Adobe CC CPU 4770k or 4930k? worth it?

I know this question has been asked but i feel it didnt answer my specific situation. Is the 4930 i7 worth it over the 4700 i7. I sort of know that a quad core based system would be enough for what i want to do (Ppro and AE) but I wanted to know if it was worth it for what I want to do. Is the 4930k worth the extra $500, especially since its a good base system for the long term or is the difference inconsequential.
My workload
4k footage
RED footage (4k and 5k)
AVCHD 200+ MBps
Also light work in AE (compositing but not a lot of 3d animation).
MY computer
CPU 4770k or 4930k
GPU GTX 770 4GB
RAM 16GB
Thanks for any advice!

I beg to differ. 6-cores versus 4-cores is an immense difference with the very CPU intensive media you intend handling. Also the i7-4770K as a chip by itself at Newegg is $310 versus the i7-4930K is $575 that is only $265 difference for the CPU. You may be talking complete system price.
Also you will be using a 2011 pin socket which will probably have a longer lifetime than the 1150 pin socket. Another major advantage is four channel memory with a maximum memory of 64 GB which you might want if you get into serious AE work.
For future expansion the i7-4930K has 40 PCIe lanes where the i7-4770k has only 16 lanes, once you install that GTX 770 you have no more PCIe expansion unless you want to down grade your GPU to run at x8.

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FROM DAN TULL - ADOBE
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Weak performance and high cpu usage

I've been wondering for sometime now, how can some flash games run so laggy on my pc at the same time where i run DX and OpenGL games without any problem and smooth!
Whenever i play games in FB or any other site, i notice high cpu usage about 70-90% especially when i run them fullscreen (1152x864) and with effects enabled then my system kneals almost!!!!!! This is UNACCEPTABLE of course..
I also found an interesting article which i dought if it has been updated as it was supposed to, which is the following link: http://forums.adobe.com/message/5417983#5417983
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For the records, i run flash games within Chrome since it's proved to be the most apropriate browser for videos and flash-shockwave games.. firefox comes 2nd to me and IE 8.....leave it unused better!
Even in 2006 up to today, people are facing high cpu usage and weak performance in flash apps no matter what pc they have, so who is to blame here?? Adobe ofc.
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Mike M., i didn't give any load or credit on u, but Adobe, as i see you're not responsible for their mistakes or ignorance so i have nothin to ask from u, i have seen that u reply to ppl and good for u.
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I have noticed the same exactly behavior on newer OS and specifically tested on Win Vista 32-64 and Win 7 32-64 too..... it's EXACTLY the same behavior, so it's not OS dependant, i won't take any excuse for Adobe cause i have experienced their terrible work on flash-shockwave for too long.
It's their responsibility to solve it but they have chosen to ignore this and many other mistakes that users report weekly for years, their response is 2/10 solved... it's just disgusting. I dont' want to argue with anyone for Adobe's shake, they don't worth it.

My files vanished. Adobe does nothing...

