Client email issues - Logged tickets complete lack of response from BC

I am creating this post on behalf of a client(challenge insurance) in the hope that someone at Business Catalyst might see it and respond as there seems to be know other way of contacting anyone at the company and they seem to respond to any tickets logged at slower than snail pace.
On Friday my client tried to move his email service to office365, he ran into the issue of not being able to add txt or srv record properly using the bc interface. so we contacted support by logging a ticket. While it was a Friday we expected we might hear some reply over the weekend to the ticket but have yet to receive any instruction or reply from bc on this ticket at 4pm GMT on Monday thats almost 72 hours later. Given my client needed his email fully functioning on the first Monday back after the new year and with a number of new staff members starting we reverted back to use bc for email whist waiting on a response for bc support.
After reverting back the email worked fine but now my client is receiving an error when trying to send email's from the system
"SMTP Error: [451] 4.7.1 <END-OF-MESSAGE>: End-of-data rejected: user has temporarily exceeded the allowed mail recipient relays per day. Please try again later."
I have googled this issue and seen other posts on here so am expecting the following response from the ever helpful bc staff "The daily limit allowed through our SMTP is 500 emails a day and this can't be increased. "
My client informs he has not sent 500 emails so maybe they will be able to check it but who knows!
The complete inability to contact bc support adequately and their tardy response times is an absolute disgrace. While my client is only a small business owner he pays a monthly subscription to use bc's system and should expect a standard level support especially when it comes to such a critical part of any business their email communications. If bc are going to provide the service of hosting mail they should at very least be able to respond to a ticket within three days regardless of the day a ticket is logged with some basic assistance or advise. Even the worst hosting companies I have ever had to deal with have had better response times and support some even had email address or contact number you could get them on.
So if there is anyone out there at bc who can help please get in touch

When you create a new email it has a limit to stop them being used and created for spam. 500 emails in one go is rather a lot for just an email (I hope he is not using it for newsletters as there is the BC feature for that job).
This limit increases over time and you will be blocked on that day when you exceed that limit.
In terms of your complain about response times - You sent a ticket just on a weekend and expecting a reply over the weekend (reading that should be enough to give you an indication on a response) but further to that it is wrapping up the holidays.
Support availabily during the winter holidays
While there will be full coverage now I would imagine there is a back log. I have an issue with my TV - I did a support ticket to Samsung on Friday - I have no reply to that ticket yet either and I expected as such.
If you really need to speak to BC support you can use the live chat - BC Status (on the right)
I hear you on the time response but please keep in mind what I said about weekend and holiday period.

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=======================================================
======================================================
Account was locked out on .
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===================================================
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