Adobe is ignoring my Open Support Case. What do I do?

Berlene8000 please contact our support team to locate your account and serial numbers. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

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I just bought and downloaded an embroidery file but Adobe Reader will not open it. What can I do?

I just bought and downloaded an embroidery file but Adobe Reader will not open it. What can I do?

Is it actually a PDF file or something else.
You haven't given us enough information to do anything other than throw random guesses your way.
Version of Reader? File type? Downloaded and saved to your desktop or are you clicking a link?
Opening in browser or using File>Open in Reader?
More info is better.

Opened support case, they keep closing, problem not solved and they won't respond

I opened a support case with adobe for thier digital editions program and they would answer once and close the case without seeing if the answer worked. I reopened the case again when the fix didn't work and gave them more info, including text of the error, and asked that they read everything that has been done and reply again. They replied again and only answered part of my problem (how to deauthorize my computer) not how to fix the original problem that is STILL not fixed, and closed the file AGAIN. So I again reopened the case and asked them not to close the case until they see if the solutions they offer work and to look over info and what I have done so far and to please help me fix my problem. Now I don't get any answer since friday. This support is laughable!! I guess we know why the program is free. If given the option I will never BUY anything from adobe.

I have the same problem. I keep my MacBook stationary. I don't really carry it anywhere, and if I do I use a padded case and protect it well.
It's a first gen MacBook. It came with the old case. The old case cracked and stained, and I had it replaced (50 dollars).
Now, it's out of warranty, and when they replaced it, it wasn't the new style case. (fixed weak case tightening issues, cracking, and staining) It was the old style case. Once again it's cracked on the edges, staining badly (I constantly clean it using the recommended instructions from the website. It's white for about a few days...), squeaks, popping up on the edges, and feels really weak.
I don't know how to contact Apple to explain my problem without going to the store (bit of an issue right now). My MacBook has felt weak and fragile from the day I bought it almost 2 years ago compared to others who own one. The case replacement at first appeared to help, but it hasn't changed anything now. I haven't done anything to it.

Adobe fails to respond to support issue for 30 days.

