Adobe ID Problems and Support from Adobe?

Hello
I need to reset my Adobe ID. How can i do that? I have to many activation. How i only have one Computer and had to do a clean install this week for the first time. I tried for houres to figure out on this homepage.
I'm very disappointed about the Adobe ID handling and ebooks DRM. The only thing I want is to read my books. I'm from Switzerland and on the homepage nothing about support.
So can somebody help me.
Regards from a very angry ebook Adobe ID holder.
Guido

So now I figure out and open a Case
Case #0181269926
If some supporter is reading this please hury up. I need my books for Monday evening.
Regards
Guido

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I have a MacBook that had Mcafee on it and went to great lengths to get it off. Unfortunately after running all the remove scripts and support from mcafee, in my console it still shows com.apple.launchd{1} with message (com.mcafee.virusscan.VshieldEPoint

I have a MacBook that had Mcafee on it and went to great lengths to get it off. Unfortunately after running all the remove scripts and support from mcafee, in my console it still shows com.apple.launchd{1} with message (com.mcafee.virusscan.VshieldEPointInterface[7881]) Exeted with exit code:1 Then the next line says will start in 10 seconds and it repeats endlessly.

Hi there,
You're running an old version of Safari. Before troubleshooting, try updating it to the latest version: 6.0. You can do this by clicking the Apple logo in the top left, then clicking Software update.
You can also update to the latest version of OS X, 10.8 Mountain Lion, from the Mac App Store for $19.99, which will automatically install Safari 6 as well, but this isn't essential, only reccomended.
Thanks, let me know if the update helps,
Nathan

