Adobe ID Screwed Up

Looks like, though I'm somehow still logged in here by virtue of a cookie or something, my Adobe ID has been screwed up, or perhaps my password has been cracked and changed by someone.
I can no longer log in to my account nor can I get into the feedback.photoshop.com site.
Whom should I call?
-Noel

Noel Carboni wrote:
perhaps my password has been cracked and changed by someone.
Unlikely to have been changed because your cookie would also stop working to let you in here.
However, the best option I can think of is to start at the Sign In page as shown in the picture below:
Obviously, you need to have access to your registered e-mail. Try a different browser in which you haven't got any cookies set up so that you don't mess up the one that is working for now.
Good luck and keep us informed.

Similar Messages

Adobe really screwed the pooch this time...c'mon, when ya gonna fix this?!

That is all...

I've started to see the error "only a single instance of this app can run" crop up in the last week or so, I suspect it's part of the download manager but I'll look into it. However, I suspect you have installed Flash but there's something that's blocking it in IE. Since you're running IE9, can you first check out your ActiveX Filtering settings? If that looks fine, please ensure that the Shockwave Flash Object is enabled:
1. Open the Manage add-ons dialog
2. Find the Shockwave Flash Object entry and verify that it is enabled.
If you don't see the Flash Object entry, then you did run into a install problem. Let me know and we'll try a few other things.
Thanks,
Chris

Why can't I open pdf documents after using Adobe Reader security?

I have been able to open pdfs perfectly well up until I changed the security settings on Adobe Reader. As I read somewhere that Apples have an inbuilt pdf reader I trashed everything Adobe, but still can't open pdfs. Tried using Preview to no avail.
Is there some other way of opening pdfs without reinstalling Adobe?

You didn't think of mentioning that in your first post? So it's not Adobe Reader or Preview you are having problems with. It's pdf's in your browser!
For Safari, you need to remove the adobe pdf plugins which Adobe apparently screwed up. You need to remove:
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
I think you can "get away with" removing just the second one. But both for sure should allow you to open pdf's in a browser (all browsers).

Why do so many downloaded Adobe programs fail to install???

I have downloaded two programs (paid for), Adobe Premiere 8 and Lightroom 3 on two different computers with Windows 7 64 bit. On each of them I get the same error message when I try to install: "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder." This is absurd. I have 500GB free on the drive and there are no write problems when installing other programs. Why are Adobe programs screwing up?

I am having the same problem. What's worse is that when I search this forum I see many people have this problem and nobody bothers to answer them. Why
is it so hard to install these products? Software from other companies can be installed quickly and easily, so we know it's possible.

Acrobat 9.1 upgrade causes crash

I upgraded Acrobat Pro 9.0 to 9.1. When I launched 9.1, it started immediately opening the last 50-60 pdf files that I worked on, until the app finally stopped.
I have done completely clean reinstalls of 9.0, then adding 9.1. Interestingly, I can work 6-7 hours with Acrobat without a problem, then, all of a sudden, the same thing happens again. It will start opening the last 50-60 files. I have my Preferences>Documents set to: Documents in recently used list: 1; remember files in organizer history for: Don't remember PDFs.
But if just reinstall 9.0, without the upgrade, everything works fine.
Anyone experienced this? Have a solution?
I'm running Windows Vista Ultimate 32-bit on a new Core i7 workstation.

After doing recommended updates Acrobat crashes whenever I try to open a .pdf (that worked under 9.0).
I tried un-installing Reader, rebooted, did Acrobat repair... no go!
Looks like Adobe really screwed up ... wish I could get my money back.
I will NEVER give Adobe another cent... what a waste!

Unable to view pdf files sourced from websites

Hi
I have previously had no trouble viewing pdf files from various websites, however am now unable to. It appears to be loading and then just comes up with a blank screen.
I am able to view pdf files which have been emailed without problem.
I have removed Acrobat Reader & reloaded but this has not helped.
I am able to view pdfs on our laptop & ipad and the settings appear to be the same.
Does anyone know what I can do to resolve this problem?
Thanks!

For Safari, you need to remove the adobe pdf plugins which Adobe apparently screwed up. You need to remove:
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
I think you can "get away with" removing just the second one. But both for sure should allow you to open pdf's in a browser (all browsers).
If you are not using Safari the above will work for other browsers too, although in FireFox, you could just disable the use of those plugins from within Firefox (Tools menu --> AddOns --> Plugins).

