All email shows up on OWA, but some users are seeing constant "updating this folder".

Im having an issue in our environment where some users aren't getting new email.  It's hit or miss, for example mine works perfectly both incoming/outgoing. 
ON a few of them I tried logging into their owa online account and all the emails show up...so it's still there/on the server, but when we open up outlook when logged in it does not update their inbox.  I tried going into control panel, mail, and deleting
the local profile/adding a new profile and after it autodiscovers/populates the acccount it sits at an empty mailbox and says "Updating this folder" and shows it as connected to microsoft exchange.
I need some help here, thank you

Hi,
It seems like Outlook connection issue, please check account settings between worked Outlook client and problematic outlook client.
Meanwhile, please check the following settings of outlook.
Close Outlook and start control panel, double-click the Mail icon.
Click the E-mail Accounts button,  choose the account and double-click it.
Check the server name and User name are correct, and check box
Use Cached Exchange Mode. Then click More Settings.
Under Advanced tab, check box Use Cached Exchange Mode
and Download Shared folders.
Under Security tab, Check the box "Encrypt data between Microsoft Outlook and Microsoft Exchange."
Under Connection tab, check the box "Connect to Microsoft Exchange using HTTP" and click
Exchange Proxy Settings.
Make sure the following selections and input the listed information:
"https://" field and check the box "Connect using SSL only."
Check the box "Only connect to proxy servers that have this principal name in their certificate" then check the field below.
Check the boxes (On fast/slow networks) "connect using HTTP first, then connect using TCP/IP."
From the authentication drop-down menu, select NTLM Authentication.
Click OK -> OK -> Next
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

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