Aged Tickets oolder than 30 days

I am using Crystal XI. I am trying to find the best way to report on service requests that have a date entered that has aged 30 days and over from the date the report is run and only report on the technicians and how many tickets are aged over. I was going to use the aged31to60 command, but I need figures for everything over 30 days. If there is nothing 30days or older, then nothing will be returned and no technician listed. Thanks
Ralph

Your record selection formula should be:
< dateadd("d", -30, DATADATE)
This will pull any data for dates less than thirty days previous to the date the report is run.

Similar Messages

How to calculate Age of Debt in Days

Hi experts.
Basically this is my requirement. I need to produce a column in my query to display the age of debt in days.
I have inserted Characteristic Value Variable Key Date, 0P_KEYDA in my query. User will give an input to this variable and the report will be produced as at that date.
Now, there is a column called Age of Debt in Days in my query. The formula is as follow:
Age of Debt in Days = Key Date - Document Date.
I cannot define it earlier during data staging because the Key Date would be dynamic and I wouldn't know the value before the query is executed.
Can someone let me know on how can that be accomplished?
Thanks in advance.

Hi,
followig is the sample code fro reading value from other variable:
you can search the forums on how to write a variable exit
this is the implementation of the cusotmer exit for variable 2:- var2
METHOD var2.
DATA: LS_RANGE_IN TYPE RRS0_S_VAR_RANGE,
 LS_RANGE_OUT TYPE RRRANGESID,
 L_SCAL_DATE TYPE D.
process different steps in the Exit
CASE I_STEP.
Exit Call before User Input
 WHEN 1.
Exit Call after User Input
 WHEN 2.
 READ TABLE I_T_VAR_RANGE WITH KEY VNAM = 'keydate' INTO
 LS_RANGE_IN.
 VALUE FOR TYPE CUSTOMER EXIT FROM keydate TO var2
 IF SY-SUBRC EQ 0.
 CLEAR:L_SCAL_DATE.
 L_SCAL_DATE = LS_RANGE_IN-LOW.
 CLEAR L_S_RANGE.
 L_S_RANGE-LOW = L_SCAL_DATE.
 L_S_RANGE-SIGN = 'I'.
 L_S_RANGE-OPT = 'EQ'.
 APPEND L_S_RANGE TO E_T_RANGE.
 ENDIF.
Exit Call to check the variable values at the end
if raise the exception no_processing the variable screen will appear
again (see note 492504).
 WHEN 3.
 RAISE no_processing.
ENDCASE.
ENDMETHOD var2.
in brief:
processing type 2 : i.e after the variable input
read i_t_var_range (this structure store all the variable values) where key = keydate(var enterd by user)
get the date and append it to the current variable.
you have to write this in Cmod ( it is a bit lengthy procedure, so search in sdn for this)
hope this helps.

Investigate Accounts receivable Aging (30/60/90 days overdue)

Hi Experts,
What ia aging report, and how to Investigate Accounts receivable Aging (30/60/90 days overdue)...plz tellme step by step analysis.
InInventory Aging reports also......its very orgent
Regards
Venkat

Hi use the following T,codes
S_ALR_87012168 - Due Date Analysis for Open Items
S_ALR_87012175 - Open Items - Customer Due Date Forecast
chandra

Aging Report, variable for Days Outstanding

Does anyone know the Variable for the 'No. of Days Outstanding' in the Aging report?
Thanks,
Marisa

Hi Marisa......
It is Variable No. 40 for no. of Days Outstanding.......
Hope this will work.....
Regards,
Rahul

Aging Buckets (More than 7)

I am going to create a custom report for Aging in Oracle Receivables. I need a report with more than 7 buckets.
Has anyone implemented this feature? Any tips on how to proceed?
Thanks in advance

All I had to do is
<ol>
<li>Alter Queries in Data Model by adding an extra field for every bucket. i.e.
 select ....
 , 0 bo
 , 0 b1
 , ...0 b6
 , 0 b7
, 0 b8
from ...</li>
 
<li>Alter user variables(used in Data Model Queries as substitution strings in select statements) by adding an extra field for every bucket.</li>
 
<li>Add formulas, placeholders, summary items for each new bucket in every group that had formulas, placeholdes, summary items for the existing buckets.</li>
 
