I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

YOu have purchased or been sold an upgrade from Acrobat 9 or 10. You simply need to prove you own that old version using its serial number. be sure to keep both serials forever.

Similar Messages

  • The serial number you entered is valid, but a qualifying product cannot be found on this computer.

    Hi
    We try to upgrade a mac (OS X 10.6.8) version of Acrobat Pro 9 to Acrobat X Pro.
    When installing Acrobat Pro X - i get next annoucement: The serial number you entered is valid, but a qualifying product cannot be found on this computer.
    And install is asking next: select a product (there is only: Adobe Acrobat 7 Standard Macintosh).
    What to do next???

    You need to contact Adobe support for this , they wil help in installing the software and will perform the unlocking for you.\
    Here isthe link to contact adobe :- http://adobe.ly/yxj0t6
    For details on your issue you can have the look on the link:- http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • Serial number I provided is valid, but a qualifying product is not found on my computer?

    Just purchased Adobe XL Standard, and it is saying the serial number I provided is valid, but a qualifying product is not found on my computer?

    HI ,
    The reason why you get this prompt is because you are trying to install an upgrade version . I believe as per the conversation you are trying to upgrade from Acrobat X standard to Acrobat XI standard .
    During the upgrade , you will be getting the option to enter the serial number twice. The first option when you are entering the serial number is for the actual product that you have purchased ie. Acrobat XI Standard .
    The second time when you get the option to enter the serial number is for the previous version ie Acrobat X Standard. SO please enter the previous version serial number at the second prompt.
    Regards,
    Kartikay Sharma

  • Installing 2nd copy of CS5 on a laptop, getting "the serial number you entered is valid but a qualifying product cannot be found on this computer."

    Any help?

    That means you are installing an upgrade version.  It is asking you to prove you own an earlier version that qualifies you to use the upgrade version.  Since it cannot finds opne on the machine you need to identify which version you are upgrading from and provide its serial number.

  • Error message " The serial number you entered is valid, but a qualifying product annoy be found on this computer" appears. Unable to reinstall CS5.5 on my macbook pro after Hard disk crashed & was replaced.

    Error msg " The serial no you entered is valid,but a qualifying product cannot be found on this computer" appears. Can't reinstall CS5.5 onto Macbook pro after Hard disc crashed & was changed.

    It is not clear if you understand what that message is indicating.  It is telling you that you need to identify the older version of whatever CS5.5 upgrade you are installing to prove that you qualify for the upgrade.  This could be CS5, CS4, etc.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • I get the warning: "The serial number you entered is valid, but a qualifying product cannot be found

    I get the warning: "The serial number you entered is valid, but a qualifying product cannot be found on this computer."  I have CS2 on my M:/ not my C:/, how do I get the Setup.exe to find it there?

    Having a similar issue,
    I purchased an acrobat upgrade for my Mac OS 10.7.3. I have the CS4 version and now I wanted Acrobat 10. Entered the first serial number no problem, the second serial number won't allow me to register the product. Even after a reinstall of Acrobat 9 just to verify the serial number was correct. Is there a stand-alone serial number that I am unaware of? I can't find it in the CS4 Design Premium collection packaging...
    Gautham K, You make it sound like it's a one or the other when entering the old serial number. On my system you have a dropdown to choose the current version you have currently installed on your machine and then the serial. The "next" button stays greyed out.
    Additionally adobe "call back" and "schedule call back" pages are down on the web site currently.

  • Serial number you provided is valid, but a qualifying could not be found on this computer

    I want to install Encore from the Adobe CS6 Production Premium that I own but when I enter my password, it says "Serial number you provided is valid, but a qualifying could not be found on this computer". Another user had this problem but it was resolved privatly. How can I use my software?

    You are trying to install Production Premium CS6 upgrade version which is asking for previous version of this production.
    Fortunately you have the production premium CS5 full version also purchased & registered.
    You need to install that serial number ir resrespective of the fact whether it is installed on this system or not.
    You can get the serial number in your account of www.adobe.com.
    Regards
    Rajshree

  • I changed to a new computer, but after I installed the software, went to set up, entered the serial number, then a pop up window tells me: "the serial # you enter is valid but  a qualifying product was not found on your computer" and on the selection it g

    How can I get my serial number to work with my product?

    So you are installing Design and Web Premium CS6?
    I started with a student Cs5
    That's the qualifying version serial number which the dialogue box is asking for.
    Is it a CS5 Creative Suite (doesn't matter if it's a Student version)?

