Urgent! Att: BC: Site is down and unable to submit a support case due to adobe support portal bug!

Att: BC Support, this is a last resort....support case submit is not working and the live chat throws an 'unknown site error' ?!
As per the original case ending in 822 for onlinemedical.com.au partner, my default domain does not appear in site domains list and start page can not be configured. I need this reset with the start page 'Homepage'.  I have repeatedly deleted all records and tried re-adding the domain but site alert says that domain already exists. Have re-instated the MX for the time being so we do not have a lengthy email outage as well.
I can not access details of the previously submitted case to see the response as the Adobe website keeps looping me back to the sign in page when I try to click on the case heading. Have also not received an update over email, though the case is marked 'closed'. Please send an answer or notification that this has been resolved to my alternative email, [email protected] Our site has been inaccessible at default domain all day; really need this fixed ASAP.
Thanks

Hey JAQ_E,
What’s occurring here is that you are unable to add the domain onlinemedical.com.au to your partner site by clicking the ‘New Domain’ button as you have designated onlinemedical.com.au as your partner domain. So in order to add this domain to your site, you will need to refer to the following instructions:
Log into the admin console of your site, site settings > site domains.
Click More Actions > New Add A-record, type ‘www’ into the blank field and select ‘onlinemedical.com.au’ from the drop down. Click Save - This will create the A-record for www.onlinemedical.com.au.
Click New Forward, select ‘onlinemedical.com.au’ from the first drop down and select ‘www.onlinemedical.com.au’ from the second drop down - This will create the non-www forward for onlinemedical.com.au so that it will forward to www.onlinemedical.com.au.
Cheers.

Similar Messages

  • Can anyone help with Ibook previously downloaded on ipad now somehow sitting in icloud and unable to open in IBOOK. it is greyed out.

    Can anyone help with Ibook previously downloaded on ipad now somehow sitting in icloud and unable to open on ipad . it is greyed out.

    I Have this problem as well on my iPad using ios8. I found it only happened after I downloaded the some free books from the bookstore. I have tried to reset all settings but nothing seems to have worked. any ideas??

  • Upload an app just before the site is down and get rejection ??

    Are there anyone managed to upload any app just before the site is down, and his/her app is approved ? I get a rejection from the market and since there is no description in the mail I wonder if anyone face a situation like me?

    No its not its not working correct. maybe for some but i can't even check my sales or market on the app.
    it won't even stop loading the screen after u did your name and password keeps on going.
    i just managed to send app before site got down haven't got any feedback from apple yet that it was rejected go accepted.
    cross fingers

  • My site went down and I need help getting it back up please!

    Hello.   I am new to this forum and new to Dreamweaver.   I had a friend who was helping with my website but lapsed on a payment or two and the site went down.  I can log back in now but I am unsure how to move the pages that I stored on my desktop back to the website space.   I tried "insert" but that button doesn't even light up.   Bottom line is I have a folder with the pages before it went down though I am unsure how to convert those to html.   I need to know how to move those files back into Dreamweaver so they appear on the website the way the did before it went down.   I also have them in a zip file form that he asked for a couple of years ago.    Would that help or be a better way to get the files back into Dreamweaver?  I am Dreamweaver "stupid" so I need any and all help I can get and thank you very much!    If you want to answer me privately, you can email me at [email protected]   I would appreciate anything anybody can do to help this "stupid old broad" try to figure out how to get this website back up fairly quickly as I just mailed a grant in and I am sure they will be checking out the website.   We are a small nonprofit.   Thanks again!

    Hi Hans.   I appreciate your "hanging with me" and yes I should change the date on my camera.   I changed the batteries recently and just haven't reset it. 
    I guess I am just not able to find how I access the Dreamweaver directory in the second window.   I have tried various "paths" but cannot find anything within Dreamweaver that says "directory".  Only things like required, regloc, plug ins, LMResources, legal, JVM, installer, etc. so I am apparently not following the right path to the directory.   I have tried everything.
    I have to be "real careful" as to what I do on the website as the space is "borrowed" from another person who also has his sites up there.   I feel confident though that if I could just copy the older working files onto the site again that "all would be well"   The "tree" is still there but somehow the files are incorrect and I don't even know how to remove them and start again.  I just can't seem to figure anything out.   I am very very new at all of this and have probably relied on others for much too long.
    Again, thank you so much for your time and effort.   I am still reading and looking  :-)
    Peace
    Pam

