Adobe Content Viewer (desktop preview) issues

The Adobe Content Viewer (desktop preview) runs off the bottom of my screen (27") when viewing content from InDesign for the new iPad. Would like to be able to alter window size and be able to scroll down to view artwork at full size. Am I missing something simple?
I've downloaded the latest updates for the folio producer tools as well as the folio panel update.

The Adobe Content Viewer for the desktop currently doesn't preview new iPad (2048x1536) folios properly. This desktop preview issue should be fixed in the next release.

Similar Messages

Adobe Content Viewer (desktop preview) Missing with latest update (v.8.0.9.23)

InDesign CS6 just promted me to update my Folio software and now my Adobe Content Viwer is missing.
When I try to preview a Folio, I get the following error message:
Has anyone had this problem?

I deleted the the file recommended by Matt:
Try closing the app, deleting the following directory to clear the app's saved data, and then restarting:
Mac: /Users/{username}/Library/Preferences/com.adobe.dmp.contentviewer
But the Problem seems rooted in the fact that the APP itself has disappeared from my Applications. I know it use to be there before. Can I download the APP again from Adobe?

Adobe Content Viewer desktop preview doesn't show the animations

Hello everybody,
I built a Folio and wanted to preview it on the desktop. The audio I inbuilt functions but no animation does. In the InDesing animation preview it does work though. Where's the mistake?
Thanks for your answers.
Diwans

InDesign animations are not supported. The preview panel in CS5 and CS5.5 has finally been appropriately named in CS6 to the SWF Preview panel.
Bob

Adobe Content Viewer, library downloading issue

I have the free version of the folio building tools currently with acrobat.com as I test the capabilities of the publishing suite for our company. I updated the folio tools, can sign in, create a folio, and it appears OK in the shared workspace on acrobat.com. I sign into the Ipad and open up the Adobe Content Viewer app. I sign in and it gives me the message downloading library. Here is where the problem happens. After it is finished loading, nothing updates. I can't get the folio to load into the Ipad and neither can my workmate who I shared the file with. I made sure the app was completely up to date.
Any suggestions on how to fix this problem? Is this a common problem?
~ V

All,
I just worked with another customer reporting the same circumstances, and it turned out that, as part of their migration from prerelease to their purchase of DPS, they had not provisioned the Adobe ID that they used to build their custom Viewer app. I need to know the name of your company, and the Adobe ID used to build your app, to determine if this is the cause of your failures.
Alternatively, if you have not yet purchased DPS, then your failures are due to the shut down of the prerelease program.
Matthew
I just work for the company so I would not be able to get a hold of their Apple ID. We have the Creative Suite and I am working in InDesign CS5 with the updated folio tools extension.
I wanted to confirm that because the prerealease program is shut down, those with the free acrobat.com account can not publish a folio to the Adobe Content Viewer? Because a few weeks ago, we could. I can still see my folio in the shared workspace on acrobat.com
~V

Adobe Content Viewer desktop ActionScript error

Hi, since I updated to the latest tools for CC the Content Viewer give me an ActionScript error. Below the image.
Somebody can help me to fix this problem? thanks

User/user/Library/Application support/com.adobe.dmp.contentviewer
to trash com.adobe.dmp.contentviewer folder and delete
(But once, you must make visible the invisible folders)

Desktop Adobe Content Viewer Launch Error

I'm trying to use the Desktop Adobe Content Viewer to preview my folios, however I'm getting the following error message:
Error: EncryptedLocalStore internal error
          at flash.data::EncryptedLocalStore$/processErrorCode()
          at flash.data::EncryptedLocalStore$/getItem()
          at com.adobe.dmp.core.util::DeviceUtil/retrieveDeviceID()
          at com.adobe.dmp.core.util::DeviceUtil/getDeviceID()
          at com.adobe.dmp.viewer.command::ApplicationInitializationCommand/execute()
          at org.robotlegs.base::CommandMap/execute()
          at org.robotlegs.base::CommandMap/routeEventToCommand()
          at MethodInfo-9548()
          at flash.events::EventDispatcher/dispatchEventFunction()
          at flash.events::EventDispatcher/dispatchEvent()
          at org.robotlegs.base::ContextBase/dispatchEvent()
          at DesktopApplication/initializeUI()
          at MethodInfo-2301()
          at Function/http://adobe.com/AS3/2006/builtin::apply()
          at com.adobe.dmp.framework.util::FrameDelayedCall/onEnterFrame()
After I dismiss the message, the content viewer opens up, but shows only a grey screen.
I'm using Mac OS X 10.8, InDesign CC 9.1 and Adobe Content Viewer 3.3.0. I've tried reinstalling the Content Viewer and AIR, but to no avail. It works fine when I preview on my iPad, the problem is only with the desktop.
Would appreciate if anyone has inputs on how to solve this.
Thanks!

Hi Lohrii,
thanks for your help!
So I tried the following:
Download newest tools and install it
Create a new blank Folio (v30) with a simple page
Same error while starting preview from InDesign
I will now remove InDesign CC, test it and if this doesn't help I will reinstall CS6.
EDIT
Ok a complete reinstall of CS6 didn't help! I don't know what to do now. Any idea?

Adobe Content Viewer Upgrade

Hi. Anybody knows, when the Apple version of ACV will be available. Since the last upgrade 1.9.1 can't preview my material???

