After the firmware upgrade last week, the local WIFI networks pop up when I turn on my phone, I have WIFI turned off, how do I turn off the pop up?

What OS X version are you using?
Can you take a screenshot of the pop-up notification?
To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse button. You will hear a "camera shutter" sound. This will deposit a screenshot on your Desktop.
If you can't find it on your Desktop look in your Documents or Downloads folder.
If you want to attach a screenshot to a response here, click the "camera" icon above the text field:
This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button.
⌘ Shift 4 and then pressing the space bar captures the window the cursor is on.
⌘ Shift 3 captures the entire screen.

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I lost my iPhone 4 in Brussels last week. It was in airplane mode when lost. I also use a code to unlock the phone. The phone was off when lost. My question is: Can a person access my personal data on the phone?

I lost my iPhone 4 in Brussels last week. It was in airplane mode when lost. I also had a code to unlock the phone. The phone was off when lost. My question is: Can a person access my personal data on the phone? Can they take the chip out and place it into another iPhone and access the personal info on the chip or is the personal data on the phone itself and could they put a new chip in and access the data?

I have Find my iPhone App, but it says that it is offine.
I've checked all week and it is offline.
I clicked on erase iphone when phone accesses the internet on the Find my iPhone App.
I just want to know how safe is my personal information that I have on that iPhone?

Iphone 5 got wet last week. Been in rice until today. It turned on and worked fine, I could see a water spot in the middle but still worked fine, 3 hours in it shut off to black screen with apple logo. Any ideas what to do?

Iphone 5 got wet last week. Been in rice until today. It turned on and worked fine, I could see a water spot in the middle but still worked fine, 3 hours in it shut down to the black screen with apple logo. Screen stays up for 10 seconds ago and then goes black and then black screen with apple logo comes back. Any ideas what to do?

At this point it's likely that the iPhone has suffered damage and you'll have to take or send it to Apple for replacement. If you have AppleCare+ coverage on the iPhone, the cost will be US $49. Otherwise the cost will be US $229.
Regards.

Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that.

Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that. How do I fix this issue?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

How can i Downgrade from iOS 6 beta Firmware to iOS 5.1.1 iPhone 4 A4 . After I've upgraded my machine batteries run out very quickly, so I want to Downgrade, I don't have shsh blobs

How can i Downgrade from iOS 6 beta Firmware to iOS 5.1.1 iPhone 4 A4 . After I've upgraded my machine batteries run out very quickly, so I want to Downgrade, I don't have shsh blobs

There is no reason to be running beta software, I doubt it will even still run as iOS 6 has been officially released. Or were you simply trying to be funny?
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

What is retained after a firmware upgrade

I want to upgrage the firmware on my router. I want to make sure after I install the firmware I restore some settings. If I do a backup of settings before the firmware upgrade and then restore the settings after the firmware upgrade will the SSID and the WEP keys be restored?
Solved!
Go to Solution.

No. After every firmware upgrade you are to reconfigure the router manually using no backup files. This is because the new firmware may not handle the old backup file. The backup file is to be used with the firmware it was made from.

I downloaded the upgrade last week and it is still saying I need to download it

Why is it saying I need to download the upgrade when I downloaded it last week?

You can bypass the failed update system by downloading it and using a Thumbdrive to upgrade it get a 16GB. http://www.microsoft.com/en-us/software-download/windows10 I also have one machine fail because it had a small system partition of 100MB I used a free tool to move the partitions around gave the system on 12gb.

HT201210 After asking a question last week, I now get scores of emails every day. I turned off the radio buttons on " notify me by email " respectfully please help

After asking a question to the community last week, It now get scores of emails now with questions . I had marked the radio buttons to be notified but
Later found them, and un clicked them all. Also I might have been hacked, because I was charged yesterday with an App, that I did not order!!!
I only know that, because I get an instant message from my bank by phone, when I spend any money. I am worried.
Bambi

Hello Dorothea5916,
It sounds like you changed your forum account preferences and now they have changed back, and you have an unauthorized purchase on your iTunes Store account and have concerns about your account security. I recommend first changing your Apple ID password with this article:
Apple ID: Changing your password
http://support.apple.com/kb/ht5624
Go to My Apple ID (appleid.apple.com).
Click “Manage your Apple ID” and sign in.
If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you're unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
Click "Password and Security".
In the "Choose a new password" section, click Change Password.
Enter your old password, then enter a new password and confirm the new password. Click Save when done.
The next time you use an Apple feature or service that uses Apple ID, you'll be asked to sign in with your new Apple ID password
You should also report an issue with the purchase to the iTunes Store support directly with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To enhance security for your account you may want to look into Two-Step Verification to help prevent unauthorized access to your account:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
Thank you for using Apple Support Communities.
Cheers,
Sterling

UNreachable VMs after storage firmware upgrade

Hello, recently we upgraded our Dell Equallogic storage to firmware version 7.0.5 from 6.0.4 which according to Dell was fine,
a few of our vms had this error on restarts:
Failed to start the virtual machine.
Failed to power on VM.
Unable to retrieve the current working directory: 5 (Input/output error). Check if the directory has been deleted or unmounted.
Cannot open file "/vmfs/volumes/4f27e917-d4c7f2be-ba46-001d09fd1694/HPCTAMSWEB05/HPCTAMSWEB05.vmx": 5 (Input/output error).
a little background, VMs are version 8 for the most part nearly all running windows 2003/8 server.
dell poweredge blades running 5.5i and of course dell equallogic PS5000/6000/6100 storage arrays via iscsi.
some of our volumes are VMFS3 and some are VMFS5, the failed VMs came from both
The above happened 1 week after the storage upgrade but we also had it happen immediately after the storage upgrade, we didnt shut down any vm prior to upgrading the firmware as we were advised we didnt need to by Dell.
Also we found most of our hosts went into disconnected state and had to be power cycled.
now with the above error we reset the vm then powered it back on and it came up fine.
Just wondering if anyone else had this nightmare?