  • Unable To Access SAP Support Portal

    Hi Guys,
    When i tried to connect SAP Support Portal i am getting the fallowing Error.
    An authorization error occurred when you tried to access the requested document.
    This may be because you are not authorized to access this document.
    But on other Machine i am able to Access this any body has idea why it is happing Thanks in advance.
    Thanks
    Kiran.B

    Hi Kiran,
    guess you're using sso-certificates...and on the machine it doesn't work there's something wrong with it...
    Ok, not really a solution, but may be a point to check...
    Peter

  • My laptop doesnt bootup it will work and then days later it shuts down and unable to start up again

    has there been a recall on HP Pavilion dv6325 us entertainment
    is there a problem with the video card?

    There was not a recall but a warranty enhancement but it is long over. The class action against nVidia is closed now. You are on your own. There are several fine services on ebay that will fix it for around $100, but you should think of that as extending the life for maybe a year. Still $100 for a year of use is good. You might also think about a new laptop. The dv6325us is now at least 4 years old so you got a decent life out of it.
    eBay example

  • Fontsare to small and I can't change them and unable to submit feedback in help

    Am really upset. I submitted a question and tried to browse through questions asked and answers given. There appears to be no way to do that from the help screen. What trash. I even went to Feedback to complain but coud not even get Submit feed back to work What a waste of my time.

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108901)

  • Unable to uninstall cs6 beta version due to Adobe Application Manager error

    A few weeks ago I installed the beta version of cs6 but never was able to run that program due to the Adobe Application Manager error I received each time I attempted to launch it.  I never found any solutions on the internet so I just gave up.  Recently I purchased Photoshop cs6 anyway, however, in order to install cs6 you must uninstall the beta version of cs6.  Unfortunately Windows 7 will not uninstall the beta version.  Each time I click on uninstall, nothing happens.  Until I can uninstall the beta version, I will not be able to install my newly purchased Photoshop cs6.  Does anyone have any suggestions or solutions?

    Run the Creative Suite Cleaner Tool. The tool can clean up install records for any pre-release (beta) installations of these Creative Suite products.
    http://www.adobe.com/support/contact/cscleanertool.html

  • How to achieve failover when the master definition site is down ?

    I have two Oracle 8i instances in a multi-master async replication environment. Two J2EE application servers connect to each of the Oracle instance respectively. When one of the oracle instance is down, I'd like to have my J2EE application failover to the second Oracle instance automatically without human intervention. I understand I can use OCI driver to allow my J2EE app to connect to the other Oracle instance when the first is down. But here are some questions:
    1. If I understand it correctly, there's only one master definition site. Let's say my master definition site sits with the first Oracle instance. If this server is down, the DBA has to go in to config the second Oracle instance to be the master definition site. Can this be done automatically without the DBA ?
    2. If the master definition site is down and the DBA is yet to come in, will the second Oracle instance still work ? I do understand the replication won't work, but will normal database read/write work ? What happens between the master definition site down and the master definition site reconfigured ?
    3. Are there any low cost third party tools can handle what I wanted ?
    Thanks in advance,

    To answer your questions.
    1. Yes there is only one master def site, it is not important to relocate the master def site, in the event of its failure. The def site is used as a the source for replication definition generation.
    2. It depends upon what type of multi-master replication you have implemented. If you are using asynch replication, the site that is up will continue to allow updates and will queue the transactions. When the other site(s) are active again, it will forward the transactions. Note, this can cause untold problems if you have a heavy used system, and narrow bandwidth. If on the other hand you are using synchanous replication, when one site goes down, the other site(s) lock their tables to prevent dml/ddl changes. Then you have to decide whether or not you can wait for the down site to be restored, or break replication to continue operations.
    3. Yes, there are a few, one that comes to mind, I believe is Shareplex.

  • I'm trying to sync a 4s so that it can be activated w ATT...my computer says that I need to have 11.1 or higher in order to do that but when I download from the itunes site nothing happens and I still can't sync phone...what am I doing wrong?

