An Open Letter to Apple About Bug-Ridden Logic Pro 7.1.1

The bile rises in my throat as I write this, as it has all day struggling with the innumerable bugs in Logic. That's right, not pilot error, but de facto B U G S. Dangerous bugs.
Today's tale is about 2/4 measures. In the score I'm writing I have a 2/4 measure. Big deal, right? Problem is, I've had to re-insert this ******* 2/4 measure about 4 dozen times today, because every time I undo an edit -- one that occurs many editing-steps after I inserted the 2/4 time signature -- the time signature disappears. Oh yes, and this signature can't be retrieved with undo/redo.
This bug is akin to the one I reported previously where, after inserting numerous markers one after the other, and then undoing the next edit, all of the markers disappear (and can't be retrieved with undo/redo).
Sound familiar? See a pattern forming?
Two days ago I was working on a record for a high-profile artist. The question arose as to why, at one point in the track, the click's loud downbeat click was playing on the 3 and the soft clicks on 1, 2, and 4. The answer? Same bug! There was a 2/4 measure in that piece too, and when I undid an edit, the 2/4 measure disappeared. You want to talk about embarrassing? Want to talk about time-wasting effort?
How wonderful for us professional Logic users that my "For Apple Employees Only" thread -- which asked that someone from Apple/Logic respond to the various problems that people were posting here -- was locked. Talk about the exactly wrong response from Apple/Logic. Couldn't be more wrong in your approach if you tried harder.
So, Apple/Logic. What are you going to do about the plethora of other bugs that riddle this otherwise grand program? What are you going to do about your severe lack-of-communication problem? After spending $1K on your software, we deserve to know.

William. Sorry to hear about your troubles. At times I've been tempted at times to go back to 4.8.1! In fact I'm going to be doing just that when I do a live TV performance next week where the artist I'm working with is performing live to a few sequenced tracks.
I can imagine the difficulties that programmers may have to face in fixing bugs in a complex program such as Logic, but it's a situation that doesn't elicit my empathy for them. That's their job.
I guess I could sum it up in the form of a quasi-parable: a composer gets a gig to write a score in the style of Bach, but he's much more well-versed with Schoenberg. Despite the composer's assurances that he can do the job, the music ends up sounding like some strange hybrid of the two. It would be quite understandable if the client were upset because he was promised an authentic-sounding, baroque score. No one feels bad for the composer, because he took a job that he wasn't qualified to do, and ultimately didn't deliver what he promised.
Similarly, I feel hoodwinked by the promise of satisfaction implicit in the notion of purchasing the best that Apple has to offer, i.e., the most powerful computer (which my dp G5 was at the time), lastet OS, and expensive software published under Apple's aegis.
I agree with you that there's incompetence and irresponsibility at play here. To the latter point, any decent beta tester would have discovered some of the more basic bugs in Logic 7.1.1. And here we are, vis a vis this forum, essentially publically beta-testing Logic's latest offering with zero feedback from the company, despite the fact that our respective problems are absolutely tangible.
To the former point, I'm wondering if it's the programmers themselves who are not up to the task here, if it's management that have fallen asleep at the wheel, or some combination of the two.
I've learned that as of last year a fellow named Bob Hunt was the product manager for Logic. If he's still currently the PM, and the feedback and problem-related posts here haven't been enough to prompt him (or someone in an official capacity) to publically address our respective issues, then I'd venture to guess that there's a problem somewhere at the top.

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  • Whats up with Logic Being only sold from Apple and not retail . Are they about to drop Logic Pro?

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  • Is this a bug in Logic Pro?

    I use a MAC G5 with Logic Pro 7.2.1 - I play a Korg Triton through a Motu Micro Express Midi interface to access the sounds in Logic as well as my Ivory Grand Piano Plug In. A Mackie Control Universal is my interface.
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  • Worrying about iMac with Logic Pro. (i mean big fan noise)

    hi.
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    gen_ wrote:
    I have no doubt that you and I haven't been reading the same posts, but I was under the impression that most people were much more infuriated that there was no announcement or run up to the launch (and thus they bought L9 just before).
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  • Using Logic Express 8 to open .aif or iso song files from Logic Pro

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  • How can I open a fcp7 project in the new logic pro X?

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  • Would apple ever consider putting Logic Pro 9 up for sale again?

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    Go to this site:
    Apple Product Feedback
    "Apple strives to bring the best personal computing experience to students, educators, creative professionals and consumers around the world through its innovative hardware, software and Internet offerings. Apple welcomes your feedback on its products. Begin by selecting a product below."
    http://www.apple.com/feedback/
    So select a product
    http://www.apple.com/feedback/logic-pro.html
    Select appropriate feedback and give them your best recommendations.

