Adobe Content Viewer down?

I'm having trouble downloading from the ACV on my ipad today. Anyone else?

For me, It was the preview mechanism.
I have not publuished my folio yet. I am proofreading and testing. As I found a mistake, I would update my Indesign file,  and update the folio in the content viewer. As I mentioned, 3 times yesterday, as I was updating the ACV would quit. I would restart it up and it said, right away, to quit and download your folio. I force quit it, and when I logged back in, it redownloaded the WHOLE folio again, not just the articles I changed. As I said, this took an hour each time.
Once, as It was almost completed, it quit again, and asked me to start downloading the whole thing again.
SO....
I did set it to download again overnight and when I got into work, it appears to be downloaded successfully, although when I woke the ipad up today, the content viewer quit automatically. The full folio was still there when I opened it up again though.
In the past, when I've had issues with the ACV, it was on the adobe server side, so I assume that was the case this time.
Hopefully today goes better.

Similar Messages

  • DPS Animation & Full Screen Video functionality failure when viewing mag in Adobe Content Viewer

    HI There,
    Specifically the following issues are occuring when we view the mag through the Adobe Content Viewer on our Ipad.
    All Title animations are not functioning at all (although in the SWF viewer they are working fine)
    Although we select the media to be played full screen when we are setting up the videos in the media panel they won't play full screen, but play perfectly well in the place we put them. - full screen doesnt function in the SWF viewer either.
    The control bars to control playing, stopping, full screen etc also don't appear on our videos we selected.  - doesn't function in the SWF viewer like it should with the control bars working
    In terms of how we set everything up just to confirm we are doing it right.
    For animations.
    1. Select copy to animate
    2. Click on Animations panel, chose the preset fade in, selected the time 1.25seconds, animate from current appearance, fade in.
    For videos
    Our videos are H264 Quicktime videos all 16x9 in ratio
    1. Went to media panel.
    2. Searched for file to insert
    3. Inserted it and sized down the actual physical size of the video to fit in the space we wanted (NB we didn't create a rectangle to put them in or anything)
    4. Chose the poster from file
    5. Selected skin over play full screen & show controller over rollover
    Any help to sort this out would be appreciated.  Thanks so much in advance

    Hi BellaMove:
    For the animations:
    You have to create a document with the size of the animation you want to create and give attributes using the animation panel of indesign.
    Then you export to fla and using Adobe Wallaby pass it to HTML5.
    Then place them by the panel Overlay Creator (Web Content). Using the Content Viewer can not see it on your desktop. You'll have to climb the publication in the ipad to see the result.
    Do not forget to retouch the css. Read this:
    http://digitalpublishing.tumblr.com/post/3898796141/animate-headlines-or-other-things
    Is the simplest way to make simple animations I've found.
    I hope you find it helps

  • Need to download folios repeatedly in Adobe Content Viewer

    Hi:
    We are using Adobe Content Viewer (ACV) for a digital education project. The ACV app is used in iPad´s and when are turned off, we need to download again all the folios previously downloaded to the ACV app.
    Someone who has the same problem, how to fix it?.
    Thanks,
    Oscar

    I am using iPad 2 with iOS 7.0.4. and latest ACV, more than 10 gb free.
    1. Basically, I download a folio on my iPad device, I can open it and everything is just fine. When I click "remove issues from library" I see  both folios, one occupies 28 mb, the other one 48 mb. One is made for viewer version 20 the other for 26.
    2. Then, I shut down the device completely and turn it back on after few seconds.
    3. I launch ACV, both of those folios appear just fine, until I click on them.
    4. Just as I click on a folio, the background appears just light gray, without any content. If I tap on the screen, I don't even get top menu, where I can return to library. So I have to force quit ACV.
    5. When I launch ACV again, both folios have the cloud icon next to them, and I need to download them in order to view them, HOWEVER, when I click "remove issues from library" button, I see that both folios are still there with the same mb size.
    So, it looks like they are still on the device, but for some reasons I need to re-download them again.
    Unfortunately I don't have any other iPads to test these folios.
    Just to remind, this happens only to 2 out of many folios, both were made in summer last year, they are not published and are only used on the current device as presentations.
    Regarding updates, to be honest, I don't remember if I had this prior to last iOS update, but I might not have noticed that.
    Usually, if I see there is an update, I just update it.
    Is there anything you would recommend to try?
    I have not yet tried to remove ACV from the device and re-install. Or unshare that folio and share it again.

