Adobe creative claud doesn't sync, bad support.

Case #0184876994
This is my 5th call and there is a "40 minute wait.
Updated
Monday, November 11, 2013 7:02:01 PM PST
Opened
Thursday, November 7, 2013 11:21:29 AM PST
Status
Open - Pending Adobe Response
Product
Creative Cloud Indiv 1.0
Support contract
Adobe Support Program
Subject
not able to sync
Notes & responses
Notes from Customer
Monday, November 11, 2013 7:02:01 PM PST
I cannot believe how a 4 Billion dollar company can have such a bad technical support. it is also insulting that I would be offered
to pay for technical support when I'm paying for this service and the software doesn't work and the case has been open for several
days and not one has taken the time to pick up the phone and give me a CALL TO RESOLVE THE ISSUE.
I was right not to upgrade.
I was wrong to pay for this service. I probably should have never renewed the card after I received a letter stating that Adobe syst
ems had been bridge and my account information had been compromised.
I have to say as an IT consultant for over 11 years, that this is the worst company I have seen for technical support.
Notes from Customer
Monday, November 11, 2013 8:41:28 AM PST
Still unable to sync.
Notes from Customer
Thursday, November 7, 2013 2:38:31 PM PST
Problem persists after reinstalling Creative Cloud.

I hate to tell you, but I am yet one more user who cannot get Adobe Ideas files to sync to Creative Cloud.
I am using Adobe Ideas version 2.8.1 (52469) on an iPad3, using iOS 8.1. I have confirmed that I have a good wi-fi connections. I can access the web using all my other apps - Safari, Twitter, Feedly, etc.
When I try syncing files in Adobe Ideas, the Creative Cloud Files menu has "only sync when wi-fi is enabled" selected. Sync process shows "Awaiting connection." Storage level is 9% or 175MB of 2GB.
I downloaded the Creative Cloud app onto my Surface Pro tablet and checked to see if my Ideas files showed up there. I can see the files from Adobe Draw, Lines, Sketch, and other apps, but the Ideas files do not show up anywhere. I checked in both the mobile creations area and in the main files area.
I would like to migrate my Ideas files to Adobe Draw. Please let me know how I can get this done.
I appreciate your help!

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Adobe Creative Cloud will not Sync Any Files/Folders (MAC OSX)

I am posting this more as a guide for people having similar issues than I am a question, as it has already been resolved but I could not find this answer anywhere on the forums.
Here was my situation:
After a fresh install of a completely empty creative cloud account, Creative Cloud is unable to sync any files or folders.
In order to troubleshoot the issue, I created a single <folder> and 1 file (Instructions.txt) inside my Creative Cloud Folder that needed to sync. Remember, this was a brand new install on a brand new account.
I then attempted to sync.
Here is an excerpt from my CoreSync log, so that you can see the errors being generated:
20141105-115144.374: Job 'CreativeCloudFiles': Analyze Finished OK
20141105-115144.374: ===== 2014-11-05 11:51:44: Job 'CreativeCloudFiles': SYNC started by Job start on computer 'TSDMAC01' =====
20141105-115144.374: CreativeCloudFiles: /Users/<me>/Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile
20141105-115144.416: Start UL: /Instructions.txt (New)
20141105-115144.436: Starting a batch of 1
20141105-115144.436: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
20141105-115144.438: Start UL: /<folder> (Del)
20141105-115144.439: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.442: Copy New '/Users/<me>/Creative Cloud Files/Instructions.txt' -> 'acsl://scss.adobesc.com:80/files/Instructions.txt'
- ERROR: Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.442: Finish UL: /Instructions.txt (New): Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.458: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
20141105-115144.459: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/<folder>': SQL logic error or missing database
20141105-115144.459: Ending a batch of 1
20141105-115144.459: Finish UL: /<folder> (Del): No error
I called Adobe Customer Support, and after explaining the situation, was first instructed on how to save a file to my Creative Cloud folder. Just a note to Adobe, when a customer sends you a detailed log file and tells you they have already tried certain steps from the forums, don't start at using Adobe 101.
Customer service insisted that I try deleting options.tix again. I did so, following the instruction posted here: Re: I can't sync to my files In the CC desktop app
This did not work.
Support then requested that I navigate to /Users/<my username>/Library/Application\ Support/Adobe/ and rename the "CoreSync" folder to "Coresyncold".
Upon doing, killing "Adobe Creative Cloud" and "CoreSync" processes, and restarting the "Adobe Creative Cloud" Application, all syncing functionality worked correctly.
To summarize, this fixed the issue:
Rename "CoreSync" to "Coresyncold" (Functionally, the same as deleting it)
Kill "Adobe Creative Cloud" and "CoreSync" Processes
Restart "Adobe Creative Cloud"
Here is the process as terminal commands:
mv ~/Library/Application\ Support/Adobe/CoreSync ~/Library/Application\ Support/Adobe/CoreSyncOld
killall Creative\ Cloud
killall CoreSync
open -a Creative\ Cloud
Good Luck,
Michael

