Adobe help がアップデートできません

CS5 を新規PCであるwin8にインストールしました。アップデートのダウンロード中にエラーが発生しました。エラー番号：16822
アップデート前のバージョン：Adobe Community Help インストールされたバージョン：3.0.0.400　アップデートバージョン：　3.5.0
WEBからAdobe Help Managerのインストールからも試しましたが、「インストールされているアプリケーションの証明書と一致しないか、アプリケーションアップグレードをサポートしないか、無効であるかのいずれかです。アプリケーションの作成者にお問い合わせください。
というメッセージが出て、どうしようもありません。
当方、ソフトの操作以外、あまり詳しくありません。どうぞよろしくお願いいたします。

Illustrator　のメニュー　Illustratorヘルプ　を立ち上げると、「利用可能なアップデート」と上記に書いたバージョンのメッセージが出てくるので、「今すぐダウンロード」を選択するのですが、「ダウンロードに失敗しました～
アップデートのダウンロード中にエラーが発生しましたエラー番号 16822」　というメッセージが帰ってきます。
その後、
Adobe Help Managerのインストール
こちらからもインストールしましたが、上記に書きました「証明書が一致しないか、、、」などのメッセージが出て、インストールできませんでした。

Similar Messages

Help: Photoshop CS4, Opens Adobe Help Website Automatically. Stuck in a loop.

Hello there!
I am having an issue with Adobe Photoshop CS4 (part of Creative Suite Web edition). Any action, including switching to the Photoshop windows automatically swaps out to Firefox and opens the Adobe help website.
My current action was converting a pentool path to a selection when the problem began.
I'm using Windows 7 on a PC. Any help on how to resolve this would be greatly appreciated!
Thank you.

Hi there and thank you for responding. :-)
I chose poor wording. I wasn't using a predefined action when the problem started. I used the pen tool to create a path and then right clicked to open the drop down, selected make selection and the error occured when the make selection dialogue box opened.
The Adobe help site then opened in Firefox. Returning to Photoshop, even just by alt-tab swapping back resulted in the help site opening again.
Ultimaty, I didn't find a solution, and used the task manager to force Photoshop to quit/crash.
I've had the error pop up once or twice before, but it is infrequent. I'd just like to try to find a preventitive method or solution, as so far, any time it's started, the only thing I can do is force Photoshop to quit completely.
I'm very sorry that I can't provide screenshots, but I hope that the explaination and additional system informaion might help.
Additional Info:
I don't know if this will be of any help, but my hardware setup is as follows
Wacom Intuos 4 Tablet and Grip Pen Stylus. (The standard pen which is included with the tablet.)
Processor: Dual Intel Core i7 CPR 920 @ 2.67 GHZ
RAM: 12.0 GB
Operating System: Windows 7 Home Premium Edition, 64 Bit
Graphics Card: Dual Nvidia Gforce 9800
And I am using Adobe Photoshop CS4, the version which ships with Adobe Creative Suite 4 Web Premium Edition.

Links Pallet Missing. Adobe Help Line baffled.