I've marked this as a question in hopes that someone had this problem and found a resolution. I've waited nearly if not 3 months before going this route, but I'm absolutely disgusted with the support and so called escalation of my issue.
This is my last desperate attempt to get someone's attention... Sad. Never thought I'd be griping in public forums to get a response.
In short, my files vanished: I stored approximately $5000 worth of files in Created Cloud. These consisted of graphics I've purchased, licenses to accompany them, videos, after effect templates, and several client related files of work our company has performed. I've spent countless hours dealing with the adobe technical support, from basic to escalated to absolutely no resolve. I've had to repeat myself a ridiculous amount of times. Each support agent passes the buck to someone else, now eventually leading me to escalation.
Now for all of those to read, I'm going to entertain you with as much of these discussions as I can dig out.
A little background. A year or so ago I had adobe change my adobe ID to [email protected]. Previously it was under a gmail account. I was moving along with my work and noticed that the stupid annoying login window popped up when trying to open Dreamweaver. It stated that it couldn't find an account under my adobe ID. Support tells me there never was one under that ID. I use 1Password and have had this login and password saved for a long time. I use Adobe products daily. I'm not losing my mind.
Jumping into my support cases on adobe.com, I see that the chat history is not saved. I saved some of the later ones, so for now I'll share what happened.
Basically I finally gave up arguing with the agent. My ID mysteriously reverted back to the original gmail. I didn't change it back. They said it was never under a .me account. Arguing served no purpose at that point. It just continued to insult my intelligence. I signed into the gmail account and was able to open the software.
It was later/or before. I'm getting so confused now... I realized that all of my files in Creative Cloud were gone. Every ... single... one of them. Not the folders though. The folders, and all the child folders ( I had it very well organized ), like Photos, People, Places, Solid Objects, and so on. Web icons, graphics, videos, etc. All the folders there, but no files.
I started saving these transcripts. Here's one on:
February 17th, 2014:
info: You are now chatting with 'Gian'
Gian: Hello. Welcome to Adobe Technical Support.
Patrick: Hi Gian.
Gian: Hello Patrick.
Patrick: All my folders exist in CC, but all the files are gone, vanished. . a ton of money worth too. Illustrations I've purchased, and much more.
Patrick: I'm not sure how long they've been gone.
Gian: Could you be a bit more specific as to what happened?
Patrick: Okay. I dont' know what happened.
Patrick: I have a ton of organized folders
Patrick: Example:
Patrick: Photos / People, Places, Buildings, etc. all folders which were packed full of my stuff
Patrick: All the folders are there, but not a single file.
Patrick: I certainly didn't delete them.
Gian: May I know if you are able to login to your computer?
Patrick: I'm on my computer now.
Gian: Okay. May I know if only Adobe products are missing or everything is gone and your computer is empty?
Patrick: Adobe
Patrick: My creative cloud folder
Patrick: My creative cloud folder is there... and all the sub folders, but no files.
Gian: Okay.
Gian: Just to confirm, the files that you stored in Creative cloud are missing?
Patrick: Yes...
Patrick: all of them. Every one of them. The only thing that remains is the folders and child folders
Gian: Okay.
Gian: Patrick, please launch your CC Desktop application.
Patrick: It's open
Gian: Okay. Please look in Applications folder if you could find a folder called Creative Cloud Desktop?
Patrick: I'm on MAC.
Patrick: It's called > Adobe Creative Cloud
Patrick: Applications/Adobe Creative Cloud/Adobe Creative Cloud
Gian: Yes.
Patrick: Yes it's there.
Gian: May I know if you added any files to that folder or deleted any files from that folder?
Patrick: none. First time I even looked at it
Gian: Okay.
Gian: I am sorry for the miscommunication. please click on Finder and Go>Applications.
Patrick: ok
Patrick: yes the application is in there but it isn't called "Creative Cloud Desktop"
Gian: On the left side, could you locate a folder called Creative cloud files.
Patrick: yes
Patrick: In which I have lots of folders....
Patrick: but all the files in those folders are gone
Gian: May I know if you accidentally added/deleted any files/folders from there?
Patrick: Okay, please understand.
Patrick: I have a TON of folders, and sub folders
Patrick: I didn't go into each one and delete all the files in each folder.
Gian: Patrick. Please log on to www.creative.adobe.com.
Patrick: ok, there
Patrick: It's identical to what's on my computer. Just folders and child folders. NO files
Gian: Please sign-in it.
Gian: Click on files which comes before Download center.
Patrick: ok
Gian: You will find a folder, when you keep your mouse to it, it will say as view archived files.
Gian: Please click it.
Patrick: I saw two folders in there, and resotred them both
Patrick: but no files are in them either
Gian: Patrick, I am sorry to inform you that I need to escalate this case to our senior expert team.
Gian: They will contact you for resolving your issue.
Patrick: Ok please do so.
Patrick: I need my files ASAP. I have to have them... Thousands of dollars of money spent on those graphics.
Gian: May I have your contact number and appropriate time to call you?
Patrick:###-###-#### 9am - 9pm Central time any day of the week.
Patrick: When will I hear from someone?
Patrick: This is affecting my work, bigtime.
Gian: I am sorry for the inconvenience caused to you.
Gian: I will escalate the case. They will contact you soon.
Patrick: Ok thanks.
February 25th, 2014:
info: You are now chatting with 'Sumukan'
Sumukan: Hello! Welcome to Adobe Customer Service.
Patrick: Hi.
Sumukan: Hi Patrick!
Patrick: Just a heads up, I'm highly irritated at Adobe
Sumukan: I'll check and assist you with your tickets.
Patrick: Nothing personal.
Patrick: I've waited a week for a response from Adobe
Patrick: I think it's been a week
Patrick: All my files in CreativeCloud vanished, and I've been through this chat deal over it twice prior to now
Patrick: No one is fixing anything.
Patrick: Thousands of dollars of money spent on my graphics, videos and more.
Sumukan: I am sorry for the delay happened in your situation.
Patrick: All my folders are there but no one is getting back to me... No one is restoring my files. I didn't delete my files.
Patrick: I'm running a business. I can't work without them.
Patrick: Yet Adobe continues to bill me for CC membership without delay.
Sumukan: Let me check and assist you further.
Sumukan: Thank you for staying online.
Patrick: Yep
Sumukan: Patrick, your issue has been escalated and relevant team is working on the case and I our relevant team will contact you back via email as soon as possible.
Sumukan: I am sorry for the situation happened.
Patrick: Look, that isn't good enough. No response like "We are investigating" from that team... nothing.
Patrick: I'm running a business
Patrick: All our graphics, icons, videos, after effects stuff and more
Patrick: gone
Patrick: Being left out in the air with "We're working on it" doesn't cut it.
Sumukan: I apologize for the additional time this will take and look forward to a positive resolution.
Patrick: Right, and who knows when or if I'll get my files back.
Patrick: So what will Adobe do then?
Patrick: "Sorry... things happen"
Patrick: ?
Patrick: What is Adobe going to do for me, a long.. .LONG time customer.
Patrick: Like I said, nothing personal...
Patrick: This isn't good enough though.
Sumukan: Patrick, I'll escalate the case with priority so that our relevant team will get back to you as soon as possible.
Patrick: How long will this take to be resolved?
Patrick: Why have I not received a ticket confirmation?
Patrick: Why has no one gotten back to me to at least communicate?
Patrick: Why is this even close to acceptable? How could it be?
Sumukan: I am sorry Patrick, I escalated the case with priority and our relevant team will contact you within 2 to 3 business days and I'll send you notification regarding this conversion.
Same Day, later on:
Pushparaj: Hello! Welcome to Adobe Customer Service.
Pushparaj: Hello Patrick.
Patrick: hi
Pushparaj: How are you?
Patrick: I dont' know what is going on with Adobe.
Patrick: I'm horrible
Patrick: If you look at my chat history, I now have something to add to it
Patrick: 1. I contacted someone a week or so ago. All my files in CC disappeared
Patrick: Folders are still there but files are gone. vanished. I didn't delete them.
Patrick: Never heard back from anyone so I contacted again
Patrick: Today, I contacted a 3rd time
Patrick: Now, my adobe ID doesn't even work.
Pushparaj: I will help you with your issue.
Patrick: I can't sign
Patrick: can't sign in
Patrick: It's like I'm being erased in every manner
Patrick: So I tried my old email address and it's letting me sign in, but saying for me to activate a trial?
Patrick: I'm a paying customer.
Patrick: My adobe ID is supposed to be: [email protected]
Pushparaj: I am sorry for the inconvenience caused.
Patrick: But all of a sudden I cannot even use it...
Patrick: And again, all my files are missing. My creative cloud files.
Pushparaj: May I please have your email address registered with Adobe?
Patrick: Thousands of dollars worth of graphics, videos and things I've purchased over time that I decided to store in CC.
Patrick: [email protected]
Patrick: Which starting about 2 hours ago, doesn't work anymore... I have no idea why.
Pushparaj: Please allow me 3 minutes while I check the information for you.
