After installing Maverick my computer, when restarted, only a gray screen appeared. My computer won't work at all...what happened?

After installing Maverick my computer shut down and when it restarted I couldn't get to the home screen. The monitor was grey with some dark grey shapes, it sounded like it was constantly running a program. My computer is sick!! HELP

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.   
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
     a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

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              iMac (27-inch, Mid 2010)
              iMac - model: iMac11,3
              1 2.93 GHz Intel Core i7 CPU: 4 cores
              16 GB RAM
    Video Information:
              ATI Radeon HD 5750 - VRAM: 1024 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 0 days 9:55:48
    Disk Information:
              Hitachi HDS722020ALA330 disk0 : (2 TB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 2 TB (1.25 TB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              HL-DT-STDVDRW  GA32N 
    USB Information:
              Apple, Inc. Keyboard Hub
                        Apple, Inc Apple Keyboard
              Apple Inc. Built-in iSight
              Apple Computer, Inc. IR Receiver
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Internal Memory Card Reader
    FireWire Information:
              WD My Book 111D 800mbit - 800mbit max
                        disk1s1 (disk1s1) <not mounted>: 32 KB
                        My Book (disk1s3) /Volumes/My Book: 1 TB (30.96 GB free)
    Thunderbolt Information:
    Kernel Extensions:
              com.kaspersky.kext.klif          (3.0.2d39)
              com.kaspersky.nke          (1.0.2d43)
              com.kaspersky.kext.kimul.44          (44)
    Startup Items:
              FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist 3rd-Party support link
              [loaded] com.adobe.SwitchBoard.plist 3rd-Party support link
              [loaded] com.kaspersky.kav.plist 3rd-Party support link
              [loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [invalid] com.oracle.java.Helper-Tool.plist
    Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [loaded] com.adobe.CS5ServiceManager.plist 3rd-Party support link
              [loaded] com.divx.dms.agent.plist 3rd-Party support link
              [loaded] com.divx.update.agent.plist 3rd-Party support link
              [loaded] com.kaspersky.kav.gui.plist 3rd-Party support link
              [invalid] com.oracle.java.Java-Updater.plist
    User Launch Agents:
              [loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
              [loaded] com.google.keystone.agent.plist 3rd-Party support link
    User Login Items:
              Scroll Reverser
              Scroll Reverser
              iTunesHelper
              EEventManager
              Dropbox
              AdobeResourceSynchronizer
              EEventManager
              ConnectService
    Internet Plug-ins:
              Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              OVSHelper: Version: 1.1 3rd-Party support link
              NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 3rd-Party support link
              RealPlayer Plugin: Version: (null) 3rd-Party support link
              AdobePDFViewerNPAPI: Version: 11.0.02 - SDK 10.6 3rd-Party support link
              FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
              Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              iPhotoPhotocast: Version: 7.0 - SDK 10.8
              NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 3rd-Party support link
              AdobePDFViewer: Version: 9.5.5 3rd-Party support link
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
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              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
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              Unity Web Player: Version: UnityPlayer version 2.6.1f3 3rd-Party support link
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              Fan Control  3rd-Party support link
              Flash Player  3rd-Party support link
              Perian  3rd-Party support link
    Bad Fonts:
              None
    Old Applications:
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              /Library/Application Support/DivX
                        DivXUpdate:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        DivXMediaServer:          Version: 10.0 - SDK 10.5 3rd-Party support link
                        DivXTransferWizard:          Version: 10.0.0 (Build 10.0.1.41) - SDK 10.5 3rd-Party support link
                        DMSLaunch:          Version: 1.0 - SDK 10.5 3rd-Party support link
              SketchUp:          Version: 8.0 - SDK 10.5 3rd-Party support link
                        /Applications/Google SketchUp 8/SketchUp.app
              /Applications/Microsoft Office 2011/Office
                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              /Applications/Microsoft Office 2011
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              Wondershare Helper Compact:          Version: 2.2.3.1 - SDK 10.5 3rd-Party support link
                        /Users/christophermcgreger/Library/Application Support/Helper/Wondershare Helper Compact.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              FacebookVideoCalling:          Version: 1.2.0.157 - SDK 10.5 3rd-Party support link
                        /Users/christophermcgreger/Library/Application Support/Facebook/video/1.2.0.158/FacebookVideoCalling.app
              Wondershare AllMyTube:          Version: 3.2.4 - SDK 10.5 3rd-Party support link
                        /Applications/Wondershare AllMyTube/Wondershare AllMyTube.app
    Time Machine:
              Skip System Files: NO
              Mobile backups: OFF
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 2  Disk used: 696.37 GB
              Destinations:
                        My Book [Local]
                        Total size: 931.36 GB
                        Total number of backups: 51
                        Oldest backup: 2013-07-17 12:40:03 +0000
                        Last backup: 2014-01-05 23:55:06 +0000
                        Size of backup disk: Too small
                                  Backup size 931.36 GB < (Disk used 696.37 GB X 3)
                        Data [Network] (Last used)
                        Total size: 3 
                        Total number of backups: 53
                        Oldest backup: 2013-07-16 22:38:22 +0000
                        Last backup: 2014-01-05 22:50:13 +0000
                        Size of backup disk: Adequate
                                  Backup size 3  > (Disk used 696.37 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                  11%          mds
                   3%          WindowServer
                   2%          diskimages-helper
                   1%          EtreCheck
                   1%          kav
    Top Processes by Memory:
              524 MB          mds_stores
              360 MB          kav
              246 MB          com.apple.IconServicesAgent
              213 MB          com.apple.MediaLibraryService
              164 MB          Finder
    Virtual Memory Information:
              10.45 GB          Free RAM
              3.44 GB          Active RAM
              851 MB          Inactive RAM
              1.27 GB          Wired RAM
              918 MB          Page-ins
              0 B          Page-outs