IPhone 4S shutting down after iOS7 and support from Apple Chat

So, my iPhone is shutting down suddenly with battery at about 40% and saying that it ran out of juice, asking me to plug in the charger. When I do it, it shows 40% again. It looks like other people have similar issues with not only the 4S, but iPhone 5 as well.
I tried to contact the char support and well, read by your self below. Not only nothing was solved, but the support just hanged up the chat on me, and didn't answer my last question. That's really not what I expected from Apple. Well, that's it, no more iPhone in my household.
Case ID is 537464016 in case anyone from Apple wants to check it out. I'm selling this iPhone and never coming back.
Now Chatting with Calvin
Thanks for contacting AppleCare chat support. My name is Janan. Please give me a moment to look over your information.
Please note: In the event that we get disconnected it's likely due to a system or connection issue. It is never our intent to disconnect from you. If you do get disconnected, please chat us back or go to [Contacting Applehttp://support.apple.com/kb/HE57http://support.apple.com/kb/HE57] for phone support numbers and refer to the case number on the email that you've already received.
Hi Janan
Hi Luccas, how are you doing today?
Good thanks. I have an issue with my iPhone 4S
Luccas, from what I see in the pre-chat notes you provided, it looks like you are having an issue with Battery life. Is this correct?
Since I updated it with iOS7, the phone is shutting down suddenly when the battery is below 40%
I wait then about 10 min, or I do plug in the charge, and the battery shows 40% again
I tried to restore the phone using iTUnes
twice
but the issue is still happenning
Did you set up your phone as new after restoring?
yes
How long until the unexpected shut downs started up again then?
straight away
I found your diagnostics… Give me a moment to have a look?
ok
Ok, there may be an issue with your battery, but we’ll need to have you do some troubleshooting before we can verify that it needs replacing. How does this sound to you?
sounds good
One moment while I tic the boxes of the things you’ve already done please
ok
Do you show any appellations in your App store that needs updating?
no
Do you lock your iPhone when not in use to shut the screen off?
yes
How bright have you set your display?
it's on automatic
Do you use Wifi mostly?
at home and at work yes, so it's on wifi most of time
Do you have a lot of applications pushing notifications to you?
no, the phone doesn't have a lot of apps, especially after I restored it
Understood
Do you use your phone for emails?
yes
On your phone, would you go to Settings > Mail, contacts, Calendars > Fetch New Data for e please?
yes
it's set to push
but I don't use the mail app from Apple
I use the Gmail application
Ah… Ok
So there’s no email used there.
Back up to the Settings page please?
ok
Go to General > Background App Refresh now
yes, I disabled most of the apps her
I just have the Gmail app and the Google Maps
as these are the ones I use most
LOL… You are the perfect user!
What about Location Services?
it;s on, but again, just for google maps
Ok
and the find my phone service
Exactly
Let’s go back into General then Usage please?
Sorry, Nevermind, I can view that from your diagnostics...
ok
Do you use Instagram?
yes
That’s caused some memory issues of late...
Your battery is starting to show wear though
I didn't have any issues before updating to iOS7
the battery was working perfectly fine
never have any shutdown
Your battery is also 2 years old
One of the updates addressed battery issues and since you’ve restored your iPhone, it appears that it is on its way out.
the battery was 2 years old last month as well, when I had iOS6 and was working fine
I have done all updateds
I certainly apologize about the inconvenience this issue is causing.
But since you’re using your phone correctly, your restore hasn’t had any affect, this is the only conclusion I can reach
so, what's the solution?
can I come back to iOS6?
I’m afraid there’s no way to go back to iOS 6
so, I can't come back to the OS my phone was working properly, and I have to stick with a OS where my phones shutdown in the middle of the day with half battery full
Again, it isn’t the fault of the operating system software.
so, can you explain me why not?
if with iOS6 the battery didn't have a problem
and suddenly, when I update, I have an issue?
You have restored your phone and set up as new. If that fixed the battery life, then it was a software issue. If not, it was a hardware issues
look, if I come back to iOS6, the batttery issue is gone
so, it's a software issue
One moment while I get a senior advisor for you please?
ok
There’s just a few minutes wait time.
no problem
Just checking back… Our chat volume has gone up since Phone Support closed. This isn’t a normal wait but I’m still waiting with you.
that's fine
Still waiting with you
ok
Luccas, your problem requires extra knowledge and skill so I've got Calvin, one of my senior advisors taking over from here to make sure your problem gets the attention it deserves if that's okay with you. It was my pleasure to assist you today and I will leave you in Calvin's capable hands.
Thanks Janan
Hi Calvin
You’re welcome… One moment and I’ll transfer you
