Alternative warranty options to AppleCare?
Hi guys.
I have a question.
Stupid me took too long to buy my AppleCare extension for my MBP unibody and I'm over my warranty exp by bout 2-3 weeks. (Money was an issue)
I know AppleCare cannot be bought once the original warranty expires.
Are there any alternative options to AppleCare that would get me near the same coverage for my MBP?
I still have an unresolved issue regarding a significant screen whine that was diagnosed while the computer was still under warranty and is still open in terms of its case. Apple has to send my MBP off to a repair lab to specifically find the issue (replaced both my screen and my Logic board and the issue still remains). I just never had the chance to do it because my daily life is very dependent on my laptop (school, work).
Another potential contributing factor, my father helped me pay for my MBP with his Amex card. Amex is good about supplying asset insurance and warranties as part of their buyer's protection policy. Should I also inquire with Amex in regards to another warranty?
Everyone tells me AppleCare is a no brainer and should be bought. But of course, that is no longer an option for me.
Any help = awesome! Thanks in advance all.
AMEX extends warranties on many consumer electroncis items (there is a value cutoff, something like the item must have retailed for a min. amount) for up to one additional year on all warranties of less than 5 years.
Plus, I would think in most states, if the issue is one that was unresolved from a previous warranty claim, then it would still be covered anyway. Otherwise, many companies would just stall claims until the end of the warranty period if they could then walk away.
I'd talk to Apple first, and remind them this is an issue that they failed to resolve while under warranty, If they balk at that, call up AMEX, who typically either refunds or replaces, at least that's been my experience with them the couple of times I've gone through them for claims.
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Need advice on Digital Music SX warranty options.
To anyone who can help. or can PM me with any details information I expected from the customer service but none I can get?
I am without hope with Creative Labs product now. Since from SoundBlasterPro, 6 etc.... now totally disappointed.
I got a Digital Music SX on March and it dead and return for RMA at early July. And I believe I am in totally lost in this case.
Below is the e-mail to from customer support... I suspect they are not even human, which is only mail record and mail player.
=================================================
Dear Yung Ping,
I already sent back my product to Speed Digital Limited on 2-July and comes up with problemssssss I told you.
Thats why I told you my RMA number: F0007536 , pls help my case.
Anyone can help my case?
Regards
Max
> Date: Tue, 4 Aug 2009 09:3:47 +0800
> From: [email protected]
> To: [email protected]
> Subject: RE: CLA (CLHK) - Technical Support Request - (Digital Music SX) (KMM92905I5977L0KM)
>
>
>
> Dear Max,
>
> Thank you for getting back to us; sorry that the suggestions previously
> didn?t resolve your issue.
>
> If the issue still persists, you may send back the product for warranty
> servicing. Kindly contact your retailer regarding the warranty
> servicing. Alternati'vely, you may contact our authorized distributor in
> Hong Kong:
>
> Speed Digital Limited
> Address: Unit C, 3/F, Por Mee Factory Building
> 500 Castle Peak Road
> Kowloon, Hong Kong.
> Tel: (852) 2958-3
> Fax: (852) 236-5498
>
> Office Hour:
> (Mon ~ Fri) 0:00am ~ :00pm, 2:00pm ~ 6:00pm
> (Sat.) 0:00am ~ :00pm
> (Close on Sunday & Public Holiday)
>
> If you still require assistance, please reply to this email with any
> previous correspondence to ensure the quickest and most accurate
> service.
>
> Best Regards,
>
> Yun Ping
> Customer Support Advisor
> Creative Labs Asia
>
>
> Original Message Follows: ------------------------
> Yun Ping,
>
> Thanks for reply. And NO, I have been customer of Creative Labs since
> Soundblaster Pro, they all work very well and in good condition. Except
> this time the Digital Music SX.
>
>
> . I still seeing many shop are selling Digital Musix SX, and mines just
> got about 3months. Yet your online store is still selling
> it->http://hk.store.creative.com/products/product.aspx?catid=&pid=469
>
> I don't feel happy about my purchase cannot be repair or replace. I
> really looking forward CreativeLabs can REPAIR my product while it is
> still under warranty.
