Urgent! Att: BC: Site is down and unable to submit a support case due to adobe support portal bug!

Att: BC Support, this is a last resort....support case submit is not working and the live chat throws an 'unknown site error' ?!
As per the original case ending in 822 for onlinemedical.com.au partner, my default domain does not appear in site domains list and start page can not be configured. I need this reset with the start page 'Homepage'. I have repeatedly deleted all records and tried re-adding the domain but site alert says that domain already exists. Have re-instated the MX for the time being so we do not have a lengthy email outage as well.
I can not access details of the previously submitted case to see the response as the Adobe website keeps looping me back to the sign in page when I try to click on the case heading. Have also not received an update over email, though the case is marked 'closed'. Please send an answer or notification that this has been resolved to my alternative email, [email protected] Our site has been inaccessible at default domain all day; really need this fixed ASAP.
Thanks

Hey JAQ_E,
What’s occurring here is that you are unable to add the domain onlinemedical.com.au to your partner site by clicking the ‘New Domain’ button as you have designated onlinemedical.com.au as your partner domain. So in order to add this domain to your site, you will need to refer to the following instructions:
Log into the admin console of your site, site settings > site domains.
Click More Actions > New Add A-record, type ‘www’ into the blank field and select ‘onlinemedical.com.au’ from the drop down. Click Save - This will create the A-record for www.onlinemedical.com.au.
Click New Forward, select ‘onlinemedical.com.au’ from the first drop down and select ‘www.onlinemedical.com.au’ from the second drop down - This will create the non-www forward for onlinemedical.com.au so that it will forward to www.onlinemedical.com.au.
Cheers.

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