Open letter to Apple and MPAA

An Open Letter to Apple and the MPAA
I have been an “Apple fanboy” since 1989 when my father first brought home a Mac IIx. I’ve also always believed in paying for things you consume. An addendum to that is I also believe that those you buy from should be honest and treat their paying customers like they want repeat business.
The Apple TV and the “airplay” feature has caused me more pain than it is worth. In many instances it has failed me to a level that makes me want to never watch a movie again. I buy every single piece of music or video I watch, and yet the MPAA and Apple continues to treat me like a pirate. I ask, why should I not just become a pirate?
I work at a great job. My time is worth $60/ an hour. So when I waste an hour trying to airplay movies from my iPod Touch to my Apple TV in an internet outage only to find out Apple assumes I am a thief and says my previously authorized Apple TV is “not authorized,” it is frustrating to the highest degree. You cost me 60 dollars in time because you are worried about someone stealing $10? In every day life, that is called a horrible human being.
I expect my media to work on VHS standards. By that I mean, I should be able to pack up my Apple TV and my iPod, go to a friends house that doesn’t have internet, and be able to play on their TV. If you cannot deliver that to me, you are a waste of my time and I will seek entertainment elsewhere. It makes me extremely upset that I bought the movies thinking it would work in these situations. Instead, I am fumbling with the remote and others are laughing that Apple isn’t so great. It won't even let me stream a DVD from my iMac in an internet outage!
It is bad business to tick off your paying customers because you are worried about poor people that can’t afford $10-20. To me, the convenience of buying from iTunes was well worth the money in time savings. I don’t have to worry about backup and can download anywhere. That is far more valuable than pirating. Yet, you still restrict what I can do. That type of business mentality deserves to be punished harshly. I now understand why people pirate, and hope they pirate to the extent that you all lose your jobs and the movie industry is no more. Video games are better anyway, and that industry (except EA) knows how to treat its paying customers.
My only beef with Apple is not explicitly saying this when I purchased. I assumed it worked like a physical copy in that I can play it where and when I want. Apple, I love what you guys stand for and place great trust in you to fight these big media companies that want to deliver as little as possible for as much as possible. Until you fix the movie streaming, I am not going to buy any movies on iTunes.

These are user to user technical support forums, what is your technical support question?

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Open Letter to Apple and the Pages DEV Team

Dear Apple -
I am a web developer and a beginning fiction author... I love my macbook... I am planning to get a ipad with the Pages App soon (upgrading to a Macbook Pro first). I am also an owner of the iphone 4, and therefore have explored ibooks. Here is a hint from someone who while I am a beginning author, I have done ebooks for technical writing and user guides with my paying clients.
Do you want to kill the kindle and the Amazon eformat?
There is one thing you at Apple can do that will hasten the death of AZW. Add a export to epub format option in Pages. I have bought iworks every time a new version has been released. This is something I can not say about any other product, including OSes. For someone who has been in IT for over ten years, such product loyalty is rare. Please make it easier for me to use epub then it is to use Amazon.
Thank you
Tom S.

Martin Luther had an easier job of getting noticed.
If memory serves, the worthy doctor was protected at the Diet of Worms by Friedrich der Weise, Frederick the Wise, the Elector of Saxony. There is an excellent engraving of Friedrich by Albrecht Dührer.
The problem in the present situation is that the institution that has been selling letters of absolution has been doing so on paper that allows the letters to fall off the page, so to speak. And it has some problems admitting to this.
/hh