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    Ooops.
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    I always wipe out a partion when installing a new OS.  Zeroing out is a bit more thorough, you will know if your drive is junk... but it's overkill for me.
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    I'm 2 weeks away from doing a carbon copy clone from my 10.9.1 os drive in my dock to my internal drive.
    by the way.. I am running Mavericks on a 8 core macpro 2,1.  I have a modified bootloader that has an arbitration layer EFI32 to/from EFI64 emulated.
    pretty cool.
    And from new system standards, the old macpro stacks up pretty well:

  • My Early 2009 Mac Pro won't restart after installing Mavericks

    I have installed Mavericks on my Early 2009 Mac Pro and all seemed to install just fine but when I restart the Mac then it won't get past a grey screen with Apple logo. It seems that it does get reasonabley far into the startup, it gets passed the grey screen with cricling progress thingmy under the Apple logo, then it flashes very quickly and after that it is a grey screen with the Apple logo and no further.
    I did try installing Mavericks when it first came out and I had this problem so I just abandoned and reinstalled Mountain Lion from my Time Machine backup. However I thought that with Mavericks now at 9.1, maybe it would work okay this time but no change. However this time I do want to get it working because the lastest Final Cut Pro X requires Mavericks and I do a lot of video editing.
    Here are the things I've tried which have made no difference:
    Removed all peripherals, so that now nothing is plugged in except the original Apple Keyboard, my Apple trackpad and my Eizo monitor.
    I tried starting it in Safe Boot mode but this made no difference.
    I started it up in Recovery mode and it will start in Recovery mode. While in Recovery mode I checked the startup hard drive with Disk Utility, the drive is fine, as and I repaired disk permisions which made no difference.
    I zapped the PRAM.
    I connected it to my MacBook Pro in Target Disk mode and used ProSoft's Drive Genius 3 to check over the startup hard drive again and check disk permissions and all is well.
    It still will not startup
    I would be most grateful if someone could assist.

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 3
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 4
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 5
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 6
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 7
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 8
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 9
    Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 10
    This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 11
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • After installing maverick my computer is very slow

    after installing maverick my computer is very slow, what can I do?

