After my last download I now have video adds that show up in the broswer from time to time. How can I get rid of them.

Question

on my last down load of firefox, I not have two issues that occur, One every once and awhile I get a video ad that shows up in the lower left corn of the browser. I have uninstalled your software and reinstalled and it is still there. Also I get a web site of inksr.com that my trend micro blocks everytime I go to a new web site within firefox. Both of these have started after I was told to redownload your software in order to get the updates to work and not be blocked.

Answer 1

You probably have malware or adware installed on your computer.
I note from your system information you have ''TopArcadeHits 1.0 '' <br /> That is something a lot of users complain about.
Because some of this sort of software is sometimes installed intentionally it is often not detected by malware scans.
Please be aware that this sort of adware is not provided by or downloaded with Mozilla Firefox software.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
* [http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner: (for adware)]
* [http://www.kaspersky.com/security-scan Kaspersky Free security scan]
You need to use multiple and up-to-date tools as they will not all pick up the same things.
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good FREE permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
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