Regarding transferring my subscription from SendNow to Adobe Send: So I'm being charged $9.99 a month, and new subscribers pay $1.67 a month? Can I just cancel and sign up again?

Hi sprial69,
Please Contact Customer Care. An agent should be able to help you with that.
Best,
Sara

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I have transferred songs/music from my computer to I tunes. I'm unable to transfer them to my new I Pod Classic

I have transferred songs/music from my computer to I tunes. I'm unable to transfer them to my new I Pod Classic

Hi emile,
It is not entirely clear when the transfer process from your computer to your iPod classic fails, but if the iPod is not being recognized by your computer this article may help -
iPod not appearing in iTunes
You may also want to try resetting your iPod -
How to reset iPod
Thanks for using Apple Support Communities.
Best,
Brett L

How long does step 4 of 6 (transferring Purchases) take from an iphone? its been doing it for about 20-30 minutes now and hasn't progressed at all, i dont know if its crashed or anything, and im scared to unplug it... HELP

how long does step 4 of 6 (transferring Purchases) take from an iphone? its been doing it for about 20-30 minutes now and hasn't progressed at all, i dont know if its crashed or anything, and im scared to unplug it... HELP

how long does step 4 of 6 (transferring Purchases) take from an iphone? its been doing it for about 20-30 minutes now and hasn't progressed at all, i dont know if its crashed or anything, and im scared to unplug it... HELP

I would like to put Dreamweaver 8 on a new computer. There is no "deactivate" function and the technical support person I chatted with recommended I come here. Can I just use the serial number again? How can I deactive? Has anyone else run into this?

There is no "deactivate" function and the technical support person I chatted with recommended I come here. Can I just use the serial number again? How can I deactive? Has anyone else run into this? How can I get Dreamweaver 8, which is no longer being activated by Adobe, on a new computer? Is it even worth doing or do I need to get a new version. What are the killer features I'm missing?

If you manage to get it installed on your current OS, don't forget to install the 8.02 update.
Adobe - Dreamweaver Support Center : Updaters
Nancy O.

Just purchased this, verified my email, payment taken etc., etc., but keep getting a message when trying to convert a doc saying an error occured when signing in. I have siged out and signed in again - no avail. Any help would be much appreciated. Than

Just purchased this product, verified my email, payment taken etc., etc., but keep getting a message when trying to convert a doc saying an error occured when signing in. I have siged out and signed in again - no avail. Any help would be much appreciated. Thanks

Hi there Katie,
I just checked your account, and see that it's active. Are you trying to sign in via Adobe Reader? If so, please choose Help > Check for Updates in Reader and make sure that it-s up-to-date. The most current version, 11.0.07, should alleviate that sign-in error.
Best,
Sara

Im trying to do itunes match i get to the third part which it says gathering artwork and songs and about half way through it stops and says ther is a problem sign out and sign in again which i do and still it happens getting really frustrated please help

Hi im having problems loading itunes match everytime it gets to the third installment it stops and tells me there is a problem sign out and sign in again which i do and still the same problem. I did get an email saying notice about your apple id and to verify now but when i go to page its saying 404 not found im now ready to ditch apple products and go else where every where i turn theres a problem this is my final calling please help.

Hi im having problems loading itunes match everytime it gets to the third installment it stops and tells me there is a problem sign out and sign in again which i do and still the same problem. I did get an email saying notice about your apple id and to verify now but when i go to page its saying 404 not found im now ready to ditch apple products and go else where every where i turn theres a problem this is my final calling please help.

ITunes Match asks me to sign out and sign in again every time I attempt to update. How do you fix this problem?

iTunes Match asks me to sign out and sign in again every time I attempt to update. How do you fix this problem?

My problem is it asks me to sign out and back in every time I try to update ITunes Match. And it won't let you add a new song to a playlist unless it's updated on Match. So every time I add a song I have to sign out and back in just to put it on a playlist. I saw this issue on the internet but no solution.
Very sorry I did iTunes Match. Shuffled my playlists without asking and this additional extra work just to add a song to a playlist. Not impressed - at all.
I do thank you for trying. Surprised Apple doesn't monitor this stuff and step in and provide a fix. Left to our own devices. Thanks Apple!

Have one WiFi signal into the apartment for my Air, and another wifi signal for my 5c phone plan. Both from the same provider. Expensive. Is there a way to 'combine' WiFi signals so I pay only for one, but can get on the Internet with my Air?

Have one WiFi signal into the apartment for my Air, and another wifi signal for my 5c phone plan. Both from the same provider. Expensive. Is there a way to 'combine' WiFi signals so I pay only for one, but can get on the Internet with my Air?

