Adobe Reader X Crashes after filling a specific form field
I've recently upgraded to Adobe Reader X on some of our systems. Now I have a user unable to fill out a form without reader crashing. I've duplicated the issue on my PC, and confirmed that the form is functional with Reader 9.4.1 running on another system.
The pdf we're having issues with is here:
http://www.ime.state.ia.us/docs/CrossOverProfessional.pdf
Usersa re able to fill out everything up to the field #21, titled "Billed Amount". When a dollar amount is entered in this field, adobe reader crashes. If I skip this field, reader also crashes when a dollar amount is entered in field #22, Allowed amount. All other fields on the page can be filled out without issue.
This document does seem to do some data verification as you leave a field, checking to confirm the data entered is the right number of digits, alpha or numeric, dates in the correct format, etc. I suspect whatever type of checks it's trying to do on these two dollar amount fields must be causing the error.
Is this a bug in how Reader X handles forms created in previous versions of acrobat? Short of asking for the form to be updated, is there anything I can do to make this work with Reader X, or do I need to roll back to version 9 for now?
Thanks!
Thanks. I've posted there as well. Anyone know if there's a workaround to keep reader from crashing with this form, or is my only option to roll back the servers until the creator of the form updates it?
(I have notified their webmaster of the issue, but who knows how long it will take the state to update the form.)
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Adobe Reader 10 crashes after opening, what to do?
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Here is the text of the crash message
Process: AdobeReader
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.1.4 (10.1.4)
Code Type: X86 (Native)
Parent Process: launchd
Date/Time: 2012-08-16 06:41:44.016 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 76333 sec
Crashes Since Last Report: -669
Per-App Interval Since Last Report: 63 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 6D77A875-0E89-4640-9F83-D5C1C10D8B65
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.CoolType 0x02168657 CTInit + 105971
1 com.adobe.CoolType 0x022bd1dc CTCleanup + 902910
2 com.adobe.CoolType 0x0215d9ab CTInit + 61767
3 com.adobe.CoolType 0x022aa382 CTCleanup + 825508
4 com.adobe.CoolType 0x022920f2 CTCleanup + 726548
5 com.adobe.CoolType 0x0223c134 CTCleanup + 374358
6 com.adobe.CoolType 0x0223bf91 CTCleanup + 373939
7 com.adobe.CoolType 0x0223c012 CTCleanup + 374068
8 com.adobe.CoolType 0x0223dd43 CTCleanup + 381541
9 com.adobe.CoolType 0x021dc415 CTInit + 580529
10 com.adobe.Acrobat.framework 0x00b40e68 AcroSecurityBailOutImpl +
9056913
11 com.adobe.Acrobat.framework 0x00b3b225 AcroSecurityBailOutImpl +
9033294
12 com.adobe.Acrobat.framework 0x005727dc AcroSecurityBailOutImpl +
2968581
13 com.adobe.Acrobat.framework 0x001c460b RunAcrobat + 1773684
14 com.adobe.Acrobat.framework 0x001c4051 RunAcrobat + 1772218
15 com.apple.CoreFoundation 0x9050aa3b __CFRunLoopRun + 8059
16 com.apple.CoreFoundation 0x905083c4 CFRunLoopRunSpecific + 452
17 com.apple.CoreFoundation 0x905081f1 CFRunLoopRunInMode + 97
18 com.apple.HIToolbox 0x9829fe04 RunCurrentEventLoopInMode + 392
19 com.apple.HIToolbox 0x9829fbb9 ReceiveNextEventCommon + 354
20 com.apple.HIToolbox 0x9829fa3e
BlockUntilNextEventMatchingListInMode + 81
21 com.apple.AppKit 0x995bf595 _DPSNextEvent + 847
22 com.apple.AppKit 0x995bedd6 -[NSApplication
nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
23 com.apple.AppKit 0x995811f3 -[NSApplication run] + 821
24 com.adobe.Acrobat.framework 0x00014d3b RunAcrobat + 6052
25 com.adobe.Acrobat.framework 0x000136d3 RunAcrobat + 316
26 com.adobe.Reader 0x00001e92 main + 94
27 com.adobe.Reader 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x98008382 kevent + 10
1 libSystem.B.dylib 0x98008a9c dispatchmgr_invoke + 215
2 libSystem.B.dylib 0x98007f59 dispatchqueue_invoke + 163
3 libSystem.B.dylib 0x98007cfe dispatchworker_thread2 + 240
4 libSystem.B.dylib 0x98007781 pthreadwqthread + 390
5 libSystem.B.dylib 0x980075c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9800faa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9800f75e pthreadcond_wait + 1191
2 libSystem.B.dylib 0x980113f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9149921e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x91484b68 TSWaitOnConditionTimedRelative
+ 202
5 ...ple.CoreServices.CarbonCore 0x91480533 MPWaitOnQueue + 250