Pushparaj: Thank you for staying online.
Patrick: yep
Pushparaj: I see that your issue was escalated to the relevant team.
Patrick: never got an email as promised
Patrick: But now I can't even open Photoshop or any adobe programs
Patrick: It's telling me to sign in
Patrick: but now all of a sudden, after that chat with whoever that was earlier, my adobe ID isn't working
Pushparaj: Patrick, we are still are still working on your issue.
Patrick: So now I can't even use the software?
Patrick: First, my files are deleted.
Patrick: Now I can't use the software because my Adobe ID is broken?
Pushparaj: May I know the error message that you are displayed when logging in to your Adobe account.
Patrick: The Adobe ID and/or password provided does not appear to be valid. Please try again.
Patrick: when I tried to reset ( which I shouldn't have to as I save my passwords )
Patrick: It said my email isn't associated with an adobe ID
Pushparaj: Thank you for the information.
Pushparaj: Just to confirm, do you have access to the email address?
Patrick: Yes
Pushparaj: I will send the reset password link to your email address.
Patrick: ok
Pushparaj: Please check your inbox.
Patrick: nothing
Pushparaj: Please check it after deleting the cookies of your browser.
Patrick: check what? Trying to sign in?
Pushparaj: I mean to check your inbox.
Patrick: I'm using a mail app
Patrick: That has nothing to do with cookies in my browser
Pushparaj: I am sorry, I was not informed that.
Pushparaj: Please refresh the page.
Patrick: no email
Patrick: It's saying that it isn't even an adobe ID
Patrick: but I've been using it for a long time
Pushparaj: Patrick, I will put your issue as higher priority and escalate the case to the higher team.
Pushparaj: They will contact you within 24 hours.
Patrick: so now I can't even use my software?
Patrick: first files, now software?
Patrick: oh my gosh...
Pushparaj: May I have the previous case number?
Patrick: That's just it... no one is giving me case numbers
Patrick: I'm not getting emails from adobe. I'm not getting ticket numbers
Patrick: Can you see the previous chat transcripts?
Patrick: I emailed them to myself
Patrick: I'm not getting phone calls
Patrick: emails
Patrick: nothing
Patrick: This is effectively shutting my business down
Patrick: My business revolves around Adobe software
Patrick: And you guys aren't doing a damn thing about it other than telling me you're doing something.
Patrick: So now I can't even open Photoshop, or anything.
Pushparaj: I understand your concern, Patrick.
Patrick: Telling me to sign in again.
Patrick: It's more than a concern
Patrick: This is absolutely absurd
Patrick: No one from adobe is doing what they say they're going to do
Pushparaj: I suggest you to use trial version software till then.
Patrick: No.
Pushparaj: I will provide you the link for you.
Patrick: I want someone to step up and do something
Patrick: I'm a paying customer and have been for a long time.
Patrick: Why didn't I get a ticket email?
Patrick: Why is my Adobe ID not even working now?
Patrick: Where are my files? All my folders and sub folders are there in Creative Cloud
Patrick: Who's going to fix that and when?
Patrick: I'm going to sit in this chat box until someone fixes my account. I'm absolutely fed up.
Pushparaj: I understand that you have been your customer for long time.
Pushparaj: We have a lot of cases to work on. So it is delaying.
Pushparaj: For you I will put the case as urgent priority and escalate it.
Patrick: I care about other people's cases, but that simple fact alone that there are so many open cases is a concern.
Patrick: There's no reason for me to not be able to sign into the software now.
Patrick: And I have to get this fixed.
Patrick: not later
Pushparaj: I suggest you to create an other Account and use software now. Till your issue get resolved, Patrick.
Patrick: You have to understand, nothing any of these chat agents tell me is being done.
Patrick: I'm not getting phone calls, no ticket confirmations, nothing.
Patrick: Once this chat is closed, I won't hear from anyone.
Patrick: This is how Adobe decides to run business now?
Patrick: Last chat, I was promised an email confirmation of the ticket.
Patrick: Did I get one? No
Pushparaj: I see that you have been waiting from 18th Feb.
Patrick: Sounds about right
Patrick: Even my fonts... all of it. all creative cloud
Patrick: Jeeesh this is ridiculous.
Pushparaj: I am really sorry, I too would have frustrated if I was in your place.
Patrick: Yep... but nothing personal with you.
Patrick: I'm just very angry.
Patrick: So I'm going to sit here until my issue is resolved.
Patrick: Can't you contact someone that can handle this?
Patrick: All of Adobe's resources and they're going to let me go for a week with these problems?
Pushparaj: Let me check this for you.
Patrick: Completely unacceptable
Pushparaj: Please allow me a minute.
Pushparaj: I apologize for the delay, it is longer than expected. Please allow me 3 more minutes.
Patrick: ok
Pushparaj: Just to confirm, have you tried changing the email address of your Adobe account?
Patrick: how can I change my email address when it isn't allowing me to use my Adobe ID to begin with?
Pushparaj: Do you have any other alternate email address?
Patrick: Now here's something screwed up. I can sign into Creative Cloud with my old email address "[email protected]" but this was changed many months ago to "[email protected]"
Patrick: However, it's telling me to launch a trial.
Patrick: And even stranger still, if I sign into CC with this old email address I can see my folders online, but still no files in them.
Pushparaj: I suggest you to login using the email address [email protected].
Patrick: But it isn't recognizing that I have a paid plan
Patrick: And if I try to sign into creative cloud desktop with this?
Patrick: it shows the spinner
Patrick: and then says you've been signed out
Pushparaj: I suggest you to login to Adobe account using the email address [email protected].
Patrick: I did... through a web browser
Patrick: I'm signed in
Patrick: What I'm saying is it won't let me in the creative cloud application
Pushparaj: I understand that. Now please try to sign in to Creative cloud account.
Patrick: I'm signed in
Patrick: with the gmail address
Pushparaj: Are you able to login with the gmail address without any issues?
Patrick: to creative.adobe.com yes
Patrick: But now the desktop software
Patrick: but not
Patrick: but not the desktop software
Pushparaj: Do you have access to your Gmail email address?
Patrick: yes
Pushparaj: I will sent the reset password link to your gmail email address.
Pushparaj: A reset password email has been sent to [email protected].
Patrick: to reset the password for the .me email?
Patrick: Why is "[email protected]" no longer my adobe ID?
Pushparaj: I see that is the issue.
Pushparaj: Please check the email address [email protected].
Patrick: I can sign into creative cloud "online" website with the gmail address
Pushparaj: Are you able to view your subscriptions?
Patrick: Yes
Patrick: however, I can't...
Patrick: Okay here are my steps now:
Patrick: On my computer, the little creative cloud icon on my MAC, at the top.
Patrick: I click on it
Pushparaj: Sure.
Patrick: It's prompting me to sign in
Patrick: I sign in with the gmail address now
Patrick: The spinner/loader displays like it's thinking
Patrick: then it says "You have been signed out"
Pushparaj: Thank you for the information.
Pushparaj: Please allow me 3 minutes while I check this for you.
Patrick: Another way to produce an error, I did the following:
Patrick: 1. Tried to open Adobe Illustrator CC
Patrick: 2. The Adobe sign in thing popped up
Patrick: 3. I entered the credentials
Patrick: 4. It asked me to agree to terms and conditions
Patrick: 5. It said, start your Illustrator trial
Patrick: 6. I said license this software
Patrick: 7. It's aksing me for a serial number
Patrick: which I don't have because I'm a cloud subscriber
Pushparaj: Thank you for the information.
Pushparaj: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself.
Patrick: what about my other problems?
Patrick: Is this where I don't hear from anyone?
Pushparaj: Yes, I think all your issues will be resolved after you sign in with the email address [email protected].
Pushparaj: Shall I transfer this chat.
Pushparaj: *?
Patrick: ok
Pushparaj: Thank you for confirming.
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with 'Mohammed'
Mohammed: Hello. Welcome to Adobe Technical Support.
Patrick: Hi
Mohammed: Hi Patrick.
Mohammed: Please allow me a moment while I look into your account & verify the details.
Mohammed: Thank you for staying online.
Patrick: No problem
Mohammed: As I understand that you are unable to sign in to the Creative Cloud desktop App as gets the Error "You've been Signed out", is that correct ?
Patrick: Correct.
Patrick: And while waiting to be transferred I uninstalled and reinstalled the desktop app
Patrick: still not working
Patrick: My account is a complete disaster. Not sure how much of the transcript you read
Mohammed: Thank you for confirming.
Mohammed: I'll be glad to check and help you with that.
Patrick: My adobe ID was: [email protected] and worked until about 3 hours ago.
Patrick: Now that adobe ID magically does not exist.
Patrick: So it let me sign into http://creative.adobe.com with my old ID which is [email protected]
Patrick: Pushparaj suggested I sign into the desktop application with the gmail address. and here I am
Mohammed: Thank you for the information.
Mohammed: As I checked, you have the subscription under : [email protected].
Patrick: Ok.
Mohammed: Adobe ID does not exists with the email address : [email protected]
Patrick: Okay lets stop there.
Patrick: It should exist.
Patrick: Matter of fact, I've used it for a long time.