You are now being connected to another Advisor. Please standby.
Thanks for contacting iOS. My name is Calvin. Please give me a moment to look over your information.
Now Chatting with Calvin
ok
Hello Luccas, I see that your device is shutting down when the battery gets to about 40%, is that correct?
correct
I am really sorry to hear that, I can see that being frustrating.
it shows that image saying to plug in the charges as the battery is dead
I looked over the diagnostic it shows pass but its in yellow.
yes, especially if you consider that was working just fine one month ago before I updated to iOS7
I understand, it may cause people to think its the software but really what happens is during a restore or update sometimes it just brings the existing issues to the surface.
As even though your battery pass, its in yellow signifying its ready to failed but it appears its already failing.
Normal battery passes, its in green.
Since you have already restored it as new. That pretty isolated the issue.
sorry, I still don't get it. In one version of the software, my battery lasted the whole day without any issues. Now, after updating, the battery shutsdown at 40%. That's software issue for me. And, more important, if I wait about 10 to 15 min and try to turn on the phone. It's back again, and last until is about 30%, than, the same issue occurs.
If iOS6 was able to handle the battery just fine. I would like to be able to install it again
I understand you do have some concerns regarding iOS 7 and would like to revert back to your previous software. In order to avoid compromising your device in anyway the software is only designed to move forward. Downgrading the iOS is a feature that Apple cannot assist with as well as recommend since it can negatively affect your device.
However, we are always open to suggestions from our customers. Using this website (apple.com/feedback) would be the best option for submitting your concerns directly to Apple. We love to hear from our customers and future updates may even include specific features suggested to us by our customers.
Now keep in mind we have hundreds of millions of iOS device out there and most of them are running iOS 7 and running it fine.
In my case, upgrade the software affected negatively my device.
and a quick search on google shows that a lot of people have similar issues as me
Ok, we're running in circles here
You can do a search for iPhone anything and you will bring up a lot.
I though you would come and offer a solution
but you're just appologizing
not the kind of support I would expect from a premium product
The solution would be an out of warranty paid service.
not sure if would pay the premium next time
I don't see this as a solution. Because was an upgrade of software that made my phone stop working properly
I am sorry, I would have to respectfully disagree. I do agree that you notice the issue after the update. However does not mean that the update cause the issue.
So, explain me why in iOS6 it did happen?
I am sorry but there is just too many possibilities out there and I would just be speculating.
ok, so, at the same time that doesn't mean that the upgrade it's the cause, it could possibly mean that it's the cause, do you agree?
So explain to me why hundred of millions of units are running it fine?
I can't say about the hundred million of units
and that's not an issue that I care about
If even a fraction of the people had this call. I would not be talking to you as there would be huge backup of customers waiting.
what I care about is that the phone I paid 800 swiss francs is not working after a software update
I have a problem, and I'm contacting the customer service, so I care about being taking seriously and looking at the issue in my device
telling me that hundred of millions of devices works, and mine doesn't, that's not helpful
Ok, let me have you call phone support in you’re region. So that they can open up a engineering ticket and get you a response directly from engineering.
United Kingdom
(44) 0844 209 0611***
so, now you're saying that the last hour of my time has been useless because it's not you that can solve my problem?
and worse, you're making my self calling someone else and loosing even more time?
What I am saying is you are not accepting my solution and you believe you are correct.
So lets go with your direction to get you an answer directly from engineering.
no, you're asking me to pay for a new battery
That is my solution.
and you're expeculating that's the solution
you're not sure about that
You disagree so lets go get you an answer from higher up, do you not like that solution?
Lets agree to disagree and find you the answer you want.
Period.
ok, but I don't want to loose more of my time to call someone. And pay for the call
Debating this with me is not going to get us anyhwere.
I can setup a call back for you if you like.
you have access to the customer service system and could open a ticket
What number is best to reach you at?
+44 07445376676
just for my information
what they will look at?
anything they will do differently?
Call is schedule for 8:00-8:15 AM.
tomorrow?
Saturday.
Greenwich time.
ok, again, can you tell me what they will look at? anything they can see that you couldn't?
Thank you for your time.
Your chat session has ended. Thanks for using Apple's chat support