<li>Search all code and add logic for every new bucket identical to the code for the others buckets. i.e.
 if b0 = .. then ..
 end if;
 if b1 = .. then ..
 end if;
 ...
 if b7 = .. then ..
 end if;
 if b7 = .. then ..
 end if;

</li>

Aging of receivable by days

Has any one else noticed that the aging by days formula is strange?
The formula used by SAP is Aging date - due date plus 1 day.
This means that a document with a due date of 31st August is aged as 31 days when the aging report is run aged as 30 September.
To my mind, the document is 30 days overdue and should be included in the 0-30 day bucket not the 31-60 day bucket?

Hello Sen,
Standard report MB54 is available to check vendor consignment stock, but not with aging.
Transparent table MKOL (Vendor Special stock) contains the record creation date so you can use that one to calculate age of that material, but I am not sure that if you already have stock for vendor consignment and receive another consignment in that case, it will add-up in the same record. You can play around it.
The another option is you can take help from MSEG and MKPF table for the same.
Hope this helps.
Regards
Arif Mansuri

Calendar List different than Day or Month

I have an IPhone 4 with IOS 5.1.1. Recently when I go to my Calendar the appointments shown in the List view are one day behind the appointments shown on the Day or Month view (i.e. 2:00 pm appointment shown correctly in Day and Month for Monday shows up incorrectly as a Tuesday appointment). I have restarted my phone hoping to this would reset and correct the problem but problem still exists. Can anyone help?

Hey Samolaj,
Thanks for using Apple Support Communities.
I see that you are having calendar issues. You may want to follow this article to resolve this issue.
Update to iOS 7.1 - Settings - iPhone Basics - Apple Support
http://support.apple.com/kb/TI2
Have a nice day,
Mario

Auto close ticket after X days?

We get a lot of tickets that go unresponded. Is there a method to send an email that the ticket will close automatically if not updated or responded to?
This topic first appeared in the Spiceworks Community

We currently use an old version of Dameware for onsite remote support.
Works OK but it's years old and well overdue an upgrade.
One thing we do like with Dameware is that there is no dicking around involved, it's installed on all our PCs and all we need to do is fire up the app, enter the name of the machine we want to connect to, the end user has to confirm that we can connect (this bit is important to us) and we're on - the whole process takes about 10 seconds.
I'm looking at ScreenConnect as it would appear that it can be used for both onsite clients and offsite clients (either our own people or guests) and the pricing looks attractive.
Is anyone using it in a 95% onsite support environment and if so how do you find it please?

Casting oracle.jbo.domain.Date to java.util.Date and maintain more than day

oracle.jbo.domain.Date now = getOADBTransaction().getCurrentDBDate();
java.sql.Date currentDate = now.dateValue();
will truncate the hour, minute, second etc.
How can I avoid this?

No luck with that either.
oracle.jbo.domain.Date now = getOADBTransaction().getCurrentDBDate();
and then
java.sql.Timestamp currentDate = now.dateValue(); won't compile - gives class mis-match.
java.sql.Timestamp currentDate = now.getTime(); won't compile - getTime doesn't exist even though code insight suggests it.
java.sql.Timestamp currentDate = new java.sql.Timestamp(now.dateValue()); won't compile because no such constructor for Timestamp exists.

Reports Greater Than 30 Days

I need to display the number of problem tickets that are more than 30 days open based on the date created. and calculate the number of open problem tickets more than 30 days. So far the formula I have is:
if {table.datecreated} > Date (30) Then
Sum ({table.status}, {table.itemnumber})
Am I on the right track? Any ideas? I am having trouble with the date functions in the formula workshop. The reading materials have all lead me to a dead end.
Thanks,
ITSteveSE