Patrick: I even have it stored in my 1password program
Mohammed: It is not possible.
Patrick: I mean, media is my business.
Patrick: Yes it is
Mohammed: Adobe ID doesn't exists with the email address : [09:16:27] Mohammed: Adobe ID does not exists with the email address : [email protected]
Patrick: That's part of the mystery.
Patrick: I'm not insane here.
Patrick: Matter of fact... look at this:
Mohammed: I have checked with me resources, Adobe ID doesn't exists.
Mohammed: You have the subscription under : [email protected].
Mohammed: Please try to sign in with the Adobe ID: [email protected]. to creative cloud App.
Patrick: It doesn't work.
Patrick: Let me try to be clear, and I'm trying to be patient.
Patrick: When I first signed up for CC a year or so ago
Patrick: I used the gmail
Patrick: I later switched my adobe ID to "[email protected]"
Patrick: I receive my billing statements at the .me
Patrick: I've signed into teh app with .me
Patrick: It's saved in my 1password program under .me
Mohammed: I am sorry, you cannot change the subscription email address from one to another.
Patrick: You're not ...
Patrick: oh my gosh
Patrick: Do you have an email I can forward my receipt to?
Mohammed: You need to cancel the subscription from the gmail account and purchase it from me.com account.
Patrick: It has been .me
Patrick: I'm not some idiot
Mohammed: Would you like to resolve the Adobe ID issues or Activation issue ?
Patrick: I want you to listen to me for a moment and stop treating me like I'm a moron.
Patrick: I've been dealing with chat agents for a week now
Patrick: I'm absolutely frustrated
Patrick: I'm not some idiot that has no clue of software.
Mohammed: I certainly appreciate your patience in this process.
Patrick: I'm telling you that my Adobe ID has been .me for a long time.
Patrick: Just listen to me.
Patrick: you telling me it can't be done means nothing.
Patrick: I have been signing in and out of adobe with '.me" for a long time
Patrick: 3 hours ago it stopped working
Patrick: Cooincidentally shortly after my last chat
Patrick: several hours ago today
Patrick: Let me start over and give you the history.
Mohammed: I would like to transfer this chat to the appropriate Customer Service queue where we have experts available to help you on this issue as your purchase the subscription from me.com, will that be fine?
Patrick: I want to explain this. I'm tired of being passed around.
Patrick: This is a problem.
Patrick: You know the Creative Cloud files? The 20 or 25GB cloud?
Patrick: All of my files mysteriously disappeared
Patrick: not the folders or sub folders I created
Patrick: I contacted Adobe a week ago about it
Patrick: I contacted them yet again
Patrick: and today, a 3rd time
Mohammed: The issue which you are referring to for email address, is handled by our customer service team.
Patrick: My adobe ID worked today
Patrick: then 3 hours ago, it's back on "gmail"
Patrick: But regardless, I can't sign into the desktop app with teh gmail
Patrick: Isn't that a technical issue?
Mohammed: I will help you with the Sign in issues with the gmail.com account, is that okay ?
Patrick: Sure
Mohammed: Please click on Finder icon.
Mohammed: Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type /etc/ and press Go.
Patrick: ok
Mohammed: Open the hosts file, copy and paste the entire hosts file contents on this chat window.
Patrick: ## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost
Mohammed: Thank you.
Mohammed: Close the hosts file.
Patrick: ok
Mohammed: Choose Apple menu > System Preferences, and then click Network.
Patrick: ok
Mohammed: Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
Patrick: ok
Mohammed: Click on lock icon, enter the Administrator name and password.
Mohammed: Then click on Advanced button and click Proxies Tab.
Patrick: ok
Mohammed: Under 'Select a Proxy server to Configure'
Mohammed: Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
Patrick: they are already unchecked
Patrick: oh wait
Mohammed: Uncheck 'Use Passive FTP Mode (PASV)'.
Patrick: just unchecked use passive ftp
Patrick: ok
Mohammed: Then click on Apply Now button.
Patrick: ok
Mohammed: Now try to Sign in to Creative Cloud Desktop App.
Patrick: Nope
Patrick: Doesn't work
Mohammed: Okay.
Mohammed: Please click on Finder icon.
Mohammed: Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type /Library/ and press Go.
Patrick: ok
Mohammed: Open the Application Support folder.
Mohammed: Open the Adobe folder.
Patrick: o
Patrick: ok
Mohammed: Rename the STStore fodler to SLStore_old and OOBE folder to OOBE_old.
Patrick: ok
Patrick: there's also a SLStore_v1 in there
Patrick: should I do anything with it?
Mohammed: No, Patrick.
Patrick: ok
Mohammed: Open the SLCache folder.
Patrick: ok
Mohammed: Delete all the files and folder from SLCache folder.
Patrick: ok
Mohammed: Click Fidner > Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type ~/Library/ and press Go.
Mohammed: ~/Library/, Ensure there is ~ symbol in front.
Patrick: ok
Mohammed: Open the Application Support folder.
Mohammed: Open the Adobe folder.
Patrick: ok
Mohammed: Delete the OOBE folder.
Patrick: ok
Mohammed: Open the Applications folder.
Mohammed: Open the Utilities folder.
Patrick: ok
Mohammed: Delete the Adobe Application Manager folder.
Patrick: ok
Mohammed: http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudCleanerTool.dmg
Mohammed: Download and Run the Adobe Cleaner Tool from the above link.
Mohammed: Let me know once it is launched.
Patrick: ok it's ready
Mohammed: Select Creative Cloud and click Clean Selected up button.
Patrick: ok
Mohammed: Select Adobe Application Manager and click Clean Selected up.
Patrick: it doesn't exist in the list
Mohammed: Close the Cleaner Tool.
Patrick: ok
Mohammed: Click here.
Mohammed: Open the above link and click Download button.
Mohammed: Download and install the Creative Cloud Desktop App from the above link.
Patrick: says page not found
Patrick: are you wanting me to download creative cloud installer?
Patrick: I have a fresh download from an hour ago while being transferred to you
Mohammed: http://creative.adobe.com/products/creative-cloud
Mohammed: Open the above link and try downloading it.
Patrick: says page not found
Patrick: I see
Patrick: it's a typo
Patrick: Needed products instead of product
Patrick: ok downloaded
Mohammed: Install the Creative Cloud Desktop App.
Patrick: ok should I try to sign in?
Patrick: its' done installing
Mohammed: Yes, please.
Patrick: A Creative Cloud Files folder exists that is associated with a different Adobe ID. You may create a new folder (old folder will be renamed) or merge the existing files with those of your current Adobe ID.
Patrick: Gives me the option: Merge or Creative new folder
Patrick: Told you it was working under my .me
Mohammed: Click Create new folder.
Patrick: either that or it's confused
Mohammed: Sign in and click on Apps tab.
Mohammed: Are you able to sign in and view all CC Apps tab in Creative Cloud Desktop App ?
Patrick: ok
Patrick: yes
Patrick: my fonts are gone though
Mohammed: Okay.
Mohammed: For File Sync and Font sync feature, you need to contact our Phone Support Team.
Patrick: support changed my adobe ID to .me months ago. Why is it switched back?
Patrick: It even recognized another adobe ID on this machine
Mohammed: Patrick, as I checked with my resources. Adobe ID doesn't exists with the email address :[email protected]
Patrick: This needs looking into.
Mohammed: You have the subscription with the Adobe ID : [email protected].
Patrick: I can forward you email confirmations
Patrick: I can show you. Can I sent screenshots through here?
Patrick: send
Patrick: Where do I send an actual support ticket to Adobe?
Patrick: I'm going to forward all my chat transcripts
Patrick: I know something is still "off" with my account. My files are still missing... something isn't right
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Mohammed: Patrick, would you like to use the subscription with the Adobe ID : [email protected] instead of [email protected] ?
Patrick: Mohommed, that isn't my point.
Patrick: I know something is "wrong" with my account.
Patrick: I'm missing thousands of dollars worth of files
Patrick: They were deleted/removed/vanished from my creative cloud folder
Mohammed: For File Sync and Font sync feature and issues, you need to contact our Phone Support Team.
Mohammed: They are the specialized team for this issue.
Patrick: I need to send a support "ticket" so I can forward all these transcripts
Patrick: Is phone the only option?
Mohammed: Please contact our Phone Support team to this issue.
Patrick: What's the number?
Mohammed: Yes, you need to contact via Phone support.
Mohammed: Please contact our phone support team at 800-833-6687 available from Monday to Friday, 5 AM to 7 PM PST.
These aren't all the chats... Just what I saved and had the email transcript sent to me.
Then I start getting email responses from an escalated team:
February 26th:
Hi Patrick ,
Thank you for contacting Adobe Technical support.
I understand that you are unable to locate the files and folders　in Creative Cloud account, I am glad to help you with this issue.
Patrick, we are working on this issue and we need Creative Cloud log file from your MAC to investigate this issue further.
I suggest you to follow the below steps to locate and upload the Creative Cloud log file.
Open Finder application.
Click on Go>Go to Folder.
Type ~/Library and press return key.
Then navigate to Application Support/Adobe/CoreSync folder.
Locate the file named CoreSync-yyyy-mm-dd.log and copy it to desktop, then attach the　log file to this case.
yyy:Year, mm:Month, dd:Date.
In case, if you are not able to attach the files to this case, then you can upload it using the below link.
https://adobeformscentral.com/?f=R0pCOuGg5GClJqqccaSBBQ

