Ads in itunes radio
I subscribe to itunes match, why do I hear ads on itunes radio?
Disregard. Found the other thread and seem to have fixed it.
Similar Messages
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Ads on iTunes Radio with Match subscription
I'm subscribed to Match, but I'm still getting ads on iTunes radio within Apple TV. Is anyone else experiencing this or have any ideas on how to fix?
Just want the ads gone... I am in touch with Apple Support team and I will post any updates here. They are currently aware of the issue and I sent screen captures, steps I tried to resolve the issue and a link to this discussion. Please post if you are having this issue so we can have a clearer picture of the devices involved. So far I have only witnessed ads on non iOS devices running the newest version of iTunes 12.0.1.26. I use iTunes Radio on my iPhone in my car and have not heard any ads. Looking at those who have posted it appears to be both PC and Mac.
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I've been hearing ads when listening to iTunes Radio on my laptop (Windows 7, iTunes 12.0.1.26). I subscribe to iTunes Match. With one of the iTunes updates, the ads came back for some reason. Is there an option that I'm missing to turn off the ads? I had everything working before the update to iTunes 12.
Thanks,
Keith- In iTunes, Store/View Account navigate to the Account Information section
- In the iTunes in the Cloud section, click Manage Devices
- Under Manage Devices, remove all devices and click Done
- Once the devices are removed, log out of the account
- Open iTunes Preferences, go to Advanced, and click Reset Warnings and Reset Cache
- Quit iTunes and restart the computer
- Reopen iTunes, log into the account, listen to iTunes Radio -
HT4914 Has anyone else started hearing ads on iTunes Radio with iTunes Match enabled?
I have checked my account and I have iTunes Match enabled but since upgrading to Mac OS 10.10 I am getting ads every 5 songs.
Just want the ads gone... I am in touch with Apple Support team and I will post any updates here. They are currently aware of the issue and I sent screen captures, steps I tried to resolve the issue and a link to this discussion. Please post if you are having this issue so we can have a clearer picture of the devices involved. So far I have only witnessed ads on non iOS devices running the newest version of iTunes 12.0.1.26. I use iTunes Radio on my iPhone in my car and have not heard any ads. Looking at those who have posted it appears to be both PC and Mac.
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Ads on iTunes Radio/iTunes Match
I have a paid iTunes match account and I was just listening to iTunes Radio on my Apple TV and a commercial was played. I thouhgt there were no wads with a paid account? Did i miss something?
GYou must have iTunes Match enabled on the device to listen to iTunes Radio ad-free.
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I pay for iTunes Match but still have ads in iTunes Radio on my PC.
I have enabled, and re-enabled iTunes Match on my PC. Apple support told me I also have to have it enabled on ALL of my devices connected to my iTunes account (seems like a silly limitation) so I enabled Match on all of them, and still see a Gwen Stefani add for MasterCard all day, every day. How do I stop the adds in my radio stream? They will pop open the full player, even while I'm using the mini player, and show a full screen video ad...
Hi,
No. Match only works with music in your computers iTunes library.
You will need to copy your music from the ipad to your computer. If you search the web, you will find apps that will allow you to do this.
Jim -
Why am I hearing ads on iTunes Radio?
I purchased iTunes match and have it turned on for both my iPhone and iPad. Ever since the last iTunes update I am again receiving annoying ads. How do I stop them?:
- In iTunes, Store/View Account navigate to the Account Information section
- In the iTunes in the Cloud section, click Manage Devices
- Under Manage Devices, remove all devices and click Done
- Once the devices are removed, log out of the account
- Open iTunes Preferences, go to Advanced, and click Reset Warnings and Reset Cache
- Quit iTunes and restart the computer
- Reopen iTunes, log into the account, listen to iTunes Radio -
HT5848 Why am I getting ads on iTunes radio when I paid a subscription to NOT get ads?
