Adobe SendNow vs. Adobe Send Billing Rates

Why did Adobe keep billing me 6x as much after transitioning from Adobe SendNow to Adobe Send ($9.99 mo/ vs. $19.99 yr)? They even said the cost was the same in their transitioning document.

[discussion moved to Adobe Send forum.]

Similar Messages

  • My service is converting from SendNow Plus to Adobe Send; what is th maximum file size?

    My service is being converted from Adobe SendNow Plus to Adobe Send.  There is very little detail on differences that I can expect between the two services.
    What is the maximum file size  that I can send?  Is there a maximum?
    Do I have a storage limit?  It was 2GB with SendNow.
    The files in SendNow have a time limit, but I cannot find anywhere this is defined in Send.
    Lastly, my subscription rate is higher than the rates quoted on the Adobe website, but I cannot find a way to correct this or make a change.

    Hi Raghuveer,
    Thanks for quick reply.  Sorry, I prefer not to share my designs so I cannot send you my sample of Ai file or screenshots.  I hope you understand. 
    Anyway, I have about 50 to 60 elements used 3D effects and 60 elements used brushes.   And about 20 some elements I defined as pattern swatches (about half of them used gradient). Also, added drop shadow, zigzag effect and accent edges on 5 elements.   And 3 layers filled with patterns (my artboard size is 1220 px W x 1500 px H).  I have my layers/artboard/ color & pattern swatches/ appearance panels opened up when working in Ai.
    I hope this gives you some idea how much I am doing and what I am doing with my Ai file.   And hope that you can advise if there should be problem if doing a lot in one file?  I just cannot stop designing sometimes.
    Added this- I have 18 artboards and 22 layers in my Ai file.  Photoshop doesn't have this problem  when working with a lot of layers, only Illustrator does.
    Thank you very much!!
    mykw123

  • Why does Adobe sendnow work and the newest and greatest Adobe Send does not work?

    Why does Adobe sendnow work and the newest and greatest Adobe Send does not work? I wasted about 8 hours on trying to get Adobe Send to upload 269 files that amounted to 469MB. When it did not work I made a zip file and after a lot of wasted run time that did not work. The first situation gives little indication of when a file is loaded compared to Adobe SendNow. In both cases with Send it failed with a message like only the first 50 can be loaded. When I went and looked none of them had been loaded. With the zip file (I wanted to hide the individual files so they would not be counted) it appeared to work but very slowly and finally said it was done and I went and looked and it had done anything for oever 2 hours except a false "I'm runninng" indication.
    Thus, I took a chance with Adobe SendNow and it works great. It never gave me a limit on the amount of files nor on the size of the complete job. It shows me one file at a time when it has finished with the file uploading it. SendNow has never given me any problems.
    Why woiuld you want to change the program from SendNow to Send without the newest program being the best, fastest, user friendly program of the two? It just doesn't make sense to me. I suggest that Adobe keep SendNow working until Send is fixed. I would also suggest that SendNow and how it looks be kept, called Send, then modify Send one thing at a time until you get it to the point you need it to be for Acrobat. I have heard nothing good and now I have experienced it that Send is a piece of junk. I wasted most of my work day on giving Adobe the benefit of the doubt to find out I made a very bad decision to trust Adobe to make good decisions on the transfer of a function to another place .... both Adobe's responsibility.without making it painless for your customers that totally rely on you. Don't throw away customer confidence as it is very hard to get it back.

    Funny how you answer to "troll". (What's your handle on AT&T forums?)
    Yep! Verizon living up to it's contractual obligations by not releasing updates. Caveat emptor!
    I think there are some reasonable expectations here to keep customer's happy. When one carrier offers upgrades there is an expectation the same will happen across all the carriers. We have seen that except Big Red.
    Verizon could have said the update is in MS court months ago and stilled the voice of the disgruntled, or at least redirected it, but instead chose to be silent. Not for market share but for partial blame I think.
    We will have to agree to disagree since you only see Terms & Conditions and I, see customer satisfaction.

  • Can we have a Signature in the Adobe Send? also can it remember our passed email recipients address like SendNow did?

    Can we have a Signature in the Adobe Send? also can it remember our passed email recipients address like SendNow did?

    Hi there,
    In terms of the KB.
    You are probably looking at the old one.
    New one:
    http://helpx.adobe.com/business-catalyst/kb/modules-quick-reference.html
    Have you checked out the guide section and faq section on these forums as well? Lots of cool stuff.
    There is no Wishlist as there are other things a bit more tight in place where experienced partners work with BC on stuff for everyone. While the Amazon migration is taking a lot of man power out of BC development at the moment this was already seeing great and right features rolling out for all.
    Support has gone through a lot of changes and had a bad patch but the ticket system is on an all new system and I BC had a big jump so they had to hire a lot of new people, and it was rough for a while but I think this has improved a lot and continues to prove as the support team gain more experience. You can only be good at a support job once you learn the system and get more experience. That can only happen with time.
    In terms of problems and issues etc - You have the system status page, of which you can also subscribe too for updates via RSS and email:
    http://status.businesscatalyst.com/
    And the Blog is ALWAYS updated of the latest happenings. Big things like the Migrations partners have been getting emails and you will have seen this come through.
    You also need to check the forums as well as a lot of things are covered more then once on here, If you have an issue make a ticket but it is likely BC already know and other partners have already passed it on.
    Good to have feedback here and the team will defiantly take your points on board I am sure, but I just wanted to cover things as well, as often people just dont know things exist or dont check the right places for information saying there is none when BC defiantly does put the information out there.