Just an update... A rep contacted me and we did a screen share. They were convinced that I wasn't full of <insert proper word here>. They promised to get back to me in a few days, and now? A few months later? Nothing.
Still no files. Still no correction... Still no nothing from Adobe.
The person I spoke to was kind, saying he'd make sure I got CC for free for a while...
Still though, no follow up.
Adobe, are you going to correct this or just let your customer suffer at your mistakes?

Since changing our computer I have been unable to download ebooks to my Reader Library I get a message Some file types associated with EPUB files are not associated with Reader Library; Waterstones suggest that I may have accidentally created a new Adobe

When I try to download them from the Waterstones website I get a message saying:
‘Some file types associated with EPUB files are not associated with Reader Library. Do you want to associate them now? When I reply yes I get another message; ‘Configuration error unable to update EPUB files check network firewall and try again’.
The ‘books’ are saved in the Download directory and I can’t transfer them from there to my E-Reader. I have not had any problems before, it was very simple; I saved the download and it automatically went into the Reader Library.
I contacted HP and they said it is a software error and suggested I contact Waterstones. I contacted Waterstones Customer Support and got the following response:
As the error message is specifically mentioning the firewall it does sound like something in the firewall settings is stopping the download from taking place correctly. However, the files should not be being saved to the Download folder. It would be worth trying again by going to your Digital Order History on your Waterstones.com account and pressing the download button, and then making sure to press "Open" not "Save". When you press Open rather than Save it should give the option to open the file with Adobe Digital Editions. If the firewall message still comes up then I'm afraid something is blocking it on your end.
If the above "Open" download method works but you then still get an error message it could possibly be that you have accidentally created a new Adobe ID when setting up on the new computer, rather than signing in with your old Adobe ID. It would be worth trying the aforementioned download technique again first, but if problems did still persist it would be worth calling Adobe themselves on 0207 365 0735, as they should be able to sort out any account issue.
In response to the first para of Waterstones email I already do what they suggest I do press ‘Open’ not ‘Save’ but I don’t get the open with Adobe Digital Editions (we have installed Adobe Digital Editions on the new computer. Waterstones say we may have ‘accidentally created a new Adobe ID when setting up the new computer’ does that mean that we shouldn’t have installed Adobe Digital Editions on the new computer as it would have already been there? How do I sign in with my old Adobe ID?