>
> 2. about the USB X-FI 5., the staff at service center they propose I
> accept it as replacment of my Digital Musix SX. I feel not happy about
> it too. They are totally 2 diferent target product and the X-FI is
> acturally its lots more cheapy then the SX.
>
> 3. Also from the staff at the s ervice center, they told me informed by
> CreativeLabs'staff, there is a up coming new product as upgrade of
> Digital Musix SX. Which I can get one as RMA in coming October. The
> Service center staff say they will inform me the details.
>
> 4. I have been sending the faulty Digital Music SX since 2nd July and it
> have been one month, and I still don't know and no idea when I can enjoy
> your product yet. So I expected my warranty period should not be
> counted under this RMA case. Do you think so?
>
> I am pretty much think X-FI 5. is not the one which can replace the
> Digital Musix SX in all aspects.
>
> I really hope to get more details about the status so I can make
> dicision for my RMA, I would either refund or wait for the new unknown
> replacment. And yes, I still need more details infomration.
>
> Do u understand my case? I am still waiting someone can help me out.
> Yet I do not receive any clear status on my case.
>
> Just want to get my working Digital Musix SX back. Either it is demo
> unit nor repair or anything just I need a working unit, thats all I am
> looking for.
>
>
> Also I would like to provide more details on my RMA.
>
> REPAIR SERVICE NOTE:
> RMA Reference: F0007536
> Date: 2nd July 2009
> Customer Name: Mr. Hung
> Contact Number: (852)9307-6880
> Product: Digital Musix SX
> Product Serial Number: MASB05608800054K
> Symptoms: Cannot Start Unit
> Date of Purchase: 7th March 2009
> Valid Invoice: YES
>
> Invoice No: B090307274
> Date: 7th March 2009
> Company: Centralfield Computer Ltd.
> Office: 3C, Sui Sing Bldg, 202-204 Cheung Sha Wan Rd., Sham Shui Po,
> Kln, HK.
> Tel: (852)29592283
>
>
> > Date: Mon, 3 Aug 2009 3:3:4 +0800
> > From: [email protected]
> > To: [email protected]
> > Subject: Re: CLA (CLHK) - Technical Support Request - (Digital Music
> SX) (KMM9279420I5977L0KM)
> >
> >
> >
> > Dear Max,
> >
> > Thank you for reaching us at Creative Customer Support; we appreciate
> > the opportunity to assist you.
> >
> > With regards to your enquiry, you may like to know that Digital Music
> SX
> > external soundcard has reached its end of service life and no longer
> in
> > production. You may like to view the specifications and feature of our
>
> > latest USB X-FI Surround 5. external soundcard at the following link
>
> > below:
> >
> > LINK:
> > http://hk.creative.com/products/product.asp?category=&subcategory=873&product=775& listby=
>
> >
> > You may like to know that the warranty for the replacement soundcard,
> > will continue based on your original date of purchase of your
> defecti've
> > unit, Digital Music SX.
> >
> > If you still require assistance, please reply to this email with any
> > previous correspondence to ensure the quickest and most a ccurate
> > service.
