'an error ocurred whie processing your request'

Hi,
I bought a Blackberry Curve 9300 and it has been deterioted for the past 6 months. Its latest shannanigan is now every so often it comes up with a box reading "an error has ocurred while processing your request".
I think it happens when I send or receive messages.
Please can someone help me? Is something bad happening?
Thanx
David
Solved!
Go to Solution.

OK...then I recommend a clean OS reload...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
Also:
KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Further, there is a variation on this that you might want to try...
Load the OS totally clean, with anything optional left off ("bare bones")
If the behavior immediately presents, try a different (e.g., newer) OS level
If the behavior does not immediately present, then run for perhaps a week -- long enough for you to be convinced that the behavior will not present
Now add just one thing -- just one, no matter how tempting
Repeat steps 3 and 4
Once the behavior presents, you know the culprit...the last thing you loaded
If the behavior does not re-present, then either the clean reload of Step 1 or the different OS of Step 2 cured it
If the behavior presents no matter what, then you can deduce a hardware level issue, for which warranty evaluation and service would be your next step. You would seek that from your original place of purchase, your mobile service provider, or an authorized service center -- it varies by region, but you should have received, at time of purchase, instructions as to your warranty coverage and execution methods.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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