A day killed on the Adobe Help Line and no hope in sight. The Links Pallet is AWOL and Adobe tech support can't find it.
Originally the problem was an error when trying to export a 275 page book to idml format as something was going wrong with the minor panic of losing months worth of work. It kept crashing InDesign CS5 on Win-7 64 Pro.
In three very long calls over the period of the day, creating new ID's, wiping out all sorts of stuff, including a reinstall of just ID, the Adobe help line finally had us permanently deregister the Suite, remove the whole suite, clean everything with a piece of code they recommended, and reinstall. It was a clean install. Adobe Creative Suite 5 Master Collection on two DVDs, selected to install every option that had a check box - take a lunch break while it does its thing. Then updated to the latest code for InDesign (7.0.4) and Photoshop (all three check boxes) since those are the only two we generally use. We went through all the drills such as trashing to preferences, and so on. All the ID extensions are checked as well. When all was said and done, the file still crashed the system, suggesting the problem was a corrupt file. Time to go to plan B...
We managed to find an older version idml copy that could be updated using draft printouts, and patched our way back to sanity only to discover that none of the images were linked, and when we went to fix this using the link pallet, it was not there. No link panel, not on the /window drop down, not anywhere. We finally relinked the images by using the Package "Repair All". However, one image was RGB, and when we right clicked to edit in orginal (Photoshop), there was no such option anymore. The tech support guy at Adobe was baffled (politely).
Somehow an awful lot of features related to images have vanished in this futile attempt to fix another problem. We are now worse off than we were this morning.
We figure there is some sort of switch somewhere, that Adobe tech should know, but their help line seems to be staffed by people whose solution is to delete everything and start over. When that failed to work, they said they will call back, but by the time we rang them back they were closed.
Has anyone either had this happen, or know what might be causing it? Links is an important feature, and without it, we might as well go back to CS-4...
Hmmm, good thought, let's try it. Just tried it before hitting Post Message, saving the file as IDML, but before it would open, the old ID-CS4 crashed with an error "Failed to open plugin resources: PARAGRAPH COMPOSER.RPLN" argh! (Don't let this one distract the question... all we want to know is how to find the Links Pallet on ID-CS5 v 7.0.4)