  • How do I replace SendNow in Outlook with Adobe Send?

    I wish to change the parameters from the older version of SendNow to Send within my Outlook account. How is this done?

    You should remove the SendNow Outlook plugin and install Adobe Send for Outlook.
    To remove the SendNow plugin, use the Add/Remove Programs feature in Control Panel.
    To install Adobe Send for Outlook, download it here and follow the instructions: Send Large Files Online - Share, Control, Track & Manage | Adobe Send

  • SendNow  reached end of life - how to install Adobe Send in Outlook?

    I received a msg that SendNow had reached end of life. I removed it from outlook and want to replace it with Adobe Send... how do I install Adobe Send in my outlook?  I can access it on-line with my current account just fine, but I really liked the ease of access with having it right in Outlook when needing to send large files.

    Hi tammyb_wise,
    You can download the plug-in from this page: Send Large Files Online - Share, Control, Track & Manage | Adobe Send
    If you have any trouble installing it, please let us know.
    Best,
    Sara

  • How can I change the file download time using Adobe Send? Adobe SendNow had a lot more options.

    How can I change the file download time using Adobe Send? Adobe SendNow had a lot more options.I don't see nay with Adobe Send.

    There isn't a feature in Adobe Send for setting and end-date for a file's availability. At any time, you can Unshare the file, however.

  • Adobe Send nul vs Adobe SendNow

    Bonjour,
    Adobe Send toujours aussi lent et surtout aucune amélioration concernant les adresses mails que l'on doit renseigner à chaque fois -exaspérant-, ce qui n'était pas le cas avec Adobe SendNow.
    Pourquoi avoir changé ?

    [discussion moved to Adobe Send forum.]

  • Adobe Send has less features than Adobe SendNow. Is there a way to enable email notification of sent and downloaded files?

    I have just recently switched (forcibly) from SendNow to Adobe Send. I was using the service in order to securely send records to clients and the send receipts as well as the download receipts have proven in-vaulable later down the line. Is there a way to enable such functionality in the new Adobe Send product?

    Hi cmagroup,
    Kindly refer this Faq: Adobe Send | Getting started
    I hope this would help you.Let us know for further assistance.
    Regards,
    Florence

  • Why is Adobe SendNow not working anymore (after using Adobe Send)?

    Why is Adobe SendNow not working anymore (after using Adobe Send)?
    Can this be fixed?

    We are concerned that you did not have a positive experience with Adobe Send. Can you share more information about your workflow so we can try to diagnose the problem?
    If you can provide some context on whether you were using the Adobe Send website or the integration with Adobe Reader? Can you share some details on the types of files and approximate sizes you were trying to send to your clients?

  • Why does Adobe send me an email every month saying my account will automatically expire then bill me anyway using expired credit card information?

    Why does Adobe send me an email every month saying my account will automatically expire then bill me anyway using expired credit card information?

    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Regarding transferring my subscription from SendNow to Adobe Send: So I'm being charged $9.99 a month, and new subscribers pay $1.67 a month? Can I just cancel and sign up again?

    Regarding transferring my subscription from SendNow to Adobe Send: So I'm being charged $9.99 a month, and new subscribers pay $1.67 a month? Can I just cancel and sign up again?

    Hi sprial69,
    Please Contact Customer Care. An agent should be able to help you with that.
    Best,
    Sara

  • Is there a way to view the messages I sent along with files in Adobe Send?

    Is there a way to view the messages I sent along with files in Adobe Send?

    Too bad...I wish that feature was still there that was in SendNow...I also have to go and get the recipients email each time I send a file instead of Send remembering the email addresses I have sent to in the past.
    Are any of the great features of SendNow going to be brought over into Send? Or are they just gone...I am a paying CC user...just curious what's going on at Adobe...Thanks for your very quick response though...I guess my message content is gone.

  • An error occurred while trying to access the service when trying to access adobe send since feb 28

    I have been trying to access my adobe send to send some files keep getting error message : an error occured while trying to access the service"
    everything was fine up until yesterday...

    Is that "SendNow"? If so you may get better help in the SendNow forum here: http://forums.adobe.com/community/sendnow

  • Can I convert a pdf to word doc with adobe send?

    can i convert a pdf to word doc with adobe send--if so, how?

    Adobe Send is the latest rebranding of Adobe Sendnow. It's a sender for big files, not a converter. Send Large Files Easily - Select, Send, & Confirm & Track| Adobe Send

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