After purchasing Premiere CC 2014, it still asks for a Serial and is installed as Trial Version.

What did I do wrong? I installed Creative Cloud, I installed Premiere 2014, but it is still licensed as Trial. I already payed for it.
Thank you

I've got the same problem and got no help so far from the support - similar to 'Mylenium' they suggested some trivial standard-steps,
of course the apps had been activated, the abo-informations showed the right product(s), a support-member even
tried to solve the problem via remote-access to my PC, we deinstalled CC and the application manager and installed it again,
I again signed in with my Adobe-ID - and the Application Manager still shows all applications as trials, counting down the test period day by day.
Meanwhile the trial-period expired for several Apps and when trying to start one of them there only opens a window showing the attempt of CC-Application-Manager to check the licence, saying: checking the licence - with no result - and no option to choose / select ...
I'm rather upset now, bought and payed continuously for this all the time - but the only thing I can rely on is,
that this abo causes troubles and prevents me from keeping my focus on the work, that has to be done.
I was far better off with the buy-versions back then ...
the regular support only is availlable till 5pm - and this forum seems to be of no use either ...

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After the last update of OX Aperture ask for a serial number. But i haven´t a serial number! what should i Do? Please help me!

After the last update of OX Aperture ask for a serial number. But i haven´t a serial number! what should i Do? Please help me!

If you bought it the Mac App Store it shouldn't be asking for a serial number.
If you bought from the Apple Site with your web browser disregard these instructions.
What I would try:
Move Aperture (the application) from the Applications folder to the Desktop.
Log into the MAS using the same Apple ID you used to originally purchase Aperture.
Do a fresh download and install
If Aperture works now trash the version you moved to the Desktop.
If not post back

I bought an iphone 5 put a passcode i forgot it done a restore with i tunes and it is still asking for user id and password during activate how do i get around that ??

i bought an iphone 5 put a passcode i forgot it done a restore with i tunes and it is still asking for user id and password during activate how do i get around that ??

You need to contact the previous owner and have them follow these instructions: http://support.apple.com/kb/HT5661

I bought a new imac transfered my data via timemachine and now when i want to open aperture it asks for my serial and when i put it in it says that is your upgrade serial please put in your original serial which i have no idea what that would be box gone

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If you cannot find your original serial number, you will have to contact Apple with a proof of purchase, see these links:
Pro Application Replacement Serial Numbers: http://support.apple.com/kb/HT1861
Troubleshooting Professional Application Serial Numbers: http://support.apple.com/kb/TS2005
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TS3276 After exhausting all the things it says to do to receive my email, it still asks for my password and when I enter it, it says it is incorrect!!!

I am unable to receive my email because of a box that keeps coming up requesting a password, and when I put in my password, it says it is incorrect! I do not have my email set up to ask for a password. I am able to send emails, but not able to receive them??? My email still works on my iphone and my ipad, but I need it on my macbook Pro!

To my knowledge there is NO email provider that allows anyone to get or send emails without a password on the account.
Try Thunderbird as an email client, dumb Apple/Mac Mail.

Downloaded FULL version but still asked for previous serial number as if it were an upgrade.

So I received the serial number for the standalone version of Adobe Photoshop Lightroom 5 Student and Teacher edition that I purchased from the Adobe online store. After it downloaded I received a serial number. When I installed the software and attempted to activate it using the provided serial number the pop-up box stated that the number I provided was for an upgrade version and that I needed to provide the serial number from the previous install; something that I do not have because I have never owned Lightroom before.
Before you start, I was very careful in selecting the FULL version, please see the attached image of the shopping cart which clearly indicates that I have purchased the full version. Further the email with the serial number gave no indication that I have purchased the upgrade version.
So my question is, how do I get a non-upgrade serial number that will work with the software that I have installed??

