After Win 8.1 upgrade, Acrobat 9 Pro suddenly won't run

I have Web Premium CS4, and Acrobat Pro v. 9.5.5.  I bought a new  Window 8.0 computer 90 days ago, installed the suite, activated, and everything ran fine. Yesterday, I upgraded to Win 8.1. Now, when I open Acrobat Pro, I get a pop-up message saying that it was installed as part of a suite, and to open another program in the suite first. When I click OK, Acrobat closes. I have tried opening nearly every other program in the suite (Bridge, Flash, Photoshop 64-bit), they run OK, but Acrobat will still not run, and there are no activation messages.  I checked my Adobe account, and my version of Acrobat Pro 9 is still listed, with serial number.
I'm very disappointed, as I use Acrobat Pro quite a bit, and currently it will not stay open at all. Other than telephoning Adobe for help (no free support # listed), or using on-line chat (no link available), or e-mailing them (no address listed)...what can I do to "activate" it?
I've tried opening Acrobat Distiller and get the same message, but when I close it, I see a brief flash of what appears to be an input box with activation stuff.  It only appears for half-a-second, so I cannot do anything with it.

Bill, thanks for that info. I don't think I would ever expect to get any support from Adobe on these programs, since I stopped buying revisions after CS4. I was surprised that I was even able to successfully install the CS4 Web suite onto Win 8.0, and Win 8.1 probably adds another couple hundred million lines of redundant code from our friends in Bill Gates-Land.
However, my A-Pro9 problem did resolve unexpectedly!  I tried opening all the suite's programs, one at a time, and then Acrobat, with no luck. Then I realized that the suite had installed both 64-bit and 32-bit versions of Photoshop (I use the 64-bit version) onto my new 64-bit computer.  So, when I opened the *32-bit Photoshop* for a minute, closed it, and re-opened Acrobat 9, it went back to working normally.  I'll take it! 
--Eugene

Similar Messages

  • I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

    I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

    YOu have purchased or been sold an upgrade from Acrobat 9 or 10. You simply need to prove you own that old version using its serial number. be sure to keep both serials forever.

  • Adobe Acrobat XI pro version, Windows 7, running on iMac parallels, converting pdf to a pdf with reduced size is not possible, error: error in converting the file! What to do? Its a bit annoying not to be able to store pdf files in reduced size, any idea?

    Adobe Acrobat XI pro version, Windows 7, running on iMac parallels, converting pdf to a pdf with reduced size is not possible, error: error in converting the file! What to do? Its a bit annoying not to be able to store pdf files in reduced size, any idea?? Thanks, Jörg

    Hi Jorg ,
    Are you trying to reduce the file size with the "Reduced size PDF" in the save as other option.
    Give it a try if you haven't done it prior.
    Open that PDF>File>Save as Other>Reduced size PDF.
    If possible ,please share the snapshot of the error message with us so that we can have a look in order to assist you further.
    Regards
    Sukrit Dhingra

  • Acrobat X Pro suddenly no Adobe PDF printer available within applications

    I have been using X Pro for 2 months following installation of CS5.5 Premium. I used to be able to print-to-file using the Adobe PDF printer in the print dialog box from within apps such as Word and Finale. Suddenly that option is absent from my print dialog box in all apps.

    Hi Bill,
    I'm SO glad I tried your HELP suggestion first because un- and re-installing was going to be my next step and I dreaded it, and now, given the info you provide below, it appears it was a good thing I didn't do it. Thanks for the further information. I keep a log to refer to when gremlins like this pop up and this is going into it ASAP!!!
    jan
    Jan Thyer
    JT Graphics
    1299 Rose St.
    Berkeley, CA 94702
    510.526.5161 (ph & fax)
    Date: Fri, 23 Sep 2011 06:24:49 -0600
    From: [email protected]
    To: [email protected]
    Subject: Acrobat X Pro suddenly no Adobe PDF printer available within applications
        Re: Acrobat X Pro suddenly no Adobe PDF printer available within applications
        created by Bill@VT in Acrobat Windows - View the full discussion
    Great. We often hear of folks having uninstalled and reinstalled and problems not going away. The repair is the first line of defense if you have not been able to track down a problem. The last line is a reinstall. One of the problems with reinstalls is that folks do not clean up the system before the install. That clean up should include removal of all latent folder parts left by Acrobat and also running a registry cleaner (MS used to have one, but it is not longer available -- making CCleaner the typical cleanup). So if you have problems in the future, try to trouble shoot it and come to the forum if you need help. Sometimes, the repair is a quick fix, and lastly with no other answers do the reinstall--BUT with the cleanup along the way. Again, glad it worked for you.
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/3934097#3934097
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/3934097#3934097. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Acrobat Windows by email or at Adobe Forums
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Acrobat x pro suddenly not working.

    acrobat x pro suddenly not working.can't open any of my pdf files. what should i do?