Sounds like you have a battry issue but don't want to believe it.
If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call? You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
<Edited By Host>

Problems and Workarounds from Sun Workshop[tm] 6 update 2 C++ Compiler Read

Hello out here,
the Sun Workshop[tm] 6 update 2 C++ Compiler Readme says
in Chapter E. Problems and Workarounds
and
Topic 4. Reference From Template to Non-Global File-Scope object is Not Supported:
A program using templates and static objects causes link-time errors of undefined
symbols. The compiler currently does not support reference to non-global file-scope
objects from templates.
So my problem is:
I have static tyname objects in Templates and get that link-time errors of undefined
symbols.
And I do not know how to get rid of that static typename objects.
Is there a Workaround?
Which?
P l e a s e h e l p.
If you need further information, please let me know.
Any help is appreciated.
Thanks in advance.
Yours truly
Karsten J. Martin

Hello,
Thank you for your detailed answer!
Unfortunately there has arosen another problem while
migrating from 4.2 to SunWorkshop[tm] 6 update 2 C++ Compiler.
Here comes the original(4.2) code:
template <class PersistObject>
class DIDDatabaseInterface : public DIDPersistenceInterface<PersistObject>
private:
     DIDTableObject<PersistObject>     m_tableObject;
public:
It does not compile under Version 6.
Now the new version:
template <class PersistObject>
class DIDDatabaseInterface : public DIDPersistenceInterface<PersistObject>
private:
typedef     DIDTableObject<PersistObject> PersistTable;
static typename DIDDatabaseInterface::PersistTable m_tableObject;
public:
That compiles until...
"did_factory.cc", line 73: Information: Instantiating DIDDatabaseInterface<Devx003>::DIDDatabaseInterface(const RWDBConnection&)
"did_persist.cc", line 81: DIDDatabaseInterface<Devx003>::m_tableObject cannot be initialized in a constructor.
Here comes line 81 and surroundings(compiles under 4.2):
template <class PersistObject>
DIDDatabaseInterface<PersistObject>::DIDDatabaseInterface(const RWDBConnection &c)
     :     DIDPersistenceInterface<PersistObject>(),
          m_tableObject(c)
Any idea?
I would be grateful if you could help.
Thank you so much.
Sincerely yours
Karsten J. Martin

SQL Server Problems and Questions from an SQL dummy

I am an SQL Dummy!
In the old 2008 version of SQL I had to run a script to fix a rounding error in my Microsoft Accounting software (no longer supported) I think I have version 10 now?
SQL FIX for Fiscal Year won't close
Need to use Sql Management Studio (as oppose to more obscure osql.exe)
to run sql script
b) Use Sql Management Studio to execute script below:
SELECT *
FROM dbo.CashPostingTable
WHERE (amountcredit <> amountCreditCompanyCurrency OR amountDebit <>
amountDebitCompanyCurrency) AND exchangeRate=100
If you get any rows/data back, proceed to step c), if no result, a more
serious problem - good lucks or buy help.
c) Use Sql Management Studio to execute script below:
UPDATE cashpostingtable
SET amountCreditCompanyCurrency = amountCredit,
amountDebitCompanyCurrency = amountDebit,
companyAmountRemainder = accountAmountRemainder
WHERE (amountcredit <> amountCreditCompanyCurrency OR amountDebit <>
amountDebitCompanyCurrency) AND exchangeRate=100
Management Studio no longer works. Is there a way to do the same thing in the version I have?
Thank you,
Dean

I am an SQL Dummy!
In the old 2008 version of SQL I had to run a script to fix a rounding error in my Microsoft Accounting software (no longer supported) I think I have version 10 now?
SQL FIX for Fiscal Year won't close
Need to use Sql Management Studio (as oppose to more obscure osql.exe)
to run sql script
b) Use Sql Management Studio to execute script below:
SELECT *
FROM dbo.CashPostingTable
WHERE (amountcredit <> amountCreditCompanyCurrency OR amountDebit <>
amountDebitCompanyCurrency) AND exchangeRate=100
If you get any rows/data back, proceed to step c), if no result, a more
serious problem - good lucks or buy help.
c) Use Sql Management Studio to execute script below:
UPDATE cashpostingtable
SET amountCreditCompanyCurrency = amountCredit,
amountDebitCompanyCurrency = amountDebit,
companyAmountRemainder = accountAmountRemainder
WHERE (amountcredit <> amountCreditCompanyCurrency OR amountDebit <>
amountDebitCompanyCurrency) AND exchangeRate=100
Management Studio no longer works. Is there a way to do the same thing in the version I have?
Thank you,
Dean

HP Total Care, HP Help and Support not working.

When I try to use HP Help and Support, I click on almost any type of scan or help it launches the Note Pad which is filled with multiple symbols. I'm using Vista 32 on an HP Notebook.

I'm also having the same problem with my HP Notebook running on Vista x64. When I use HP Help and Support it launches Notepad filled with characters. The same thing happens when I launch Activation Assistant for Microsoft Office 2007. The Notepad opens and display some characters. I reinstalled the HP Help and Support from my Recovery Manager but did not solve the problem. I downloaded the utility from HP support site but my problem became worse. The HP Help and Support Customization disappeared. When I select some of the links on the Vista Help and Support (now without the HP customization), the Notepad still opens with the characters. By the way, when I reinstall the HP Help and Support during the process the Notepad also appears and display characters and the installation does not proceed until I close the Notepad.
I've searched for solution on several forums but found nothing.
Any help to resolve this problem would be appreciated. Thanks.