Open Letter to Apple

Dear Apple,
I love your products and have been using Apple since 1985.
Currently, though, I am not too happy with the Quicktime 7.3.1 update.
I recently authorized the purchase of multiple iWorks for the computers in our office. I chose iWork for Keynote because it blows PowerPoint out of the water.
One of the reasons we chose Keynote is because it was so easy it import a variety of file types, most importantly for us, Flash.
The most recent Quicktime upgrade takes away the ability to view SWFs in Quicktime, but more importantly, in Keynote. A presentation we depend on to sell ourselves as a business has been rendered useless.
It's my understanding there is no easy way to Uninstall Quicktime 7.3.1 so that we can reinstall Quicktime 7.2 to make SWFs playable again. I've been told through the discussion boards that we need to reinstall the OS to achieve this. Not exactly a great answer when managing 20+ Macs.
Will the next version of Quicktime allow for SWF playback?
What are we as Keynote users to do? Please help, we have a new business presentation on Tuesday. This change is costing my company money.
-Kirk

Kirk ~ If you haven't already done so, it would be worth posting on the +"QuickTime for Mac OS"+ forum here:
http://discussions.apple.com/forum.jspa?forumID=932
...and rather than the "open letter" style, may I suggest keeping it really simple, just covering the main points:
1. The functionality you've lost with the upgrade from QT 7.2 to 7.3.1
2. Whether there's an alternative to reverting back to 7.2
3. If there's no alternative, what is the simplest way to revert back to 7.2.

Yosemite: An open letter to Apple Development and Design Teams

Respectfully, is it possible that your teams would reconsider the design choices that were developed for Yosemite? (Mavericks was lovely.) After installing Yosemite, I personally found the revised design elements to be overwhelmingly unappealing -- partially because the icons and overall color scheme are disruptive to the eye.
A bit of research in your support communities confirms that there is a pervasive sense of dissatisfaction with the look of Yosemite. Apple interfaces have been so beautiful until now… what has happened to the lovely polished Apple that we have all have come to love? Historically, Apple's most devoted base is made up of hi-end creative professionals and extremely design-savvy consumers. Yosemite just looks (I'm so sorry) like someone without any sense of your branding or identity took over. Woefully unsophisticated. The proportions are off. The elegant, but subtle, sense of depth is gone. It's gone flat altogether, but not in a good way.
There are oversights in the functionality, too. At first glance, the powerful color labeling feature for files has been all but destroyed. In my work, I depended on that feature every day. Managing 22,000+ image and design documents for one client is no easy task, even with Bridge. So I truly depended on Apple's color labeling to help me do my job more efficiently -- but now it seems I will have to look really hard for a tiny colored circle which may (or may not) be concealed by its filename if the browser columns are too narrow. Whoever designed Yosemite clearly does not use color labels as an organizational tool. I am so sad about the labels… .
Whatever has happened, old friend?! Would you please consider restoring Apple's fine features of design and function?

Thank you for the link, 213JB. It takes me right back to this community. Hopefully, the Apple teams will find it here.
Have a great evening.