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Problem after E61 firmware upgrade

Since I upgraded my firmware last week end a strange thing has happened. When I get a text message or call only the number appears on my phone and not the name of the person calling.
Yes all the incoming communications are from people on my Contact list.
How can I get their names back?
Thanks

Are you sure that during the backup / restore process you did that no duplicate contacts were added to your phonebook ?

Can't add APN after latest firmware upgrade for HTC One M8

Hello Verizon device support. After the latest 4.4.3 firmware update there is no longer an option to add an APN! I travel overseas quite a bit and use pre-paid sim cards from various countries. Now it seems that vzw has coded the apn apk's to use an auto detect/ auto load function when a sim is installed. most pre-paid sim cards don't feed back this information when detecting the networks. So manually adding the APN is the only way to connect with the data plan. Voice is no issue. I verified this on my friends phone who hasn't taken the OTA yet and the option is present. Can we get this issue fixed! this is frustrating now!!!

I have the same problem while traveling outside of country.
I had been on the phone many times with both Verizon and HTC techs without any solution the last few days, and they kept disconnecting my calls and never called back.
One of the techs was so arrogant to say that there is no problem and it's me and not a problem with the phone; and that he could add the apn without problem. I kept asking him to verify his firmware version vs. mine, but he just ignored my request.
Unfortunatley that with 4.4.4, I can't even pay to root my device since there is nothing out there yet to deal with this latest version of firmware.... I am pretty much screwed at this moment without a functional phone with data while traveling. I can't believe that they claimed to have an unlocked global phone, when it doesn't actually work properly since the option to add APN is removed to allow you to access mobile data from SIM of a foreing carrier. So sad, I should have stayed with ATT instead

After latest ios upgrade last weekend, i pad no longer recognised

Help Please
After installing the latest IOS upgrade last weekend, I am no longer able to get i tunes to recognise my Ipad 2.
The upgrade crashed my i pad (Plugged in, next to router) and i had to plug in to i tunes to restore.
I have removed and reinstalled all apple elements through control panel but the problem still exists.
Any ideas gratefully received.

Device not detected in iTunes

Zen Micro undetected, after PlaysForSure Firmware upgrade! *USB 2.0 er

Half way through the PFS?firmware installation, a Found new Hardware window pop up, prompt me to install software for USB 2.0 device. I carried on to install hardware, but it just can't find the suitable software. After I close the pop up, the upgrade installation went dead. The next time i plug my zen micro, the pc can't detect it! The only thing workable is the removable disk. I can't reinstall the software becos the pc cannot detect the zen micro (i tried all usb ports)?Some other info:-Everytime i plug my zen micro in, the Found new Hardware window will pop up, prompt me to install software for USB 2.0 device. Before u tell me it's my chipset problem, i have no problem with other devices that use usb 2.0, and this problem occurs ONLY after i tried installing the firmware, ONLY on zen micro. My zen micro was working PERFECTLY fine before this. -My?zen micro's system information states that the firmware is 2.2.02, though i mentioned earlier that the installation went dead. I am pretty sure this undetection problem is cause by the firmware upgrade. I hope all zen micro users who read this post will stop their intention to upgrade to this firmware, until a solution arri'ves. Hope i can have some "real" help on this. Any user from this forum who has the same problem, can post to share. Anyone who are able to solve this, pls post too, much appreciated.

Dear Creative!
You screwed the upgrade program a bit, because it is works ONLY IN ENGLISH version on Windows XP. Shame! You are pushing me into the sea of warez...

Firewire issue - Cannot see my camera since upgrade last week

Hey all,
I just did all of the iTunes/QuickTime updates last week and it knocked out my crappy Canon ZR30 DV camera. I was digitizing in Final Cut just the week before. Has anyone else experienced this and found a fix? The camera does not show up in QuickTime or any other Firewire app.
QT Pro 7.1.3
iTunes 7.0.1

Hey Bmoney2221,
That sounds frustrating! I'm here to help. It sounds like both of your devices are not recognized in iTunes for Windows. In my experience, the following resource usually provides a solution:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
The most relevant information may be in Section 5: "Verify that the Apple Mobile Device USB Driver is installed". If those steps do not immediately resolve your issue, please follow the rest of the article.
For more troubleshooting on recovery mode, you can also refer to the following:
iPhone - iTunes Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/itunes/#section_7
Thanks,
Matt M.

Cannot connect to internet after airport firmware upgrade

I bought a new Airport Extreme Base Station, hooked it up, and it worked just fine. Then it asked for a firmware upgrade, which I installed. Now the base station will not connect to the internet. I've tried re-booting my cable modem, re-starting the base station, etc. No luck. Pending an answer to this question, I re-installed my prior Airport Extreme base station, and it worked just fine. It wants me to do a firmware update, but I'm understandably reluctant.
Thanks for your help.
Bob

Thanks Chris. One of posts in this thread mentioned the possibility of a corrupt file in the operating system. I reloaded 10.7 using a flash drive I made and then did a hard reset of my Airport Extreme. That solved the problem. I hope this helps.
Don

After the firmware upgrade last week, the local WIFI networks pop up when I turn on my phone, I have WIFI turned off, how do I turn off the pop up?

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