Roamingnome, thanks for your response. Although I have been a Bell (Canada) customer for my WiFi signal for years, the 5c and its necessary mobility plan, is very recent. Some years ago, Bell supplied its own ‘router’ for my computer, and claimed that it was possible to get their WiFi signal only with the router they supplied. When I recently received the 5c, I wondered if the plan it requires, which is within the much wider, overall Bell zone, could be used somehow to get my Air online - some sort of tethering? - that allows me to give up the Air WiFi service and router all together, but still get the Air connected. Here in Canada, Bell Mobility and other Bell services are very separate. Any suggestions appreciated.

I"d like to CANCEL my annual subscription but you PURPOSELY make it hard to do so. I've been waiting forever to ******** cancel. Can someone just cancel my account please!?

I want to cancel my annual subsription. How do I get that done without waiting for someone online forever? I know you purposely make it hard to do do! Just cancel it for God's sake!

Hi Andrew ,
We would surely be unhappy for that decision of yours .However please refer to the following link in order to cancel the annual subscription of your product.
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-serv ices.html
Stay well.
Regards
Sukrit Dhingra

Unwanted and never used Adobe cloud but being charged $10.54 per month since August

I just became aware that I have been charged $10.54 per month since I tried Adobe photo shop and Lightroom "free trial" in August. I didn't realize this "free trial" was going to be converted to a month to month membership. So basically I've been charged $50+ for services I've not used and didn't even know I had access to. I decided after trying these programs, they were too advanced for me. I've cancelled my membership today. Is it possible to have any of this money reimbursed, especially for Dec since I'm not using this programs. I'm very disappointed in this situation and feel taken advantage of. I've received emails from Adobe Cloud that seemed like advertisements and I deleted them. I don't even know what Adobe cloud is or how it is used. Please advise re: reimbursement requested.
Sincerely,
Vicki Reed

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I am being charged £46.88 per month for cs6, bridge AI etc and i only need bridge and CS6.. Adobe says i have to pay that amount to get the two i need? Anyone else know i feel i am being ripped off!

Does anyone know if you can get just CS6 and Bridge and the cost? I am paying £46.88 a month for everything i dont need

The full Creative Cloud of applications are $50/month.
A single app $20 a month
And for Photographers $10/month Photoshop/Lightroom Bridge CC is a free app for all levels.
If you cannot meet those conditions, you can purchase the permanent license CS6 products.
https://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_ creativesuite6.html?start=10
I don't work for Adobe, but will at least let you know you can still purchase a permanent license.
Gene

Transferring long lists from Excel to Adobe Forms

Is there a way to add a list from Excel to a drop down menu in Adobe Forms Central?

Unfortunately this is something that is not supported at this time.
-Jeff

Hello ive set up icloud on my iphone4s. Does this mean all my music is now saved on icloud? If my PC dies can i just download all my music again from icloud

I have all my music downloaded from itunes on my PC and have icloud set up on my Iphone 4s. Is all my music stored on Icloud because it only seems to be using 0.5G?

No,your purchase history will be available of all purchases made on your iTunes apple ID.
View purchase history for app or itunes and you will be able to view the purchase history and tap on the cloud to download it to your phone.
To add your music not purchased through itunes you can purchase itunes match, that will allow you to be able to upload your music (what is compatible) to your itunes match on your phone (visible when purchased).

Why do I continue to get notices that my subscription has expired, yet my credit card continues to be charged $19.99 per month. Either its expired or it hasn't. What gives?

I've asked the question above. I just need to talk to someone who can tell me IF my subscription has actually expired. If it has, on what date. And, if it has why is my credit card continuing to be charged the monthly fee.

Hi vickib61138142,
I've checked your account using the email that you use here in the forums. It looks like you were last charged $19.99 on December 7 2014 for your Acrobat Pro subscription. And that subscription is now expired due to a payment processing error (maybe the expiration date on your card changed?). According to your records, when were you charged last?
I would recommend that you Contact Customer Care if you're finding that you've been charged in January/February but sill don't have access to your subscription.
You can also update the credit card information stored for you account by following the instructions in this document: Manage your membership and payments | Creative Cloud
Kind regards,
Sara

Upgraded from 3.6 to 8. Firefox 8 keeps wiping out my stored passwords and sign-ons. I keep adding them back (key3.db & signons file). Also, private browsing doesn't work. I push that button and nothing happens.

I replace the key3.db and signons.sqlite files with older ones that i've saved. They work the first time I launch Firefox 8, but if I shut it down and then reopen the browser, they're wiped out again
Also, when I click on "private Browsing," nothing happens. No warning screen. It just sits there.
I'm on Vista Home premium. Been using Firefox and Thunderbird a number of years. Have never had an issue.

Make sure that you do not run Firefox in permanent Private Browsing mode.
*https://support.mozilla.com/kb/Private+Browsing
To see all History and Cookie settings, choose:
*Tools > Options > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b>
*Deselect: [ ] "Always use private browsing mode"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Regarding transferring my subscription from SendNow to Adobe Send: So I'm being charged $9.99 a month, and new subscribers pay $1.67 a month? Can I just cancel and sign up again?

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