Acrobat X won't install on Mac 10.8.2

Got a shiny new MacBook Pro. Copied over my CS6 programs from previous Mac. Got errors on some of my programs, so I re-installed the CS6 suite. Went to use it. All programs up and running, but can't find Acrobat. Anywhere. Tried to install just Acrobat again. No dice. Restarted. Uninstalled and re-installed entire suite. Again no Acrobat. Restarted. Tried again to re-install three times.
I just want to use F*ing Acrobat to update a file. Thank you Adobe for screwing up three days' worth of deadlines. About to pull out my hair. I am starting to lose my faith in Adobe. Do they really want to go the way of Quark (didn't care about customers, put profit first, etc.)?
Any help you all could give would be much appreciated.

So you does the CS6 installer report that Acrobat wasn't installed when you do the attempt? My guess is that it does report it, but that's neither here nor there. Do a little test and report the results back to the Forum. Open the Terminal app on Mac OS X. Type "sudo" without the quotes and hit the Return/Enter key. Do your results look something like this:
sudo: can't open /private/etc/sudoers: Permission denied
sudo: no valid sudoers sources found, quitting
If so, then you have a Mac OS X Permissions issue and need to call Apple to help fix it at the command line.

PDF's won't open in browsers anymore

Hi I had some updates for my Macbook Pro (snow leopard- up to date) and for some reason now I can't open pdfs on the web on either safari or firefox. If I download them it works, but I can't view them on the acutal browser anymore. When I open a website that is the link to the pdf it just pulls up a black page- that's it, you refresh it refreshes the same thing. I reinstalled Adobe reader (I use Preview though) and still nothing. I don't kow *** is going on.
Thanks,

For Safari, you need to remove the adobe pdf plugins which Adobe apparently screwed up. You need to remove:
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
If you are not using Safari the above will work for other browsers too, although in FireFox, you could just disable the use of those plugins from within Firefox (Tools menu --> AddOns --> Plugins).

PSE 8 Just won't open but for crash report "....unexpectedley quit.

Organizer suddenly won't work today. Error message appears in place of program. Screen opens to Organizer then shows but one file then crashes and a error report is displayed. Tried to open from Editor, Same crash. Disbled preference file ( i.e., pse.old) but the program never gets up enough to write a new preference file.
One thought- can I reinstall PSE8 over the existing program without losing my data-files and tags for my several thousand photos?

I am also looking for a similiar problem with Elements 7. Happened about 5 days ago. I click on organizer/edit/etc and it blows off. I tried de-installing Elements 7 and reloading but it does the same thing. I still have 5 and 6 still on the system and they seem to work just fine. Will be watching for a possible solution. Personally I think Adobe is screwing with us to buy 9.

How do I get CS6 to not distort color when using Lion and printing from Epson R2880?

Ever since I up-graded to CS5 , the color has been distorted. It is not an Epson Lion problem because printing from preview or iPhoto the color is perfect.
Adobe has known about this problem since January 23, 2012. Their help people have taken over my computer for hours at a time and not been able to discover the source of the problem
I thought they might have fixed it with CS6 but no luck I chose use CS4 settings because CS4 had worked.
I printed using Printer Manages Color and color matching, epson color. I selected the correct media. The prints came out dark. The yellows turned green and the greens turned blue/green, reds became dull and blues a bit dark.
This is most upsetting because I cannot afford to buy a new printer and ink. Also I should not have to buy new equipment because Adobe cannot make their product work correctly.

cmszinnia wrote:
If the printer prints colors accurately from Lion apps,which it does, then the problem is in Adobe.
Uh...ok...then the REST of the FREE world is going down the tubes because obviously, Adobe has screwed up?
Some of us are using LR4 and CS6 to print and getting accurate and excellent results with Lion (10.7.3) so the question begging for an answer is why can't you?
Read very carefully what Chris wrote...the odds are REAL GOOD you are NOT using the correct settings...but since you don't bother to show or explain the EXACT settings you are using when printing, we'll never know. Will we?
If the vast magority of the user base is NOT having an issue, to what do you attribute the disconnect? User Error is the single most likely result...
You want help? Or do you want to argue?
I know a little bit about printing and I seem to be able to print with zero issues on a wide variety of Epson printers...you wanna place blame or do you wanna learn how to fix the problem? (clue, the odds are it isn't Adobe nor Epson leading to the problems, it's you bud).

