Adobe Connect server having difficulty handling multiple streams?

Hello,
We have some users that are having problems playing Adobe Presenter files that they have uploaded Connect (we run 7.5). The customers (teachers) say they use the files for online courses and get reports from students that sometimes the modules go into buffering and never get out of it. Is this a capacity issue? If yes, what are the options for how to deal with it? Thank you.

The server shouldn't have issues with streaming multiple Presenter courses. Each server is designed to handle upto 500 concurrent connections, so if you have more than 500 students trying to access the presentation at the same time, you will likely see issues. If that is not the case, then you may have a firewall issue or something else causing the issue. Do you have any Anti-virus runing on the Server? Have you looked at the Logs to see if there is any insight there as to what happened?

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The server shouldn't have issues with streaming multiple Presenter courses. Each server is designed to handle upto 500 concurrent connections, so if you have more than 500 students trying to access the presentation at the same time, you will likely see issues. If that is not the case, then you may have a firewall issue or something else causing the issue. Do you have any Anti-virus runing on the Server? Have you looked at the Logs to see if there is any insight there as to what happened?

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If you extract the zip, then launch the index.htm file it should play in your browser. The viewer.swf file can work as well, but you may have needed to associate it to your browser to get it to work.
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It may be something as simple as an image on the first slide (possibly within the first three slides) that is causing the issue. You might try right clicking on the images in PPT and doing a Save Image As... and saving it as a JPG (even if it already is) and then re-inserting the image.
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If you have Adobe Edge Inspect, you can preview the Responsive project output in Mobile.
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Unfortunately, as of now, Mobile view is not supported in Adobe Connect for Responsive projects - please check this link for known issues Top issues | Adobe Captivate 8
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Hi
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This question was posted in response to the following article: http://help.adobe.com/en_US/presenter/using/WS3a32668ae8e7984c61736e10b1fbedbaf-7f63.html

The image didn't seem to come through, it just links back to this thread.
Looking at the presentation, it looks like the audio didn't upload with the presentation, and the presentation isn't even looking for there to be audio. The slides are the default 5 seconds long and there is no reference to the audio files in the viewer.xml file for the project.
Just to be sure, when you preview the project, are you previewing it with Adobe Presenter or by using F5 (PPT)? If the audio was recorded in PPT then it will be disregarded when published with Presenter. You can easily import the audio from PPT using the Import tool in the Audio section of the Presenter ribbon. You should see a large button that says "Import Audio from PPT" in the dialog that opens.
Here is and example of what the viewer.xml file should show for a slide with audio:
<flvContents/>
<audios id="1" duration=" 29630">
<media url="a24x1x1.mp3" startMsecs="0" duration="190" startAtMSecs="0"/>
<media url="a24x1x2.mp3" startMsecs="190" duration="29440" startAtMSecs="0"/>
</audios>
<playbackActions></playbackActions>
And here is what is in your viewer.xml file:
<flvContents/>
<playbackActions></playbackActions>
You are missing the call to the audio files all together.

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Bonjour Michael,
Thanks for the suggestion but when I did that I then had no sound. What did I do wrong. Is there another step?
thanks,
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Yes, that indicator is simply advising that the connection between your PC and the Server has been severed. Either there was some disconnect on your end or on the server end or somewhere in between. That popup tries to reconnect to the Adobe Connect Server located in the U.S., Europe or Asia depending on where you reside. I suspect the support engineer was using a server in the USA and you are located in Europe and the latency along with anything going on on the line could have had some effect. Normally, you would be using a UK based server if you had an account with Adobe Connect. Hard to tell at this stage which server you were on. Next time, make sure the technician knows you are in the UK and request he/she use a UK based server which would improve things. He/she may not have known where you were calling from. If you send me your ticket number for the support call, I can have the technician make sure he uses a UK based server.
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All web conference solutions require a solid connection because they are instant. All of these solutions are sensitive to any momentary interuption unlike any other product except maybe instant messaging systems that require all the time access/connection.
Just for explanation, you really cannot compare downloading a 50 MB file with a web conference session because there are a whole lot of other thoings going on while sharing a screen. When downloading a file, many times packets are lost and re-transmitted with no communication back to the end user that a lot of the data was lost and re-sent. With web conferencing it's all or nothing. If a lot of packets are lost then you end up with latency issues and dropped sessions...again it gets into the quality of the connection and not the speed. Speed is inconsequential compared to the quality of the connection and how many hops you are going through.
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Heyward
[email protected]

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The video in Connect 8 was vastly improved in terms of frames per second. It is now at 20 fps versus 10 for previous versions. You can change that rate to improve quality by altering the settings in the underling FMS server xml settings.
There is a balance here in terms of video quality and large bandwidth requirements. When you have 500 attendees on a server simultaneously and video at high resolution you would see huge bandwidth issues so this is something that has to be managed.
If you want to discuss this with me, please send me a note to [email protected] I'll see what I can get to you to help you increase the video. Right now the maximum is 480P resolution. A future version will go higher than that I believe.
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protected function breezeSCO_resultHandler(event:ResultEvent):void
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ERROR MESSAGE:
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Hi there,
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Adobe Connect server having difficulty handling multiple streams?

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