Adobe cleaner tool not working.

I'm trying to install illustrator but when it finishes it says it didn't install.
So I try and run the cleaner tool and when i unzip the file, open the .exe file the cmd panel opens and closes straight away. Does the same thing when I try and run it as an administrator.
I'd like to do a clean install of all my adobe software and only install the software I use

If you go to the Programs & Features control panel do you have Illustrator listed there? Which version of Illustrator are you installing? Also I would recommend reviewing your installation logs to determine any errors which may have occurred during the installation process. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

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Uninstall Adobe Creative Suite 4 Web Standard with creative suite cleaner tool not working

hi, I try to silently uninstall Adobe Creative Suite 4 Web Standard using the Adobe Creative Suite Cleaner Tool
on a win7 x64 (french) computer so far with no success
I tried
AdobeCreativeSuiteCleanerTool.exe ‐‐removeAll=CS4
     in the log I get a ERROR: CS4 not recognized value.
AdobeCreativeSuiteCleanerTool.exe ‐‐removeAll="Adobe Creative Suite 4 Web Standard" and ‐‐removeAll=Adobe Creative Suite 4 Web Standard
with the same error
then I tried to create the cleanup xml file by using the command AdobeCreativeSuiteCleanerTool.exe --createCleanup=c:\test
it create the cleanup.xml file : (I un commented the cs4 product name manually
<?xml version="1.0" encoding="UTF-8"?>
<Products>
<Properties>
          <Property name="eulaAccepted">1</Property>
          
</Properties>
<CS4>
          <Product productName="Adobe Creative Suite 4 Web Standard" version="4.0"/>
</CS4>
<CreativeCloud>
          
</CreativeCloud>
</Products>
as you can see there is none product listed (like dreamweaver, flash...that are on the computer)
this is what i have in the log
[Wed Mar 20 17:34:15 2013] Please enter (y) for Yes or (n) for No. ... >>
[Wed Mar 20 17:34:17 2013] Processing create cleanup in SILENT MODE
[Wed Mar 20 17:34:17 2013] Creating cleanup XML at: c:\adobeToolUninstaller\cleanup.xml
[Wed Mar 20 17:34:17 2013] :: Start :: Iterating PDB
[Wed Mar 20 17:34:17 2013] :: Start :: Iterating CAPS
[Wed Mar 20 17:34:17 2013] [Coll ID: 74391d4c0f181c4d062cf4de6461d86]
[Wed Mar 20 17:34:17 2013] AC: {88B22BFB-4ADC-4E16-9EE8-45EAB68E2FE1} Setup: 2.0.138.0 Name: Adobe Creative Suite 4 Web Standard
[Wed Mar 20 17:34:17 2013] :: End :: Iterating CAPS
[Wed Mar 20 17:34:17 2013] ::Start:: Writing to XML
[Wed Mar 20 17:34:17 2013] [CS4] {88B22BFB-4ADC-4E16-9EE8-45EAB68E2FE1}, Adobe Creative Suite 4 Web Standard, 4.0
[Wed Mar 20 17:34:17 2013] [CreativeCloud] {11111111-1111-1111-1111-111111111111}, Creative Cloud Installer, 1.0
[Wed Mar 20 17:34:17 2013] :: End :: Writing to XML
[Wed Mar 20 17:34:17 2013] Closing cleanup XML.
[Wed Mar 20 17:34:17 2013] Cleanup XML created at: c:\adobeToolUninstaller\cleanup.xml
[Wed Mar 20 17:34:17 2013]
[Wed Mar 20 17:34:17 2013] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Wed Mar 20 17:32:56 2013] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Wed Mar 20 17:32:56 2013] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Wed Mar 20 17:34:17 2013] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Wed Mar 20 17:34:17 2013] ---------------------------------------------------------
[Wed Mar 20 17:34:17 2013] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
then I ran the command AdobeCreativeSuiteCleanerTool.exe --cleanupXML=cleanup.xml , it proceeds through a lot of msi
then errors with
[Wed Mar 20 17:40:29 2013] An error occured trying to remove payload from database: Adobe CSI CS4
[Wed Mar 20 17:40:29 2013] finished updating installState
[Wed Mar 20 17:40:29 2013] Deleting session: 74391d4c0f181c4d062cf4de6461d86 from ribs_collection and other associated tables
[Wed Mar 20 17:40:29 2013] Updating caps schema pcd_meta to 2 if earlier version is less than 2
[Wed Mar 20 17:40:30 2013] ..
[Wed Mar 20 17:40:30 2013] Removing content of Product : Adobe CSI CS4, Version : 1.0.1
[Wed Mar 20 17:40:30 2013] Ex: Incorrect number of bindings supplied. The current statement uses 1, and there are 38 supplied.
[Wed Mar 20 17:40:30 2013] ERROR. Refer log at: C:\Users\ADMINI~1\AppData\Local\Temp\Adobe Creative Suite Cleaner Tool.log
I reboot the computer, check add remove program, cs4 web standard is still here, and I can still launch the applications like nothing happened...
but at this point if I try to manually uninstall (with add/remove program) i get an error message saying "cirtical errors during installation: program installation database is incorrect, reinstall from original support" (maybe not accurate as it's in french)
same thing if i run manually the cleaner tool and go through the dialog.
I don't know what else I can do, I've already spent a couple of hours with this issue.
Any help / suggestion would be appreciated, thanks.