Hello,
please also see below some explanation plus samples from the CR Help (DateDiff) :
Basic and Crystal syntax.
Overloads
DateDiff (intervalType, startDateTime, endDateTime)
DateDiff (intervalType, startDateTime, endDateTime, firstDayOfWeek)
Arguments
intervalType is a String expression that is the interval of time you use to calculate the difference between startDateTime and endDateTime. Possible values can be:
Interval type value Description
yyyy
Year
q
Quarter
m
Month
y
Day of year
d
Day (both "y" and "d" find the difference in days)
w
Number of weeks between startDateTime and endDateTime
ww
Number of firstDayOfWeek's between startDateTime and endDateTime
h
Hour
n
Minute
s
Second
startDateTime is the first DateTime value used in calculating the difference.
endDateTime is the second DateTime value used in calculating the difference.
firstDayOfWeek is an optional constant specifying the first day of the week. If not specified, crSunday is assumed. See Day of Week constants.
Returns
A Number value.
Action
DateDiff returns a number of time intervals between two specified dates.
Examples
The following examples are applicable to both Basic and Crystal syntax:
Use DateDiff with the "d" or "y" interval type parameter to find the number of days between two dates:
DateDiff ("d", #10/7/1999#, #10/10/1999#)
Returns 3.
Use DateDiff with the "yyyy" interval type parameter to find the number of years difference between two dates. This use of DateDiff is the same as finding the difference between the year of endDateTime and the year of startDateTime.
DateDiff ("yyyy", #10/7/1999#, #2/10/2005#)
Returns 6.
DateDiff ("yyyy", #12/31/1999#, #1/1/2000#)
Returns 1 (a 1 year difference), even though there is only a 1 day difference between the dates.
DateDiff ("yyyy", #1/1/1999#, #12/31/1999#)
Returns 0 (a 0 year difference), even though there is a 364 day difference.
Suppose that for the above examples, the first date is the date that you bought a mutual fund, and the second date is the date you sold it. The mutual fund company must send you an annual report for every year in which you owned units in the fund. Thus, you would get 7, 2 and 1 annual reports respectively, in the above cases.
Use DateDiff with the "q" parameter to find the number of quarters (3 month periods) difference between two dates.
DateDiff ("q", #10/6/1999#, #5/20/2003#)
Returns 14.
DateDiff ("q", #3/31/1999#, #4/1/1999#)
Returns 1. The two dates are in adjacent quarters.
DateDiff ("q", #1/1/1999#, #3/31/1999#)
Returns 0. The two dates are in the same quarter.
Suppose the mutual fund company in the "yyyy" example mailed out quarterly reports. Then it would need to mail out 15, 2 and 1 quarterly reports respectively, in the above cases.
Use DateDiff with the "m" parameter to find the number of months difference between two dates.
DateDiff ("m", #3/15/1999#, #7/13/1999#)
Returns 4.
Use DateDiff with the "w" parameter to calculate the number of weeks between two dates. For example, if startDateTime is on a Tuesday, DateDiff counts the number of Tuesdays between startDateTime and endDateTime not including the initial Tuesday of startDateTime. Note however that it counts endDateTime if endDateTime is on a Tuesday.
DateDiff ("w", #10/19/1999#, #10/25/1999#)
Returns 0.
DateDiff ("w", #10/19/1999#, #10/26/1999#)
Returns 1.
Use DateDiff with the "ww" parameter to calculate the number of firstDayOfWeek's occurring between two dates. For the DateDiff function, the "ww" parameter is the only one that makes use of the firstDayOfWeek argument. It is ignored for all the other interval type parameters. For example, if firstDayOfWeek is crWednesday, it counts the number of Wednesday's between startDateTime and endDateTime. It does not count startDateTime even if startDateTime falls on a Wednesday, but it does count endDateTime if endDateTime falls on a Wednesday. For the examples, note that October 6, 13, 20 and 27 all fall on a Wednesday in 1999.
DateDiff ("ww", #10/5/1999#, #10/29/1999#, crWednesday)
Returns 4.
DateDiff ("ww", #10/6/1999#, #10/29/1999#, crWednesday)
Returns 3.
DateDiff ("ww", #10/5/1999#, #10/27/1999#, crWednesday)
Returns 4.
For example, suppose you want to calculate the number of days between the order date and ship date, excluding Saturdays and Sundays:
Rem Basic syntax
Dim d1, d2
d1 = {Orders.Order Date}
d2 = {Orders.Ship Date}
formula = DateDiff("d", d1, d2) - _
            DateDiff("ww", d1, d2, crSaturday) - _
            DateDiff("ww", d1, d2, crSunday)
//Crystal syntax
Local DateTimeVar d1 := {Orders.Order Date};
Local DateTimeVar d2 := {Orders.Ship Date};
DateDiff ("d", d1, d2) -
     DateDiff ("ww", d1, d2, crSaturday) -
     DateDiff ("ww", d1, d2, crSunday)

