Desktop Adobe Content Viewer Launch Error

I'm trying to use the Desktop Adobe Content Viewer to preview my folios, however I'm getting the following error message:
Error: EncryptedLocalStore internal error
          at flash.data::EncryptedLocalStore$/processErrorCode()
          at flash.data::EncryptedLocalStore$/getItem()
          at com.adobe.dmp.core.util::DeviceUtil/retrieveDeviceID()
          at com.adobe.dmp.core.util::DeviceUtil/getDeviceID()
          at com.adobe.dmp.viewer.command::ApplicationInitializationCommand/execute()
          at org.robotlegs.base::CommandMap/execute()
          at org.robotlegs.base::CommandMap/routeEventToCommand()
          at MethodInfo-9548()
          at flash.events::EventDispatcher/dispatchEventFunction()
          at flash.events::EventDispatcher/dispatchEvent()
          at org.robotlegs.base::ContextBase/dispatchEvent()
          at DesktopApplication/initializeUI()
          at MethodInfo-2301()
          at Function/http://adobe.com/AS3/2006/builtin::apply()
          at com.adobe.dmp.framework.util::FrameDelayedCall/onEnterFrame()
After I dismiss the message, the content viewer opens up, but shows only a grey screen.
I'm using Mac OS X 10.8, InDesign CC 9.1 and Adobe Content Viewer 3.3.0. I've tried reinstalling the Content Viewer and AIR, but to no avail. It works fine when I preview on my iPad, the problem is only with the desktop.
Would appreciate if anyone has inputs on how to solve this.
Thanks!

Hi Lohrii,
thanks for your help!
So I tried the following:
Download newest tools and install it
Create a new blank Folio (v30) with a simple page
Same error while starting preview from InDesign
I will now remove InDesign CC, test it and if this doesn't help I will reinstall CS6.
EDIT
Ok a complete reinstall of CS6 didn't help! I don't know what to do now. Any idea?

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