hi, thanks for your answer, actually this is what I have to do:
I have to uninstall cs4 english to install it back in french. If I try reinstall with the french licence over the existing install, it starts in trial mode and ask for the licence.
So if I follow your advice I should reinstall, uninstall, then reinstall ( and I have to do that on 30 computers, through SCCM, not manually)
As you see it become quite complicated.
An other suggestions?
thanks

Adobe photoshop tools not working on a Surface tablet randomly?

I just installed CC Adobe photoshop on my Surface Pro 3 tablet and it has been nothing but frustration. For reasons I cannot discern, the tools do not work on my image at random times. I'll have smudges on one of the layers, and I choose the eraser tool and it won't erase anything in any layer. I can't draw anything with a brush or pencil either. In fact the tools stop working altogether. Yes the layer is active and visible, no it's not locked. Very frustrating, and I'm at wits end. The only thing I've been able to do is save my work in stages, and go back to the previous stage if this happens. Is there a glitch on the Surface pro 3 with photoshop that causes it to not respond?

I was having the same trouble, so i went to Adobe Help's Preferences > General Settings and switched to Display Local Help content only = Yes. As it says there, it disables the online links, but if you have an updated version of Help downloaded, it's easier and quicker anyway than the online system, and likely all you were needing anyway. You can always turn it back on later.
Brad

Cleaner Tool Not Working

The other day I wanted to try out photoshop and i found a trial version online, i then decided i didn't want that and wanted to just get the trial version instead. But when i try to download photoshop, the installer still says there is a previous version on my computer. I already tried the cleaner and it just screwed up my other adobe products and didn't fix the problem with the trial version, so i tried uninstalling them, and it says it had an error uninstalling them, so i deleted the folder from the program files and well now its just a big mess and none of my adobe programs are working, i can't install photoshop, and the cleaner isn't doing anything. I've also tried deleting photoshop from the registry and that didn't do anything either. Please help!

Simply deleting applications from your Program Files/Program Files(x86) can lead to some very bad results. If you are unable to run the regular installer or the cleaner tool then your last chance would be to try using the Microsoft FixIt utility - http://support.microsoft.com/mats/program_install_and_uninstall to hopefully identify and remove the application.

Adobe XI - Hightlight text tool not working

Just downloaded adobe XI and the hightlight text tool not working. How can I get this to work.

I guess you can always use the box tool in drawing markups to draw a box around the text then play with the colors until you get close to what you want.
The only thing I don't like about that (besides it being a PITA) is that it covers the text with color as well where the highlight tool does not.

