AMD Graphics Card Issue

Question

This past year I switched to CC.  I then discovered the 2014 version of Adobe Premiere Pro required me to upgrade my video card.  I have Intel i7 920 running at 2.67 with 4 core with 16 GB installed and 32 GB total virtual memory on a board.  My computer guy installed AMD R9 290X. It never worked right.  In the initial testing it looked fine.  The software that came with the card showed solid performance,  when I took it home and started to use intensive video applications such as Warp Stabilizer after a few minutes the whole computer would slow down and the computer would literally stop.  We went through replacing three video cards.  All did not work.  We switched out to a R9 285.  (He sold AMD)  It worked, but I didn’t try doing the warp.  I finally did try using the Warp Stabilizer on a video last Sunday and the computer shut down.  Now the computer is acting as if it doesn’t have any accelerated video card at all. Windows says the card is operating fine.
Before I switch brands I want to make sure I have done everything. I am not excited on dropping unexpected dollars here.  The video card is listed by Adobe as approved.
Is there a diagnostic program that will show that Adobe programs are working properly with the video cards?   I am not going back to my same computer because this is over his head. If you have any suggestions, I am all ears, but this is out of my technical league.  I just want to do video.
Here is my event log bug check: and below that are the settings for the video card
Critical            12/1/2014 1:06:16 AM         Kernel-Power           41        (63)
Log Name:      System
Source: Microsoft-Windows-Kernel-Power
Date: 12/1/2014 1:06:16 AM
Event ID:      41
Task Category: (63)
Level: Critical
Keywords:      (2)
User:          SYSTEM
Computer: Owner-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2014-12-01T09:06:16.972413100Z" />
<EventRecordID>28887</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
    <Computer>Owner-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">74</Data>
    <Data Name="BugcheckParameter1">0x7760132a</Data>
    <Data Name="BugcheckParameter2">0x2</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0xfffff88002d86ca0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>
Message was edited by: ROBERT UNETIC
Update 12/11/14 - Finally was able to have Adobe syc with computer.  Answer is graphics card works. Heavy graphics use such as Warp Stabilizer may cause shut down.  "Oh",  Maybe a cigarette warning would be helpful on the app. Maybe an app to signal that's what occurred or suggested techniques of maybe breaking up large clips into smaller ones. Anything would have save me hours of investigating.  I mean do we all have to be techies to use this product?

Answer 1

hi Ashish1793,
If you're running on Windows 7 64bit, can you consider the following:
1. Navugate to the Control Panel (icon views) > Display Adapters and uninstall both the Intel and AMD Display driver then reboot.
2. Install the Intel Display Driver first then reboot.
3. Install the AMD Dislpay Driver (the files will be extracted drivers to the C:\Drivers\VGA folder - overwrite if prompted and reboot if necessary)
When finished,  you should now have both the Intel HD Graphics 4600 and AMD R5 M230 in the Device Manager > Display Adapters
If you get a Code 43 error on the AMD Display Device Manager, try to install the AMD R5 M230 driver directly from AMD website and observe.
If you have Windows 8.1, download the Intel and AMD Display driver from the G50-70 drivers page and install them respectively.
Similar threads:
Issues while installing graphics card (ATI Radeon R5 M230 - 1GB) 
AMD R5 M230 on G510 windows 7
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