Adobe Reader keeps quitting
Hi there. My Principal has a Apple Mac running OSX 10.5.3. Whenever she tries to use Reader with a document, it opens for about 3 seconds and quits. The message she gets is "Adobe Reader unexpectedly quit"
The error report is shown below.
I've tried re-installing Adobe reader and I get the same problem. I'd really appreciate any advice anyone has to offer. By the way the error report shown below is not the full thing. I've only included the first 50 lines or so
Thanks and cheers
This is the Mac I'm working on
Mac OSX 10.5.8
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
SMC Version (system): 1.20f4
This is the error report generated
Process: AdobeReader [6287]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.0.1 (10.0.1)
Code Type: X86 (Native)
Parent Process: launchd [203]
Interval Since Last Report: 688546 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 35 sec
Per-App Crashes Since Last Report: 2
Date/Time: 2011-05-31 11:24:20.397 +1000
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 7DCFAA11-018C-46FF-9067-F745B9CD165F
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 libSystem.B.dylib 0x922ace42 __kill + 10
1 libSystem.B.dylib 0x9231f23a raise + 26
2 libSystem.B.dylib 0x9232b679 abort + 73
3 libstdc++.6.dylib 0x951f4005 0x951ac000 + 294917
4 libstdc++.6.dylib 0x951f210c __gxx_personality_v0 + 1108
5 libstdc++.6.dylib 0x951f214b std::terminate() + 29
6 libstdc++.6.dylib 0x951f2261 __cxa_throw + 101
7 com.adobe.Acrobat.framework 0x01b4d42b AcroSecurityBailOutImpl + 524162
8 com.adobe.Acrobat.framework 0x01b4eadd AcroSecurityBailOutImpl + 529972
9 com.adobe.Acrobat.framework 0x01b4e860 AcroSecurityBailOutImpl + 529335
10 com.adobe.Acrobat.framework 0x026c7b1d AcroSecurityBailOutImpl + 12559988
11 com.adobe.Acrobat.framework 0x026cb22b AcroSecurityBailOutImpl + 12574082
12 com.adobe.Acrobat.framework 0x026cb452 AcroSecurityBailOutImpl + 12574633
13 com.adobe.Acrobat.framework 0x026c96c1 AcroSecurityBailOutImpl + 12567064
14 com.adobe.Acrobat.framework 0x026c6a15 AcroSecurityBailOutImpl + 12555628
15 com.adobe.Acrobat.framework 0x026c6cb0 AcroSecurityBailOutImpl + 12556295
16 com.adobe.Acrobat.framework 0x019f58af RunAcrobat + 1798230
17 com.adobe.Acrobat.framework 0x019f52f9 RunAcrobat + 1796768
18 com.apple.CoreFoundation 0x95e9d8f5 CFRunLoopRunSpecific + 4469
19 com.apple.CoreFoundation 0x95e9daa8 CFRunLoopRunInMode + 88
20 com.apple.HIToolbox 0x94e8e2ac RunCurrentEventLoopInMode + 283
21 com.apple.HIToolbox 0x94e8e0c5 ReceiveNextEventCommon + 374
22 com.apple.HIToolbox 0x94e8df39 BlockUntilNextEventMatchingListInMode + 106
23 com.apple.AppKit 0x906e06d5 _DPSNextEvent + 657
24 com.apple.AppKit 0x906dff88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
25 com.apple.AppKit 0x906d8f9f -[NSApplication run] + 795
26 com.adobe.Acrobat.framework 0x0183ffbf RunAcrobat + 5990
27 com.adobe.Acrobat.framework 0x0183e995 RunAcrobat + 316
28 com.adobe.Reader 0x00001e92 main + 94
29 com.adobe.Reader 0x00001e16 start + 54
Thread 1:
0 libSystem.B.dylib 0x9224644e __semwait_signal + 10
1 libSystem.B.dylib 0x92270dcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.JavaScriptCore 0x92559dff WTF::TCMalloc_PageHeap::scavengerThread() + 175
3 com.apple.JavaScriptCore 0x9255a11f WTF::TCMalloc_PageHeap::runScavengerThread(void*) + 15
4 libSystem.B.dylib 0x92270155 _pthread_start + 321
5 libSystem.B.dylib 0x92270012 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x9223f266 mach_msg_trap + 10
1 libSystem.B.dylib 0x92246a5c mach_msg + 72
2 com.apple.CoreFoundation 0x95e9ce7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95e9daa8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x952f2264 CFURLCacheWorkerThread(void*) + 388
5 libSystem.B.dylib 0x92270155 _pthread_start + 321
6 libSystem.B.dylib 0x92270012 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9224644e __semwait_signal + 10
1 libSystem.B.dylib 0x92270dcd pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x962cfde3 TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x962aec36 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x962cfa60 MPWaitOnQueue + 208
5 AdobeACE 0x00146737 ACEInitialize + 3741
6 AdobeACE 0x001466ad ACEInitialize + 3603
7 ...ple.CoreServices.CarbonCore 0x962cdfbb PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92270155 _pthread_start + 321
9 libSystem.B.dylib 0x92270012 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9224644e __semwait_signal + 10
1 libSystem.B.dylib 0x92270dcd pthread_cond_wait$UNIX2003 + 73
2 AdobeAGM 0x006828b8 AGMInitialize + 33770
3 AdobeAGM 0x006827f2 AGMInitialize + 33572
4 AdobeAGM 0x0068234d AGMInitialize + 32383
5 libSystem.B.dylib 0x92270155 _pthread_start + 321
6 libSystem.B.dylib 0x92270012 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9223f2c6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x922712af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92272b33 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x962aec62 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x962cfa60 MPWaitOnQueue + 208
5 com.adobe.Acrobat.framework 0x01896bdd RunAcrobat + 361348
6 com.adobe.Acrobat.framework 0x018942d6 RunAcrobat + 350845
7 ...ple.CoreServices.CarbonCore 0x962cdfbb PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92270155 _pthread_start + 321
9 libSystem.B.dylib 0x92270012 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9232b639 ecx: 0xbfffd33c edx: 0x922ace42
edi: 0x0298c944 esi: 0xa02b05b8 ebp: 0xbfffd358 esp: 0xbfffd33c
ss: 0x0000001f efl: 0x00000282 eip: 0x922ace42 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xa02b0880
Hi,
It looks like network user account issue. Are you using Reader X on network user account. It should work on local admin/standard user account. For updates on network user account issue, follow this link - http://forums.adobe.com/message/3696660#3696660
Thanks,
Karan
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