After failed installation from DVD unable to uninstall to retry - Error message 2343

Having started installation of Elements 12 from DVD it failed before completing the installation and then rolled back the last two items on the installation list (out of 3). Now when running the DVD again it endeavours to do an uninstall before trying a reinstall. However it is unable to complete the uninstall process and fails every time with the Error 2343 - specified path is empty. Suggested options such as deleting temporary files and doing a clean boot produce exactlly the same result. This is on a Windows 7 Pro x64 PC with 8GB RAM and an i3 processor and 500GB disc with over 200GB free. It would seem that the only solution to remove the software is to edit the registry, as the standard uninstall process is clearly not going to complete. I therefore need to know what registry edits are needed in order to remove the programme complately from the PC. Otherwise it is clear that it is never going to be possible to install the software, which makes it rather a waste of money!

I had already tried that I'm afraid, without success. I therefore tried the installation on a different PC, also Windows7 Pro x64 but with different hardware (AMD proc., different disk controller and different DVD ROM but also with 8GB RAM and plenty of available disk space). The only other common parameter to note is that both PCs are running Bitdefender antivirus software. However I allow the AV software to completely check the Photoshop Elements 12 DVD ROM before starting the install process, as this can take severla minutes, so that the AV software does not need to access the DVD ROM drive during the install process. The software installation failed during the installation of the Shared Technologies scetion exactly as on the previous PC. I can only conclude that either there is a problem with Windows 7 Pro x64 or Bitdefender compatibility and that it will not be possible to install this software on either of these PCs in its current form. There has to be a limit as to how much time one is willing to spend on overcoming an incompatibility like this. I think I will have to find an alternative photo editing product (the Serif trial product seems to load without any problems on the original PC!). Thank you anyway for your help and suggestions but I think in this case we have hit a brick wall.

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After failed installation from DVD unable to uninstall to retry - Error message 2343

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