> >
> > Best Regards,
> >
> > Yun Ping
> > Customer Support Services
> > Creative Labs Asia
> >
> > To provide feedback on your "Creative Experience" please click on the
> > following link:
> > http://asia.creative.com/contactus/mailto/sitefeedback.asp
> >
> > Asia Site: http://asia.creative.com/
> > Support Site: http://asia.creative.com/support/custsup/welcomets.asp
> > KB Site: http://support.creative.com
> >
> >
> > Original Message Follows: ------------------------
> > ==================================
> > Subject: CLA (CLHK) - Technical Support Request - (Digital Music SX)
> > Name: Max Hung
> > E-mail Address: [email protected]
> > Self Description: Advanced PC User
> > Region: Asia
> > Country: Hong Kong SAR, PRC
> >
> > Support Inquiry: My Creative hardware stopped functioning correctly
> > Product: Digital Music SX
> > CCPP Certificate Number:
> > Serial Number: MASB05608800054K
> > Purchase Date: Mar/07/2009
> >
> > Operating System: Windows XP
> > Firmware Version:
> > Creative Model Number: Digital Music SX
> > Connected To:
> >
> >
> > Detailed Problem Description:
> > my product was return for RMA since 2nd July 2009. Now the serv ice
> > center told me the product is no longer available and suggest me to
> > accept a X-Fi Surround 5. sound card or wait until OCT for an unknown
>
> > new product which claim for upgrade for Digital Music SX. Please, I
> need
> > more details on my RMA. Since the server center told me my product
> > cannot be fixed or replaced, I need to know how will my product
> warranty
> > goes. Thanks for help.
> >
> >
> > ==================================?. I will not be able to tell you if the Digital Music is available for repair or not. I am sorry but this is not something I have control over. Parts and support policies differs country to country, in your case you will need to work things out with the distributor.
Message Edited by KokChoy-CL on <span class='local-date'> 08-04-2009<span class='local-time'> 05:8 [email protected] -
I am an assisting a co-worker on trying to improve an ugly query and I can't come up with good suggestions, based on all the business rules that have been applied.
The main rule is to try and convert everything from the production system into the data warehouse and if it cannot be converted, create a log for it.
Here is a short test case.
CREATE TABLE ATTY (atty_id number, nme varchar2(20));
INSERT INTO atty VALUES (1, 'Bob');
INSERT INTO atty VALUES (2, 'Perry');
INSERT INTO atty VALUES (3, 'Ben');
CREATE TABLE PHN (phn_id number, atty_id number, phn_no varchar2(15));
INSERT INTO phn VALUES (10,1,'800-555-1234');
INSERT INTO phn VALUES (11,2,'800-555-7890');
INSERT INTO phn VALUES (12,3,'800-555-6541');
CREATE TABLE ATTY_CASE_XREF (atty_id number, pers_id number, case_id number);
-- The attorney representing a person on a case. Could be multiple people and/or attornies per case.
INSERT INTO atty_case_xref VALUES (2, 30, 40);
INSERT INTO atty_case_xref VALUES (2, 31, 40);
INSERT INTO atty_case_xref VALUES (3, 32, 41);
INSERT INTO atty_case_xref VALUES (2, 33, 41);
INSERT INTO atty_case_xref VALUES (1, 34, 42); -- yes this points to nothing (aka bad data to deal with)
CREATE TABLE case (case_id number, docket varchar2(20));
-- Due to bad data, may not always have case for each reference above.
INSERT INTO case VALUES (40, '2013-abcdefg');
INSERT INTO case VALUES (41, '2013-pouyfbkjo');
COMMIT;
The test case query (a simplified version of the real one but captures the concepts)
SELECT ap.atty_id,
ap.nme,
p.phn_no,
c.docket
FROM atty ap
INNER JOIN phn p
ON ap.atty_id = p.atty_id
INNER JOIN atty_case_xref acx
ON ap.atty_id = acx.atty_id
LEFT OUTER JOIN case c
ON acx.case_id = c.case_id
UNION
SELECT ap.atty_id,
ap.nme,
p.phn_no,
NULL
FROM atty ap
INNER JOIN phn p
ON ap.atty_id = p.atty_id
INNER JOIN atty_case_xref acx
ON ap.atty_id = acx.atty_id;
The desired output (and what is output by the above SQL statement is) (order does not matter)
Atty_ID
NME
PHN_NO
DOCKET
1
Bob
800-555-1234
2
Perry
800-555-7890
2013-abcdefg
2
Perry
800-555-7890
2013-pouyfbkjo
2
Perry
800-555-7890
3
Ben
800-555-6541
2013-pouyfbkjo
3
Ben
800-555-6541
Basically, the first part (above the union) creates a record for each attorney on a case, even if a case record is not loaded.