    I'm trying to sync a 4s so that it can be activated w ATT...my computer says that I need to have 11.1 or higher in order to do that but when I download from the itunes site nothing happens and I still can't sync phone...what am I doing wrong?

    The screen that says "Download Now" also shows the proposed iTunes version number (in the box below):
    Be sure it indicates 11.1.3.
    If it is, here's further troubleshooting:
    http://support.apple.com/kb/TS1538

  • I have an iMac,Apple tv and want to watch tv programs on my HD tv.  These programs are on the stations web site but I am unable to watch anything on my brousers

    I have an iMac,Apple tv and want to watch tv programs on my HD tv.  These programs are on the stations web site but I am unable to watch anything on my brousers

    Welcome to the Apple Community.
    I'm not sure what you are asking, but if you want to watch TV stations you can watch on your mac in a web browser on the Apple TV instead, I'm sorry you can't do that.

  • I have elements 7 loaded on my laptop. I bought a new one and want to load it onto the new one. I talked to someone on adobe site last night and he gave me a link to down load it. it failed so i googled it, and the downloaded it just fine. I went on to th

    i have elements 7 loaded on my laptop. I bought a new one and want to load it onto the new one. I talked to someone on adobe site last night and he gave me a link to down load it. it failed so i googled it, and the downloaded it just fine. I went on to the adobe site signed in and looked at my product history and got the product #, however, when i entered the product # i it didn't likeit. What do i do?

    Is your laptop running Windows XP, windows 7 or Windows 8/8.1?  If so then I suggest download a tool that will retrieve the serial number from the old laptop which you can use it on your new machine.  The tool is called:
    Belarc Advisor
    It can be downloaded from here:
    <http://www.belarc.com/Programs/advisorinstaller.exe>
    Install this and then run it by double clicking on its icon and then wait for about 5 minutes while it generates all the info about your machine and software keys.

  • I am unable to use Muse in-browser editing. I have an active site, but when I enter my site plus /admin, the graphic dots move but the site goes nowhere and I am never given a chance to enter my email and password. I would greatly appreciate any help. I a

    I am unable to use Muse in-browser editing. I have followed the activation instructions both in Muse and invited users. I have an active site, but when I enter my site URL plus /admin, the graphic dots move but the site goes nowhere and I am never given a chance to enter my email and password. I would greatly appreciate any help. I am thanking you in advance, Bleu

    I'd keep trying the other way. You may have hit it when BC was doing an update or something. If it works one way it should work the other way. But sometimes BC can be kind of temperamental and you have to do a little dance or something to get it to work. But it generally comes around and fixes itself in short time.
    Have you tried the other way again?

  • When Firefox freezes, how can I shut it down, and re-start it without it automatically going to the site which caused the problem in the first place ?

    I have Firefox set so that when I start up, I have it set so that it automatically goes to my home page. However when it freezes, which it does on a daily basis, and I have to shut it down and re-start, it automatically goes to the site which caused the problem in the first place.
    If I was a hacker, I would probably find it quite fun to design a virus to reintroduce bugs after they had been exterminated - except that Firefox seem to have got there first.

    Here's how:
    (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
    (2) In the search box above the list, type or paste '''sess''' and pause while the list is filtered
    (3) Double-click the '''browser.sessionstore.max_resumed_crashes''' preference and enter 0 (that's a zero) and click OK.
    When Firefox resumes after a crash, instead of resuming automatically, it will display a list of your previous windows and tabs and you can deselect problem pages.
    (This assumes it wasn't a private browsing session.)

  • Clicking on the downward arrow at the right end of the location bar no longer displays the drop-down list of sites visited, bookmarks and addresses typed in location bar

    Since I upgraded to Firefox version 3.6.10, clicking on the downward arrow at the right end of the location bar no longer displays the drop-down list of sites visited, bookmarks and addresses typed in location bar. My Tools > Options > privacy setting is to save history, and if I start typing a previously accessed website's address in the location bar, then the full address appears as a drop-down item. But not when I just click at the right end of the bar.

    You can try "Reset all user preferences to Firefox defaults" on the [[Safe mode]] start window.
    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

Maybe you are looking for