Only the employee at Apple responsible for approving it knows. There are many posts discussing how to revert to older tools until the updated Adobe content Viewer app is approved. You can also create your own Adobe Content Viewer for previewing locally.
http://forums.adobe.com/message/4148629
http://forums.adobe.com/message/3916456

Can't test PDF folio on desktop Adobe Content Viewer

Hi all,
I get an error when I'm trying to test my PDF formatted folio on my desktop Adobe Content Viewer.
I get the error in Dutch (my language) but roughly it translates: "This folio contains one or more stacks that are not yet supported for the Content Viewer for Desktop. PDF stacks are only supported in iOS-viewers."
This happens when I click "preview" in the folio builder. I work on a Macbook with Mac OS X Lion.
Help would be appreciated since I can't find anything about this issue with PDF formatted folio's on the internet!
Thanks.

@Haeme – does not work for me. Sometimes yes, sometimes the Desktop Content Viewer is showing is a gray field.
Will test further, if there are any constraints concerning the rendering process of different objects.
Tested again. I had some MSOs on the second page that prevented rendering. They contain nothing but empty rectangles.
After removing ONE of the MSOs the rendering was fine. Did not matter if I removed the one or the other MSO.
Uwe

Preview adobe content viewer

hi there,
I installed InDesign CS6, but in the Folio Builder can not preview in Adobe Content Viewer why?

Do you have adobe Air installed?
it is required to run the desktop content viewer as it is an AIR app
http://get.adobe.com/air/

Limitations/issues Adobe Content Viewer (Adobe Viewer) on Ipad 1 (not tested on 2)

There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Adding Adobe Content Viewer to Desktop for users without InDesign 5, 5.5, 6

We are starting to sell digital advertising and it would be nice if Adobe Content Viewer could be downloaded to the desktop for these advertisers who do not have tablet devices nor have InDesign 5, 5.5 and 6 on their machine. They are wanting to proof their ads in an interactive format on their desktop.

I also would like to see a Content Viewer for people without InDesign.
Better yet would be the ability to embed a viewer into a Folio, like a flash with a projector.

Unable to preview folios in Adobe Content viewer using Samsung Galaxy Tab 3 (SM-T210)

Hi,
I am using Samsung Galaxy Tab 3 (SM-T210) Android Version 4.1.2 .The folios were not displayed and I only get a black screen, despite the fact that I was able to download the Adobe Content Viewer latest android version (3.3.0.0.87854), the Android device was detected by Adobe CC, able to load the folio into the device. I tried re-installing the app, but it did not work.
It may also help to mention that I can't view the DPS Tips App files, also. I was able to download the app and its documents (folio basics, etc.), But the same black screen is displayed when I try to read them.
Are there any programs that I have to download for it to work? Please help.
Thank you for reading.

Our testers looked at this and saw the same problem. Updating the OS firmware of the Galaxy Tab 3 resolved the issue.

Limitations/issues v.2 Adobe Content Viewer on Ipad 1 (not tested on 2)

Update on 23-Feb-2012
There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
The viewer on the ipad will crash on a navto://NameOfPage#PageNumberOtherThenTheFirst, if that page where it directs to has a slideshow. this happens 90% of the time.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Update on 24-Feb-2012
There are a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Navto:// crashes to non preloaded pages with slideshow:
Additional information/ text examples:
                - Say we are on page 2. depth 2: and you link to page 4 with depth 1 (not 0/first) (which has a slideshow on that page) This results in a crash.
                - Linking to pages with depth 0 (and have slideshows, works.
                - Say we are on Page 2, depth 3 and link to Page 3 depth 2 with a slideshow, works.
                - Linking to all next to pages and top pages with slideshows, works.
Fixed (viewer 2.3.1) Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible
                                       (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Fixed (viewer 2.3.1) Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out,
                                        instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Fixed (viewer 2.3.1) Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Fixed (viewer 2.3.1) Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Adobe Content Viewer issue

I'm using a web overlay linked to an html resource with javascript actions, but I can't figure out why the javascript does not display properly using Adobe Content Viewer version 2.9 or 3.0 on a 4th generation iPad? The very same code and file displays perfectly when viewed on a 1st gen iPad with same version of Adobe Content Viewer so it doesn't appear the code is the issue. It appears to be an issue with the Adobe Content viewer on the iPad 4 with retina display. I need to test on this device, but have hit a wall. If need be, are there other ways to test a DPS app on iPad 4 without using Adobe Content Viewer? Thanks for your help.

Sorry, but I don't have an iPhone to test. I tried using Safari Web Inspector on my Mac, but I'm not able to select mobile safari in the user agent to simulate. The html page is not published on a server in order to run it through a browser outside of my Mac. The code is validated and tests fine on my Mac and on Adobe Content Viewer on iPad first generation. How can I resolve? Thanks.

? Unable to update adobe content viewer for desktop.

To Dps Users,
Having downloaded the new adobe content viewer 2.3.1 through itunes and installed it onto my ipad. I now find I cannot update the desktop version this still remains at 2.3.0
anyone any advise how to get the most current version onto my laptop.
Regards
Vividi

The desktop version doesn’t need to be updated.
Bob

Adobe Content Viewer (desktop preview) issues

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