  • An Open Letter To Apple Regarding iTunes' Lack Of Simple Functionality

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    Why doesn't my iPod actually sync 100% with what's in my library? I've tried to trace this down but it's a flakey bug that I can't figure out with my limited intelligence/abilities. Surely you have an IV&V dept. of some kind there? Please figure this bug out. I paid for all of my music (I have a LOT of CD's...), I paid a LOT for this iPod - I'd really like to have 100% functionality. I don't think this is an unreasonable expectation.
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    Duplicates are PILING UP AT THIS POINT! Because it's started "converting" and keeps failing on a random file every few hundred .mp3's and just stops, I have to start ALL over again, therein producing MORE duplicates that I have to manually delete.
    Also, why won't iTunes let me get song info "Advanced/Get CD Track Info" for files that I didn't purchase? It's really petty to take away that functionality just because we didn't buy the music through you. Your (whomever's...) database will (should!) still ID a song. Let us have that functionality. The goal here is to have a clean USABLE library that's properly indexed. You are intentionally sabotaging basic functionality!
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    Also, anyone that has found a work-around to any of these problems is especially encouraged to respond.
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    All the best,
    Ed Traylor ([email protected])

    You need to utilize Google a bit more. Get yourself ed-u-m-cated on music Codecs, database management also even iTunes. Even browsing these Discussions would give you some of the answers you desperately require.
    "Why, when you select, "Convert Selection To AAC," does it not do what it says?"
    It does that exactly. It converts the song into the new format. It never indicated that it would (or would not) replace the song for you. In fact, many of us would not like that feature as we usually convert Lossless files to various other Lossy files retaining both. No way would I like my Lossless file to be deleted. Adding another option switch could be done but only makes the iTunes program more complicated and easy to misuse.
    "Why isn't there a simple "prune" function that will let you automatically (think large scale - think 70 GB Library!!) delete duplicates"
    Simple concept, but difficult to program in the computer world due to the varying definitions of 'duplicate'.
    See: http://discussions.apple.com/click.jspa?searchID=-1&messageID=1811139 .
    Also see this for some workarounds: http://discussions.apple.com/click.jspa?searchID=-1&messageID=1823390 .
    "Why doesn't my iPod actually sync 100% with what's in my library?"
    Hard to diagnose given the lack of info provided by you. Perhaps you have some problems with your purchased music. Perhaps you have some formats that iTunes can play but the iPod cannot. You need to do more investigation into the types of songs that do not transfer. Start a new topic with your question and some detailed obsevations.
    "Why, when you select, "Convert Selection To AAC," and the conversion process encounters an error during "conversion" does the conversion not SKIP to the NEXT file and document the failure on the previous file?"
    Lookee here...A valid criticism. This would be a nice feature to add, but you may want to question yourself as to why you are converting all the MP3s to AAC. You're not gaining anything audio-wise, and are losing music quality. See: http://discussions.apple.com/click.jspa?searchID=-1&messageID=1823513
    "Also, why won't iTunes let me get song info "Advanced/Get CD Track Info" for files that I didn't purchase?"
    It does - only for tracks ripped from commercial CDs. This is not an iTunes limitation, but a CDDB (Gracenote) limitation (again, Google will help you here) based on how commercial CDs and their music tracks are identified. Any music program will have the same problem. Obviously, you are not trying to identify songs ripped directly from a commercial CD.
    "You're welcome to call me a fool"
    You're not a fool, but you could have done more research before you launched your post.

  • My letter to Apple about their books...