Problems after unlocking from third party? iPhone 6

iPhone 6 locked to softbank japan.
what will be the problems i will face after permanent unlocking from third party?

No carriers in Japan offer unlocking.
Only the carrier a phone is locked to can unlock it.
Allowing a third-party to access your phone in any way will mean it's hacked to unlock it, which voids your warranty and support from Apple, including these forums. A third-party cannot permanently unlock the phone.
You'd be much better off selling the phone to someone who will use it with Softbank and buying an unlocked phone from Apple, if available.
~Lyssa

APPLE HAVE VERY SERIOUS PROBLEMS and not telling the consumer

Here are the problems I am having with my Apples. I have always held Apple in the highest esteem; not anymore. There is definitely something up at Apple.
1. icloud seems to be another disaster. Can't log in on a imac with the CORRECT password. iphone and ipad log in fine. Macbook Pro was logged in, signed out ( as part of my trouble shoot on the imac) and now that won't log in. Back to my PC spins its wheels perpetually on the one or two occassions I have managed to get in. In consequence mail, contacts, and calender are not syncing.
2. Sleep and screen saver settings cannot be changed on imac. continually reverts to the original setting.
3. passwords for email accounts are not retained. For approximately 7 email accounts I have to go through approximately 28 error and enter password screens to download emails.
4.Many programs are starting up on start up despite closing them before shutdown. Settings are correct but still this nonsense.
All these problems are being experienced by many other users.
COME CLEAN WITH YOUR CONSUMERS APPLE. Just have the courage and maturity to tell your customers your have problems and support that with a commitment as to WHEN they will be resolved.
You have lost a hardlined ambassador in myself. Goodbye.

That's a bummer. Report your experience to Apple via http://www.apple.com/feedback/icloud.html.

Adobe Photo Downloader has encountered a problem and needs to close. We are sorry for the inconvenience. Error Code: c0000005 Address: 76f73ac3 I clicked on the OK button and the downloader closed. I then tried to download from the organizer. I

Photoshop Elements 12
Adobe Photo Downloader has encountered a problem and needs to close. We are sorry for the inconvenience.
Error Code: c0000005
Address: 75e32f71
I clicked on the OK button and the downloader closed.
I did a search on this error code (c0000005) and there seems to be a workaround but no solutions, why is this? I ask that because this problem seems to be years and years old, going back to at least 2005 (do the math that is 10 years).
I don't even have the Camera hooked up and I get this error on download. I redownloaded everything and reinstalled. I allso saw the AVI issues reported with this proble so i updated Quicktime though without the camera being hooked up when I get this error I didn't expect that to work. I tried support and they wouldn't help because I bought it in March this year. Pretty frustrating as I have re-purchased Elements about every 2 years. I think I might need a new CODEC? I had this problem on an Earlier version And I seem to remember that being the Fix but this may be something completely different

I finally found that it was missing a picture so the Catalog was "corrupted". I just deleted the picture and it started working.
I hate Adobe and their total lack of support - thanks for nothing Adobe . Also get this - they offered me to upgrade to 13.0 ( My 12.0 is only 6 months old but they still don't support it on errors. Only install errors!
I have upgrade and repurchase this product 4 times now. I will find something else next time!

Problem with Adobe Audition 2.0 and recording from a 1212m.