6 AdobeACE 0x0196f737 ACEInitialize + 3741
7 AdobeACE 0x0196f6ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x9146454a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x9800f259 pthreadstart + 345
10 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9800faa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9800f75e pthreadcond_wait + 1191
2 libSystem.B.dylib 0x980113f8 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01abc6bc AGMInitialize + 33770
4 AdobeAGM 0x01abc5f6 AGMInitialize + 33572
5 AdobeAGM 0x01abc151 AGMInitialize + 32383
6 libSystem.B.dylib 0x9800f259 pthreadstart + 345
7 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x97fe1b5a semaphore_timedwait_signal_trap
+ 10
1 libSystem.B.dylib 0x9800f6e1 pthreadcond_wait + 1066
2 libSystem.B.dylib 0x9803e5a8
pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x91484b90 TSWaitOnConditionTimedRelative
+ 242
4 ...ple.CoreServices.CarbonCore 0x91480533 MPWaitOnQueue + 250
5 com.adobe.Acrobat.framework 0x0006626d RunAcrobat + 339158
6 com.adobe.Acrobat.framework 0x00063966 RunAcrobat + 328655
7 ...ple.CoreServices.CarbonCore 0x9146454a PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x9800f259 pthreadstart + 345
9 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x98008382 kevent + 10
1 com.adobe.Acrobat.framework 0x00f0eef6 AcroSecurityBailOutImpl +
13046559
2 com.adobe.Acrobat.framework 0x00e7742b AcroSecurityBailOutImpl +
12425300
3 libSystem.B.dylib 0x9800f259 pthreadstart + 345
4 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02167d2b ecx: 0xa09a84c0 edx: 0x00000000
edi: 0x00000000 esi: 0xbfffb8e0 ebp: 0xbfffbf08 esp: 0xbfffb860
ss: 0x0000001f efl: 0x00010246 eip: 0x02168657 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
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0x196d000 - 0x1a8efff +AdobeACE ??? (???)
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Model: MacBookPro1,1, BootROM MBP11.0055.B08, 2 processors, Intel Core Duo,
2.16 GHz, 2 GB, SMC 1.2f10
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86),
Atheros 5424: 2.1.14.6
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000BPVT-00HXZT3, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-857
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
USB Device: Composite Device, 0x05ac (Apple Inc.), 0x1000, 0x7d100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.),
0x0217, 0x1d200000 / 2
Picture the Possibilities, Discover your Destiny
Question the Quixotic, and Traffic in Truth
David Youngblood
Science/Math Teacher
Liberty Charter High School
8425 Palm Street
Lemon Grove, CA 91945
(619) 668-2131 -
Adobe Reader XI crashes after signature input
We recently upgraded to Adobe Reader XI (from Adobe Reader X) and had a PDF crash after inputting a signature in a signature field on the form.
This is the error that we received:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 11.0.10.32
Application Timestamp: 547e9779
Fault Module Name: Annots.api
Fault Module Version: 11.0.10.32
Fault Module Timestamp: 547e95c7
Exception Code: c0000005
Exception Offset: 00049b03
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Can anyone offer any solutions?Hi rooibosm26656311,
There might be a chance that Reader X has not uninstalled properly.
Please uninstall Reader using cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" and remove all its traces from your system.
Then, install it again from the below mentioned link:
Adobe Reader Install for all versions
Let me know how it goes.
Regards,
Anubha -
Adobe Reader X crashes after form submission
Hallo, I came across this issue.. I have PDF forms created in LiveCycle Designer with a simple button set as submit type and URL defined. Now pressing the button (in Reader 10.1.2) sends the PDF to a server but while receiving data back, Reader stops working and crashes. In my Acrobat X as well as PDF opened in any browsers, this works just fine. The funny part is that this only happens on machines that have both Reader and Acrobat installed, with just Reader installation, no problem again. Any suggestions?
Thanks. I've posted there as well. Anyone know if there's a workaround to keep reader from crashing with this form, or is my only option to roll back the servers until the creator of the form updates it?
(I have notified their webmaster of the issue, but who knows how long it will take the state to update the form.) -
Reader X crashes after 30 secs with Protected mode enabled
Having just deployed Reader X to over 100 PC's via group policy I'm a little dishartened to find that Reader X crashes after 30 secs of being open when protected mode is enabled.