    Hi,
    Please reset Acrobat Prefrence by Renaming Acrobat to Acrobat_old from below mentioned location and then try to open pdf files.
    1. C:\Users\(USERNAME)\AppData\Local\Adobe
    2. C:\Users\(USERNAME)\AppData\Local Low\Adobe
    3. C:\Users\(USERNAME)\AppData\Roaming\Adobe
    Regards,
    Jatin Dembla

  • Downloaded Logic Pro and won't run

    Downloaded Logic Pro and won't run. Keeps telling me couldn't open due to a problem. It says to update my software or reinstall it but it' won't let update it neither.

    Bought the software in app store, installed it and it just won't run. I have OS X 10.6.8 just donwgraded from lion and safri wouldn't work either since.
    The error window tells me maybe I should re install the program or update my software. I've done both, donwloaded the upgrade (Logic pro 9.1.7) and the install helper keeps telling I can't updrade my software like that. I need to chek for actualization through my computer. But the computer actualization finder "thingy" won't find more softaware to update.
    This are the details shown in the error report: (I don't understand any of it)
    Process:         Logic Pro [372]
    Path:            /Applications/Logic Pro.app/Contents/MacOS/Logic Pro
    Identifier:      com.apple.logic.pro
    Version:         ??? (???)
    Build Info:      Logic-17005700~2
    App Item ID:     459578486
    App External ID: 6130764
    Code Type:       X86 (Native)
    Parent Process:  launchd [119]
    Date/Time:       2012-04-17 08:24:13.051 -0500
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          25851 sec
    Crashes Since Last Report:           2589
    Per-App Crashes Since Last Report:   6
    Anonymous UUID:                      EDA52A61-88BE-4D83-8D14-5CB718D2D6EB
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread:  0
    Dyld Error Message:
      Library not loaded: /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
      Referenced from: /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
      Reason: image not found
    Binary Images:
    0x8fe00000 - 0x8fe4163b  dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
    Please help!! and thanks

  • My macbook pro suddenly won't send emails.

    They sit in my outbox. Please can you help.
    This suddenly happened this morning when I tried to send a video.  I cancelled that message bit it froze the whole thing although one message seems to have got through.

    krowl13 wrote:
    My Macbook Pro suddenly won't read my 750GB WD Elements Hard drive.
    If I'm not mistaken, this drive is bus-powered. MBPs seem to have frequent problems with bus-powered drives, probably because they don't provide enough power on the USB bus.
    In disk utility though it says it is a 2.2TB hard drive
    It is possible that the drive or USB interface are damaged. However, it is too early to decide. You need to connect the drive to a desktop machine (Mac or PC), or provide more power to the drive (with a power supply, if the drive accepts it, or a USB Y-cable and a USB power supply, rated 1A or more).

  • I downloaded PSE12 trial to Win 7 non admin temp folder.  It won't run and I can't download it again

    I downloaded PSE 12 trial to Win 7 non-admin temp folder.  It won't run and I can't download it again.

    Hi,
    Try to launch Setup.exe as Run as administrator(Right click setup.exe -> Choose Run as administrator)
    -Shikha

  • My Macbook Pro suddenly won't read my hard drive.

    My Macbook Pro suddenly won't read my 750GB WD Elements Hard drive.
    It was working earlier today but when I went to press play on my TV show in VLC it said the files couldn't be read. So i reopended them all and they still didn't work. I closed down all programs running that could possibly be using my hard drive but it said it was being used so I force ejected it and when I plugged it back in it didn't work.
    It comes up with an error message "this disk can't be read by this computer" but it still shows up in disk utility. In disk utility though it says it is a 2.2TB hard drive which confuses me. also I the buttons for "verify disk" and "repair disk" are greyed out.
    Is there something that I can do to try and get my hard drive working again?

    krowl13 wrote:
    My Macbook Pro suddenly won't read my 750GB WD Elements Hard drive.
    If I'm not mistaken, this drive is bus-powered. MBPs seem to have frequent problems with bus-powered drives, probably because they don't provide enough power on the USB bus.
    In disk utility though it says it is a 2.2TB hard drive
    It is possible that the drive or USB interface are damaged. However, it is too early to decide. You need to connect the drive to a desktop machine (Mac or PC), or provide more power to the drive (with a power supply, if the drive accepts it, or a USB Y-cable and a USB power supply, rated 1A or more).