lewenz wrote:
We are writing this saga in hopes someone in management at Adobe may actually read it and make some changes to their company. While they may think they save money farming their support out to a call centre in India, they have chosen the wrong centre, or their quality control is bad. While their hourly costs may be lower than running support out of their home office, we suggest Adobe is paying more because the call centre takes so much time, and creates so many new problems. In fact, we do wonder if the reason the call centre people are so polite and constantly repeating and apologising is not cultural, but so they can keep the meter running longer. Memo to Adobe: You are being ripped off. Even if you don't care about your customers, your too-smart cost-cutters are losing you money. Better to provide high-quality tech support that knows what is wrong and finds the solution in minutes than wasting hours and days as happens now.
It turns out that the support rep at Adobe gave us bad information and was about to propose more bad answers had we not become stroppy and demanded to speak to someone more competent. The support technician's next step was for us to:
Load ID CS5 on another windows PC
If the software worked on that PC either call Microsoft (yeah right) or
Delete and reinstall Windows 7 Pro
They did not volunteer any more than step 1, but having lost patience with their erroneous advice in the prior round, we pressed for what they would recommend next, since in fact the CS5 products had been working fine on the main desktop until they started telling us to start deleting and reinstalling things. On a complex multi-application computer, deleting and reinstalling Windows is not a simple matter, it usually results in downtime of three days and invariably important programs are reset, losing customisation that has been done over time. Our team concluded that rather than do this, if there was no other solution, we would trash CS5 and either go back to CS4 or purchase an Apple desktop solely to handle InDesign. Therefore, instead of continuing down this line of blind nonsense, we demanded to speak to someone who spoke better English, had a better phone connection and knew more than to tell us to keep damaging our systems.
Finally, we got a call back from a more informed 1st tier support rep who goes by the nickname Sonny. For some reason the connection was far better, and we could understand every word of his much better English. It turns out that the Adobe support rep had walked us through the delete and recovery procedure and omitted a key step. This was only learned by pressing Sonny hard, until he realised the missing step. The prior rep walked us through the following support process and only told us to call back after we had begun step 5.
Deactivate the CS5 Master Collection,
Download and Unzip Creative Suite Cleaner Tool
Create a new User ID with Administrator Level authority and sign on to it
Close all programs and run the Cleaner Tool
Reinstall CS5
Download the updates (which is a problem when one is on a 10gb cap broadband plan)
Of course, this did not fix the problem we had called about (manuscript kept crashing ID), but additionally the Links Pallet was completely missing as was the Edit Original right click function which made managing images in a manuscript impossible.
When we reviewed this with Sonny, he finally identified the missing step. Before Step 4, running the Cleaner Tool, run the Microsoft Control Panel Uninstall Program to remove all the programs. Then run the cleaner tool to find files that Microsoft missed. Finally, after Step 4, add an additional step of manually looking at the files using File Manager to make sure all files were cleaned out and gone. When all this is done, go to Step 5 reboot and reinstall.
Well the reboot took about 15 minutes as all sorts of orphan files came up, but when all was reinstalled, the InDesign functioned as it was supposed to function. The links pallet and edit orginal image was back where they belonged.
The only thing we discovered is that when we went to email, eleven years worth of emails had vanished. We are now in correspondence with the email support team (thankfully, we use a commercial product, not a free one) to see if these can be recovered. It appears the Cleaner cleaned out more than Adobe. Oops, sorry about that. Argh!
So what have we learned?
The original problem appears to have been a corrupted file. Since this was a 275 page manuscript, it was not something that could easily be given up. We called Adobe hoping to figure out why the application program was crashing. This was never answered. It would crash when we ran spell check and it would crash when we tried to export it to an IDML file. This is a deficiency in the Adobe product that it allows this. Adobe never addressed this, or identified this.
It was only when we started doing our own trouble shooting while waiting for Adobe to call back after they trashed the delete and restore application, that we realised we were being supported by ignorant technicians who appear to have little understanding of their products, very poor communications technology (it's hard to understand them due to a low quality line and in some cases a strong Indian accent), and whose "solutions" were to remove and reinstall their products. In this solution approach, the support technicians don't always get the steps right, with the outcome that the "solution" does not work.
At this point, we realised we were in worse shape than when we made the original call. So we searched our files to find the most recent IDML backup that did work, imported it and then took pdf printouts to re-enter all the changes to the manuscript since that backup was made. We hope we located all the differences between the two drafts. This of course is a manual process and what we sought to avoid by calling Adobe in the first place, but we realised that the Adobe support was going to take more time than clerical re-work. Thus we ended up with a repaired manuscript - no thanks to Adobe, and a newly defective application program where their next "solution: was to trash the operating system.
At no time did the technician ask the key questions to review what they might have done or not done that could have caused the problem. In other words, Adobe does not run a technical support line, but a trash and rebuild line. They waste hours of their own call centre time, not to mention the client time, creating further problems, call centre hours that we presume Adobe must pay for.
That we must listen very carefully to what the technician says back, since over 50% of the time, they do not understand. When the record is read back, it is wrong (they wrote down that ID crashed on opening... never true).
That it is not impolite to ask them to stop wasting time with very long apologies as the opening of every sentence.
That it is essential that you have the customer identity information in the right order, so they do not spend 10 minutes verifying who you are.
That it is not impolite to tell them to stop filling the air with nonsense and either answer the questions or get someone who can.
That it is not inappropriate to threaten to document the call and file a formal complaint with Adobe.
So for anyone who uses Adobe Help:
Demand someone who can speak clear English on a clear phone connection. Write down their name and location so they can be tracked.
Write down every step they propose and ask what is the next step if it fails to achieve the desired outcome.
Demand that each step be written down in their documentation as well.
Demand to know every custom file such as preferences and language dictionaries and their location. Make copies outside of Adobe so the cleaner file does not delete them. A folder on the desktop is the safest.
When it becomes clear the technician does not have a clue what they are doing, demand to speak to their boss.
Document every step here on this forum, so when they ask how they did, refer them to the public record.
Thanks to Peter Spier and Jongware for their attempts at solutions. Turned out it was a corrupt file that would have been a disaster had we not made backups and a defective Adobe technical support system that threated to trash our whole operation.
Bravo for persisting, insisting, asserting, relying on your own intelligence as you realized you were being not only ill-served, but wrongly-served and unforgivably-destructively-served. Sorry to hear how your own civility kept you from acting protectively sooner.
I agree about escalating cases to the highest-level support manager ASAP as you discover incompetent support. I've written about this in a few posts that you can find with this Google search link: InDesign knowhow pro escalate support. I usually offer "I don't mean to be rude, but if you're not expert with this issue..." or I substitute "...aren't able to read the case notes and have expertise," and similar phrases, THEN I PRESS FOR ESCALATION, EVEN IF I NEED TO BE RUDE TO GET IT.
However, with the increasing complexity of the stuff we use, and, as in your example, it takes a few days to rebuild a system, don't be lulled by the concurrent increased confidence you get from smarter hardware and software. I suggest cloning working systems for backups in disasters like you're reporting. Don't overwrite stored clone backups with unproven current systems that may have unbeknownst to you just gone bad. Consider virtual software like VMware Fusion or Parallels, even if you're committed to Windows; you can install one or more virtual Windows systems on a real Windows system, make snapshots and revert to them if needed. I think these are more robust than Windows Restore Points, because snapshots track everything done on the virtual drive, whereas restore points only undo the Registry, IIRC, so corrupted user files remain corrupt, lost files remain lost.
IOW, practice safe computing.
I heard of a business professional who sued his doctor for time lost when he was kept waiting for an extremely long period with no explanation, offer to reschedule, etc. (IOW, he got "airline treatment.") Whether he collected isn't the point so much as the recognition of the concept, and the corresponding smart pro-customer-service steps taken across many industries and companies. Whether defensive or pro-active, better customer service is better for everyone in chain of relationships.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

