Adobe Pro 8.0 Mac to Windows Font Issue

Here is my dilemma: We have a fillable form created in Acrobat Pro 8.0 on a Mac. It is sent to a Windows Vista (Acrobat Reader) user who then fills it, saves it and sends it to a Windows XP user (again using reader). When the XP user opens it, the characters are all changed to dots. If it is sent to another Vista user, it is fine. To me, it sounds like a font issue. Can someone give me some insight on how we might go about fixing the issue? Thanks.

How do I check to see where the fonts are embeded? Originally the form was created in MAC InDesign then imported into Acrobat to insert the fillable fields. Our grpahics person is not sure where to check the settings in Acrobat. Thanks again.

Similar Messages

  • I purchased the 30 day subscription of Adobe Pro for my Mac Air and downloaded the app and opened it as instructed. Nothing appears to happen after that and I have been unable to use Adobe Pro thus far.

    I purchased the 30 day subscription of Adobe Pro for my Mac Air and downloaded the app and opened it as instructed. Nothing appears to happen after that and I have been unable to use Adobe Pro thus far.

    I previously downloaded a trial version of Adobe Pro and had used it the last 30 days. Today I just clicked on the link from my purchase confirmation and downloaded some type of installer. Once I clicked on the installer and gave it permission to do whatever it needed to do, it just sort of stalled. I am running Mac OS Yosemite. I thought Yosemitie might be part of the problem because it has given me occasional problems with Word and some other programs. 

  • Is there a trial version of Adobe Pro X for Mac?

    I see only Windows O/S options on the trial download page for Adobe Pro X. Is there a trial download for the Mac?

    No we do not have a trial of Acrobat X Professional available for the Macintosh.

  • Troubleshooting merging of PDF in Adobe Pro 9.0.0 on Windows 7

    Hi,
    I have a lot of people in my company complaining that Adobe Pro 9.0.0 can't merge PDF files anymore. This seemed to work great on Windows XP earlier. I reinstalled the application for four users but it doesn't seem help. I'm using the norweigan version and added a screenshot of the error message. I have no clue how to fix this and I don't know of it's possible. Is this an known issue with 9.0.0 ?
    best regards
    lillh

    frstrsystemI make a fix, here it is:
    1) I launch acropro 9 on the server, I go to the view->toolbars->tasks menu to  the "tasks" toolbar (which cause the crash).
    2) on the server, run regedit and go to current user\software\adobe\adobe acrobat\9.0 and export this hive on a file like acrobat9_user.reg
    3) create a acro9pro.cmd file with
    regedit /S n:\scripts\acrobat9pro_user.reg
    @start "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\" Acrobat.exe
    save this file on the server
    publish your app and call the CMD instead of the acrobat file
    trick; you can map drive into the cmd so that user can access network shares and not only the server on.

  • Adobe Lightroom 4 for Mac and Windows, can I install the same license on both systems or only 1?

    I just purchased 1 full license of Adobe Lightroom 4 and I can see there's an installer for Mac and Windows.
    does it mean I can install on both systems or my license is only valid for 1?
    Thank you
    BR,
    Lucia

    Yes, LR is cross-platform and you can install it on both systems.
    Mylenium

  • Adobe pro 9 requires mac admin password

    I just restored my macbook air and reinstalled my adobe pro 9 software, but now I have to enter my admin password before I can open any pdf file.  How can I turn off this security feature?

    This sounds like something needs to be repaired with the installation. I’d recommend uninstalling and then re-installing and updating to the most current version of Acrobat 9.

  • Adobe Pro DC. Mac, using Safari. Downloads to 50% then says error encountered. Re-tryed4 times, same result

    Adobe Pro Dc won't download
    beyond 50%

    First ,uninstall if you have previous versions of acrobat installed
    check in activity monitor if there is any running process
    kill it ,if you have previous versions
    you can use acrobat cleaner tool as well to remove the previous version
    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
    I this does not work
    Try in different user account

  • Adobe Pro XI v 11.0.09 scanning issue

    In this version I am suddenly unable to edit pdf's that have been scanned and then emailed to me. Has anyone else experienced this recently and found a fix?

    I am actually checking this for another employee. She says that she used to be able to open the pdf, go to tools/edit text and images, but now when she tries, she can only add text, not edit. She gets a message about "Acrobat has detected that this page does not have editable text or has scanned content. Such documents are best edited by converting to another format using the Export File option in Content Editing Panel".
    She also said that when she tries to save it to her desktop, and then open it, she then gets a message that it "cannot be edited in Acrobat. Please use Adobe LiveCycle Designer to edit this form".
    I don't use Adobe Pro, so I can't help her much. Should she really be able to take a pdf that she received from someone in an email that was scanned into the email account and then sent, and open it and edit it in Adobe?

  • Mac on Windows network issues (Active Directory)....