The second part converts just a generic non case record for each unique attorney.
If attorney 1 is listed on 10 cases, need to create 11 records. One for each case and one with no case information
The data warehouse table the data is loaded into serves two purposes. It is a normal data table, but also acts as a code table. That way if someone wants a list of all attorneys, they don't have to do a distinct, but can just query for a certain type of record (don't ask why).
The cost for the real version of this query is 248 Billion and was killed after several days of running as it was still building the result set. The explain plan image I have shows the following row counts, ATTY = 96,255, PHN = 3,284,444, ATTY_CASE_XREF = 11,553,888, CASE = 14,421772. We are looking for options that turn this into a one-pass run (or just reduce the cost) so it would complete in a reasonable time.
Any suggestions need to work on 10.2. This seems like a good place for a MODEL clause, but I still struggle with that syntax.
And the cleanup
DROP TABLE atty purge;
DROP TABLE phn purge;
DROP TABLE atty_case_xref purge;
DROP TABLE case purge;Glad you asked because I found out a couple of assumptions were no longer valid. The code was developed on 10.2.0.4, and a copy still exists there, but apparently the client had upgraded their DB since I helped out many months ago.
SQL> select * from v$version;
BANNER
Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64bit Production
PL/SQL Release 11.2.0.3.0 - Production
CORE 11.2.0.3.0 Production
TNS for Linux: Version 11.2.0.3.0 - Production
NLSRTL Version 11.2.0.3.0 - Production
SQL> select count(*) from dms_attyphn;
COUNT(*)
158612
SQL> select count(*) from dms_phn;
COUNT(*)
3284444
SQL> select count(*) from dms_atty;
COUNT(*)
96255
SQL> select count(*) from dms_ptyatty;
COUNT(*)
11553888
SQL> select count(*) from dms_case;
COUNT(*)
14421772
SQL> select count(*) from dm_phone;
COUNT(*)
2971525
I had also thought that DM_PHONE was empty, but an earlier part of the procedure that this query runs in populates a different set of phone data into the table, so the stats show it as empty, but in reality it had nearly 3 Million rows.
The actual query
SELECT DISTINCT p.cnv_phn_id,
p.cnv_phn_nbr,
pa.cnv_case_id,
ap.cnv_atty_id,
f_remove_site(ap.cnv_phn_cd) cnv_phn_cd,
ap.cnv_phn_cd_dscr,
a.cnv_idnt_id,
c.cnv_site_id
FROM dms_attyphn ap
INNER JOIN dms_phn p
ON ap.cnv_phn_id = p.cnv_phn_id
INNER JOIN dms_atty a
ON a.cnv_atty_id = ap.cnv_atty_id
INNER JOIN dms_ptyatty pa
ON pa.cnv_atty_id = a.cnv_atty_id
LEFT OUTER JOIN dms_case c
ON pa.cnv_case_id = c.cnv_case_id
WHERE NOT EXISTS (SELECT 1
FROM dm_phone dp
WHERE nvl(dp.pers_id_seq,'-1') = nvl(a.cnv_idnt_id,'-1')
AND nvl(dp.case_id_seq,'-1') = nvl(pa.cnv_case_id,'-1')
AND nvl(dp.phone_id,'-1') = nvl(p.cnv_phn_id,'-1')
AND nvl(dp.type_cd,'-1') = nvl(f_remove_site(ap.cnv_phn_cd),'-1'))
UNION
SELECT DISTINCT p.cnv_phn_id,
p.cnv_phn_nbr,
NULL,
ap.cnv_atty_id,
f_remove_site(ap.cnv_phn_cd) cnv_phn_cd,
ap.cnv_phn_cd_dscr,
a.cnv_idnt_id,
NULL
FROM dms_attyphn ap
INNER JOIN dms_phn p
ON ap.cnv_phn_id = p.cnv_phn_id
INNER JOIN dms_atty a
ON a.cnv_atty_id = ap.cnv_atty_id
WHERE NOT EXISTS (SELECT 1
FROM dm_phone dp
WHERE nvl(dp.pers_id_seq,'-1') = nvl(a.cnv_idnt_id,'-1')
AND dp.case_id_seq IS NULL
AND nvl(dp.phone_id,'-1') = nvl(p.cnv_phn_id,'-1')
AND nvl(dp.type_cd,'-1') = nvl(f_remove_site(ap.cnv_phn_cd),'-1'))
The NOT EXISTS are there to prevent this record from being loaded twice into the data warehouse. On the initial load, this will not be an issue and we are discussing removing it from the initial load run. For function f_remove_site(), I have come up with a few lines of SQL that will replace what that function does, in order to remove the SQL -> PL/SQL -> SQL context switches.