Here are the steps that I followed to purchase a full version of the software but for which I received an upgrade only serial #.
1) Logged into my Adobe ID account and sought out "Products: For Education Customers" by clicking the link products link at the bottom of my account summary page. This resulted in my being directed to the following URL:
Products
Here is a screen capture of the page which clearly states the page is for education customers.
2) Press the BUY link beside the Lightroom for Students and Teachers Edition. Please note - THERE IS NO INDICATION THAT THIS IS AN UPGRADE VERSION. Clicking the link results in the following URL:
Products
The only thing that changed is that the buy icon changed to an "Add to Cart" icon.
Here's the screen shot. Notice that it still says Products: For Education Customers at the top and there is no mention of this being an upgrade version.
3) Press the "Add to Cart" icon. Which loads a new page. Here's the URL:
https://www.adobe.com/ca/cart.edu.html
And here's the screen shot:
Please notice the price. It will become relevant when you read the chat that I had with "customer service" last night. Also, once again, absolutely no indication that this is an upgrade version. In fact, if someone at Adobe would actually look at this screen shot they would see that just below the text indicating the product's name is a line that states: "I want to buy: Full"
4) Proceed to Checkout. After providing my Adobe ID and password again I was directed to this URL:
https://store1.adobe.com/ca/cart/checkout.edu.html#null
Here's the screen shot, please notice that the content of the cart states "Full, Mac/Win, English, Download" Once again, absolutely no indication that this is an upgrade version.
5) I provided my credit card information and then received the following email from Adobe. A close reading of the message will not reveal anything about this purchase being an upgrade.
Dear DOUG TURNER,
Thank you for your purchase of downloadable Adobe products.
For your records, we have included your serial numbers below.
Adobe Photoshop Lightroom 5 (Mac/Win,English)
<serial number removed - kglad>
Download Instructions:
1. Login into Your Account with the Adobe ID: [email protected]
* http://www.adobe.com/go/ols_ww_login/
2. In the My Orders page, locate order #AD015387514 with the date January 14, 2015, and expand the order to view the details.
3. Start your download by clicking on the 'Download' button.
4. After you have completed the download process, your serial number will be displayed in the download center.
You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.
http://www.adobe.com/go/ols_en_download_policy
For help with downloading and installing your product, visit the Download and Installation Support center:
* http://www.adobe.com/go/ols_ww_download_instructions
Best Regards,
The Adobe Store Team
A second email with somewhat different formatting but with the same details was received immediately following the one quoted above.
6) Followed the instructions provided in this message and then installed Lightroom and entered the serial number provided above once the software launched. The pop-up box then informed me that I had been provided with an upgrade serial number and that the serial number from my previous purchase of Lightroom was needed. This was the first indication that I had not been provided with the product that I thought I had purchased.
7) That's when the nightmare that Adobe calls customer service began. Here's the transcript of the 30 minute entirely useless chat I had yesterday.
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Jan 15, 2015 1:59:04 PM PST
Chat end time
Jan 15, 2015 2:34:33 PM PST
Duration (actual chatting time)
00:35:29
Operator
Ganesh
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Ganesh'
Ganesh: Hello. Welcome to Adobe Technical Support.
Ganesh: Please allow me a moment while I look into your account & verify the details.
Ganesh: Hello Doug.
DOUG TURNER: hello
Ganesh: I understand that you have purchased Lightroom 5 and it asks for earlier version serial number while installing, is that correct?
DOUG TURNER: Yes. I specifically purchased the FULL standalone student/teacher version of LR5. I was sent a serial number but when I install the box says that the SN is for an upgrade and that I need to provide my previous SN which I do not have.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Ganesh: Thank you for confirming.
Ganesh: I will be glad to help you with information on this issue.
DOUG TURNER: Great...
Ganesh: Please allow me a minute to check the details for your purchase.
DOUG TURNER: O.K. I can provide a cut and paste of the email...
DOUG TURNER: Dear DOUG TURNER, Thank you for your purchase of downloadable Adobe products. For your records, we have included your serial numbers below. Adobe Photoshop Lightroom 5 (Mac/Win,English) 1160-4001-0579-1093-9318-8739 Download Instructions: 1. Login into Your Account with the Adobe ID: [email protected] * http://www.adobe.com/go/ols_ww_login/ 2. In the My Orders page, locate order #AD015387514 with the date January 14, 2015, and expand the order to view the details. 3. Start your download by clicking on the 'Download' button.
Ganesh: Thank you for providing details.
Ganesh: I see that you have purchased an upgrade version for Lightroom 5.
Ganesh: I will transfer this chat to our Customer Support team so you can return Lightroom 5 upgrade version and purchase full version.
Ganesh: Is that okay?
DOUG TURNER: NO, NO, NO... I specifically purchased the full version... I have a screen capture of the shopping cart to prove it.
DOUG TURNER: I was very careful to make sure that I did NOT purchase the upgrade.
Ganesh: I checked the order details again and it is for an upgrade version.
DOUG TURNER: How can I send you the jpg that shows the shopping cart that specifically says I want to buy the FULL version???
DOUG TURNER: NO. I repeat. I did not purchase the upgrade. I can prove it.
Ganesh: Order total for Lightroom 5 is $89.27.
Ganesh: You can check the cost for full version on Adobe site.
DOUG TURNER: $79 Us plus Tax. for the STUDENT & TEACHER FULL version. Give me a second and I'll copy the url for you...
DOUG TURNER: Check here -- https://www.adobe.com/ca/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_educ ation_sl_popular.edu.html
DOUG TURNER: Hit the BUY button beside light room and then add it to your cart and you will get a message stating that you want to buy the FULL version.
Ganesh: I see that you have purchased a retail version and not an educational version.
DOUG TURNER: Did you check the link???
Ganesh: Yes. I checked the link.
DOUG TURNER: Do you see the Student & Teacher edition?
Ganesh: You need to click on ''Student & teacher pricing'' to purchase a student version.
DOUG TURNER: That's how I got to the link in the first place...
DOUG TURNER: This really is not very helpful. Is there someone I can talk to? Or perhaps you can escalate this issue to a supervisor?
Ganesh: Doug, I checked with my senior on this issue.
Ganesh: You need to return the upgrade version and purchase the upgrade version.
Ganesh: You can return the current order and can contact our Sales team to get help to purchase the correct version.
DOUG TURNER: How do I return downloaded software??
DOUG TURNER: Hello??
Ganesh: I am sorry for delay.
Ganesh: Do not worry, our customer support team will help you with return process.
Ganesh: Would you like me to transfer the chat to our customer support team?
DOUG TURNER: Yes, I thought I was talking to customer support. A transfer would be good.
Ganesh: Allow me a minute to transfer the chat.
info: Please wait while I transfer the chat to the appropriate group.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
I waited as long as I could for a response from the appropriate group and then closed my browser.
*** I need this software for a course that I am taking. Please provide clear instructions on how to get this issue resolved. ***