Creative cloud photoshop blur tool not work as it should be

creative cloud photoshop blur tool not work as it should be !
I go to blur a painting i am doing and it does not blur enough and I am using wacom Intuos 5 med pen tablet.
and I even set the tablets sensitivty for pressure lower then default and still not getting the blur tool to do its job.
I even adjusted the brush settings too to be able to blur even more on hard settings, still nothing.
at least it not bluring enough to see any major changes.
the only way i can blur anything is by using the fliters blur or the brushes ( mixer brush ) settings to mix colors and do it that way.
(note) I will not post my systems specs sorry I don't do that and even the tech from adobe said I do not have to. and so I wont !
just need advise not to share system specs.
and thats what this forums board is for getting advice and read what others say about the issue at hand.
it's not to post or share system specs !!!
so with that out of the way I need advice only please ?

Hi,
It might be your image is too big in terms of pixel dimensions for the blur tool to work well.
If you zoom to 100% do you see any change when using the blur tool?
What are the pixel dimensions of the image?
(Image>Image Size)
If you try a small image, does the blur tool work?
What about when you use the mouse instead of your tablet?
Can you at least tell us what operating system and version of photoshop your using?

Rotate tool not working in cs6. It says "Could not complete your request because it only works with OpenGL enabled document windows." Its worked fine in the past....

Rotate tool not working in cs6. It says "Could not complete your request because it only works with OpenGL enabled document windows." Its worked fine in the past....
-CharlieH23

Copy and paste only this area, you may have to scroll down.
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2494 MHz
Built-in memory: 6019 MB
Free memory: 3360 MB
Memory available to Photoshop: 5227 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.2
OpenGL Version: 2.1
Video Rect Texture Size: 16384
OpenGL Memory: 2112 MB
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics 4000
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
Video Card Number: 1
Video Card: Intel(R) HD Graphics 4000
Driver Version: 10.18.10.3958
Driver Date: 20140930000000.000000-000
Video Card Driver: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics 4000
Video Card Memory: 2112 MB

Converting WordPerfect to PDF with desktop printer tool: Not working

I have been a monthly subscriber to Adobe CreatePDF for many years! I work mainly with Correl WordPerfect, but with the change to the Pack version it is not supported. I downloaded the desktop printer tool; it is installed. However, when I follow instructions and print, I get nothing. Where does the PDF go? What can I do? Please help! I cannot continue to pay monthly if I don't get service.

Thank you very much. I have uninstall adobe desktop printer tool and my wordperfect. Next step is follow your suggestions but I am no computer anything, lol. 1. How do I know if I have a win 7 sp1? I have win 7 that much I know. 2. Where can download the hotfix? 3. With adobe createpdf, I didn't need adobe ps printer setup, I don't have a laser printer at home, I have an hp inkjet printer.
Please help again and soon, :).
Date: Tue, 7 Jan 2014 11:52:08 -0800
From: [email protected]
To: [email protected]
Subject: Converting WordPerfect to PDF with desktop printer tool: Not working
    Re: Converting WordPerfect to PDF with desktop printer tool: Not working
    created by H.Spector in Adobe PDF Pack (formerly CreatePDF) - View the full discussion
Please do following
(A). If your system is Win 7 SP1 then install a hot fix to correct inetpp.dll version at C:\Windows\System32 folder.After installing the hot fix version will be 6.1.7601.21819 from 6.1.7601.17514.
Note please uninstall CreatePDF Desktop printer then reinstall after applying the hot fix
(B). If you have not installed Adobe Postscript driver yet then please install one as below:
How to Install PS printer:
1. Open Start menu > Devices and Printer ( or from control panel) and select "Add a printer"
2. Select "Add a local printer"
3. Select "Use an existing port: LPT1: (Printer port)
4. Select any company and any PS printer with Adobe PS printer driver(not clone) such as Xerox and Xerox Phaser 6120PS
Adobe PS driver files:
http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-5989811-532123/450-202/PagesfromHowToInstall_PS_PrinterDriver_onWin7.jpg
(C) Go to the printer configure port and verify your Adobe ID and password
1. Goto Start> Devices and Printers > Adobe CreatePDF Desktop Printer
2. Click right mouse to open “Printer properties”.
3. Select “Ports” tab
4. Select ”Internet Port: Adobe CreatePDF Desktop printer”
5. Click “Configure Port…” button at the bottom
http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-5989811-532115/410-417/IPP_Scr eenshot.png
When printing to PDF you will see below and an email is delivered to your email inbox. The converted PDF file will be stored at https//files.acrobat.com.
http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-5989811-532116/395-199/IPP_Scr eenshot_Queue.png
Thank you
Hisami
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           Start a new discussion in Adobe PDF Pack (formerly CreatePDF) at Adobe Community
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Adobe Fourms does not work with Opera too well