Client email issues - Logged tickets complete lack of response from BC

I am creating this post on behalf of a client(challenge insurance) in the hope that someone at Business Catalyst might see it and respond as there seems to be know other way of contacting anyone at the company and they seem to respond to any tickets logged at slower than snail pace.
On Friday my client tried to move his email service to office365, he ran into the issue of not being able to add txt or srv record properly using the bc interface. so we contacted support by logging a ticket. While it was a Friday we expected we might hear some reply over the weekend to the ticket but have yet to receive any instruction or reply from bc on this ticket at 4pm GMT on Monday thats almost 72 hours later. Given my client needed his email fully functioning on the first Monday back after the new year and with a number of new staff members starting we reverted back to use bc for email whist waiting on a response for bc support.
After reverting back the email worked fine but now my client is receiving an error when trying to send email's from the system
"SMTP Error: [451] 4.7.1 <END-OF-MESSAGE>: End-of-data rejected: user has temporarily exceeded the allowed mail recipient relays per day. Please try again later."
I have googled this issue and seen other posts on here so am expecting the following response from the ever helpful bc staff "The daily limit allowed through our SMTP is 500 emails a day and this can't be increased. "
My client informs he has not sent 500 emails so maybe they will be able to check it but who knows!
The complete inability to contact bc support adequately and their tardy response times is an absolute disgrace. While my client is only a small business owner he pays a monthly subscription to use bc's system and should expect a standard level support especially when it comes to such a critical part of any business their email communications. If bc are going to provide the service of hosting mail they should at very least be able to respond to a ticket within three days regardless of the day a ticket is logged with some basic assistance or advise. Even the worst hosting companies I have ever had to deal with have had better response times and support some even had email address or contact number you could get them on.
So if there is anyone out there at bc who can help please get in touch

When you create a new email it has a limit to stop them being used and created for spam. 500 emails in one go is rather a lot for just an email (I hope he is not using it for newsletters as there is the BC feature for that job).
This limit increases over time and you will be blocked on that day when you exceed that limit.
In terms of your complain about response times - You sent a ticket just on a weekend and expecting a reply over the weekend (reading that should be enough to give you an indication on a response) but further to that it is wrapping up the holidays.
Support availabily during the winter holidays
While there will be full coverage now I would imagine there is a back log. I have an issue with my TV - I did a support ticket to Samsung on Friday - I have no reply to that ticket yet either and I expected as such.
If you really need to speak to BC support you can use the live chat - BC Status (on the right)
I hear you on the time response but please keep in mind what I said about weekend and holiday period.

Business Content for "payment history and ageing report"

Hi,
We have AP and AR modules implemented in R/3. And recently the client is implementing Collections Management module in R/3. There is a requirement which has come in which we need to provide the a report by customer the past payments made for the last 6 months and the recievables ageing for 1-30 days, more than 30 days and 90 days. A sample is:
Division Past-due payment history Receivables Ageing
Customer CM-5 CM-4 CM-3 CM-2 CM-1 CM 1-30days >30 days 90 days
A 04/10 05/10 06/10 07/10 08/10 09/10 150 200 300
etc, where CM = Current Month
After going through the requirement we have found that data for this requirement can be taken from AR module itself as Collections Management data is not being used. In this scenario, if I want to develop a payment history and recievables aging report in BW from AR module, which data sources can be used. I am new the finanace module so if any links to good stuff is greatly appreciated.
Thanks and Regards
Vijay