CS5.5 won't open Adobe Help, only browser

Hi all,
I am having some problems with the Adobe Community Help application.
I am running CS5.5 under Windows 7 64-bit on a Samsung NP700G7C laptop.
I noticed today that clicking links in the Adobe Help application did nothing at all, unless they were right-clicked and opened in a new tab of the application.
As this behaviour was frustrating, I followed the steps on this page:
http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-update.html
Upon first run, the reinstalled Adobe Help application offered to download local content, which I allowed.
Several odd things then happened:
Even after downloading the available content, and without any CS5.5 applications open, Adobe Help wouldn't close - it minimised to the system tray. This wasn't how it used to behave.
Clicking help from any CS5.5 application opens its help page in my web browser, not Adobe Help.
There is no option in Adobe Help to use it rather than the browser (contrary to what's described in the final issue on this page: http://helpx.adobe.com/creative-suite/kb/known-issues-community-help.html)
So now that Adobe Help is reinstalled and updated, how do I get the CS5.5 applications to "see" and use it again?
Thanks for any advice!

Help Manager does indeed stay in the tray, looking for updates. But since updates don't happen all that frequently in reality, feel free to quit or kill the app via task manager. Acrobat X should open local help —it's possible that you many not have the PDF in their shared docs folder.
Also, Creative Suite updates don't include Adobe Help Manager or the Community Help Client app — so you may need to do one more thing to thoroughly uninstall the app:
1. Uninstall Adobe Help via "Add Or Remove Programs" utility (Windows)
2. Delete the following directory: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 (Windows)

PS CS6 keeps opening Adobe Help in browser & crashes

Photoshop CS6 keeps opening Adobe Help in browser - crashes and takes OS with it.
Bug frequently reappears in Layer Options and in Color Picker.
I keep getting this bug (and many others) for years. I did report it about a year ago. It's incredibly irresponsible from Adobe not the correct this. I had a crash just 10 mins ago, it wiped out 2 hours of work.
I'm a CC subscriber and I have the issue on two different PCs (home and office) with Windows7.
If you have this issue, please reply to this topic. Adobe must see the masses reporting this issue here too.