I moved to a new MacBookPro. I attempted to register my CS6 Design & Web Premium to which I upgraded in April 2013 for this new machine. The license says it is good on one work machine and one home machine. I took my old MacBook Pro home.
The Adobe site shows my old CS 5.5 and CS 5 licenses, but not CS6. The site does not accept my serial number for the CS6 registration. Clearly it was registered or it would not have worked on my old machine.
After hours on phone hold and simultaneous support chat hold (Adobe's web site always says that a support agent is available, until you start a chat session and they leave you hanging until it times out).
On January 4, 2014 after four hours of attempts I finally had a chat session. The support person started a support case that required me to upload a copy of my certificate with serial number and receipts from my dealer for the purchase. The site says that the goal is a four hour turn around and that I have five days to respond to Adobes contact.
In fact Adobe has NOT touched this case in 30 days. They have not responded to repeated attempts to contact them. My dealer, Apple Specialist, was unable to get them to respond.
I am dead in the water here. I can't get work done.
I think that this is probably the worst service ever and can't get through to anyone. It was disappointing that the last upgrade did not include a current version of Acrobat. What is more infuriating is the lack of listing this, a current product, on Adobe's support page the and circular process that constantly takes you back to the same page.
Here is the note that the Adobe support person entered on January 4.
Hello Mitch,
Thank you for contacting Adobe customer service.
In this case you will have to provide the POP(proof of purchase) to get the serial number.
I will leave this case open from my end which will reflect under your Adobe account after 20-30 minutes once you end this chat.
You can submit the proof later by login to your Adobe account.
You can find the open case by clicking on 'My Open Support Cases' after you login and we will reply you back with the resolution v
ia email since we will need to verify the proof.
It was a pleasure to assist you, please do get back to us if you have any further issues. We are available 24 hours, 7days a week.
Goodbye.
All of the above is untrue. The have all of the support information they need, but have totally failed to contact me or enter any information into the case file. The case status is open and says "Open - Pending Adobe Response." Yet, no response in a month.
Here is all of my correspondence to Adobe:
Notes from Customer
Sunday, February 2, 2014 2:11:12 PM PST
This issue is nearly 30 days old and you have yet to respond.
Notes from Customer
Tuesday, January 21, 2014 6:55:11 AM PST
Once again here is the certificate I received from Adobe, but the serial number is deemed invalid when I attempt to register it. The
serial number is: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX.
I need this up and running NOW.
I have attempted to contact you many times on your chat function and it times out even though your site says "agent available." Subs
equent attempts yield a message that says "Invalid Chat Session Cookie."
This is very frustrating.
All I want to do is move to a new computer. I have the discs, the serial number, but for some reason, your system doesn't show that
I have registered this product, even though it must be registered to work and I ran it from April 3, 2013 until December 31, 2013.
Let's get this resolved at once.
Notes from Customer
Monday, January 20, 2014 12:49:27 PM PST
I still have not heard back from you after 16 days. This is NOT very good customer service.
Notes from Customer
Saturday, January 4, 2014 3:55:26 PM PST
This is the third of three supporting documents.
Notes from Customer
Saturday, January 4, 2014 3:54:38 PM PST
This is the second of three supporting documents.
Notes from Customer
Saturday, January 4, 2014 3:52:55 PM PST
I tried entering the Serial Number shown on the Software License Certificate when I attempted to register with this number the respo
nse was "please enter a valid serial number." The Mac license I have is: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX.
I tried to FTP a zip file with my Software License Certificate, and my receipt(s). I first received the wrong product, which was exc
hanged for the correct one. Unfortunately, the password provided to me was rejected by the server. I created a zip archive of the th
ree files, but that cannot be uploaded with this form.
In light of this, I am attaching one document at a time and will attempt to send all three.
I would like to make sure my software works and the registration shows up in my account (the one attached to [email protected]).
Thank you for your prompt attention to this.
Mitch
Notes to Customer
Saturday, January 4, 2014 12:30:14 PM PST
Hello Mitch,
Thank you for contacting Adobe customer service.
In this case you will have to provide the POP(proof of purchase) to get the serial number.
I will leave this case open from my end which will reflect under your Adobe account after 20-30 minutes once you end this chat.
You can submit the proof later by login to your Adobe account.
You can find the open case by clicking on 'My Open Support Cases' after you login and we will reply you back with the resolution v
ia email since we will need to verify the proof.
It was a pleasure to assist you, please do get back to us if you have any further issues. We are available 24 hours, 7days a week.
Goodbye.
Can anyone suggest how to get through to these people?
Thanks in advance.
mitch

If you are in Windows (which we don't know), you can try using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement

Support Case Followup

Hello,
How to followup on my already-opened support case? I have my case ID that I've got two days ago when I submitted the issue, yet till now I got no feedback on it.
Thanks

Click > MySupportProfile
Choose
ÇÇÇ

What is this for? I made no request for anything to Adobe. Let me know who did this: Your Adobe ID: edited Your Case Number:0213119567 Case Description:download link This email is in response to support case

I made no request that would generate a case number. Can you tell me who did?
Your Adobe ID: <removed by moderator>
Your Case Number:0213119567
Case Description:download link
This email is in response to support case #0213119567 submitted by M Inez Traylor.

Good day M Inez,
Did you contact Adobe last week for assistance in downloading the educational version of Acrobat 9 Pro for Windows after a hard drive crash? That is what this case was in reference to.
The email you received was an automatic reminder from our system as they case hadn't quite closed out yet.
-David
P.S. - I edited out your email address from both your thread title and the body of your post to help protect your privacy.

Any experience while buying Adobe Developer Support case(s)?