  • How do I view folios in Adobe Content Viewer on device?

    Hello,
    I have just upgraded to the Creative Cloud. In my newly created folio, I see the icon for Local Folio. How can I get that folio to the cloud, so I can have it downloaded to my device in the Adobe Content Viewer?

    Hi Jo,
    When you create your folio you can preview it by:
    1) Opening the Folio Builder window and clicking Preview > Preview on Desktop at the bottom left
    2) Opening the Folio Builder window and clicking Preview > Preivew on Jo’s iPad at the bottom left (only works if you have Adobe Content Viewer installed and open on a plugged in iPad)
    To actually compile your app and install the development ipa file on your iPad:
    1) Select your Folio in the Folio Builder window
    2) From the top, right flag pull down select “Create App”
    3) This will launch the Digital Publishing Suite App Builder that takes you through the steps to create the ipa file

  • Adobe Content Viewer missing

    Hi When i try to preview my folio with the preview option located in the folio builder pane in Indesign Cs 5.5 it says it cant find the adobe content viewer. Can anyone help

    Hi Gatch,
    I am having the exact same issue as you are in InDesign CS5.5. My Adobe Content Viewer application is also missing and is not in Applications>Adobe. I am also getting the same error message as you are when trying to use Folio Preview. So I don't repost everything here, pls. view my current thread here. I reinstalled the Folio Producer tools to no avail, and then tried to install the Adobe Content Viewer
    by drilling down in the Folio Producer installer (AdobeDigitalPublishing-mul > payloads > AdobeContentViewer-mul > AdobeContentViewer.air) but was not able to because I am now getting THIS following message:
    "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
    I am on a Mac with OS 10.7.

  • Adobe Content Viewer, library downloading issue

    I have the free version of the folio building tools currently with acrobat.com as I test the capabilities of the publishing suite for our company. I updated the folio tools, can sign in, create a folio, and it appears OK in the shared workspace on acrobat.com. I sign into the Ipad and open up the Adobe Content Viewer app. I sign in and it gives me the message downloading library. Here is where the problem happens. After it is finished loading, nothing updates. I can't get the folio to load into the Ipad and neither can my workmate who I shared the file with. I made sure the app was completely up to date.
    Any suggestions on how to fix this problem?  Is this a common problem?
    ~ V 

    All,
    I just worked with another customer reporting the same circumstances, and it turned out that, as part of their migration from prerelease to their purchase of DPS, they had not provisioned the Adobe ID that they used to build their custom Viewer app. I need to know the name of your company, and the Adobe ID used to build your app, to determine if this is the cause of your failures.
    Alternatively, if you have not yet purchased DPS, then your failures are due to the shut down of the prerelease program.
    Matthew
    I just work for the company so I would not be able to get a hold of their Apple ID. We have the Creative Suite and I am working in InDesign CS5 with the updated folio tools extension.
    I wanted to confirm that because the prerealease program is shut down, those with the free acrobat.com account can not publish a folio to the Adobe Content Viewer?  Because a few weeks ago, we could. I can still see my folio in the shared workspace on acrobat.com
    ~V

  • Folio not appearing in Adobe Content Viewer on some iPads

    I have been working on developing an app for iPad in InDesign CS6 using Adobe DPS. For the most part, the process was working smoothly until recently. Once signed into Adobe Content Viewer on my third generation iPad, the folio shows up fine and downloads as expected. However, when others with older iPads download Content Viewer and sign in, they do not see the folio as an option. For example, a person with a second generation iPad, who has the latest iOS, was unable to see the folio in the viewer. I have stripped the app down to about 40megs, thinking size might have been an issue, but after multiple users have experience identical results, I don't think that is it. Has anyone had a similar issue, and is there anything I can do on my end to make the app compatible with a wider range of iPads?

    Is it a single-folio app or a multi-folio app? If you set up renditions for a multi-folio app, only the appropriate rendition is available for a device. See this article about renditions:
    http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c-2337961812e35738f56-8 000.html

  • Adobe Content Viewer (desktop preview) issues

    The Adobe Content Viewer (desktop preview) runs off the bottom of my screen (27") when viewing content from InDesign for the new iPad. Would like to be able to alter window size and be able to scroll down to view artwork at full size. Am I missing something simple?
    I've downloaded the latest updates for the folio producer tools as well as the folio panel update.

    The Adobe Content Viewer for the desktop currently doesn't preview new iPad (2048x1536) folios properly. This desktop preview issue should be fixed in the next release.