  • My mail program on my macbook pro suddenly won't let me send e-mails?

    My mail program on my macbook pro suddenly won't let me send e-mails even though I can receive e-mails. I have checked with the connection doctor and it shows me everything is fine. The program haas been running perfectly fine for the last year, but now its bugging out. Can anyone give me any tipe on how to fix this? Thank you.

    The problem is one of the following:
    Your SMTP server is provided by a carrier which only allows the outgoing mail server to be used when you are connected to their network. Receiving emails will always work, but sending emails will only work when you are connected via their connection;
    Your SMTP server is down - contact your email provider

  • Problems After Win 8.1 Upgrade - Two Additional Partitions Both With Same Volume Serial Number?

    An update from Win 8 Pro to Win 8.1 Pro has occurred automatically on one of my machines.
    Prior to the upgrade (from memory) the machine had an OEM Partition (40MB), EFI System Partition (500MB), Recovery Partition (8.17GB) and OS (C:) partition. Only the latter was visible in Computer.
    After the 8.1 upgrade there are two additional partitions, Recovery (500MB) and Recovery (450MB). All the partitions are now displayed in This PC as drives except the 40MB OEM Partition.
    When viewed in This PC both the two new drives (that appear to equate to the new partitions) show as 499MB each with the same amount of free space. In Disk Management the first new partition is shown as 500MB and the second as 450MB.
    I have SugarSync installed on this machine and since the upgrade it is displaying an error telling me it won't work because the two new drives have the same Volume Serial Numbers.
    Clearly something has gone wrong with the upgrade:
    Is there any way to resolve the Volume Serial Number conflict? 
    Is there any way to stop all these drives appearing in This PC?
    Do I need the two new partitions and if not how can I get rid of them?

    There is a fourth path to upgrading to Windows 8.1 provided by Microsoft. Microsoft have been displaying automated reminders from time to time on Windows 8 computers that Windows 8.1 update is available to download - from these reminders it is possible to
    choose either Install or Not Now.  Just recently these reminders have changed, they are instead notifying the user that the Windows 8.1 Update will be installed automatically or the user has options to postpone the installation for 1hr, 2hrs, etc. The
    user of this computer tells me she went away from the machine and Windows 8.1 update installed automatically from one of these prompts.
    I have seen these installation prompts on several of my customer's computers and they are not malware related (I deal with malware removal every day and would recognise this). However, I have scanned this computer with Bit Defender and MalwareBytes and there
    are no infections present.
    The only difference between this Windows 8.1 Update and the others that I have carried out is that it wasn't controlled and therefore I wasn't able to disable the security software (Bit Defender Internet Security 2015). This may be the cause of the problem.
    I've uploaded the two screenshots you asked for - the two new drives are W: and Z: and SugarSync is reporting that they have the same Volume Serial Numbers. Note: X: and Y: were not visible prior to the upgrade.
    There are two Windows Update logs at C:\Windows\ so I will upload both.

  • No LiveCycle Upgrade if upgraded Acrobat X Pro from Creative Suite?

    Hi,
    I bought Acrobat X Pro as part of Creative Suite 5.5. I saw in the FAQ for Acrobat Pro that if you owned a license for Acrobat X Pro and upgraded to Acrobat XI Pro, you could get a one time upgrade for LiveCycle Designer. I upgraded to Acrobat XI Pro, but was told that I'm not eligible for an upgrade because I have CS5.5. Was anyone able to get an upgrade that got Acrobat X Pro in a creative suite? Why wouldn't my upgrade to Acrobat XI Pro count (and I did get an upgrade, not a new Acrobat XI)?
    Any clarification would be appreciated.
    Thanks!