    Greetings.
    I just received nine books that I ordered (#’s 434xxxxx and 434xxxxx) through Apple, and I thought I would share my thoughts and suggestions to Apple in regards to this.
    A little about me: I am a professional photographer going on my twenty-eighth year in business. Most of my assignment work is through advertising and design firms that are rigid in their quest for color reproduction, and a person that is knowledgeable about printing and post production.
    Overall, I am very pleased with the way my books came out. I ordered one 8 1/2x11 hard cover, and eight medium size (8x6) soft cover books. All the books were 56 pages, and produced form the same book “format”, which I believed was Contemporary. The only difference were the size and cover stock.
    The color reproduction was what I was hoping for, and the turnaround time very acceptable. The ability to track the order when shipped was convenient.
    I put the book together in IPhoto 6.0.6, and the process was very easy, as well as enjoyable.
    I read many of the Apple IPhoto forums pertaining to book production, and even asked some of my own questions. All of this made for a great experience producing my “book” in a quantity and style that I wanted. I am anxious to send another book in for printing, and will probably upgrade to the latest version of ILife so I am current on my Apple applications.
    I would like to offer a few thoughts to you. Some of them have been addressed in the forums, but I feel that they are worth repeating.
    1) While I am pleased with the quality of the books that I ordered, I felt that the price per book is quite high. Just one of my medium size books was about $30.00 US. And the same book in hardcover was close to $80.00 US. I have not had a real chance to compare prices with other print on demand, (POD) services, I feel I might take a closer look. I am aware that I could have made a smaller book, or use less pages, but I did not want to compromise. I am also aware that printing a short run of anything is a costly convenience. Had I wanted to print a thousand of these books, there would be more options.
    I think I speak for others when I say that I would be more inclined to produce more books if it just was not so cost prohibitive. An interesting question that I have: IF Apple charged half of what they charge now for a book, would the increase in book volume more than make up for the price cut? (Providing Apple markets this discount in some way.)
    This leads me to:
    2) Some sort of discount for ordering two or more books. I know that once a press is set up and running, the first book is the most expensive, but after that, it is just ink, paper, and assembly. The eight books that I ordered, again very nice, cost $246.00US. I would have ordered many more copies, for gifts, etc., if they were not $30.00 for each book. maybe something like $30.00 for the first thru third book, and then $15.00 for the 4th to tenth. Just add a price break for quantity.
    3) Set up a “shopping cart” system that allows combined orders to be shipped in one box. This would save customers some money. I did notice, that the hardcover book came from Minnesota, but the soft cover ones came from Oregon. If a customer orders multiple books in different sizes, there should really only be one shipping charge in my opinion. Not a penalty because printing is done at two or more locations.
    3) Have a way for customers to contact Apple by telephone for some answers, in addition to e-mail support. Like other Apple support, this option could be a pay-per-call situation and a last resort if one can’t find answers they are looking for on the forums, or web.
    4) Enable some option that lets the book creator turn off the Apple logo and “Made on a Mac”. I am proud that I did my work on a Mac, but the logo and symbol are intrusive and I’d rather have nothing printed that says Apple. This is MY book(s). I’ve read some very creative, and somewhat complex, ways to over ride this in the forums, but this should be a simple task, and up to each individual whether or not to include this. I’m not familiar with the latest version of IPhoto (7?), but I hope that this option is available in that.
    Again, I really enjoyed putting my book together and I’m happy with the results. Ten years ago, this might have been unimaginable. I’d just like to share those results with lots more people if the price of the books were more fair. Far more interesting than sending your mom a card for the holidays.
    I hope that you consider these ideas, and if you have any comments or questions for me, please don’t hesitate to get in touch.
    Thank you.
    Jonathan Levin

    Post your thoughts here: http://www.apple.com/feedback/iphoto.html
    Do you Twango?
    TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
    I've created an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 08 libraries and Leopard. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

  • Yosemite: An open letter to Apple Development and Design Teams

    Respectfully, is it possible that your teams would reconsider the design choices that were developed for Yosemite? (Mavericks was lovely.) After installing Yosemite, I personally found the revised design elements to be overwhelmingly unappealing -- partially because the icons and overall color scheme are disruptive to the eye. 
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    Whatever has happened, old friend?!  Would you please consider restoring Apple's fine features of design and function?

    Thank you for the link, 213JB.  It takes me right back to this community.  Hopefully, the Apple teams will find it here.
    Have a great evening.

  • Open letter to Apple's engineers

    Dear Apple,
    You have been telling us, Java developers on OS X, that Leopard will
    be the best Java platform ever. That it will contain Java 6. You've
    been showing us flashy presentations the past two years at WWDC
    about Java 6. You have even given us access to preview releases.
    At the WWDC 2006 Java presentation there even was a slide that said:
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    and other Java updates very closely."
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    disappeared. Java 6 is not included in the shipping developer tools
    and not available as a download. Even the previews have disappeared.
    This truly is the anti-climax of Leopard. Me and undoubtedly many
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    would be great if Apple could actually make a statement about
    releasing Java6. Some of us will probably choose an alternative
    development platform if it is going to take another year.
    <<<<<<<<<<<<<<<<<taken from a Java Apple mailing list user>>>>>>>>>>>>>>>>>>>>
    Thank you

    For further discussion of this topic please go to http://discussions.apple.com/thread.jspa?messageID=5695716&#5695716.

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