0FI_AR_4 datasource is the BSID/BSAD line items from R3 and the standard DSOs and Content will give you the ability to do aged debtor reports
You will have to create your own aged debtor reports in WB as the std ones are pants.
You create an aging bucket for each aging based on the following example criteria..
CKF 0-30 days = RKF 0-30 Days Open + RKF 0-30 Days subsequently cleared
(ie you are tryign to restate the ledger to a point in time)
RKF 0-30 Open is..
 posting date <= key date
 item status = 0
 net due date on a constant selection of 0 and -30
RKF 0-30 Subsequently cleared is..
 cleared date > key date
 posting date <- key date
 net due date on a constant selection of 0 and -30
For payment History - I wouldn;t bother with the standard KNB5 extractor (although you can have a look at ti) _ I find it a bit too high a level
I would create a realised payment terms report which looks at the following calculations:
cleared date - net due date (realised payment terms)
net due date - doc date (offered payment terms)
And then create a query for all item status = C transactions which aren't payments (ie not equal to doc type DZ) and show the above calculations weighted per Customer Payment Term
Many ways to skin a cat - the two above will help you on your way
and

Vendor and customer ageing analysis

Hi Gurus
i am in a project and my client wants vendors and customer age vise analysis to be shown in balance sheet that's less than six months and more than six months kindly help me for doing the same
Thanks
venkat

hi,
you can use SAP standard report. S_ALR_87012178 - Customer Open Item Analysis by Balance of Overdue Items. This gives an wide option by the customer where in you can choose the aging period by the day i.e. 10, 15, 20, 60, 90 days etc based on your requirement.
when you perform your data migration make sure that the baseline date and payment terms are correct so the aging will be correct for the line items you load. You dont need to bring over cleared line items, as they wont affect the aging, all they will provide is payment behaviour.
Some data migration projects assign a due immediately payment term and have the due date in the baseline date.
Regards,
Greeshma

KRBTGT "Golden Ticket" and Authentication Services

Recently I was forwarded and article regarding how a "Golden Ticket" could be created that basically gave Administrator credentials to the DC and other Domain Assets via a specially (maliciously) crafted "Golden Ticket" {see http://blog.cobaltstrike.com/2014/05/14/meterpreter-kiwi-extension-golden-ticket-howto/
for a reference}.
My question is as follows:
If the user presents a “request” that is encrypted with a “Custom Crafted DC Ticket” that has different Session/Lifespan than is "normally created by the DC"
but is based off of a “legitimate” DC-Ticket with equivalent authenticating hash, will the Domain Asset you are attempting to connect to or the DC (if targeting it directly) re-verify the DC-Ticket with the DC (or KRBTGT) and does the DC have the ability to
verify if the ticket is valid for that user/time frame? In other words, If I set my GroupPolicy Security Settings for Kerberos Policy to: Enforce user logon restrictions = true, Maximimum lifetime of Service Ticket = 540minutes, Maximum Lifetime of user ticket
= 9hours, Maximum Lifetime of user ticket renewal = 1 day, and Maximum tolerance for computer clock synchronization = 3 minutes; would this sufficiently deter a would be hacker from utilizing the "Golden Ticket" exploit beyond a period of a single-day
(thus deflating the 10 year implication of the article)?
Secondly, shouldn't there be a way to identify if a ticket being utilized was outside of the defined Policy Management Settings; and if so, what would it
look like and where?
I really appreciate any input that could aide in my understanding of this and its implications from a security perspective. Also if you know of any tools
or resources that could be utilized in identifying such an exploit being utilized I would greatly appreciate the input (such as Tenable SC resources, Solarwinds, etc.)

Hi,
Thanks for your post.
If we enable the Kerberos ticket related group policy settings in the domain, these policies would effect the right of the golden ticket. And this is not a Security problem.
1. If the hash of the administrator account was dumped out, there should be something wrong on the Security administration. And the domain should be not security if the harh of the administrator password could be dumped.
2. The password of the account named "krbtgt" could be changed automatically and regularly. So the previous TGT could be invalid after changing password.
Please refer to the article as below for more information:
Answers to frequently asked Kerberos questions
http://support.microsoft.com/kb/266080/EN-US
Kerberos Policy
http://technet.microsoft.com/en-us/library/cc952126.aspx
Hope the information above is helpful to you. If you have any questions or additional information, please feel free to let me know.
Best regards,
Ann
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Types of Tickets

Hi experts,
Can some one please tell me
1) what types of tickets do we get in production support project?
2) how do we solve them?
if some one can send docs relating to tickets it would be appreciable,
mail id is [email protected]
thanks in advance
Mazhar