Moving tags in PSE 12

I recently upgraded from PSE 11 to PSE 12. In PSE 11, all of my tags were in its Keyword category. However, the upgrade has placed my (hundreds of) tags relating to places and events into the new Places and new Events categories, where I can't find a way to edit them, to move them or to add new tags. (My people tags ended up in Keywords and are thus ok). Adobe tech support offers no solution other than to retag (20,000+) files but I can’t believe that even Adobe would screw me up so badly. How can I move all of my sub-categories and keywords in PSE 12 into the Keyword category?

Add me to the list. I have almost 70K in cataloged files. I've been using Elements since before it was Elements (I forget what it was in the 90's, but at some point they changed the naming convention....) I've skipped about every other release and just recently was very nicely gifted a copy of 12 for my birthday, and thought I might as well update from 10.
What a mistake....
My tag structure was very well defined, honed over the years to work "the way I wanted it to" - whether that made logical sense to anyone else or not. In reality, it DOES make logical sense, I have some of the same high level categories as Adobe thinks I should have - People, Places, and Events mainly - but I have other high level categories (like "Work", and "Website Images", for instance...)
I LIKE that structure. I don't want to have to CHANGE that structure simply because Adobe thinks I should. If Adobe's structure is somehow better than mine, for me, I'm not seeing it.
My wife also uses our catalog, but is not nearly so intimately familiar with why things are the way they are. All she knows is if she wants a picture of our three daughters together she can click their name tags under People, click five stars to get the best ones, and see a list.
The entire process now is confusing - having a tag list on the right but not being able to use that tag list to select (include or exclude) photos with those tags, is stupid. Having to click the arrow to the right of the tag name to open up ANOTHER selection method in the top pane, then somehow navigate a confusing structure there, is also stupid.
Even if I wanted to live with that and just "learn it", I then have the same problem others have repeated above - I have tags that were imported and placed properly under the "People/Places/Events" structure, but I also have (for instance) a tag called "Detroit" - which is obviously a place but yet is now under "Imported Keyword Tags" - with no apparent way to move it.
If I could at LEAST move a tag from "imported" into the new structure (to put "Detroit" under Places) that would make it somewhat understandable (although I'd still grumble about being forced to do so by Adobe....) but I CAN'T DO THAT.
So, now I need to tell my wife (who is from Detroit), "if you want to see pictures that involve trips we've made to a particular place, you can TRY expanding the Places category and see if the place you want is there, but if it's not then go over to the Keywords category, expand all the sub categories there, and just poke around and see if you can find it..."
Guaranteed disaster and confusion.
Adobe. Please. If you're going to do this, at least implement some method of letting us simply drag a keyword from the Keywords category over to one of your OWN categories, or allow us to remove your own categories from every visible menu or listing and simply use our own.
I do NOT want to have to recreate all my previous tags in your own categories, then go through the laborious process of selecting each one in my own keyword list individually and re-tagging them with YOUR version of the same tag, then having to "remove" my own keyword and save yours.
For 70K images? NO.
Seems pretty simple.

Access Denied message in Flash CS5 help

Hi,
I had the problem with an Access Denied message when running community help and followed the technote instructions to re-install, but still had errors.
Browsing the config files in my newly created folder for the chc app:
%appData%\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\Local Store\HelpCfg\en_US
I find that the "baseURL" setting in Flash_11.0.helpcfg was set to: baseUrl="http://help.stage.adobe.com/"
Which also shows the Access Denied error in the browser.
Changing this to baseUrl="http://help.adobe.com/" seems to start it working and I get packages downloading etc.
Not sure if the URL is right, but that helped me.

I am having the same issue, Mac OSX.
Can't find ANY of the files you have referred to, and I'm incredibly frustrated that once again Adobe has screwed up my day's work.
Why can't we just have the reference documentation instead of all this 'community' help.
There's a time an a place for that - and it's online. Why can't I just get the reference info I want for the app I am using by clicking on HELP?
And why does my CD-based install require access to your website to get help files?
Now I have to waste time finding and fixing another of your bugs because you're trying to make something overly complicated.
I understand why you do not give printed documentation with boxed product - but WHY can't we just have a PDF file?

