Adobe, Adobe, Where have you gone?

     I am 62 years old and have used Adobe software for apx 15 years.  Now, I teach classes in Audio and Video [production, editing, etc].  The classes are free to the very select students who qualify.  It is totally non profit.  But, there is no doubt that these dedicated and passionate students will be the industries "Who's Who" in the future.  Adobe has always been [one of] the top production softwares available.  The price is prohibitive to many but demanded by many porofessionals.  It is a Must, that todays Production students, be familiar with Adobe Software's. 
     Up until about 5 or 6 weeks ago, Adobe was ambitious, heading for a higher orbit.  Company plans [according to executives] were looking to become the industry standard [undisputed] top software.   They had great goals and apprently knew exactly how they would achieve them. Then!  Something happened . . . Adobe was hacked .... they notified their customers of the "Nightmare".  And, it seems, Adobe fell out of orbid and is in a freefall.  I know I am not the only person hoping Adobe's parachutte will open and allow the company a safe landing.   Also, after reading dozens of post, I am not alone when it comes to major problems [all of a sudden] with Adobe and with Customer Support.  Being a Creative Cloud Member, I had downloaded 12 Adobe software products.  After changing my password [at Adobe's request], none of the software would funtion.  I couldn't even open them.  After going through a lot of time and frustration trying to get in contact with Adobe, I finally was able to talk to a service tech.  He had a very thick accent [from India or in India?].  It was extreamly difficult to understand anything he said and after talking for 40 minutes, I was getting no answers.  I ask to speak with a Manager or Supervisor.  Finally, a Supervisor was put on the line.  Unfortunately, his accent was even more difficult to understand and . . . it seemed he did not understand the English language very well.  After spending more than an hour on the phone with Adobe, the only clues I received were .... Un-install all Adobe Software.  Re-Install all Adobe Software.  The time required to do this [12 software products] was 2+ hours.  After completing the suggested "Fix", Still nothing.  Also, I was unable to access any Learning Videos or Tutorials.  The Adobe "Supervisor" had apologized and told me I would get a credit of 5 days.  That was never received.
I am a Creative Cloud Member.  I pay the monthly fees [out of pocket].  Most equipment, supplies, and software's are donated by Universities or the Companies who produce them.  I decided to go ahead with paying Adobe because I feel it is a necessary and important part in the education of my students. 
I, like so many others, will be waiting for Adobe to "Come Back!"
Hurry!

Try this : http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
/ Hans

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