    First, back up all data immediately, as your boot drive might be failing.
    Step 1
    This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
    If you have more than one user account, these instructions must be carried out as an administrator.
    Triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|timed? ?o' | tail | open -ef
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key.
    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
    A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
    Step 2
    There are a few other possible causes of generalized slow performance that you can rule out easily.
    Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    Reset the System Management Controller.
    Run Software Update. If there's a firmware update, install it.
    If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
    If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
    If you have many image or video files on the Desktop with preview icons, move them to another folder.
    If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
    Check your keychains in Keychain Access for excessively duplicated items.
    Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
    If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
    Step 3
    When you notice the problem, launch the Activity Monitor application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
    Select the CPU tab of the Activity Monitor window.
    Select All Processes from the View menu or the menu in the toolbar, if not already selected.
    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for User, System, and Idle at the bottom of the window.
    Select the Memory tab. What value is shown in the bottom part of the window for Swap used?
    Next, select the Disk tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in andWrites out.)
    Step 4
    If you have more than one user account, you must be logged in as an administrator to carry out this step.
    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Select the 50 or so most recent entries in the log. Copy them to the Clipboard by pressing the key combinationcommand-C. Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • Freezing up after latest 10.5 update when restarting computer or waking fro

    Freezing up after latest 10.5 update when restarting computer or waking from sleep. Is anyone else seeing this?

    I am having the same problem with the screen not waking up after it goes to sleep. Once I was able to recover with pressing the power button just long enough to wake it but not restart. The other two times I had to power down and restart -- I also got the jagged screen graphics once.
    I have been experiencing this since I installed the 10.5.3 update. It seems to be ok if I put the computer to sleep using 'Sleep' on the Apple menu, but if my screen saver comes on and it goes to sleep on its own, then I have problems waking it.
    Frustrating - I don't like to power down and restart my iMac if I can avoid it.

  • MacBook Air won't restart after installing Mavericks

    My MacBook Air (v Fall 2011) won't restart after installing Mavericks.  I have done the instal several times, done the disk repair, I have had 2 visits to the local Apple store where they installed Mavericks with their software only to return home and have it fail again.  Does anyone know of issues with the SSD or memory?
    Next visit to the Apple store is Tuesday morning 12-17-13.  Anywthing that can help us would be appreciated.  Tks David

    Ok. Nevermind. I guess I had to Force Quit/Relaunch Finder.

  • Why is my screen all white after installing OS X Yosemite? No place to log on to my computer, only. White screen??

    I Installed OS X Yosemite on my IMac and once it restarted I only had a white screen, no place for me to log on. I called Apple Support & they told me to rest all it again, I still have only a white screen with no box to enter my passcode,

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • After installing Mavericks my iMac opens with the "rolling surf" desktop. I can then start my preferred desktop from a saved 'photo but when I retsart the iMAc it reverts to "rolling surf". How can I get it to remeber to open with MY choice rather than Ap

    After installing Mavericks my iMac opens with the "rolling surf" desktop. I can then start my preferred desktop from a saved 'photo but when I retsart the iMac it reverts to "rolling surf". How can I get it to remember to open with MY choice rather than Apple's?

    I did a little research on this, as I found some strange things with the .plist files.
    It appears that Apple has changed the way that the plist files are handled, and there is now an extra step in the trashing-the-.plist-file fix:
    1. hold down the option key
    2. in the Go menu in the Finder, scroll down to Libary
    3. in Library, find Preferences
    4. in Preferences, find  com.apple.desktop.plist  and drag it to the trash.
    5. go to Applications > Utilities > Activity Monitor
         1. Sort by Process Name and look for two processes named cfprefsd.
         2. Make sure you select the one that has your user account, not "root", listed as the User.
         3. Click the X up at the top left to kill that process
    5. restart
    6. this will generate a new .plist file, so you will have to reenter your preferences.
    Sorry for the confusion. Could you try this and let us know-

  • My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.

    My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.

    Hmmmm... would appear that you need to be actually logged in to enable the additional menu features.
    Have you tried deletting the plists for MAS?
    This page might help you out...
    http://www.macobserver.com/tmo/answers/how_to_identify_and_fix_problems_with_the _mac_app_store
    Failing that, I will have to throw this back to the forum to see if anyone else can advise further.
    Let me know how you get on?
    Thanks.

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