Hi all after attampting to get some supoport from adobe by phone.... nice people infurating policys as far as support for digital editions or DRM is conserned... However I got no where with support.
I ended up instaling Digital editions on my desktop PC and going through the motions of registering and borrowing a book then returning it. Then I trying on my iPad, Bluefire worked, Over drive did not so I completely removed Overdrive and reinstalled and re registered. all working now.
Maybe some one at adobe did something. Maybe the install of the adobe DE client on a PC corrected what ever was out of wack with my account. Mayby the server that my account lives on did a scan disk and corrected a bad clustrer.
What ever happend My account is actiove and working again. hope this helps others.

Customer Support does not exist at Adobe

UK customer support does not exists in the UK for Adobe.
I have been calling for 4 days. Yesterday I waiting with music on the Customer Support line for 1hr 20mins with music.
I have called the sales line 4 times and can get through within 2 rings. Adobe this is terrible.
I then log a call online and I just have pending - waiting verification. I have now also tried the online support "chat" only to get a message that it is not available. Come on Adobe this is awful, it 10:30 on a Friday - why no support al all.
Rob....

Cynthia,
Your situation was the same as mine. I think it is very cool that Adobe allow us 'switchers' (PC to MAC) to get a new license key. It does after all teat us with respect as customer and provide some brand loyalty. However. The problem is that the process and support for doing so it just awful. Terribly awful.
In my case, and I recommend to you, phone the freephone sales line number and ask to be put through to support. That way it costs Adobe for the time you are waiting on hold. In my case this was several calls waiting for about an hour+ each time. I was prepared ultimately to wait, but not to pay for Adobe help desk disaster. So there is a tip: Freephone sales line for any connection with Adobe.
Next tip download the 'Certificate of destruction form' and log an online support call and post the completed for in there, signed by you. This is will save you a bit of time. Next you have to phone support, but then you have to call customer service again. So there are several steps you have to go through.
This all took me weeks and tons of calls so hopefully I will reduce the number of calls you have to make with this tip?
Next tip. Watch out for the support folk cancelling your on-line support request. I had to repeatedly open calls and they cancelled them!
Next problem I had was Adobe agreed that I would just pay for postage of the new CD kit, but instead the charges my credit card for the full product including postage. I complained to my credit card company and they raised objection to Adobe. I was refunded the product cost, but of course they cancelled my card and I had to wait for a new one. Tip here is to use a card that is not critical to you life in the real world, because like me you might have to cancel your credit card as a result of dealing with Adobe. Nice one.
Why oh why as an online company do Adobe allow us to download the software and provide a key - all done over the wires. Having CD kits delivered is not environmental good and its a waste of time and effort. This is something of 10 years ago. This whole process must have cost Adobe more than the product was worth! The process had so many touch points in their organisation, this inefficiency must be very/very expensive for them. (and a waste of time for me)
We'll I might one day buy an Adobe product again, but I will first see if a competitive product will suit me better before I do.
I do think their products are cool, but they could be much more successful if they asked me into their office to tell them what and how to fix their customer interactions. I would happily contribute.

Re: Portege M400 cpu upgrade?

Hi,
I am looking to upgrade my portege m400-ez5031 with the fastest cpu it can handle,
now it is centrino duo T5600 1,83ghz.
I think the best is T7600 is it possible?

Well, usually the CPU upgrade is not very easy
Its not possible to say if you notebook would run stable or properly after CPU replacement.
Fact is that BIOS is not tested and not configured for other CPUs and this can cause some compatibility issues which would affect the notebook functionality!
Main issue might be the higher heat dissipation caused by stronger CPU this would lead to an higher temperature and to overheating
So be careful and in my opinion the CPU upgrade is not worth since you would not notice a performance boost.