Hi Mazhar,
Check out this doc. It definitely helps you
what are SAP Tickets.
SAP Tickets are nothing but problems or issues raised by the end customer in a company where end users are running SAP project.
Once the SAP project is implemented, support phase begins. Support team is responsible for solving the tickets/issues in day-to-day business.
For any support project, customer will set up Help Desk. If any problem occurs customer will call Help Desk and register the issue/Ticket.
Different companies use different software products to manage SAP Tickets. Remember this software is not provided by SAP. It is third party software. There are many software products in the market like Manage Now et c. You can call these software products as tools.
All tools will provide the common attributes which are listed below-
1) Every user will be provided with user name and password to enter into the tool
2) We can see the tickets assigned for a particular user name.
3) You can list all open tickets by giving the Date Range
4) You can list all closed tickets by giving the Date Range
5) You can list out all the open tickets assigned for an User
6) You can list out all the closed tickets assigned for an User
7) You can see the description of the Ticket, by entering the Ticket Number. You can see who had raised the Ticket, what is the problem. What is the severity of the Ticket?
There are lot many other attributes like you can transfer the Ticket to another user etc.
What is the severity of the problem Ticket?
When a Ticket is raised, it will be given severity. There are following severities. It may vary from company to company.
Severity 1
Severity 2
Severity 3
Severity 4
The severity will be decided based on the business critical impacts.
If there is large impact on the business it
will be given 1 severity, if it is having least impact then it will be given 4.
Severity 1 problem tickets should be solved in 8 hours.
Severity 2 problem ticket should be solved in 16 hours.
Severity 3 problem ticket should be solved in 15 working days.
Severity 4 problem ticket should be solved in 30 working days.
Again the no of days may vary from one company to another.
All these things will be decided when giving the contract to the IT
company. The agreement is called as "SLA".
SLA stands for Service Level Agreement.
What happens if a particular ticket is not solved by the IT company
according to the SLA/Contract?
The Customer imposes fine on IT company as per the contract/SLA.
Errors in Extraction
1) RFC connection lost.
2) Invalid characters while loading.
3) ALEREMOTE user is locked.
4) Lower case letters not allowed.
5) While loading the data i am getting messeage that 'Record
the field mentioned in the errror message is not mapped to any
infoboject in the transfer rule.
6) object locked.
7) "Non-updated Idocs found in Source System".
8) While loading master data, one of the datapackage has a red light
error message:
Master data/text of characteristic ZCUSTSAL already deleted
1)extraction job aborted in r3
2) request couldnt be activated because theres another request in the
psa with a smaller sid
3) repeat of last delta not possible
4) datasource not replicated
5) datasource/transfer structure not active
Issues faced during the implementation :
1. Slippage of milestones
2. Incorrect or wrong design
3. Reporting format problems
4. Data not matching or reconciling problems
5. Issues discovered during testing leading to redesign
6. Performance issues
7. Requirements misinterpretation
9)check the data same in source system and target system ( i mean suppose u are extarcting from r/3 after loading check ur data r/3 and bw same or not.
10)that is abap code, i didnt understand ur question properly.
11)
12) generic extarction, if ur businees contect satisfy ur requirement u go for generic, suppose u need data from different tables go generic with view with 1:1 relation 1:M relation for function module.
13)v3 update back groud job is in lo
14)its superior info object, u can find this in master data tab .
15)
16)tuning we will go for improve query performance (compression, aggregates, partation, index, rollup, precalculated web tneplates.)
17) rsa7(check with some one)
18)bw statics for find data base time and olap time and frontend time(based on u can improve query performance create like aggra comp , indices etc..)
19) direct chain only one chain , meta chain if u have more than one chains
load errors u can solve manually, other than load errors u can wait right click and repeat.
20)
21) u cn cteate other cube and traansfer, but data space waste.(bec structures will be deffi)
22) u mean data source enhancement.or not(let me know)
23)rsap0001( for customer exit variables) 001 for transaction data 001 attributes, 003 text 004 hierchies.
24)web application design , its like same bex, but report will execute in browser.
25)
26) arrangement of process are called process type and we can use varient and start process for back ground jobs.

Aged Tickets oolder than 30 days

Similar Messages

Maybe you are looking for