We do not have access via SQL*Plus to do trace/explain plan info so the following is taken from PL/SQL Developer (the format looked good in the pre block)
Description Object name Cost Cardinality Bytes
SELECT STATEMENT, GOAL = ALL_ROWS 248006382352 19366615 1950133571
SORT UNIQUE 248006382352 19366615 1950133571
UNION-ALL
FILTER
HASH JOIN RIGHT OUTER 260203 19207303 1939937603
TABLE ACCESS FULL DMS_CASE 111541 14421772 302857212
HASH JOIN 42334 19207303 1536584240
HASH JOIN 9204 159312 10195968
HASH JOIN 884 159312 7169040
TABLE ACCESS FULL DMS_ATTY 137 96255 1540080
TABLE ACCESS FULL DMS_ATTYPHN 309 158612 4599748
TABLE ACCESS FULL DMS_PHN 3043 3284444 62404436
INDEX FAST FULL SCAN DMS_PTYATTY_ID_IDX 17114 11553888 184862208
TABLE ACCESS FULL PHONE 12810 1 33
FILTER
HASH JOIN 9204 159312 10195968
HASH JOIN 884 159312 7169040
TABLE ACCESS FULL DMS_ATTY 137 96255 1540080
TABLE ACCESS FULL DMS_ATTYPHN 309 158612 4599748
TABLE ACCESS FULL DMS_PHN 3043 3284444 62404436
TABLE ACCESS FULL PHONE 12735 1 33
As stated, the big question is, can we avoid the full table scan twice on the DMS_ATTY, DMS_ATTYPHN, and DMS_PHN tables. That was my reason for creating the simple example, based on this larger complex query. -
Apps rejected. I'm crushed. Any alternatives or options?
Apple rejected our apps and wrote:
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I can't tell you how crushed and disappointed I am. We thought they were fun applications and would sell and would have at least liked a chance to TRY.
Has anybody ever successfully appealed such a decision?
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I am so disappointed I can't barely put it in words.
doug
Message was edited by: Doug Lerner2Hi Doug,
I sympathize with your frustration. One thing I think is worth commenting about is that when Apple write "We have determined that the applications are of limited utility to the broad iPhone and iPod touch user community", they might not mean that in a literal sense -- it might be a very subtle way of saying that they think that your apps would be offensive or controversial to some users and that therefore they do not wish to carry them on the App Store. So your arguing that your app is actually more useful than other election-content apps might not be such a winning argument. I hope you'll succeed in getting them approved the second time around, but maybe you should rethink the content of your apps before trying again? Or maybe contact Apple and ask them to specify what kind of changes they would like to see in your apps in order to approve them? -
Alternative deployment option for custom xpath- 10.1.2
Hi,
BPEL ver: 10.1.2
What is the best way to deploy custom xpath classes?
Here is the list of location that I know that it works
1. Copy extracted classes files in %BPEL_HOME%/integration/orabpel/system/classes with package hierarchy
2. Copy jar file in %BPEL_HOME%/integration/jdev/j2ee/home/applib
Somone said in the forum, approach 2 does not work any more in 10.1.3. But our sysadmin team does not like the approach 1 at all because it is in system area.