Current setup is as followed:-
Clients are XP SP3, Vista SP2 & Win7 (all crash)
Server 2003 R2 domain
Reader X deployed via MSI using GPO with a transform created using the Reader X customization wizard (only set to disable updates as I'll push these out via GPO also when available).
The problem occurs with standard domain users (doesn't happen if you use an admin account to login and run Reader X), once you disable the setting for "enable Protected mode at start up" and restart Reader X it doesn't crash. I've been reading also that the protected mode creats a sandbox environment that some AV products are currently having issues with, so I've also tested by removing my AV on a test client rebooting and running Reader X with protected mode enabled, the Pc will still crash, so that rules out my AV product.
After each crash the client logs an event in the application log
Event ID: 1000
Aource Application error
Description:
Faulting application AcroRd32.exe, version 10.0.0.396, time stamp 0x4cc5e97b, faulting module WININET.dll, version 8.0.6001.18999, time stamp 0x4ccfa98f, exception code 0xc0000005, fault offset 0x0002387b, process id 0xd54, application start time 0x01cbc2ec89ab4cba.
Anyone any ideas on why this happens?I am seeing the same problem on Vista SP2 32-bit. I enabled the Protect Mode log and see a bunch of errors relating to registry entries. I am running Adobe Reader X 10.0.1 as a standard privilege user. The problem has been intermittent. Repeated attempts to open the same PDF will result in Adobe Reader X failing after 45 seconds, then the next attempt will work fine. I have had situations where an Adobe Reader X instance has been open for hours but a new instance crashed. I have not been able to identify any trigger that might explain the difference in behavior. The problem has gone away since disabling Protect Mode.
>>>
[05:31/19:10:43] Adobe Reader Protected Mode Logging Initiated
[05:31/19:10:43] NtCreateKey: STATUS_ACCESS_DENIED
[05:31/19:10:43] real path: \REGISTRY\MACHINE\Software\Adobe
[05:31/19:10:43] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[05:31/19:10:43] NtCreateKey: STATUS_ACCESS_DENIED
[05:31/19:10:43] real path: \REGISTRY\MACHINE\SOFTWARE\Adobe
[05:31/19:10:43] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[05:31/19:10:44] OpenEvent: STATUS_ACCESS_DENIED
[05:31/19:10:44] name: MSFT.VSA.COM.DISABLE.5900
[05:31/19:10:44] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[05:31/19:10:44] OpenEvent: STATUS_ACCESS_DENIED
[05:31/19:10:44] name: MSFT.VSA.IEC.STATUS.6c736db0
[05:31/19:10:44] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY -
How do I stop Adobe Reader from crashing on my unprivileged user?
I am running Windows 7 and I needed to create an unprivileged user on my computer. When I open a PDF file, it almost instantly crashes (I can view the document for about three seconds). If I simply open Adobe Reader without a PDF and click Edit -> Preferences, it crashes. If I open a PDF in any browser, it crashes.
From what I have been able to surmise, it seems that Adobe Reader is trying to read the registry of my privileged user. I have tried uninstalling Adobe Reader, temporarily giving privileges to my unprivileged user, installing Adobe Reader on that user, and then remove the permissions, but the crash still occurs. The only way to stop Adobe Reader from crashing is to start the program as an administrator or change the account type to administrator. How do I stop Adobe Reader from crashing on my unprivileged user?It said "Adobe Reader has stopped working" soon after I opened it, but I was still able to scroll down the document. It was only once I pressed Close Program that it stopped working.
Upon trying it a second time, it immediately stopped letting me scroll down when the program crashed. Here is the error log, I receive the exact same exception code every time:
Application Error
Faulting application name: AcroRd32.exe, version: 11.0.1.36, time stamp: 0x50d0b932
Faulting module name: AcroRd32.exe, version: 11.0.1.36, time stamp: 0x50d0b932
Exception code: 0x40000015
Fault offset: 0x000b7e40
Faulting process id: 0x104c
Faulting application start time: 0x01ce02e04f2d96cc
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Report Id: 961d161d-6ed3-11e2-9fb2-001fbc09988e -
We use a lot of Adobe Forms in our organization. The standard workers only have Reader XI 11.0.7 installed on their PCs. We frequently get calls about Reader crashing when filling out these forms and people losing their work. The only thing we've seen is that the crash signature is consistent.