Adobe Fourms does not work with Opera too well. I have to use in Opera "Identify as Firefox just to post this message!
I also have run into the same junk with Hotmail.
Web Design Tip: Always code for Opera and all other browsers will fall in line most of the time.

dave milbut wrote:
of course you're right east texas. hadn't noticed that. bad bad adobe. someone smack them with a rolled up news paper on the snout!
I've installed a button in my Firefox tool bar to toggle iFrames on and off through a Firefox add-on called "Toolbar Buttons".
The forum Reply Editor does not work when iFrames are blocked, so I need to toggle them back on when posting, then back off. I imagine that's better than having them on all the time.
Message was edited by: Ramón G Castañeda

Shape Builder tool not working on shapes in a clipping mask

Hello again,
Why is the Shape Builder Tool don't work on shapes inside a Clipping Mask? The Pathfinder does work but for the Shape Builder Tool: NADA!
Thank's for answering,
Lindberg

Hi,
Thank you for answering. No it will work correctly. The Pathfinder work inside a clipping path and in any situation but not the Shape Builder Tool. Unless this is normal, I think that the specialist at Adobe should have a look at this annoying behavior and try to release an upgrade with this behavior corrected in a near futur.
Thank’s again for answering,
Robert Marchand
[email protected] <mailto:[email protected]>
Le 8 avr. 2015 à 10:41AM, Larry G. Schneider <[email protected]> a écrit :
Shape Builder tool not working on shapes in a clipping mask
created by Larry G. Schneider <https://forums.adobe.com/people/LarryG.Schneider> in Illustrator - View the full discussion <https://forums.adobe.com/message/7418340#7418340>
If you release the Clipping Mask and try the Shape Builder tool then, does it still balk at making the shape?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7418340#7418340 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7418340#7418340
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Illustrator by email <mailto:[email protected]m> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=33 67>
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Have you seen this? Adobe Cleaner Tool.exe containing HEUR:Trojan.Win32.KillFiles

I have a Windows 7 system,
I have a trial version of CS6 extended. It has expired and I don't wish to continue with it at this time. I have a purchased Photoshop CS6 that now will not function. I tried to reload the Application Manager because it says it is corrupt.
When I click on the link provided by Adobe I get this warning from my security software.
Adobe Cleaner Tool.exe containing HEUR:Trojan.Win32.KillFiles
What do I need to do to get rid of the trial version and to get my old CS6 to function again?
Do I need to completely erase PS CS6? Will there be other issues that I should be aware of?
Thanks MC

Max-HP wrote:
…I would think that they would have known already…
If they knew already that their software is returning false positives, they would have fixed it already—if they're on the ball.
Let them know!