Overclock 4770k

Hello
I Need Overclock My Cpu 4770k To 4.2 only
What are the right steps?
Information PC:
==========
Board: MSI Z97-GD65 Gaming
Bios: Version 2.5
VGA: MSI 780GTX Gaming 3GB
PSU: Corsair AX760i
CPU: Intel Core i7-4770K
MEM: Corsair Venegance Pro 1886 2x8gb 16GB XMP 1886
HDD: OCZ Vertex 4 128GB + WD Blue 1TB +WD Black 1TB
COOLER: Cooler Master V8 GTS
OC: NO
OS: Windows 8.1 Pro 64bit

Try using the turbo method as shown in this thread. You have a newer version board but I think this will help.
https://forum-en.msi.com/index.php?topic=159647.0

Please help with a new dual purpose PC build

Hi everybody in AdobeLand!
I've been reading various boards and hardware sites and have started piecing together a dual purpose computer system. It will be used for both video editing (of pre-shot hacked, high bitrate I-Frame Panasonic GH2 DSLR and camcorder footage using the AVCHD codec @ 1080p 24 and 30 fps) and webcasting/streaming purposes. I would build two computers for each task, but it's just not in the budget right now. I'm already stretching things as is.
I'm still not sure if I will be using Adobe Premiere or Sony Vegas Pro 12 yet, though it seems like they organize their folders and file structures about the same. Adobe's cloud service has me a bit scared off right now. This new scheme feels like they have their hand purpetually in your wallet, which does not sit well with me. I may still go with Vegas 12 just to avoid that hassle right now. Help guide me here, experts! Telestream's Wirecast is being used for multi-cam switching and graphics for live and pre-recorded material being compressed and streamed.
Back on topic:
Here's the build as of right now...
OS: Windows 7 64-Bit Professional (Windows 8 absolutely sucks!)
CPU: Intel i7-4930k 6-Core Ivy Bridge (own)
Motherboard: Asus P9X79 Pro (own)
Memory: Crucial Ballistix 1.35v Sport DDR3L @ 32 GB (own)
GPU: EVGA GTX 770 FTW w/ 4 GB (will buy another HD monitor at a later date, hence the 4GB memory)
Case: Fractal Design XL R2 Full Tower
CPU Cooling: Noctua NH-D14 w/ SE2011 Bracket
PSU: Corsair RM1000 Quiet Series / 80 Plus Gold / 1000 Watts
Monitor: Dell U2412M Ultrasharp 24 inch / 1920x1200
Optical Drive: LG Blu-ray Writer
Keyboard: Microsoft 4000 Ergonomic
HDMI capture cards: Blackmagic Designs Decklink Mini (x2)
Storage:
I bought two Samsung 840 Pro SSD drives: one 128 GB and one 256 GB
Thinking about possibly 2 (maybe 3-4 if I really stretch) Seagate ST3000DM001 3TB HDD's.
I could sure use your help with any advise on arranging the storage to get the best bang vs. buck in speed and storage utilization (Wirecast can be setup to record live webcast sessions at 720p or 1080p in compressed files... probably no more than 120 minute webcasts... so that comes into play as well). Just don't have the funds for an uber-expensive RAID controller card right now.
Any opinions overall on the parts for the current build? I still have time to send back and exchange anything already purchased.
Thank you for your time and consideration.

What do you not understand from:
With all the reading and writing going on, on the boot disk, it is understandable you need a (number of) dedicated disk(s) for video editing, especially with the bandwidths required when the clip duration is short and the number of tracks exceeds one and uses a codec more complex than DV. The kind of files used during editing are, in order of their need for speed:
Media cache & Media cache database files, created on importing media into a project. They contain indexed, conformed audio and peak files for waveform display.
Typically small files, but lots of them, so in the end they still occupy lots of disk space.
Preview (rendered) files, created when the time-line is rendered for preview purposes, the red bar turned to green. Read all the time when previewing the time-line.
Project files, including project auto-save files, that are constantly being read and saved as auto-save files and written when saving your edits.
Media files, the original video material ingested from tape or card based cameras. Typically long files, only used for reading, since PR is a non-destructive editor.
Export files, created when the time-line is exported to its final delivery format. These files are typically only written once and often vary in size from several hundred KB to tens of GB.
When you are doubting which category of files to put on which kind of disk, especially when using both SSD's and HDD's, keep in mind that the speed advantage of SSD's over HDD's is most noteworthy with the Media cache & Media cache database. These files are frequently accessed, are small and there are many, so reducing latency and seek times and increasing transfer rates pays off by putting these on a SSD, rather than on a HDD, even if it is a raid0. Export files can go to the slowest volume on your system, since you only export once. To help you decide, I have added priority rank-numbers for speed, with 1 for the fastest volume and 5 for the least speed-demanding category.
and
Well, in the benchmark tests we have not seen any noticeable difference between SSD and HDD in terms of performance, but logic dictates that there should be a small difference in performance when the volume used for media cache is a SSD, because of the much faster access time and lower latency compared to a conventional disk. If it is noticeable, it is specifically on this volume with the media cache and media cache database, due to the large amount of small files that need to be accessed and written. This argument does not apply to the media volume with a limited number of files, that are very big in size.

New Videocutsystem for Premiere and AE - Hardware - Software

Hi,
we use a XMG Schenker Notebook with Intel i5 and GT660M for our Adobe Creative Cloud.
Becaurse our fast crowing videoproduktionvolume we need a seperate system. Video exports always brings the Notebook to the 100% limit and slows down all other processes.
What we have till now:
Creative Cloud License ; )
What we need:
A seperate System that is fast in videoediting, cutting, rendering and export.
The videofootage is comin from Canon EOS 5D MK III, 600D and Nikon D7000, sometimes GoPro 3. All in 1080, 24fps (sometimes 50/60fps).
Adobe After Effects is used for damn simple intros and effects, no big show but running often at the same time with Premiere.
Premiere CC is used for inspect the files, cut, render and export the final results.
What we know:
I got basic knowledge and an idea what could fit after research in communities like slashcam and a helpfull call with Adobe technical support.
And - we don't buy Macs ; )
Ideas & Questions:
Storage:
128gb SSD OS, Premiere, AE
256gb SSD actual projects
3TB internal BackUp + NAS and Server for Backup the final results later.
1TB+ External BackUp directly after recording till project is finished.
Which SSDs and HDDs should we buy?
Where to but which Cache etc. files for more speed?
OS:
Windows 7 or Windows 8?
64Bit for sure?!
RAM:
Technical support said 8gb is enough, more than 1600MHz can't be used.
We thought about 16GB 1600 - so which one to buy?
CPU, MainBoard, Grafics, special Videocards:
Hardest topic for us. There are cards like Quadro FX or special optimized "cutting-cards" for Premiere. These cards take work away from the CPU, so maybe a slower one can be used here. But is this saving money and time or mostly nice to have? We aren't Hollywood... and it's not our goal.
Display is a DELL U2711 (or the next gen model, or something similar). 2560x1440, DVI, HDMI, DisplayPort etc.
We need help with picking the right CPU on the right MoBo in combination with the right grafiXs card : )
Costs:
Without display it should go around 1000-2000 Euros. Focus on the next 2-3 Years without upgrading - if this in realistic in videoproduction?
I know Quadro FX fit's easily this range alone... but maybe there is an ultimative reason to spend 3000Euros for the whole system...?
Thanks a ton for your help!