Hi,
Adobe instead of answering Acrobat SDK related questions properly in this Developer's forum tries to push me/my company to become an Adobe Solution Partner and buy Adobe Developer Support case(s) to resolve all undocumented or better to say not fully documented as it should Acrobat SDK issues.
Now, I'd like to ask other developers here - do you really have any experience while buying those Developer Support cases? What is the cost of each separate one? Under Silver Solution Partner program you could get 7 cases, but need to pay about 1700 EUR, which is really huge cost.
And what is a separate Developer Support case? For example - solving a problem with Cyrillic text output and possible memory leak with JPEG generation (both issues reported by me and unresolved in this forum) will require 2 cases or could be solved via just a 1?
I'll really appreciate your answers on this topic. If someone from Adobe Sales could look at this - it would be great as well.
Regards,
Andrejus Chaliapinas
[signature edited by host]

Do you follow all my recent postings in this forum? If so - then you should understand that I don't expect to pay Adobe anything ahead (even with some mysterious REFUND possibility) in regards to its SDK usage. Otherwise - I expect Adobe to promote its SDK to all possible developers worldwide and tell everybody, that its state of the art piece of software and if we find anything suspicious in functionality - it will be fixed right away.
Of course I could switch to some Open Source PDF generation libraries (I'm aware at least of 2 of them), but why should I if I'm partnering with big customer who has Acrobat Professional Volume Licensing in place and thus it's already proven fact that Acrobat Professional license is bought and Adobe got money for that already.
Let me compare with IBM once again - they have such nice Design Partner Program in place (where my company is actively participating for last 3 years) and it costs my company 0 cents to use latest versions of some products and report issues for everything as well as APIs. Well, there is proper NDA for that, but Adobe could have that as well and I see no reason why not.
So, if this forum is mostly for some enthusiasts rather that for serious developers - then I could understand all those Adobe restrictions. But otherwise - really not.

Currently Have Photoshop CS3 & Adobe Bridge CS3 2.1.1.9. According to Adobe, Camera Raw 4.6 supports Nikon D810 NEF files. I have downloaded Camera Raw 4.6 Update. When I try to open Nikon D810 NEF files, I get photoshop error that says "cannot complete

Currently Have Photoshop CS3 & Adobe Bridge CS3 2.1.1.9.
According to Adobe, Camera Raw 4.6 supports Nikon D810 NEF files. I have downloaded Camera Raw 4.6 Update. When
I try to open Nikon D810 NEF files, I get photoshop error that says
"cannot complete request your because it is not the right kind of
document. These NEF files wont open in Bridge at all. What am I doing wrong?

Camera Raw plug-in | Supported cameras

Help. How do I fix this? Have been using adobe reader opening this template for months and now all of the sudden its not working.Adobe Reader could not open 'NSCAAInteractiveSessionPlan.pdf' because it is either not a supported file type or because the

I coach youth soccer and use a PDF template to save my sessions in. Today I got this message when trying to open one of my sessions.
Adobe Reader could not open 'NSCAAInteractiveSessionPlan.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
How can I fix this? I have not done anything I don't normally do.

What is your operating system? Reader version?

I keep getting an error on my MAC when i try to open any and all JPG FILES. How do I correct Adobe Reader could not open 'images rest 12-4.jpg' because it is either not a supported file type or because the file has been damaged (for example, it was sent

Adobe Reader could not open 'images rest 12-4.jpg' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
that is the message how do i correct this problem

It sounds like your file associations are messed up and Reader is trying to open your .jpg files. Is this correct?
If so, you just need to change the associations to choose what application opens them. Here's how: Change File Associations in Mac OS X

Adobe Reader could not open 'filename.pdf'" because it is either not a supported file type...

I have a website that holds 23 different PDF's. They all download fine and open correctly when downloading from a Mac computer. They even download and open fine from a Mobile Phone. However my client is getting an error over and over again. I have tested it out and this is what I have come up with.
Error:
Adobe Reader could not open 'filename.pdf'" because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn't correctly decoded)
I have resaved the PDF's to be compatible with Reader 6.
Works fine with
All Mac's using either Firefox, Chrome or Safari using Pro and Reader
iPhone downloads using iBook
PC's when downloading from Firefox viewing in Reader 9
PC's when downloading from IE 6.0 view on Reader 8
Error Message When
PC when downloading from IE 7 viewing on Reeder 9
PC when downloading from IE 8 viewing on Reader 9
Here goes the URL when the files resides.
Please help. I can not find a solution.