HT2693 my adobe inspire is not working

My adobe inspire is not working on my ipad2. It is simply saying "installing" and stays stuck in the App Store. Please help. Thanks. Vakkachan

My (admittedly old and slow) system did this too the first time I opened Reader 11, but it "unfroze" after about fifteen seconds, (an eternity in computing time, I know, but it did eventually open all the way) What you're seeing on the right is the "Tools" panel initializing. That's exactly where mine would freeze up on starting. Once it did finally open fully, I clicked the "Tools" link at the top to close the panel, and I opened and viewed a document that way, then closed reader. Now when I open Reader, the Tools panel doesn't initialize and it opens immediately.
Reboot and before you open anything else, open Reader. When you open it, DO NOT try to do anything with it until it fully opens, don't click anything, don't try to switch to another app. Give it time to open fully, and then click the Tools link to close it. Then, open and view a document, and close it. Close Reader and reopen it. the Tools panel should remain closed and Reader should open fully immediately.

Adobe bridge raw not working with windows vista in photoshop cc, why?

adobe bridge raw not working in photoshop cc, is there a fix?

Your sure your using photoshop cc on windows vista?
I was under the impression that photoshop cc would not even install on windows vista.
What version of camera raw do you have?
In photoshop under Help>About Plugin does it list Camera Raw and if so which version is it?
(click on the words Camera Raw to see the version)
Camera raw doesn't work if it's a camera raw file or some other file type such as jpeg or tif?
What camera are the camera raw files from?
Officially camera raw 8.3 is the latest version of camera raw that will work on windows vista.

Adobe photoshop cs2 download on adobe website does not work- the serial number does not work?

photoshop cs2 download on adobe website does not work - the serial number given isn't recognised when you enter it when trying to install. the live chat at adobe cannot help and suggested that I may find the answer here. Can anyone help with this?

Adobe has decommissioned the CS2 activation servers, so your old serial number is no longer usable.
If you download the special non-activating version of CS2 that Adobe has made available to licensed CS2 users, you MUST also use the new serial number provided by Adobe on that download page:
https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads
That S/N does work. I double checked.

Why does Adobe sendnow work and the newest and greatest Adobe Send does not work?

Why does Adobe sendnow work and the newest and greatest Adobe Send does not work? I wasted about 8 hours on trying to get Adobe Send to upload 269 files that amounted to 469MB. When it did not work I made a zip file and after a lot of wasted run time that did not work. The first situation gives little indication of when a file is loaded compared to Adobe SendNow. In both cases with Send it failed with a message like only the first 50 can be loaded. When I went and looked none of them had been loaded. With the zip file (I wanted to hide the individual files so they would not be counted) it appeared to work but very slowly and finally said it was done and I went and looked and it had done anything for oever 2 hours except a false "I'm runninng" indication.
Thus, I took a chance with Adobe SendNow and it works great. It never gave me a limit on the amount of files nor on the size of the complete job. It shows me one file at a time when it has finished with the file uploading it. SendNow has never given me any problems.
Why woiuld you want to change the program from SendNow to Send without the newest program being the best, fastest, user friendly program of the two? It just doesn't make sense to me. I suggest that Adobe keep SendNow working until Send is fixed. I would also suggest that SendNow and how it looks be kept, called Send, then modify Send one thing at a time until you get it to the point you need it to be for Acrobat. I have heard nothing good and now I have experienced it that Send is a piece of junk. I wasted most of my work day on giving Adobe the benefit of the doubt to find out I made a very bad decision to trust Adobe to make good decisions on the transfer of a function to another place .... both Adobe's responsibility.without making it painless for your customers that totally rely on you. Don't throw away customer confidence as it is very hard to get it back.

Funny how you answer to "troll". (What's your handle on AT&T forums?)
Yep! Verizon living up to it's contractual obligations by not releasing updates. Caveat emptor!
I think there are some reasonable expectations here to keep customer's happy. When one carrier offers upgrades there is an expectation the same will happen across all the carriers. We have seen that except Big Red.
Verizon could have said the update is in MS court months ago and stilled the voice of the disgruntled, or at least redirected it, but instead chose to be silent. Not for market share but for partial blame I think.
We will have to agree to disagree since you only see Terms & Conditions and I, see customer satisfaction.

Adobe cleaner tool not working.

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