  • I am trying to Install CS5.5 on a new computer and it is saying my product key is valid but a qualifying product cannot be found.

    I have Adobe CS 5.5 with a valid product key (On the original box) but it wont install on my new work computer. This product is owned by my company and has been used in the past on my old computer.
    I enter the product key and get the customary Green Check Mark:
    [image removed by moderator]
    I Click "Next" and it displays the screen below. I do not have any CS 5.5 programs installed on this computer. (It is brand new - opened and set up this morning)
    I used this disk to install CS5.5 on my previous computer which has crashed and did not need to Upgrade anything. I do not have any other product keys to use for the second box and I have found nothing on this problem in the forums.
    Any help is appreciated, I am at a loss.

    Never share your serial number in a public forum or other non-private communication.
    For the second image you show you need to follow the instructions.
    You copy of CS5.5 appears to be an upgrade version.  THis means it was made available at a reduced price because you had an earlier version that you upgraded from.  The second image you show is asking you to provide the information for that older version as proof that you qualify to activate/use the new one.

  • This serial number you have entered is valid, but a qualifing product cannot be found on you

    this serial number you have entered is valid, but a qualifing product cannot be found on your computer. I have purchased Abcorbat x standard and this message is coming up whn I try to load

    You purchased an upgrade, so you said you had an older version. It is the serial number of this older version that you is your "qualifying product".

  • Installed Xl Pro but get message Serial Number you provided is valid, but a qualifying product could not be found on this computer

    I just bought and installed Adobe Acrobat XI Pro, but when I open it, or access a PDF file, I get the error message "Serial Number you provided is valid, but a qualifying product could not be found on this computer."
    The list of products on the drop down list that comes with this message includes Adobe Acrobat XI Standard and Adobe Acrobat X Pro Macintosh, but doesn't include Adobe Pro XI for Windows. Selecting either of those, and using my serial number, fails, of course. As a result, I can't run my newly purchased program, or access any PDFs.
    Please tell me what to do.
    Chuck Poland
    [email protected]

    Chuck you have placed Order for Acrobat Upgrade if you don't have any previous version of Acrobat than you need to cancel this order and need to buy a full version.

  • I receive message "Serial number you provided is valid, but a qualifying product could not be found on this computer" when I try and install Acrobat XI Standard

    I have a PC with windows 7 installed.  Acrobat X reader and Acrobat XI Pro trial version run fine.  I have purchased Acrobat XI Standard and there is a serial number in my account.  Acrobat XI Standard installs fine but I receive the error message after putting my serial number in, "Serial number you provided is valid, but a qualifying product could not be found on this computer."

    The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
    If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price.

  • After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is

    After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is download the qualifying product which I purchased just a year ago?  Any help will be greatly appreciated.

    I contacted Adobe support Chat and they confirmed the serial number and gave me a response code number to enter. Once that was entered the product downloaded immediately. The whole process took 10 minutes.  Thank you for your response. I'm all good now.

  • Flash Builder 4.7 Serial number you provided is valid, but no qualifying product is found on this computer

    Hello ,
    I am trying to activate my Flash Builder 4.7 I but I an receiving  the message "Flash Builder 4.7 Serial number you provided is valid, but no qualifying product is found on this computer".
    So what can I do. Do I have to install first some older version or something different?
    Kind Regards,
    Dimitar Marinov

    I am seeing exactly the same issue.  I have "FlashBuilder 4.6 Standard Edition" installed on my computer and have been using it for over two years.  I purchased the upgrade to "4.7 Standard Edition" but it will not let me install.  I enter the serial number associated with the upgrade I purchased on 7/23/14.  I then receive a message saying "Serial Number you provided is valid, but a qualifying product could not be found on this computer."  I am given a way to select the qualifying product I already own so I use the drop down menu to select "Adobe Flash Builder 4 Standard" and enter the serial number that I get from my adobe account's "order history" page.  My order history shows "Adobe Flash Builder 4.5 Standard Edition US$249.00  Full, Mac/Win, English, Download" and a serial number. I enter that serial number and get a message saying "That serial number is not for a qualifying product.  Please try another". It seems like this should just work.
    So... there is a link to "Customer Support" in that same dialog, but that leads to a general support page that eventually led me to this page.  I'm stumped.  What should I do?

  • I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

    I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

    Hi there!
    Are you certain that the serial number is for InDesign? And the correct version?
    Please feel free to PM me if you wish to verify the serial number.
    Thanks,
    Amy

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