Unable to print pdf, print command goes to save screen after installing acrobat reader X update

I have Dell Inspiron and brother MFC 7345N printer. Pdf printing was fine until I installed adobe reader security update this morning. Now I cannot print pdf. When I select print command and enter specification, the try to print, I am routed to the save document screen instead of printing any pdf document. I've already restarted computer and printer and it is a new Dell with windows 7. All was working fine until adobe update screwed everything up. what can I do? Can I reset my computer to an earlier time before installing this update?

In the preferences disable the entry 'Print to File'.

PDF thumbnail generation has stopped working

Hello Together,
formerly I was using Adobe Reader X at an actual Patch Level on a 64 Bit Windows 7 system. At that time PDF thumbnails were no subject for me. Now I've upgraded to Adobe Acrobat X Pro and uninstalled Adobe Reader X. Then I wanted to use the thumbnails. That was no problem as I found a link to a tool which fixed my issue: http://forums.adobe.com/thread/305220
Everything worked fine for me, until I noticed that one of my applications needed an installed Adobe Reader to work properly. So I reinstalled the Adobe Reader on my system again. This caused to stop the thumbnail generation: PDF files which existed prior to the Adobe Reader installation still have a thumbmail icon preview, but those who were generated after the installation still appear as a PDF icon.
Before installation the fix from thread 305220 my workaround was to open Acrobat X, the navigate to the open dialog, moving to the folder with the PDFs within and wait that Acrobat finished the thumbnail generation. But this workaround now is out of service, too. So my assumption is, that reinstalling Adobe Reader screwed up something in my Adobe installation which I cannot find at the moment which has nothing to do with the initial problem with displaying thumbnails.
Performing some repair installation didn't help:
   (1) repair Adobe Reader, then repair Adobe Acrobat --> no change
   (2) repair Adobe Acrobat, then repair Adobe Reader --> no change
   (3) repair Adobe Reader only --> no change
   (4) repair Adobe Acrobat only --> no change
   (1), then apply fix from thread 305220 --> no change
   (2), then apply fix from thread 305220 --> no change
   (3), then apply fix from thread 305220 --> no change
   (4), then apply fix from thread 305220 --> no change
   apply fix from thread 305220, then (1) --> no change
   apply fix from thread 305220, then (2) --> no change
   apply fix from thread 305220, then (3) --> no change
   apply fix from thread 305220, then (4) --> no change
I hope, that I'm not the only one who got this problem and, hopefully, someone found a solution for this.
Regards
   TheCuriousOne

Loreto María wrote:
My IPod nano 2nd Generation, has stopped working, it gets frozen and I get a message telling to go to "www.apple.com/support" but I cannot get any support there, anyone knows if It can be repaied. Thanks a lot in advance. Regards. Loreto
Why not?
Did you at least download & read the user manual?
You can always call Apple Care if you are still under warranty. Otherwise, take your iPod to an Apple Store or an AASP.

CS5 Extended (5.1) Not accepting ACR 6.7

As a Beta tester on CS5, I have v. 12.0.4 (64) and wish to upgrade ACR to 6.7 in order to read RAW files from a Nikon D800.
The AdobePatchInstaller reports
"Update Failed Updates could not be applied
"This patch is not applicable for you. etc.
"Contact customer support for further assistance."
That link seems to be zero help.
Q: Do I need to upgrade CS5 somehow? A friend with the CS5.5 had no problem with an ACR update.
Q: Other than moving to CS6, is there some solution?

I'm not sure how Adobe could screw up their version numbering any more thoroughly. Does creating confusion in the customer realm somehow lead to better sales?
Photoshop 12.0 (internal number) was sold as Photoshop CS5, and is currently officially up to 12.0.4, which is equivalent to Photoshop 12.1 functionally, except for licensing.
Photoshop 12.1 was also sold as Photoshop CS5 though sometimes referred to as Photoshop CS5.1, and also sold as part of the CS5.5 package.
Worse yet, there are now actually security patches that bring these up to 12.0.5 and 12.1.1 but they are NOT commonly available and don't come in via the normal official update channels.
It's a wonder anyone can figure out what to buy in this environment.
-Noel

Adobe ID Screwed Up

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