After 11 years with Verizon, they are trying to get away with ripping me off... Edge program...

Signed up for Edge in May, somehow VERIZON "accidentally" cancelled my Edge program for 5 months, and then sent me a letter saying they were fixing the problem. I never noticed that it had been cancelled, and have never in 11 years had a problem with Verizon. My bill when on the edge program with the incentives, is about $180 for both phones. When it was not on the Edge program due to Verizon's mistake, my bill was $185 per month for those months. So basically, it was pretty much the same price, because of the incentives we received for adding the Edge program, and we were able to get 2 new phones. After HOURS of speaking on the phone with agents trying to correct this issue when my bill hit over $300 in October, we were finally able to fix the money problem and I wasn't "overcharged". However, there has been no one in this company that has been able to help me fix the other pretty big problem with THEIR error. Since they "fixed" the problem in October, they started my Edge program over, and basically shafted me out of 5 months and payments towards the 2 phones. The only reason we agree to do the edge program was to upgrade phones every 12 months, but now because of VERIZON'S MISTAKE, we are going to have to make 17 payments to reach that halfway point. All they keep telling me is that I wasn't on Edge for those 5 months, so I wasn't paying for the phones, but what noone understands, is that if they never screwed up and canceled my edge on accident, then I would have been paying basically the same amount of money every month, except I would be 5 payments further on my plan. I don't care where they allocated my payments, this was VERIZONS mistake and they need to go back those 6 months and fix every bill to show that I was on the edge program and they need to update my account, but refuse to help me. WHO SHOULD I CONTACT FOR HELP? News companies, better business bureau?? I'm so frustrated.

This happened to me to and I feel strongly that Verizon should correct the extension of the end date on 2 phones on my account. I upgraded 3 lines on my account on the same day in April 2014 - one line has continued on the Edge program correctly, 2 lines were taken off the Edge program in error by Verizon and when Verizon discovered their error (and of course caused billing issues that were difficult to work through) and put the 2 phones back on the Edge program, those 2 phones now have a much later end date than the one line that didn't get canceled off Edge (again error  by Verizon). During my last conversation with a Verizon rep while correcting the billing issue, I asked if they could correct the issue on the completion/upgrade timeline on the 2 lines Verizon messed up & was told it was a different department I would need to talk to....I am working up the time & patience to spend on a call to Verizon to see if there is anyway they will fix this as they should!

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    HTTP Request Method is : POST
    [62]:ERROR:[fnd.common.Message.auto_log]:FNDFND_FORM_POST_SECURITY_FAILEDYHOMEFND_GLOBAL_PRMPT_HOME
    [62]:ERROR:[fnd.framework.OAException]:You are trying to access a page that is no longer active.
    - The referring page may have come from a previous session. Please select Home to proceed.
    Click on browser Back button and all LOV values are empty on original screen. Try and select value from LOV and after selection:
    [23]:EVENT:[xx.oracle.apps.ap.legal.webui.EngagementCO]:OAF LOG: Event : Call Process Form Data, in: xx.oracle.apps.ap.legal.webui.EngagementCO: Entering Process Form Data
    [23]:EVENT:[xx.oracle.apps.ap.legal.webui.EngagementCO]:OAF LOG: Event : Call Process Form Data, in: xx.oracle.apps.ap.legal.webui.EngagementCO: Entering Process Form Data
    [23]:UNEXPECTED:[fnd.framework.webui.OAPageContextImpl]:MACCHECK: . Parameter failing validation is :VendorId. Parameter "VendorId" failed Validation. Value got from request object is 996 
    Incoming URL is : /OA_HTML/OA.jsp?page=/xx/oracle/apps/ap/legal/webui/EngagementPG&_ti=752953423&language_code=US&&OAFMID=94470&OAPB=_OAFMID&oapc=17&oas=lC4tbZwHYHffQY6uX7agiA.. .
    Current URL is :  /OA_HTML/OA.jsp?page=/xx/oracle/apps/ap/legal/webui/EngagementPG&_ti=752953423&language_code=US&&OAFMID=94470&OAPB=_OAFMID&oapc=17&oas=lC4tbZwHYHffQY6uX7agiA.. . 
    Referer URL is : https://paydev.company.com/OA_HTML/RF.jsp?function_id=48080&resp_id=53189&resp_appl_id=20003&security_group_id=0&lang_code=US¶ms=CtXL5LFdg5E7c.aFPRw7fTZ5STWrUsz9iXF2ByXh3F4&oas=gAqepzP-un4kBOC8NUxtIQ.. .
    HTTP Request Method is : POST
    [25]:ERROR:[fnd.common.Message.auto_log]:FNDFND_FORM_POST_SECURITY_FAILEDYHOMEFND_GLOBAL_PRMPT_HOME
    [25]:ERROR:[fnd.framework.OAException]:You are trying to access a page that is no longer active.
    - The referring page may have come from a previous session. Please select Home to proceed.

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