Allow Email When Comments are Posted

Allow Email When Comments are Posted
Allow configuration of email (configure who get the notification) when a comment field is used. If the customer enters a comment, it would be nice to be able to email the provisioning team or the catalog team. Additionally, it would be a nice feature to allow email from comments if the provisioning team updates the comments - allowing easier communication from within the tool.

We contacted newScale multipe times in the past year and multiple times before that on this feature and they mentioned they do not see the need for it. Recently with the acquisition with Cisco, they are using RequestCenter/Workplace portal in a much larger audience and it seems they see the need for it now. I can't say where it stands on the priority list though.
That being said, our company has implemented this feature through the use of a custom ServiceLink Comment Adapter. It will email the customer/initiator/performer and anybody else who else is on a Carbon Copy field when a comment is added. Comments can either notify or not notify. So when performers are just updating the comments for a worklog type of thing, they don't notify anyone. When they need to collaboration then they tell it to notify. Customer/Initiators on the otherhand default to always notify. The email template then includes the comment text. It's very useful and definitely a major gap I see with the out of the box system. We also can detect when fields are changed and send email notifications on what field changed and what the basis of those changes are. Use cases for this are for when files are uploaded or when a description is updated as part of a workflow. The parties on the request can then understand what's happening without having to go into the system. This field change notification is a preference that a user turns on globally or on a request by request basis.
Alan

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Did you try to switch Push "off" and fetch to "manually"? This way no mail is delivered until you choose to open the mail app. The moment you open Mail on your device, your mail account will be checked and if any, mail will be delivered.
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This setting lets you turn Push on or off for MobileMe, Microsoft Exchange, Yahoo!, and any other push accounts on iPhone. Push accounts deliver new information to iPhone whenever new information appears on the server (some delays may occur). You might want to turn Push off to suspend delivery of email and other information, or to conserve battery life.
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page 203 iPhone_User_Guide
Message was edited by: Ingo2711

Why does the file Name for file attached with Annotations "Attach File" (paperclip) become Unknown when Comments are Published?

Our company recently purchased Adobe Acrobat Pro XI for the purpose of using it for shared electronic reviews. We are using Send for Shared Review created in Adobe Acrobat Pro XI, and all the Comment tools work as expectedexcept the paperclip in Annotations.
When a Word or Excel or Image(png,jpeg) file is attached using the Annotations paperclip, the initiator can initially see and open it. But after Publish Comments is selected and the review file is closed, the file "Name" changes to "Unknown" (although the Description has the correct file name and extension). The Modified information is Unknown, as is the Size and Compressed Size.
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FYI Rave,
There are some other forum entries with this exact same issue...:
Cannot Open Attachments in PDF
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"Sorry, this content is not allowed" Error when trying to post a reply.

Has anyone else seen this error lately when trying to post a reply?
Just to be sure.. I remove all the formatting and just used simple text.. Still the error persists.
It works for some other posts in the same forum too.!
Eg.. I am unable to post a reply to this thread
List the files in a folder
But was able to do so for
control file question
Let me know if any of you have seen this and have a workaround/solution :)
Thanks,
Rajesh.

Rajesh Chamarthi wrote:
I dont think it is an issue with specific words trying to be spam filtered....No content I tried to post i the reply went through.
As I put in the earlier post,just the words "test" didn't work either.
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Email when approval are required - Project Server 2013

Hi everyone,
I've got a little question, is it possible to send an email when a new update appears in the "Approval Center" (PWA/Approvals.aspx) ? And if yes, how can I do this ?
I've tried with a workflow (in the "Project Server Workflow Tasks" list) but it does not seem to work.
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Patmol

Hello Patmol6,
Ditto on what Hrishi suggests.
I would use a SQL query that search new approvals and when it finds one, then send an email. After the query is written, use SSIS (Sql Server Integration Services) and create a job to manage this. There are probably several goods SQL
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Hi BPEL Gurus,
I have a very critical production issue.
Whenever a user enters or updates Comment in Task List JSP Page, an email is sent each & every time
when he clicks on the update button for Comments.
I tried removing the <action> sub-tag for 'ASSIGNES' under <notification> tag of SomeName.task file.
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<copy>
<from expression="ids:getUserProperty(bpws:getVariableData('inputVariable','payload','/ns1:TerminationRequest/ns1:DivisionalApprovals'),'mail')"/>
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</copy>
The above code fails & no email is send to any users belonging to that Sequential List of Approvers.
Could you all BPEL GEEKS provide me with a proper solution.
PLEASE DO HELP.
Thanks & Regards,
Gopal D. Kalsekar
Senior Software Developer
Business Solutions (eGroup)
M.H. Alshaya Co. W.L.L.
www.alshaya.com
P :- (965) 2224 3598
F :- (965) 2224 2488
E :- [email protected]

The default email solutions in planning are using workflow or task lists, though the task lists are based on due dates.
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If you are interested in sending emails from business rules then I did write a blog on the subject a while back.
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http://john-goodwin.blogspot.com/

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I folowed the note 191470 and sending PO by the mail works fine.
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Saso

Hi SF,
Your settings look correct,The Notify step should work fine.
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- Try Restarting the MDM server once after configuring the MDS.ini file
Hope It Helped
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Do an "Advanced Find" with filter options "Item Status" "does not include"
"Read".
Now you should see any unread Item. If it's only one Item, it must be this
one you see in the Home View. Just delete it or move it to another Folder.
Greez
Jrg
>>> On Tuesday, 20. March 2007 at 08:35, <[email protected]> wrote:
Allison,
It's actually showing in the inbox, and it's always off by one when there
IS unread mail in the inbox. For example, when I was working on it
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Kris
> Is the message showing unread next to the inbox or the HOME? I had a
case =
> where a user had dragged an unread email to their "home" - so it showed
1 =
> unread email next to home. And this message did not show up in the
inbox =
> anymore. The only way I figured out how to see what was in home was to
=
> customize the HOME page (right click home> choose properties> display
tab> =
> customize) to show the HOME folder (I had to make a new panel), and
then =
> you were able to see the unread email and move it back to the inbox. =20
>
>
> >>> On 03/19/07 at 9:27 AM, <[email protected]> wrote:
>
> Hi Folks,
>
> I have a rather strange problem that I'm hoping to find a solution to.
=
> I=20
> have one user who's client is reporting that there is an unread email =
> in=20
> her inbox when all have been read. In fact, she has either deleted
or=20
> moved all mail out of her inbox to either a cabinet directory or an=20
> archive. I had her log in at another workstation and the issue
followed=20=
>
> her. I have run both an analyze/fix with all the options checked, and =
> a=20
> structural rebuild on her user database, and found no problems.=20
>
> Any assistance would be greatly appreciated.
>
> Thanks,=20
> Kris
>

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Allow Email When Comments are Posted

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