Alert blurs main app but never shows up

on very very rare occasions i've got a user reporting that a simple modal Alert blurs the main app but never shows up--which more or less blocks the app.
the Alert is generated by this method:
// generic message display
protected function informUser(msg:String,msgTitle:String,msgType:String="normal"):void {
// user must interact
var inform:Alert=Alert.show(msg,msgTitle)
inform.styleName="inform";
if (msgType=="error")
informError.play();
any ideas on what might be causing this?
thanks.
attached is what the user's seeing.

no, there's always text when this Alert is called & it works 99.99% of the time. display list? yes. visible? it's supposed to be but on the blue moon events it's not showing up, main app blurs but the Alert dialogue simply doesn't show up. the client says it's happened twice over the course of several months.
i can't reproduce this so i can't really debug it.
thanks.

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