I have the same problem when using layer styles, Adobe said they fixed it here: http://forums.adobe.com/message/5697913
But I am using the latest CC and it's still happening to me.
Update: I did manage to save my work by going to the photoshop window and very quickly hitting escape to close the dialog box for layer styles. After that I was able to save my work without any more help pages opening.

Problem with Adobe Help in Creative Cloud

I'm using Mac OSX 10.9 but this problem has been here before that.
My Adobe Help application says "No Adobe Products are currently installed." which is completely wrong. If I look at the "Local Content tab there is nothing displayed. I did have the "Display Local Help Content only" set to "yes, because it annoyed me to be taken to SLOW website whenever I clicked help. But now I have no other options and it seems to have mucked uo the help system altogether. I have changed it to "No" now so that it will display online content, but the real problem is that it does not recognise ANY of the installed CC applications.
Any clues as to what the problem is or how I can make Adobe Help recognise my installed applications? Adobe Help has SUCKED BADLY for local help content for a long now.

i too have issues with the help the tech sopport for Adobe. When i last tried to call i was told it would be a hour wait. Using the online chat was useless as well. Then to top things off my code for the ID theft monitering servies is not valid. Now i have to call and deal with that, there is another half a day wasted. I think its time to hack the software, YES adobe i have the .DLL files needed to have creative cloud or windows 7. Unless i get better help im going to cancle my subscription and just intall the hacks so the software still works. who needs support they are useless anyway.

Where is Adobe help?????

Very unhappy with adobe help.   All i want is to reset my adobe ID as the original email address (becomes my ID) was wrong (the 'dot' was missing between my first and last name).   So photoshop allways starts with the pop-up box saying it will sign me in with my adobe ID (my email address -which is 'wrong' as the 'dot' is missing).   So it will not connect.
I was able to go to adobe web site directly and enter a 'secondary' email -which is my correct email (with the 'dot' between my name). But this does not alter the photoshot 'pop-up box' saying it wants to sign-in with the original ID -that is with my email as reading 'wrong' (the dot missing). It wont say it wants to sign me in with the secondary (correct) email address.
A long string of 'chat' with adobe on line help, and being transferred between three people, has now cost me nearly 3 hours at work.....and I have many other things to do, images to edit, and I have missed a meeting about chemicals we have on site....   This is rediculous!! the Chat person cut me off by ending the conversation because I had to go and clear our printer, and tend to a person who came into the office wanting his training history from his personnel files.... I was quick, not even 2 minutes, and taking into account I am at work and have other things to do besides type in the chat box for extended periods.... Why cant I just call - like we used to do... get some to explain things to, and to and fro things in an instant, - I tried to get to chat again, but ended up on this forum... yet I am supposed to be off working... This is very poor method of dealing with an issue that all I want to do is open photoshop and use it to do 'some' of my work!!
What is the next step now adobe help???? Can you please fix my issue so I can edit the images that people I work with are waiting for???

Hi MarZeibig,
Please do provide a screenshot of the page if the below steps don't work.
Please sign out from Help > Sign out which you might've already done. Launch application; accept EULA and if you see your old (incorrect) adobe id, you would also see a link "Not your adobe id". Click on this link and create another (correct) adobe id of your choice and provide SN to license.
The above steps should do the job.
thanks.
~ Shefali

Adobe, Help! Brand New Install of DW CC Keeps Crashing?!?!?!

I'm a brand new corporate CC user. I got my company to approve my team getting the CC version of the software. And I'm experiencing the same Dreamweaver has stopped working error message it looks like so many are experiencing
... and I haven't even USED the software yet!
I get the stopped working message as soon as I open the software, sometimes it makes it til after I close the tour but majority of the time it happens as soon as the generic workspace is seen.
So I can't even get to the using the software part.
I've tried uninstalling, reinstalling (w reboots), deleting the dreamweaver cache, opening it as the first thing I do upon booting up, renaming the folders in the roaming folder, running as admin
. None of this has worked.
No one else on my team is having this issue. All of our systems are ghosted with the same set up. All of the other CC apps I installed are working fine so far (fingers crossed).
Here's the details for the crash:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Dreamweaver.exe
Application Version: 15.0.0.6947
Application Timestamp: 5423eb8a
Fault Module Name: dvaui.dll
Fault Module Version: 7.0.0.0
Fault Module Timestamp: 5423dd02
Exception Code: c0000005
Exception Offset: 0000000000199a74
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: d24e
Additional Information 2: d24ef38d2fdb1b5768d0c069358acd26
Additional Information 3: c6ca
Additional Information 4: c6cab4ac03aeed4f819fbb41b4dda3b2
Adobe, help!

