Agent Login Logout timestamps in the database

Dears,
In our UCCE environment we need a detailed report that generates information about the agents login and logout times.
Does anyone have any idea in which table in the database we can view these timestamps?
Best regards,
Lara Noueir

Dear Lara,
you can get these detaills from Agent_Event_detail table
you will be getting login date and time from Agent_Event_Detail table along with the duration of the event.
also agent log out table will give you the logon duration and log out date and time.
you can refer the ICM DB schema further info.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5_3/reference/guide/icm853schema.pdf
Rate the post if it usefull.
Regards,
Shalid K.C

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Agent Login Logout timestamps in the database

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