Frustrating. Anyone got any ideas?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
I just got iTunes radio on my work laptop. I pay for iTunes match, I am still getting ads. I am signed in with my Apple ID, I do not have any music or anything else configured just downloaded iTunes for the radio on my laptop. Any ideas why I am still getting adds even though I am signed in and have iTunes Match.
Thank youHey ADiNozzo,
Thanks for the question. I understand you are experiencing ads with iTunes Radio even though you are an iTunes Match subscriber. Let’s check to make sure iTunes Match is enabled on your work laptop. If it is already enabled, try disabling and re-enabling it:
Common questions about iTunes Radio
http://support.apple.com/kb/TS5181
iTunes Match subscribers: To remove ads from iTunes Radio, you must turn on this service in Settings > Music on your iOS device or choose Store > Turn On iTunes Match in iTunes on your Mac or PC.
Thanks,
Matt M. -
I have the Itunes match but am getting radio ads after upgrading. How do I get the Itunes radio to play ad-free again?
Hello fortcoins,
It may help to turn iTunes Match off, then back on.
Windows: While holding down the shift key, choose Store > Turn Off iTunes Match.
Turn iTunes Match on by selecting Store > Turn On iTunes Match.
How to troubleshoot iTunes Match
http://support.apple.com/en-us/TS4054
Cheers,
Allen -
I bought iTunes Match; nonetheless, on iTunes Radio I routinely get ads. Apple says that with iTunes Match one should not get ads. Whaddup?
Requiring Match to be switched on, even though we have paid, to get ad free Radio can be costly. Why?
Because if you want to listen to Radio with cellular data (not much data required) you are also agreeing to Match over cellular which can suck data like you won't believe. -
ITunes Radio Ads won't go away!
My iTunes radio continues to play ads even though I have an iTunes Match subscription, which is enabled on all my devices. Just doesn't seem to recognise it. What's going on?!
An older post said to login to your account within itunes; go to account information; then disable icloud and ping. Since I'm also on 10.6.8 there is no "disable iCloud" option. So this is what I did (and it worked) - from the Account page within iTunes Store (must be logged in):
1. Ping was already disabled/off
2. In the iTunes match section, I clicked "Learn More" then clicked "No thanks". Effectively turning off Match (it gets removed from the sidebar).
3. Under "Settings" I turned off "Recommendations and Ping Postings".
I don't know which step - #2 or #3 actually made that login prompt no longer appear, but it doesn't so I'm happy.
Also, I had already disabled "Download updates automatically" in system preferences (and that didn't fix the iTunes problem). Note that I had that disabled that before I updated to 10.6.8 and the 10.6.8 re-enabled it. Not related, just mentioning in case that box needs to be unchecked too.
Other things you can try are in this Reset Warnings tip in this iTunes Windows thread (I didn't try it since the above worked for me):
https://discussions.apple.com/message/18589065#18589065 -
Hello,
I have an iTunes match subscription. I was listening to iTunes Radio on my Apple TV via AirPlay from my iPad and I was surpirsed to hear an ad. I thought if I had an iTunes match subscription I would not hear ads.
--LindaIt was not turned on. I just did that now so I will see if this resolves the problem. I will be glad when the update for the AppleTV comes out so I can listen directly from AppleTV.
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HT204406 So I have iTunes Match, but I still get ads on Apple Radio. Any ideas?
So I have iTunes Match, but I still get ads on Apple Radio. Any ideas?
You must have iTunes Match enabled on the device to hear ad-free iTunes Radio.
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HT4914 I have Itunes Match but still get ads on Apple radio. How can I fix
ITunes Match is enabled but still get ads on Apple Radio channels. How can I fix?
thx,Hey there Chriskir,
It sounds like you would like to delete all the songs from your iPad but still be able to access them in iTunes Match. You can delete all the songs from the Music section of your Usage in Settings by swiping your music left:
Settings > General > Usage
iPhone, iPad, and iPod: Understanding capacity
http://support.apple.com/kb/ht1867
Thank you for using Apple Support Communities.
All the best,
Sterling
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