the crash dump by following the below mentioned steps:
Install WinDbg from http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
Launch WinDbg via the shortcut
Click File->Open Executable
Select Acrobat.exe from "C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe" and hit "OK"
Remember to press "g" and hit enter when you encounter the first breakpoint and then you will see a text "Debuggee is running" and Acrobat will be launched
Open whatever file is it that produces the crash in Acrobat.
When you have successfully reproduced the sceanrio causing the crash/freezing of Acrobat X, enter the below command in the WinDbg terminal
     .dump /ma c:\temp.dmp (Hit enter)
This will produce the crash dump at C:\ by the name of temp.dmp
After that please upload the dump (compress the dump using WinZip or likewise) at some third party sites and provide the link for the same. Also, if it’s possible could you share the PDF as well, for which your application crashes on a consistent basis.

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