Hi i have solved the ie bug creating the pdf phisically, this is the code i use:
$hostname = "XXXXXX";
$database = "XXXXX";
$username = "XXXXX";
$password = "XXXXXX";
$db = mysql_pconnect($hostname, $username, $password) or trigger_error(mysql_error(),E_USER_ERROR);
mysql_select_db($database, $db);
$query_rs_docs = "SELECT * FROM doc WHERE doc_name='".$_GET['doc_name']."'";
$rs_docs = mysql_query($query_rs_docs, $db) or die(mysql_error());
$row_rs_docs = mysql_fetch_assoc($rs_docs);
$totalRows_rs_docs = mysql_num_rows($rs_docs);
$t_pdf = fopen("/path to doc folder/doc/".$row_rs_docs['doc_name'], "w+");
fwrite($t_pdf, $row_rs_docs['doc_file']);
fclose($t_pdf);
header('Location: http://www.portalesardegna.com/doc/'.$row_rs_docs['doc_name']);
the db table (doc_name must contain the .pdf extension):
CREATE TABLE IF NOT EXISTS `doc` (
`doc_ID` int(10) NOT NULL auto_increment,
`doc_name` varchar(255) NOT NULL,
`doc_file` longblob NOT NULL
PRIMARY KEY (`doc_ID`)
) ENGINE=MyISAM;
Message was edited by: Portale Sardegna

After saved to computer, Adobe Reader could not open 'filename.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

After saved to computer, Adobe Reader could not open 'filename.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

What is your operating system? Reader version?
Saved from where? What is the file size of the saved document?

Urgent! Att: BC: Site is down and unable to submit a support case due to adobe support portal bug!

Att: BC Support, this is a last resort....support case submit is not working and the live chat throws an 'unknown site error' ?!
As per the original case ending in 822 for onlinemedical.com.au partner, my default domain does not appear in site domains list and start page can not be configured. I need this reset with the start page 'Homepage'. I have repeatedly deleted all records and tried re-adding the domain but site alert says that domain already exists. Have re-instated the MX for the time being so we do not have a lengthy email outage as well.
I can not access details of the previously submitted case to see the response as the Adobe website keeps looping me back to the sign in page when I try to click on the case heading. Have also not received an update over email, though the case is marked 'closed'. Please send an answer or notification that this has been resolved to my alternative email, [email protected] Our site has been inaccessible at default domain all day; really need this fixed ASAP.
Thanks

Hey JAQ_E,
What’s occurring here is that you are unable to add the domain onlinemedical.com.au to your partner site by clicking the ‘New Domain’ button as you have designated onlinemedical.com.au as your partner domain. So in order to add this domain to your site, you will need to refer to the following instructions:
Log into the admin console of your site, site settings > site domains.
Click More Actions > New Add A-record, type ‘www’ into the blank field and select ‘onlinemedical.com.au’ from the drop down. Click Save - This will create the A-record for www.onlinemedical.com.au.
Click New Forward, select ‘onlinemedical.com.au’ from the first drop down and select ‘www.onlinemedical.com.au’ from the second drop down - This will create the non-www forward for onlinemedical.com.au so that it will forward to www.onlinemedical.com.au.
Cheers.

I have a macbook pro with the latest update, and any Pdf file I have opened online or downloaded and I try to print it gives me this message Adobe Reader could not open 'April-15th-2014-Messenger.pdf' because it is either not a supported file type or beca

Adobe Reader could not open 'April-15th-2014-Messenger.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

Most likely http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html

I bought an ebook but when I try to download it I receive a message stating 'Adobe reader could not open .....acsm because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wa

Can anyone assist me? I keep receiving this message when I download my ebook ''Adobe reader could not open .....acsm because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't decoded).'
Much appreciated

I think you should ask in the Digital Editions forum, Adobe Digital Editions

Adobe is ignoring my Open Support Case. What do I do?

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