    Hello,
    You can try re-installing Acrobat 9 Pro or Acrobat X Pro individually.
    After it is installed you will have to Deactivate the Complete Suite by launching any CS4/5 Applications. Click on Help > Deactivate.
    Then Close and Re-launch the CS 4 / 5 Application, re-launch it and activate with the serial number.
    Close and re-launch the Application CS 4 / 5 applications, click on Help > "Make sure you see Deactivate", It means the product is activated.
    Now launch Acrobat and accept license. Done !
    It should be up and fine.
    The links to download are :
    Acrobat 8 and 9 Pro - All languages - http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
    Acrobat X and XI Pro and Acrobat X and XI Standard (Only for Windows) - All languages - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

  • Text spacing goes crazy after editing a pdf in Acrobat 9 Pro Extended

    Recently upgraded to Acrobat 9 Pro Extended from 7.  I have old pdf documents that need minor editing.  When I edit text with Text Touchup tool, I get an error that font substitution taking place, usually  TimesNewRoman Postscript to just TimesNewRoman.  Once I save the pdf, text throughout the entire document is spaced randomly, i.e. "Doc    ument is n    o     t     fo   m    atted  correctly".  I do not have the original source documents to re-scan or recreate the PDF.  If I create a new document using 9, I embed my fonts or I get the same problem.  I can't do this with the hundreds of old documents I have.  Is there a fix? I have tried Adobe Tech support via email with no response.
    I am using Distiller to print to pdf.
    I am using Vista Home Premium (ugh!) but tried it on an XP system with same results.
    All my documents are text, and were OCR'd using Abbyy FineReader originally.

    Thanks for the input, but I don't have the originals in either hardcopy or OCR'd files.  My workaround is to re-OCR the pdf, make the changes I need and then save to PDF.  This makes a lot more work.  I am really trying to figure out what changed in 9 from 7 that causes this to happen.  I believe it is an issue with the fonts, was just hoping for a fix.
    The edits to these documents are minor, like removing some highlighting or taking away a few words of colored text, but they are necessary, just very unhappy that it now can take hours to do something it used to take minutes to do.

  • Satellite P850-31L thinks Intel HD GPU driver is old after Win 8.1 upgrade

    Hi there,
    I have had my Satellite P850-31L since last year and recently updated to windows 8.1.
    This laptop has a NVIDIA GeForce GT 640M graphics card and it use to say that on my dxdiag.
    Since updating to windows 8.1 my laptop seems to think I have a Intel HD Graphics 4000 and apparently it's out of date.
    When I go on their site to test for the update.
    I got told my graphics card is 'up to date' yet every thing else - including my toshiba driver manager says it's out of date.
    I've tried updating yet I keep getting a message saying my system setting aren't good enough.
    Anyne got any suggestions on what i can do.
    Can I get my laptop to stop thinking it has a intel graphics when it has the NVIDEA chip

    > defterniko
    After Windows 8.1 upgrade you should visit the Toshiba EU driver page and should update the drivers and utilities to the Windows 8.1 version.
    Most people forget to do that they update the system from Windows 8 to Win 8.1 but dont update the drivers.
    As mentioned by user IronMan; the installation instruction which is available on the Toshiba EU driver page shows you the driver and tool which needs to be updated and you should also follow the installation order mentioned in this instruction.

  • Upgrade Acrobat 9 pro vs. new product

    In checking various web sites they actually quote the cost of the Acrobat 9  pro full product as substantially less expensive than the full version.   Does anyone know what the disadvanteges would be to go with the full version vs. the upgrade?

    Over in the Photoshop forum there is a LONG message thread warning about buying from eBay
    Same applies for many/most of the sites that offer prices WAY below the Adobe store
    A place like Amazon is OK, but beware of prices that are just too low to be believed

Maybe you are looking for

  • Link to New Window

    How can I make a link to a new window in javascript code? I am attempting designing a website and I want the link to open a new window to another url to a different website? Thanks Ahead of time

  • Xml tag style

    How to apply paragraph style for particular xpath element   MY XPATH  this.xpath = "//TOPIC/LIST/PARA/LIST";   My paragraph style = bullet2

  • Aperture Gallery with iWeb

    Hello, Perhaps this is more of an iWeb question than an Aperture question, but as I long time Aperture user, I thought I'd post it here. My question is: Can you integrate Aperture/Mobile Me galleries into iWeb? If so, do they maintain their formattin

  • How to upgrade Mac OS X 10.4  to l0.5 or later

    How can I upgrade Mac OS x 10.4 to 10.5 or later?

  • Performance Problem: qttask.exe 100% CPU

    I have a new 2nd Generation iPod Shuffle. So I only want music files, and at this point they are all from my existing CD's and Windows Media Player files. I run on an HP machine 640 mb memory, AMD 1295mhz running Windows XP Home SP 2. Definitely an o