  • Adobe Content Viewer 2.3.0 Crashing alot

    Has anyone experienced the Adobe Content Viewer (v2.3.0) crashing on the iPad more than usual? The App seems to crash almost every time I update and download a new folio or existing folio.
    It would be good to hear from anyone else experiencing these problems.
    Shane

    Really nothing in that thread is helpful for this update crash issue.  It's got nothing to do with image sizes or whatever - at least from what I've seen in my testing to narrow down the problem.  I've tested a 1 page folio with nothing but a single word of text and it still crashes the app upon updating.  The problem purely involves new folios created after the recent updates.  When I update any of my older folios, they never crash.
    Would sure love an update *pun intended* from Bob B on this issue.

  • Mac: R26 Adobe Content Viewer Installation Silently Fails

    I'm installing DPS Desktop Tools 26.0.0 and Adobe Content Viewer is silently failing.  In the installation log:
    CustomHooks.dylib: installation succeeded
    CustomHooks.dylib: Call to LSRegisterURL Failed!
    CustomHooks.dylib: About to delay, to allow previous installation to finish.
    [       0] Thu May  2 12:28:31 2013  INFO
    CustomHooks.dylib: Delay complete.
    CustomHooks.dylib: In InstallAirApp()
    CustomHooks.dylib: Installer files are located:
    /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer/Install Adobe Content Viewer.app/Contents/MacOS/Install Adobe Content Viewer
    [       0] Thu May  2 12:28:35 2013  INFO
    CustomHooks.dylib: installation failed
    Custom action return code: 0
    :: END TIMER :: [Post payload :{A2C5268E-1455-4D84-AAB0-5AB4FE1CD907}] took 31895 milliseconds (31.895 seconds) DTR = 1399.59 KBPS (1.36679 MBPS)
    No operation.  We're done:
    [       0] Thu May  2 12:28:37 2013  INFO
    The more disturbing thing is that the installer claims the installation succeeded, even though the ACV installation failed.  I can install ACV by hand (by running "Install Adobe Content Viewer.app").  This is occurring inside a VMware Fusion VM with Mac OS X 10.8.2 (I'm using a VM because I have to build a distribution from the product of installing the AIR-based DPS Desktop Tools installer.  This has not been an issue with previous revisions of DPS Desktop Tools).
    - Patrick

    We do see this happen occasionally, but chasing down the root cause is difficult. The manual re-install is our suggested workaround at the moment.
    Neil

  • Adobe Content Viewer for Iphone?

    Sorry for a so basic question... but do anyone know if the "Adobe Content Viewer" for Iphone exists?
    I mean is it possible to watch the .folio files created for Ipad also on the Iphone?
    Thanks!

    There is no Content viewer for iphone/ipod touch as of yet.  It was dicussed in the Pre-release to expand the solution to Iphone/ipod touch along with desktop and webviewers.  I have no idea if it is still on the roadmap.. but last i heard it was.
    There are a few things to consider when trying to do this.. especially when your taking something you developed for a 10in screen and dimming it down for a 3.5-4 inch screen.  In the past people usually go the other way .. where they make their iphone application first.. and then expand its capabilities and UI space on the ipad.

  • Private app distribution: dev version / testflight / adobe content viewer / b2b distribution

    Hi Adobe Community!
    I am finalizing an app for my company that is supposed to be distributed only among our distributors. Apple rejected my Enterprise inquiry since our distributors are not our employees. I wanted to sum up my distribution options now and ask you for feedback. I do not plan to use App Store.
    1. B2B distribution through apple
    I can distribute custom b2b app through Apple, but it is available only in few european countries and this does not cover our needs since we cannot supply to all distributors. Also the process looks very complicated and I'd like to not use it.
    2. Adobe Content Viewer distribution
    If I tell my customers to download Adobe Content Viewer and sign in with my Adobe ID, the newest version of folios will be automatically downloaded to their devices?
    Also on Adobe website it is stated that my folios should be automatically uploaded to Adobe servers - but they are not. From what I read on the forums I understood that it is only available to Creative Cloud subscribers, is it right? If I subscribe will I be able to use this way for as many users I want?
    3. Developer version
    Finally I know that I can distribute dev version. I will have to register devices UDIDs but they will expire (after what time?) and how many UDIDs can I register (I read in different places that I can have 50 or 100 testers).
    4. TestFlight
    What I undestood so far is that facilitates developeloper version distribution, but wouldn't I be able to use this tool to go around UDIDs expiration?
    Thank a lot!