Hi, Thanks for the reply. Everything worked fine until I updated to CC14. after that, I receive conflicted file messages. So, I archived all my files that were in cloud. I opened each file on my Mac and re-saved them using SaveAs so I was sure the file was in the CC14 format. I uploaded each file to the cloud as they would not synch. Now when I work on a file I get double the files showing the original file (with the old upload date) and the conflicted file on my Mac. I have no idea now which file I am actually using is the original file or the conflicted file. Still today, nothing synchs - I get the "Some Files failed to Sync" message - click Learn More and the message tells me that the cloud is working perfectly... but it's not... my files aren't synching... I have worked on two files today and neither have synched. It's the weirdest thing...

Adobe Creative Suite Extension builder 2 not supported in Flash Builder 4.7 64 bit

Couldn't find anywhere to submit a bug report so hopefully this is a good place.
I was able to succesfully download and install the Adobe Creative Suite Extension builder 2 into Flash Builder 4.7 with not problems.
When I click File -> New -> Creative Suite Exention Project nothing happends. I recieve no error messages just the Project wizard panel that is expected to open doesn't open.
The extension works as expected when installed into the non-beta Flash Builder 4.6 32 bit verison.
I suspect there may be an incompatibility when switching to the 64 bit version of Flash Builder.

Hi everyone,
The problem is that Flash Builder 4.7 is not compatible with Extension Builder 2. Therefore we have provided Flash Builder 4.6 available for download, see links below.
We apologise for any inconvenience caused. Please don't hesitate to contact me if you run into further problems.
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Links:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5517(Windows)
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5516(Mac)

Adobe Creative Cloud: Unable to sync files. "Due to server errors".

I believe the subject of this question is self-explanatory.
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Already tried to "pause" and "resume" sync a few times. Already restarted the computer.
I'm running Mac OS X - Mavericks (10.9.2) in a Macbook Pro Retina in case that matters.
Thank you very much for your help,
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I don't use the Cloud for data, but these links may help
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

Adobe Creative Cloud Good Move or Bad??

Any insight on what you think of the Creative Cloud apps?

Other side of the coin
Hi Phatgi,
As has been mentioned by the majority of professional creatives (thus NOT Adobe sales people and staff) CC is indeed a good move for the financial future of the CEO, head management and shareholders of Adobe.
For the customer the switch to CC has the following negative results and/or effects for the customer:
1.Your software upgrades automatically, introducing new, potentially production show-stopping, bugs that may/will cause you to lose clients.
2. Updates are completely up to the discretion of Adobe, and since they already have your monthly upkeep, their motivation to provide timely and quality product updates has been lowered. For example, Photoshop CC introduced a serious workflow bug (hidden layers will be selected by the move tool) that is still unresolved. Flash CC removed essential animation features. Premiere CC introduced some show-stopping "features". And so on. Congrats! You became their new beta testers.
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4. Cloud-based services check your uploaded content for "bad" things, like unlicensed and unlawful use according to Adobe rules. This is done automatically, and we may block your access to this content, even though it is YOUR content. Then you will have to prove it is yours. You may lose the freedom to use content as you want. Your content is watched by Adobe at all times.
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http://vimeo.com/66594939#at=0
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Herbert (A creative professional of Adobe software since Photoshop V3, and who has quit using all Adobe software earlier this year, and now works with alternative software he actually owns and has control over.)

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Also, I don't have any back ups of my computer.
thanks

Mac migration (or Time Machine) does not always work with Cloud programs
Uninstall... run the Cleaner... Restart your computer... Reinstall
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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have you tried repairing your disk permissions using Disk Utility?
MtD

I really want to cancel my subscription to Adobe Creative Cloud.

I concluded my one-year subscription to Adobe Creative Cloud and I contacted customer support and they canceled my subscription and they tell me that there will be no charge for canceling because I concluded my full year. I have a transctiption of that chat. Now I received an email telling me that "Per your request, we have reactivated your subscription to Creative Cloud", Whats going on here?. I didn't reactivated my account!, I already canceled my annual subscription. (Adobe) Really I don't need another year of Creative Cloud. The chat option is disabled and when I call to the phone number provided by Adobe, it only tells me to inititate a chat with and Adobe representative, but that option is disabled!. Are there still people taking care of customers?
How can I really (really) cancel my subscription?
Thank you if a human reads and attends my concern.