    I have a couple of Macs on a Windows domain in the school I work in. I'm able to get them to bind to Active Directory and I can log in fine. However, this is where 2 of my problems start. Maybe its an OS X issue, maybe its a Windows Server issue. Both Macs are running Mac OS X.5.6.
    1. When everyone logs in they're supposed to get their own shared drive (referred to as their H drive). This drive does map, but in the Dock only. So I went to the Finder menu and selected Preferences and told Finder to display Connected Servers. It shows the network drive, but its not my H drive. Its the actual folder that my H drive is housed in. To kind of draw a picture here, my H drive is housed in cscsadmin as are other administrators and IT personnel. So when I log in using my username and password it will show my H drive in the dock and I can see all of items in that drive and on the desktop the cscsadmin drive is mapped instead of my H drive.
    If I login as lab it will log in fine, but show the lab shared drive (they don't get H drives) in the dock but show cscsteachers on the Desktop as thats where the lab share is located. So its not just limited to 1 particular user. This is a systemwide issue for the Macs only.
    Anyone have any ideas as to why it shows the folder that houses the shared drive instead of the users drive? I know this used to work fine because I've done it before, but that was back in the days of Mac OS X.3. Back then users H drives showed fine on the desktop.
    2. My other issue is that when I'm using one of the Macs on the network (remember its a Windows network primarily) every time someone goes to print it comes up and asks for a username and password. So prints always prompts for a username and password. This is causing issues because people are checking the save in keychain box so they don't have to type the password in every time and if they screw up their credentials it saves the wrong credentials and won't let the user print anything on that Mac. I need to figure out why printing always asks users for their credentials to print.

    There is a known bug with printing in that it doesn't cache the Kerberos credentials properly. So it requires you to reauthenticate every time.

  • After a Adobe Pro XI update was downloaded (Windows) when creating a Comments Summary the text is now too large and unuaeable, how do I change the style and font size in a comments summary?

    Example of the Comment Summary

    Sabian- We tried the steps you posted on 3 computers and it did not resolve the problem for us.
    All-
    We have been manually reducing the font size in the comment summary (right-click > Edit Text). This makes the text readable, but it doesn't remove all the extra space or fix the flow. This is not ideal.
    Has anyone entered a bug report on this problem? I entered a bug report on another problem about 2 years ago and the problem was never fixed in the product...
    Thanks-
    Stephanie

  • I have a cd version of Adobe elements 10 for mac and windows , I have only ever used it on windows now I need to load it on to a new mac I have with no cd drive

    I am looking for help , I have bought an imac , and need to put my cd version of Adobe photo elements 10 ( which is for windows or mac os )on to my imac. I have only ever used it on my windows pc previously , I'm not wanting to buy a new version so I would like to use this existing phtoshop on my imac.

    Try downloading from the Adobe site and use your serial number:
    Download Photoshop Elements products | 11, 10

  • PLZ HELP. Mac and windows font problems in images desciptions

    Hello everyone,
    macintosh, windows, Bridge CS3, Greek language
    My husband went away for a month and showed me and asked me to put descriptions in Bridge for about 600 photographs in his office macintosh. But I did not do this in the office. I took the paper with the descriptions and the photographs home, and did that in Windows.
    But today in the office it is all wrong.
    I must tell you that everything is writen in Greek language. Is this why evrything looks wrong?
    Is something I can do to fix this?
    Please help me. Thank you
    Artemis

    Ramon,
    Thank you for answering
    OpenType fonts like Arial or Times New Roman or Verdana?
    How do I make both computers use the same character encoding. If I have character utf-8 in windows How do I make the Mac use the same? If I change this will it give problewms with other applications in Mac?
    Also any idea about script that can write the descriptions from my document to the images?
    Thankyou
    Artemis

  • Indesign CS3 + Adobe Pro 9.0 + Mac Snow Leopard

    I am not able to create a PDF direct from Indesign CS3.  The print dialog box does not have the option for Adobe Acrobat.  How do I get this option to appear?  I use Snow Leopard on my Mac as my operating system.

    Bob,
    Thanks for your response.  I am able to save a file as a pdf when I do so from Microsoft Word.
    I am not able to do so going from Adobe InDesign CS3 to Adobe Acrobat Pro 9.
    I would have thought that an Adobe to Adobe through Apple Snow Leopard would work while the Microsoft to Adobe through Apple Snow Leopard would be a problem.
    Thanks,
    Nelson Brackin
    Architect

  • Need Adobe Elements 12 for Mac not Windows

    Hi:
    I managed to just buy Photoshop Elements 12 for Windows which doesn't help me on my Mac (OS 10.9.1). Can someone tell me how to convert this purchase to a Mac downlaod?
    Thank you!

    Interesting. Makes sense but the Adobe order site under my login says:
    Adobe Photoshop Elements 12
    US $79.99
    Upgrade, Windows, English, Download
    Quantity: 1
    It doesn't seem to give any option for a Mac download. Any advice as to how to get to the Mac download site would be greatly appreciated.
    Thank you!

  • Adobe Pro 9 Extended, Word 07, Windows XP text and line conversion issues (already checked for correct monitor settings)

    I am coverint a 35 page catalog from word 07 ..... it is built with tables listing prodcts, descriptions and prices.   Some text is faded out, some table lines end up thicker, some don't appear at all.   It will primarily be a web doc but I also tried optimizing for print and issues were still there.   Checked all discussions could not locate similar content.  Thanks for your help!!!!!

    For the replace and delete pages, I can only guess that you are messing up some of the bookmarks or links in the page from what I think you have based on the description. I would work on copies between each stage so that you can at least go back to the last success stage. If possible, you are better to go back and do the modifications in the original page and the recreate the PDF. If that is not possible, then maybe a better explanation of how you are creating the PDF would help folks understand your process fully and suggest a solution.
    On the latter, I would do a repair on Acrobat. However, it may be in the process you are using in the conversion from WORD. How are you creating the PDF from WORD? Have you updated AA9 and not simply have 9.0? The confusing point is that you talk about Distiller for getting the PDF from WORD. Distiller is often involved, but only behind the scenes and normally you either print to the Adobe PDF printer, use PDF Maker, or use the MS plugin for PDF creation. So when stating Distiller, it is unclear what process you are using since none of the methods I mention state the use of Distiller even if it is used in the background.

Maybe you are looking for