Hey,
thx for the help.
After all I ended with this configuration:
1     SSD       Samsung 840 Pro MZ-7PD128
1     SSD       Samsung 840 Pro MZ-7PD256
10     HDD       Seagate Constellation CS ST2000NC000 (2x3 - RAID 50 + 2 Hot-Spare, 2 in DS213+ NAS)
1     RAID   Controller     Areca ARC-1264IL 12 Ports
1     NAS        Synology DS213+
1     Motherboard     Asus P9X79-E WS
1     CPU       Intel I7 4930K
1     PSU       Corsair RM850 ATX
1     CPU-Cooler Noctua NH-D14
1     Case       Lian Li PC-A79B (black)
1     RAM Kingston HyperX 16GB CL9 1600
1     GPU       MSI N760 4GG/DDR5 ("silent")
1     BR-Disc        LG BH16NS40
1     APC Smart-UPS C 1500VA
1     Display LG IPS235P (+ DELL U2711)
1            Roccat Savu
1     Keyboard Logitech K740
Tell me your thoughts about this!
Greets.

Purchasing Imac and CS4 question

I am planning purchasing an imac in the next couple of months. Mostly work with adobe suite and possibly doing some video editing with After effects.
My question is this; are there any significant benefits with the higher end graphics card and some of the newer features in CS4? I'm debating between a refurb 2.8 and 3.06 but not sure if the added cost is justified.
Also I have read a number of rumors that the iMacs will receive a speed bump before the holidays, can anyone comment if that is likely or unlikely to happen?
thanks in advance.

If you were to buy new you could go for the 2.8 and upgrade the graphics processor for $150. I doubt you will see much difference with the lower power GPU in 2D graphics Apps unless you are planning on running multiple displays. However if you were going to use After Effects or Premier the 8800GT might do better.
OTOH since you are buying for the future the overall CPU gain is probably worth the extra cash. Think of it this way, one year from now will you be wishing you had the additional 200MHz and better GPU?
For reference I am running CS3 Design Premium, After Effects CS3, and FCP Studio on 2.16GHz iMacs with 3GB RAM and X1600 Graphics without any noticeable problems.
George

This Computer Good Enough For My Editing Needs?

I will be getting a new computer for video editing.
I do gameplay recordings for various games on the PS4.
My other computer is geared for audio production mixing and mastering.
This one will be for recording(using game capture device and software) and editing the videos.
I do not use many effects, mainly some color corrections, and some time remapping using Twixtor, or stock functions.
I will be using Premiere Pro CS6
I record using the Elgato Game Capture HD60(H.264 encoding)
This device connects the PS4 for passthrough your computer, which the software included that controls the device, is installed on the computer, and records the gameplay.
Specs and info: bottom of the bestbuy page
http://www.bestbuy.com/site/elgato-game-capture-hd-60/7634008.p?id=1219285525278
Also, the actual website: https://www.elgato.com/en/gaming/game-capture-hd60
Here is the computer:
http://www.amazon.com/Dell-X8700-3130BLK-XPS-Desktop/dp/B00K0HMX3A
I would also get the 4 year protection plan.
3.6 GHz Intel Core i7-4790 Haswell CPU
16GB 1600MHz DDR3 RAM
2TB 7200rpm Hard Drive
NVIDIA GeForce GTX 745 4GB GeForce GTX 745 (OEM) | Specifications | GeForce
Bluetooth 4.0 + 802.11b/g/n Wi-Fi
SuperMulti DVD Burner
6 x USB 3.0 / 4 x USB 2.0 Ports
Integrated 7.1 Audio
Windows 8.1 (64-bit)
More indepth computer specs:
http://www.bhphotovideo.com/c/product/1059535-REG/dell_x8700_3130blk_xps_8700_7_i7_4790_16 gb_2tb_windows8_164_black.html
Also, do these specs/available slots allow for adding a Solid State Drive? Can't find info on available slots..

Must be based on the fact that the very best AMD based system, a FX8350 octo core, scores only 675 seconds in the benchmark, slower than about 85% of the Intel systems. Other AMD systems are even slower. Most Intel quad cores are much faster and even an average laptop with an Intel quad core CPU is about two times faster than the best AMD system. This AMD system is almost 7 times slower than the fastest single CPU Intel system and other AMD systems are around 10 times slower.
From the article linked to above:
As a general rule of thumb, AMD CPU's are not worth considering at all, since they suffer severely from the very limited and badly implemented support of SSE 4.x instructions, which are widely used in PR. That makes these processors very slow, even in the 8-core versions. You get what you pay for, and with AMD that holds very much. Even though Adobe claims AMD processors can be used, that is intended more to make PR look attractive, but it really means you can install the program on an AMD machine, however you can't edit effectively with such a CPU. Even the latest octo-core AMD's are significantly slower than middle-of-the-road Intel quad cores. If you have an AMD processor, do not expect to edit comfortably any codec more demanding than DV. All phone or action camera formats are way beyond what an AMD can handle.
Does not look like a bias, but a plain statement of easily checked facts.

Adobe CC CPU 4770k or 4930k? worth it?

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