I have Premiere Pro CS6 & continues to ask for my serial #

Once a month or so (I really haven't kept track) when I open one of my CS6 programs the system tells me that my trial is up and I will have to either prove purchase w serial # etc. - or purchase. I'm guessing that because I am NOT on the Cloud? Is there any way to get this to go away?
DC

>ask the same questions and kick me out to forums
There is something wrong with the Adobe support system when a question that MUST be handled by Adobe is shifted over to these open discussion forums
Only an employee will be able to help with a serial number and/or activation issue... not another user... a different link to try, to get someone at Adobe to look
Adobe contact information - http://helpx.adobe.com/contact.html

Why does CC start verification process every time I open it? It even starts asking for license key and sometimes goes into trial mode.

When ever I open Adobe CC it starts verification process and asks for Serial No. And then goes into trial mode. I have to open it several times for it to run in proper licensed mode.

Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium

I downloaded a free trial of Premiere but it still asks for a serial number?

I made sure to click "start free trial" but for some reason it wants a serial number and refuses to work without one.

Nothing you can do:
Adobe trial software expired early
Mylenium

I bought used ipad the previous owner told me that he has already removed the device from his account...the problem is i still cannot activate the ipad..it still asking for Apple ID and password which the owner didn't want to give me.what should i do

Hello everyone!i got a problem about this used ipad2 that i had bought from a friend of my friend.the problem is i cannot activate it i asked my friend to contact the previous owner..according to my friend the previous owner had already removed the device from his account..but still it keeps on asking me to enter the email and password..what should i do now?maybe the previous owner didn't want to give me his Email add ppassword for his own personal reason..please help me this ipad has been in here since April 2014..thank you

The person who sold you the device can remove the ID without giving it to you. Follow the steos in "What to do if you no longer have the device." In the artcle below. If you can't find the person or they won't do it you're stuck with a unusable device.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

IWork is still asking for a Serial Number even though I installed from DVD.

I let my iWork '09 trial expire. So I bought the retail DVD. After installing, iWork still wants a serial number before running. I tried deleting the suite and reinstalling. Same problem.
Please help me.
Thanks.

I have the same issue as the previous personand I have tried what you suggested and this doesn't work for me, any other suggestions, I am new to Apple so am unsure what to do.

HT1349 I used the 30 day trial of IWork and want to purchase it. But they are asking for my serial number. I don't have one? I signed up on line, and don't have a box with a number. What do I do?

I need help locating a serial number for the 30 day trial of IWork. I would like to purchase it but can't get beyond that point. If it was emailed to me I don't have it anymore. How can I purchase the product?

Peter,
Apple doesn't sell iWork that way anymore.
You have to get it from the Mac App Store if you want to purchase from Apple, or purchase a disk from a software retailler like Amazon. They're quite cheap online now.
If you do purchase an iWork '09 disk, you will need to trash the trial copy and any plist files it has generated before you install it.
Jerry

My iPad security code was reset, but I can't remember it. I have tried to restore it in Recovery mode, but it still asks for the passcode, and therefore can't be found in iTunes. What else can I try?

How can I reset the passcode/connect the device to iTunes/restore?

If you follow the steps below closely, it should not ask you for passcode.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

Last time i bought iwork retail v9.0.3, then i tried to install it but it kept showing the error message. After i updated my mac, the iwork asked for a serial number and until today i can't use any of the iwork application. How can i solve this problem?

Hoping for a solution since i need to have this iwork to 'work'.. Too many assignments need to be done and i am sick of going to the library to use the desktop there. Thank you =)

I think you have two separate issues & I'll try to answer in the order you need to address them.
First, it seems you have/had the trial of iWork '09 installed. It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This has changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Next, you need to update iWork '09 to 9.0.5. If you're not running the latest versions & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. They must be in the iWork '08 or iWork '09 folder in Applications. That iWork folder must be named iWork '08 or iWork '09. If it doesn't have the '08 or '09 Software Update won't find them & the updaters won't work.

Waveburner and Soundtrack Pro :ask for a serial and XS key all the time

Dears all,
i have installed the Logic package on a new Mac. All seems fine but all the time i start Waveburner or Soundtrack pro i get a serial number and xs key dialog box. Can someone help me ?
Thanks in advance.
The system is a iMac 27 3.4 os 10.8.3.
Best
-Anton

Problem solved in this way :
Launch Waveburner -> type or copy the Logic 9 serial -> at the second dialog box ( insert xs key or type the serial ) type or paste the Logic 8 serial number.
It work and also Sountrack is running flawless without serial ask.
Cheers.
-A

After purchasing Premiere CC 2014, it still asks for a Serial and is installed as Trial Version.

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