The CC purchased in Dec 12, 2013 have been cancelled successfully, you shall not be billed further.
Regards
Rajshree

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Hy,
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How do i get it to install?

shutdown antivirus/antimalware and retry.
if that fails, start your computer in safe mode and retry.

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Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.
I can sign in fine with my username and password.
Rick

Hi daveforrestaid,
Please refer to the threads below where this issue has been addressed:
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2. Creative Cloud - Download error - stubborn error
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Sheena

Adobe Ideas doesn't sync to Creative Cloud (browser)?

The files I have in Adobe Ideas on my iPad doesn't sync to Creative Cloud on my browser.
I have activated the sync function on the ipad and it says that the files are synced and I have used 1% (12mb of 2gb).
I go to creative.adobe.com and under Files it says 'The Folder Is Empty' - what can I do?
Thank you

I hate to tell you, but I am yet one more user who cannot get Adobe Ideas files to sync to Creative Cloud.
I am using Adobe Ideas version 2.8.1 (52469) on an iPad3, using iOS 8.1. I have confirmed that I have a good wi-fi connections. I can access the web using all my other apps - Safari, Twitter, Feedly, etc.
When I try syncing files in Adobe Ideas, the Creative Cloud Files menu has "only sync when wi-fi is enabled" selected. Sync process shows "Awaiting connection." Storage level is 9% or 175MB of 2GB.
I downloaded the Creative Cloud app onto my Surface Pro tablet and checked to see if my Ideas files showed up there. I can see the files from Adobe Draw, Lines, Sketch, and other apps, but the Ideas files do not show up anywhere. I checked in both the mobile creations area and in the main files area.
I would like to migrate my Ideas files to Adobe Draw. Please let me know how I can get this done.
I appreciate your help!

Problems with syncing Adobe Ideas with Adobe Creative Cloud

Dear Sir/Madam,
Since yesterday (22.04.2014) I have problems with syncing Adobe Ideas (in my iPad) with Adobe Creative Cloud.
Could you please help me with this issue?
Thanks in advance

Hello,
I do not understand why there is no professional communication about the problem. I get the impression that Adobe doesn't know that many people use their App as advertised: As a quick professional sketching tool that syncs with Creative Cloud. Not to fix the problem means more people not trusting the cloud idea. I am actually a big fan of the CC, mostly because of regular updates. But the mobile apps seem to fall out of the normal update scheme. Are they not as important as the 'main software'?
When will the bug be fixed? Just to make clear: As there - up to now - is no other way to get the original idea files on the computer the adobe idea app is useless unless you fix the problem and/ or include the possibility to sync files via USB.
Meanwhile my Workaround:
You need Phoneview or another software that shows the files on your mobile device.
Open it - choose "Apps" - click on "Show all Apps" - click on "Adobe Ideas"
Than go to:
Library/Private Documents/documents/data/files/
there you find folders with cryptic names
Download one of the folders
Open the Folder
select all files in the folder and zip them
Change the extension from .zip to .idea
and voila
you can open it with Adobe Illustrator!
A long way, but for now the only solution to get the editable vector file on your computer.
Best regards
Jo Jacobs

How do I reinstall Adobe Creative Suite on my iMac that doesn't have a CD drive?

How do I reinstall Adobe Creative Suite on my iMac that doesn't have a CD drive?
I had to wipe my hard drive including my apps and I don't know how to reinstall my adobe software.
Please help

Download and Installation Help -
https://helpx.adobe.com/download-install.html
You will need your serial number. If you have the discs you should be all set. If not, then you should be able to find it thru your Adobe account online if you registered the software previously.
You might want to contact Adobe Support thru chat before you activate the new installation if you would like to free up the activation that might have been left in limbo.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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My english is bad.
wow
hi
Happy new year.
I installed Trapcode plugin but it doesn't exist in my aftereffect...I purchased Adobe Creative Cloud so... cloud system can't allow other plugin??

Did you use the standard Red Giant installer for the latest versions? Previous versions of the Trapcode suite may not be compatible but the latest ones are.

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Hey, there is somebody (Adobe) there please?
This is serious Adobe, today a I received an email where say me: We have received the monthly payment for your Creative Cloud for teams membership.
I look on my account info, and my subscription is showed Expired, and my creative cloud team membership no appear, but my credit card was charged with my second month of a year creative cloud TEAM memebership. I don't understand what happen with that, and I can't work since two days ago.
What I supposed to do with this issue? please, Urgent!!!
Again, thanks in advance for your support.

Adobe creative claud doesn't sync, bad support.

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