Hi Jennifer,
Can you check the following for us?
- Close any backup software that you are using.
- Is your local site folder on your computer or on a network location or a sharing site such as Dropbox? Ensure that you have your files on your local machine.
- Also check the solution under Windows OS in this document Troubleshoot crashes in Dreamweaver CC
If you still need help, let us know. Send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button.
Thanks,
Preran

How can i deinstall the rotten ADOBE HELP for Flash CS5 an install a new one (Mac OS X 10.6.8 )

My Flah Help can't download newer Versions and Ressources. So i can't use it. And i have to. And i paied for it.
So: How can i deinstall the rotten ADOBE HELP for Flash CS5 an install a new one (Mac OS X 10.6.8 )?

Do you receive an error message when trying to use the help files? What have you tried so far to resolve your difficulties?

Spry gallery - can someone at adobe help ??

Hi
I've asked this question 3 times in one form or another but
no one is able to give me a answer. Can someone at adobe help ??
I'm attempting to create a gallery, just like the example on
this site...
http://labs.adobe.com/technologies/spry/demos/gallery/
but their appears to be no complete tutorial on this. And I can't
figure out how to do the transitions beween thumbnails
(fade/resize). Could someone post the files for this example ?
The closest tutorial I've found is
http://www.adobe.com/devnet/dreamweaver/articles/spry_photo_album.html
. This works fine but it does not have a transition between one
thumnail and the next.

Good day Joseph,
My records show that a return for your ExportPDF subscription was initiated on November 20th.
Please let us know if we can be of further assistance.
David

Why does the Adobe Help Manager not close?

I'm not sure what the "Adobe Help Manager" (silly name) is. I notice it as an open application in my toolbar (Windows 7) but you cannot close it. It just stays there. Only goes away when I've restarted my system. Any ideas or comments?
Generally speaking, I'd like to comment that many of the current Adobe programs (including CC) are not nearly as intuitive as they should be. One wastes quite a bit of time trying to figure out how to accomplish rather obvious functions. Usually will have to go online to find an answer. Should be more obvious and clear. The interface of CC (for uploading work files) seems a "clean" design. Yes, clean... and unintuitive.

It's been weeks since I've used the file upload 'cloud' function of Creative Cloud, but I do recall I had to seek out numerous youtube videos, as well as some from Adobe's site, to try and figure out how it worked. Dragging and dropping seemed like a very obvious function, but you have to select: Actions: Download, etc. etc. It's a clunky, dispiriting interface.
So... I just started using google drive instead. I can quickly drag and drop. I work on a PC and a Mac and don't have a shared drive between them (due the usual platform issues) so I like uploading to a cloud server and transferring between the two machines that way. Very nice to compare how the two different systems are displaying an html doc or a photoshop file.
While the wind is at my back, I really like CC as to the software options, but it is a very daunting experience to consider learning new programs. It's taken me fifteen years of work to be as proficient as I am with PS (as a photographer and designer). I still find Dreamweaver very difficult and obscure in so many ways. I'm sure that's why you created Muse... but I will not take the time required to learn and new program. It's just a face. Remember in the Matrix when you would learn a huge amount of technical knowledge just by plugging into something? That's what we need (ha ha).
Now that Adobe is doing away with the distributive disc system for software programs, perhaps the next great leap is the discontinuation entirely of massive software progams themselves. Have no idea how this would happen, but I think patience is coming to an end for learning huge new software programs. Seems like such a relic of the past now.
Wish Adobe would bring designers more into how their programs work. They all seem to be designed by software engineers, and thus the truly disheartening style of the menues, opening into dozens of submenues, basements, dark vaults, etc. etc. The Adobe interfaces are all uniform now, but it's an old look that goes back almost ten years. Hope the creatives can soon lead to a new approach.