I bought a brand new machine and have be configuring it all week. Everything has been going well, except getting Adobe Audition 2.0 (the new version) to “hear” sound from the 1212m.
The intel 975 motherboard has an integrated HD sound system already on board and I have been able to get adobe audition to recognize it and record from it. This is what I have Windows XP Pro set to as my default sound card.
I installed the 1212m and I have gotten my monitors to work by using the XLR jacks on the monitors to the ¼ inch jacks on the 1212m using a VST (NI’s Kontakt 2) as the audio source. So it works.
What I can’t seem to get to work is getting Adobe Audition to “hear” the sound coming from the 1212m.
Patchmix seems to be working ok. The audio bars jump each time I hit a note on the keyboard.
I have configured Audition by going to Audio Hardware Setup and setting it to EMU ASIO and tried every combination of INPUT and OUTPUT, but when I hit the Record button in Audition it just flat lines..
I was hoping that once the audio made it from the VST though the 1212m and out to the speakers, that getting Audition to record it would be easy, but that hasn’t been the case.
The Intel 955 Extreme Edition and the 975 motherboard are brand new and I’m worried that being on the bleeding edge of technology, that one of the drivers isn’t working correctly and causing me hours of debugging a problem that is unworkable from my end.
Hopefully the problem is just some small stupid thing that I’m doing or failing to do (like normal).
Any ideas would be helpful.
thanks

I'm just saving it into a file in "My documents" on the internal hard drive. It's a computer in the office which has been used my other people before me and I have my own file which I was always able to save Adobe sound files into before, so I don't think it's anything to do with me not being allowed or read-only.
I've also been trying to save it onto USB hard drives. This works when I save it under a different name, but not when I'm just trying to update a file i've been working on. Basically I have to create a new file everytime I add something, so like "myaudit1", "myaudit2", "myaudit3" etc etc, even though it's the same piece of work just updated.
Hope that makes sense!

Adobe Flash CS5 has encountered a problem and needs to close

Hi,
I have two laptops. I have installed Adobe Flash CS5 in my first laptop (Windows XP). When I start the application, it shows the following message:
"Adobe Flash CS5 has encountered a problem and needs to close"
I have installed the Flash CS5 in my second laptop and it worked fine.
Error signature:
AppName: flash.exe AppVer: 11.0.0.485 ModName: updaternotifications.dll
ModVer: 1.0.0.64 Offset: 0006a8dc
Can anybody help?
Thanks.
Housea

try this also
1. Reset preferences:
To reset on Windows, delete:
C:\Documents and Settings\username\Local Settings\Application Data Adobe\Flash CS4\
C:\Windows\system32\Macromed\Flash\FlashAuthor.cfg
To reset on Mac OS X, delete:
/Users/username/Library/Preferences/Flash CS4 Preferences
/Users/username/Library/Preferences/Flash 10 MRU
/Users/username/Library/Preferences/com.adobe.flsh-10.0.plist
/User/%username%/Library/Application Support/Adobe/Flash CS4/
/Library/Application Support/Macromedia/FlashAuthor.cfg
2. Install the latest Flash update if available.
3. Install the latest version of Flash.
4. Install current Windows service packs and other updates.
5. Run Flash in a simplified mode (Windows). / Run Flash in safe mode (MAC OS - Refer to http://kb2.adobe.com/cps/404/kb404936.html)
Some applications or services may cause system errors or freezes when running concurrently with Flash. Services are specialized programs that perform functions to support other programs. Before starting Flash, disable other applications, including startup items (items that start automatically), and services.
To disable startup items and services, see "Disable startup items and services (Windows XP)" (TechNote kb404984).
To re-enable startup items and services:
1. Choose Start > Run, type msconfig, and click OK.
2. Choose Normal Startup on the General tab, click OK, and restart the computer.
Note: If unselected items were present on the Services or Startup tab, then you will need to unselect them again
6. Install Flash from the desktop.
7. Reinstall Flash in a simplified/safe (for MAC OS) mode.
8. Run Flash in a new user account.
9. Check for font problems.
10. Optimize handling of temporary files by Windows XP.
11. Set the virtual memory paging file to the default size.
12. Repair and defragment hard disks.
13. Scan the system for viruses.
14. Identify the file that causes the problem.
15. Install Adobe Flash CS4 on a different computer.

Adobe Muse.exe has encountered a problem and needs to close.

I get this message when trying to open muse. It happened after an upgrade.
"Adobe Muse.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
Is there anything I can do?

