Advice required after power outrage

man where do i begin.
last week we had a power outrage where the supply in teh street came on and off around 23 times in less than 24 hours. I called Bt tech being the spped had dropped and was advised to reset the VDSL which I carried out at least 6 times which made the speed issue even worst.
I have ben advised to leave the conenction alone and the speed should pick up. This as not happen within the last 48 hours. I called tech support again and you just appear to get no wheer with them. They have ininformed me and really told me what i want to hear rather than the true situation. Anyway i understand the issue as now been placed with the level 2 desk who are due to call tuesday (tomorrow morning) would a IP profile reset be a good idea or best left? I jsut have little faith in what th tech folk are telling me.
Lee

Level 2 failed to call as promised this morning so I called them.
I cannot explain the total frsutration with the people in India they listen and just keep saying I know and sorry - this is simply not good enough. I dot want to hear sorry i want the issue resloved.
Again I was requested to run speed test -they carried out another line test. I STRIONGLY informed them I was VERY unhappy about resetting the two modem and they said they would be unable to assist if I did not. They messed about doing whatever they choose to do requesting further line speed test and resets. The line as expected as dropped further. I ve now been told its going across to the engineers. 
When working fine I think BT offers a great service, but faults is the area which lets them down so VERY badly.
I asked about the VDSL being affected -she said if the VDSL had green lights displayed then it was fine.
They are messing around doing something I have been advised me to wait a further 24 hours when the line speed should improve.
Lee

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