    With DPS enterprise and Apple enterprise account, you can built and deploy enterprised signed app internally within your organisation. Create the app, deploy and host it internally, so anyone who has access to the link can download the app. Not sure if Apple terms allows your distributors from outside your organisation to access and download the app hosted internally within your organisation, check that with Apple.
    If Apple terms does not allow, then you can use DPS restricted distribution method to deploy the app on the Appstore, but allow someone access to the content only if they are authenticated via the app, called direct entitlement or restricted distribution. Go here for details: Using restricted distribution with Digital Publishing Suite
    Signing in to ACV does not automatically download the latest folio. Your folios are always uploaded on Adobe servers, you cannot host it somewhre else. Anyone can create, upload folios and see the folio in the Adobe Content Viewer. But publishing the folio to be available in an app requires DPS subscription.
    You can register upto 100 UDID's on Apple dev portal. I don't think the UDID's expires so long as your Apple Dev account is active but the certificates expires exactly one year from the day it was generated.

  • Adobe Content Viewer not installed on V28

    Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).
    When I try to preview on Desktop via the Folio Builder panel, an error stating that the Adobe Content Viewer couldn't be found comes up.
    All the Adobe Support documents go through the process of finding the AdobeContentViewer.air file in the /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer folder, but I only have three files in that folder:
    Adobe AIR Installer.app
    Install Adobe Content Viewer.app
    Install DPS App Builder.app
    So I can't double-click it to reinstall it.
    My Air is up to date, my Updates are all up to date, and I can't find how to unistall InDesign (I am a Creative Cloud subsriber).
    I used my Time Machine backup to go and get it from a back up, but it wouldn't install when I double-clicked the old version (I was getting desperate!)
    However I can preview the same Folio on my connected iPad running the latest version of the Adobe Content Viewer app
    After a live chat, then over two hours on hold for some UK technical support on my land line, and just over an hour on my mobile, plus a Skype call to the US 800 number to be informed of over an hour's wait there, and to discover UK support is only during office hours, and after nearly two hours it has passed 5.30pm, I had to give up on Adobe's official technical support, and resort to more searching on Adobe forums, but have found nothing for CC or CS6 that I haven't already tried, except unistalling and reinstalling InDesign. But I can't find how do that via Creative Cloud. At one point I had to tell one of the nice indian "technical support" staff not to put me back in the same loop as I'd been in twice before as I was close to tears. He sympathised but told me it wasn't his area of expertise - surprise surprise... Not a good day.
    Pleeeese, is anyone else having this problem, or has anyone else solved this problem?
    Thanks in anticipation

    Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
    So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
    NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
    Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

  • Adobe Content Viewer Slow after Upgrade to ios 8

    Hi
    I am still in the development phase of my app. I have built it using InDesign.
    I have been updating and previewing the app in Adobe Content Viewer on my iPad 3. It was working fine. I upgraded my iPad to ios 8.1  three days back and since then there the app is very slow when i view it in ACV. The page transition is slow, the slideshow gallery grid does not respond even after multiple taps.
    Now my ipad is 3rd generation and I am realising i should not have upgraded it to ios 8. But it is very hard for me to tell now if the slowdown is because of -
    - ios 8 only
    - or because of incompatibility of ios 8 with older ipads (3rd generation)
    I tried downgrading my ios to 7.2 but apple does not alllow that anymore, so I am stuck with ios 8.
    Any inputs/feedback on this will be great.
    thanks in advance.
    -MP

    Thanks Peter, Bob , for your inputs.
    Bob - did you upgrade the ios to 8 on our ipad 3?
    Mine was working fine with all the preview apps on ACV till i upgraded to ios 8.
    Peter - Apple usually do not discount its products even on Black Friday. But I will see if I can squeeze in a new piece to continue with my project. I am also going to try downgrading ios on my ipad with some manual fix, I could not do it via itunes as apple is no more signing ios 7.
    Thanks for the inputs.
    -MP

  • How do you download the Adobe Contents Viewer to a Kindle Fire?

    Trying to view a folio created in InDesign 5.5 on a Kindle Fire. I downloaded Adobe Contents Viewer and it gives me this error: This issue is available for download, but requires a newer version of the ap Adobe Content. Please update your app from the Android Market. I tried downloading it from Android Market but it still gives me the same error.

    Moved discussion to Digital Publishing Suite forum.

Maybe you are looking for