Please send me ([email protected]) the MuseLog.txt file from your Documents folder.
Then please delete the "MBLStore" and "OOBE" folders found in
on Mac: <yourusername>/Library/Application Support/Adobe
on Windows XP: <youruser>\Local Settings\Application Data\Adobe
on Windows 7: <youruser>\AppData\Local\Adobe
and delete the "AdobeMuse" folder found in
on Mac: <yourusername>/Library/Preferences
on Windows XP: <youruser>\Local Settings\
on Windows 7: <youruser>\AppData\Roaming
Then launch Muse. It will go through the first launch experience of asking for UI language, AdobeID, etc.
Please let me know whether or not that works. Thanks.

Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience

Ver 8 installed fine but can't get it to launch from any application. Have tried going back to earlier versions (6.1,6.2,7) but the same problem occurs.
Same error message each time:
"Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience"
AppName: acrord32.exe AppVer: 8.0.0.456 ModName: acrord32.dll
ModVer: 8.0.0.456 Offset: 00020916
Tried every troubleshooting tip in the Support Knowledgebase to no avail.
Have been using Reader for years with never any problems and now I can't seem to get this fixed after numerous hours.
Any suggestions would be appreciated. Is there a free support line I can call or is it paid support only?
Thanks,
Dee

Like others my problem was Adobe Reader 8.1.2 died terribly and with a buggy stench with the following error:
AppName: acrord32.exe AppVer: 8.1.0.137 ModName: msvcr70.dll
ModVer: 7.0.9466.0 Offset: 000013d6
RESOLUTION ON XP SP2
1. Control Panel, Users
2. Create a new user account NewUser (for example)
3. Start, Log Off
4. Switch Users to the NewUser
5. Wait the mini eternity for new user to be set up.
6. Start Adobe Acrobat 8.1.2 and you will see a red splash screen along with some license updating things.
7. Adobe 8.1.2 now starts fine under NewUser
8. Switch back to your regular user name. Start, Log off, Switch Users
Now a note to Adobe. Do you folks really have to make this such a frickin pain to get working? Do you at Acrobat have any idea of how much time we users blow and how much of our lives pass by while we try to re-download and work with this product? You are directly responsible for a small slow down in the world economy by this. Get the hint.... create an 8.1.3 that omits the secret code steps above.
The only thing that kept my sanity during this were nice songs on channel 86 on SIRIUS. Thank you SIRIUS.
Thanks,
Jim

Adobe Premiere Elements 9 has encountered a problem and needs to close.

Adobe Premiere Elements 9 has encountered a problem and needs to close. Asked to be debugged no response an then the program don not respond.
If i Run an old project direct from the file PE 9 it works and then go to a new project it works but from the start up it just closes down.
Bridge is also starting to do it

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Creative Suite 5.5 Master Collection Installation and support Issue

My windows 7 operating system became corrupted and I needed to do a fresh installation of both the operating system and the the creative suite.
After installing both the operating system and the creative suite I received an error saying that the program has not installed correctly and to contact support.
I contacted support and I was told support wouldn't help me correct the problem and to ask the forum on how to fix this issue.
Any help on how to resolve this issue would be great!
The files that didn't install correctly were:
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0X1.FE9047P-1019rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\REDDWA~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\REDDWA~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
----------- Payload: {11C0657F-2BD4-4CBC-87F3-9455DC91886E} Recommended Common Fonts Installation x64 1.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\RosewoodStd-Regular.otf'(Seq 60)
ERROR: DF012: Unable to find file(Seq 60)
ERROR: Error code: 2(Seq 60)
----------- Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-FFPlugin\OEM(Seq 32)
----------- Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)
----------- Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)
----------- Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)
----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp6552922255" Error 5 Access is denied.(Seq 74)
ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 74)
----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Flash Player 10 Plugin: Install failed
ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed

Partrick Gray it from the error message you have posted there appears to be a problem with the Windows Installer Service. Please see Error "1721 [or 1722]: There is a problem with this...package" when installing | CS4 | Windows for additional details.

Adobe ID Problems and Support from Adobe?

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