Is there an alternative to these deployment that can also work in 10.1.2?
Thanks for your help,
ibyonThe demo is not available through OTN. It ships with jheadstart 10.1.2.2 which is only available for licensed Jheadstart users.
Please visit the FAQ on our Jheadstart Product Center for information on how to obtain a Jheadstart license:
http://www.oracle.com/technology/consulting/9iservices/jheadstart.html
Steven Davelaar,
JHeadstart Team. -
Alternative Printing Options for Books?
Can you all point me to any and all web sites that offer printing of iPhoto books either through a plug-in of some sort or from PDF files? I know of 4: MyPublisher, Shutterfly, Lulu, and Sharedink.
Any others? Thanx very much.
Todd Siechen
DVD ThemePAK.com
G4 Dual 500, G5 Dual 2Ghz Mac OS X (10.4.4)Yes thats exactly what I am trying to narrow down - the sites that cater specifically in some way to iPhoto users for printing books either with a plug-in like MyPublisher, or sending a straight PDF saved from iPhoto. Although I suppose most of these printers probably take printable PDF files since even Apples and MyPublisher are being uploaded a PDF file out of iPhoto anyway. The plug-in and "Buy Book" button just automates the upload and purchase process.
todd siechen
dvdthemepak.com -
Alternative Selection Options:
Hello,
I searched through the questions and did not find a question comparable to what i am looking for.
I want to have a radio button selection screen. Based on the radio button they choose,
then display further selection criteria for that button( plant, material, etc...). Seems like this event would
occur after initialization and before start-of-selection.
If there are questions just like this, please forward them link to me.
Thanks so much!!!
SteveFirst, in order it works smoothly (without pressing ENTER after choosing one of radiobuttons) you have to assing function code to your radiobuttons.
parameters: pa_1 radiobutton group rad USER-COMMAND fcode,
pa_2 radiobutton group rad.
This will force triggerring PAI ( AT SELECTION-SCREEN ) every time you change your selection from pa_1 to pa_2 and vice versa.
Now you can have two different solutions:
- in PAI call different selection screens, i.e. one would have certain parameters, whereas the other would have different ones on it.
"first selection screen
SELECTION-SCREEN BEGIN OF SCREEN 110.
PARAMETERS: pa ...
SELECTION-SCREEN END OF SCREEN 110.
"second one, with different parameters
SELECTION-SCREEN BEGIN OF SCREEN 120.
parameters: pa....
SELECTION-SCREEN END OF SCREEN 120.
DATA: flag_disp TYPE c VALUE 'X'.
AT SELECTION-SCREEN OUTPUT.
"first we need to call selection screen 110 - we do it only once (that's why I am using this flag and clearing it afterward)
IF flag_disp = 'X'.
CLEAR flag_disp.
CALL SELECTION-SCREEN 110.
ENDIF.
AT SELECTION-SCREEN.
"now depending on radiobutton selection....
IF pa_1= 'X'.
SET SCREEN 0. "...first we leave current call sequence
CALL SELECTION-SCREEN 110. "then we call new selection screen
LEAVE PROGRAM.
ELSE.
SET SCREEN 0.
CALL SELECTION-SCREEN 120.
LEAVE PROGRAM.
ENDIF.
The other solution (simpler one) would be placing all the fields (parameters) on selection screen and by default make them all disabled. Now depending on radiobutton selection you make them back input ready.
"first you place all the parameters you want
parameters: pa_plant ...
pa_matnr...
AT SELECTION-SCREEN OUTPUT.
loop at screen.
case screen-name.
when 'PA_PLANT'.
if pa_1 = 'X' . "first radiobutton selected
screen-input = 0. "disable PLANT
else.
screen-input = 1. "enable PLANT
endif.
when 'PA_MATNR'.
if pa_1 = 'X' .
screen-input = 1. "disable MAT
else.
screen-input = 0. "enable MAT
endif.
endcase.
modify screen.
endloop.
Regards
Marcin
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