Erreur N° 16822 lors du téléchargement de mise à jour Adobe Help

Bonjour,
lorsque je sollicite le menu d'aide à partir de Adobe première Pro CS5 ou Photoshop CS5, le logiciel me propose de télécharger une mise à jour de Adobe Help, une fois lancé, le message "erreur n° 16822" apparait et le téléchargement échoue.
J'utilise un Mac Lion
Comment régler ce problème.
Merci de votre aide.

Bonsoir.
J'ai vu passer votre message de l'autre côté sur les forums US. Une petite recherche sur le numéro d'erreur semple partir vers des problèmes de firewall, ou peut-être de réinstallation de l'application d'aide que vous pourriez télécharger ici : http://www.adobe.com/support/chc/

Adobe Help not loading

When I go to the Photoshop help menu, I get a message that the Help center is not loading.
Checking my applications menu, I see that the Adobe Help Viewer has a question mark by it.
A message said I may have to reinstall the Help Center.
Do I have to?
And if so, exactly how? (do I have to reinstall the whole suite and all updates? Or is there a way to reinstall just the Help center?).
Thanks,
Mark

This has become a big mess. I wasted a whole day with Adobe and Apple tech support.
It is a known problem at Ap[ple, at least.
There is a bug in the updating of Illustrator and version Cue that cannot be fixed at the moment. Either Adobe or Apple will have to address it.
More elsewhere on this topic.
Mark

Error 16822 when downloading Adobe Help.

I use Adobe Premiere Elements 9.0.1 in Windows 7 and get error 16822 when trying to update Adobe Help. Any clue?

try uninstalling and reinstalling your application.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Adobe Help Menu stopped working - Adobe Air installation of app is damaged

Hi,
I've had the CS5 Master Collection installed for a few days and suddenly when trying to use the "Help" Menu in InDesign, it prompted an "Adobe Air" update, and somehow in that process, all my Adobe Help Menus and "Support Center" menus won't work. Now I get an error message that says: Adobe Air: This installation of this application is damaged. Try reinstalling or contacting the publisher for assistance.
Not sure how to fix this. I uninstalled Adobe Air and then reinstalled, but it did nothing. I suspect it's the help/support application that is damaged. How can I fix this? The help menu is very...helpful.
Thanks!
Kent B

I little more searching and I found the answer. Check it out here:
http://forums.adobe.com/message/2879260#2879260

Adobe Help: Creative Suite 5 always out-of-date?

Every time I open Adobe Help from any application, I get a message to update the content. This can be several times a day. I agree. I does and expands it. But in the local content listing, "Creative Suite 5" will list as "May 02, 2010" version, "out-of-date". I delete it (both on the Adobe Help app and on the finder), update it, to no avail. Next time I open the Adobe Help app it will prompt me to update the out-of-date local content. For a few days this was combined with a Flash CS5 help homepage error message, that has now disappeared and only the out-of-date local content issue remains... any ideas?

No, it's not that. When I go to the list under "Preferences/Local Content" all other files are "Current". And I can see that it is the only files that updates (it gets a blue update progress bar). Upon completion, it expands and again, posts as "May 02, 2010 out-of-date". Nothing else updates. If I close and reopen Adobe Help, this file will again be updated, repeating the same cycle...

Adobe help が アップデートできません

Similar Messages

Maybe you are looking for

Adobe help がアップデートできません