Faulting application name: AcroRd32.exe, version: 11.0.7.79, time stamp: 0x536b80b0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xe23ef260
Faulting process id: 0x12b4
Faulting application start time: 0x01cf8f125c498f83
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: unknown
We've tried re-installing, we've tried disabling Enhanced Security. Any other suggestions?Hello,
I only reply to this post since we have exactly the same problem.
One of our users is filling Adobe Forms on Windows 7 Pro 64 Bit and from time to time the reader crashes.
This is most annoying when the form is big and the data entered is also quite a lot.
"our crash"
Name der fehlerhaften Anwendung: AcroRd32.exe, Version: 11.0.7.79, Zeitstempel: 0x536b80b0
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc0000005
Fehleroffset: 0x833ef220
ID des fehlerhaften Prozesses: 0x6cc
Startzeit der fehlerhaften Anwendung: 0x01cfb07fb3cfa768
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Pfad des fehlerhaften Moduls: unknown
It would be quite something to get this fault resolved soon. -
Adobe Reader XI crashes while sending message to it
Hi,
I found Adobe Reader XI crashes while recieving windows message ( sent from SendMessage api) from another exe. same things used to work fine with Adobe Reader X.
Any Idea to fix this?
Regards,
ArvindNo knowledge of the problem, but I'd suggest trying to isolate the problem.
Can you find a single specific Windows message that will reliably crash Reader XI? If so, what are the message parameters in full? -
Adobe reader not working after cs5 install
adobe reader not working after cs5 install
Nobody can tell you anything without proper system info or other technical details like exact version info.
Mylenium -
Every time I try to use adobe reader it crashes? (Mac 0s 10.9.3)
Every time I try to use adobe reader it crashes..tried reinstalling but same thing happens! Any ideas?
I would try deleting the program and download it again. Perhaps some part of it didn't download when you originally downloaded it.
-
Files for Adobe Reader Cause Crash
Every time I try to open a file for adobe reader, whether I get it embedded in my browser or download it from the internet either Safari crashes or Adobe Reader application crashes no matter what it is. I switched to firefox because Safari kept unexpectedly quitting constantly and it was becoming so frequent that I couldn't even do anything. Any advice on how to get the adobe reader plugin for safari to work(which i did install)? Or how to get any files to work? My friend has this same problem on her iBook, too.
Hello David:
First, I would trash the Safari preference file (com.apple.safari.plist) and restart. Then I would uninstall the current Adobe reader you have installed (get all of it) and then download the latest version from the Adobe web site. FWIW, I have no trouble at all with either safari or reading PDF files.
Barry -
Adobe Reader keeps crashing on iPad Air
Not sure if this has already been mentioned by others but my adobe reader keeps crashing every time I pull up any power points since the last update. It is really frustrating since I have so many power points on it from school saved with notes. Is there any way this can be fixed or it in the processed of being fixed in the next update? I have the iPad Air with the latest iOS software. Thank you!
This is not a problem that we have seen or that others have reported. Can you please share one of the files you are opening by emailing it to [email protected]?
Thanks! -
Adobe Reader keeps crashing on my iPad every time i am highlighting the text
Adobe Reader keeps crashing on my iPad every time i am highlighting the text. Didnt have this problem before. Please help.
Hi MR.LUSTIN,
We are not able to reporduce this issue at our end. Could you please share the file with which you are having this issue or is it like with every file this issue is there?
Thanks,
-Shilpi -
Cannot Delete Adobe Reader 9 Installer after failed download
I tried to download Adobe Reader 9 and the installation froze around 83%. After multiple attempts I tried downloading an older version (Adobe 8) and it worked but the installation folder for Adobe 9 is still on my desktop and it will not let me delete it. I have already tried using the Windows Install cleanup tool but it did not work. Any other ideas on how I can get rid of this installation program?
Thanks.. I managed to find a way to make it work.. I had no Adobe Reader in my list of programs when I went to Start | Control Panel | Add/Remove.. I took a chance and deleted Acrobat.com.. that allowed me to reload the latest v of Reader. I hope it didn't mess anything else up.
Bill, Healdsburg, CA
Woodcarvings: www.picturetrail.com/chips
Date: Wed, 9 Sep 2009 02:21:27 -0600
From: [email protected]
To: [email protected]
Subject: Cannot Delete Adobe Reader 9 Installer after failed download
I had same situation. Was able to delete by the following: (don't know why)
In Windows Explorer dragged the Adobe AIR folder from Desktop to another folder (which
removed it from the desk top display). Then just deleted it from the other folder.
Hope it works for you.
>
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