Open letter to HTC and VZW

I'm a die hard VZW fan. I have been with them for over 5 years. Never had any problems with their network, no dropped calls, excellent signal, and quality hardware from its makers. I even "converted" a couple of my friends over to the VZW network from one of their competitors. My initial android device was Motorola Droid. Yes the first droid. Finally VZW offered a third choice to my phone selection, the other being Microsoft and Apple. I love the network and heard rave reviews about HTC devices and how open they were. Great battery life and the rest.
When time came about for me to upgrade to a new phone. My Moto Droid still works but was dying for the latest and greatest. I jumped right on over to the HTC thunderbolt. At the time, there wasn't any other choice for me. It didn't make sense to me to jump to another 3g phone since in two years time all phone will probably be on 4g. I ordered the Thunderbolt the second week it came out. I was stoked. I knew that I couldn't use 4g yet. I live in Portage, MI but I travel to Grand Rapids, MI every weekend. So I knew sometime in 2011 I could use 4g.
A couple weeks ago I went on vacation and the very first city I used 4g in was Denver. I was stoked at how fast it was. I switched it between using 4g to 3g cause I noticed my battery draining very fast. But wow. . . even the 3g was faster in Denver than it was where I live. I loved the thunderbolt except for the battery life.
I knew that a OTA would come out and was checking for a software update every now and then during my vacation. I was hoping this would fix the battery issue. It kinda did but. . . . now I'm suffering from random reboots. Im looking on forum sites and saw an article on Engadget about the reboots.
The camel's back is slowly breaking here. I got home and went back to work. I noticed that my phone would reboot about 8 times all before noon. The first day it has done that I went to the local verizon store. The rep told me that VZW is working with HTC for a fix and it wouldn't be 3 to 4 months out either.   It would be sooner than that.
So what is happening now withe my thunderbolt? I cannot do data from my home from whence I could get a 3g data signal. Sometimes its 1x, sometimes its 3g but unable to do any data transfers. I'm unable to do data while I'm on the phone. My calls drop because my phone will reboot during a call from time to time. And just this last weekend, my phone got stuck in a reboot cycle, HTC white screen, the thunderbolt animation, the cloud screen and then poof, back to the HTC white screen. I ended up calling Verizon tech support, for help. I took out my battery and put it back in. Ok I'm back to the homescreen and it seems to be responsive. And then I was told by the VZW tech support person that no one else is having reboot issues. My jaw dropped.
Service and quality of software (firmware included) have been quite subpar from what I am used to. I know that implementing a new technology takes lots of testing yet some how I don't think enough testing was done. Even from the design aspect, the thunderbolt seems to have its pit falls. For instance: the inability to charge the Thunderbolt while using the kickstand.   I know not every device is going to be perfect.
I some how feel that VZW or HTC owes Thunderbolt users something. No I don't want a refurbished phone. I would like a brand new HTC thunderbolt with the ability to: 1. not have reboots 2. no dropped calls 3. Ability to do data and voice at the same time (hence why there are two radios inside)   4. Have network reliability back
Or offer me the 2 year discounted price to jump over to another HTC 4g device or even another 4g phone. My confidence is waning with HTC and VZW. I'm also seriously considering paying the amount to break my contract if you don't break it for me when you go to tiered data. I'd even be happy with you offering to pay one month's bill or a portion of it to hold me over for the next month or so til we have a fix OTA update.
dwindling loyalty,
Benjamin

Someone didnt read their contract, or "Customer Agreement" Located at the bottom of the page @.@

An Open Letter To Apple Regarding iTunes' Lack Of Simple Functionality

Why, when you select, "Convert Selection To AAC," does it not do what it says? It certainly does not convert anything! Instead, it COPIES the .mp3 file and redundantly places it BACK into the library creating an abundance of duplicates (along with the original .mp3 that can't be played on my iPod - thereby further cluttering my library with "duplicates."
Why isn't there a simple "prune" function that will let you automatically (think large scale - think 70 GB Library!!) delete duplicates based on user preferences (IE: if duplicate's bitrate is <128, then delete - or base it on date. Build the functionality in for us to choose)!!??
This would be VERY easy to implement and it would certainly make your customer base A LOT happier!
Why doesn't my iPod actually sync 100% with what's in my library? I've tried to trace this down but it's a flakey bug that I can't figure out with my limited intelligence/abilities. Surely you have an IV&V dept. of some kind there? Please figure this bug out. I paid for all of my music (I have a LOT of CD's...), I paid a LOT for this iPod - I'd really like to have 100% functionality. I don't think this is an unreasonable expectation.
Why, when you select, "Convert Selection To AAC," and the conversion process encounters an error during "conversion" does the conversion not SKIP to the NEXT file and document the failure on the previous file? Maybe run a log of the problematic files? Again, think BIG LIBRARY that takes a FEW DAYS to convert.
This particular lack of function takes an already cumbersome task and turns it into an insurmountable one. Picture this scenario: It's late one night, I start the process, go to bed, but find out in the morning that 2.5 hours into the AAC conversion the whole thing failed because it didn't like ONE .mp3 file.. OK, I delete the file, RESTART the process the next day [early morning] only to return home from work to see that 4 hours after I left for work it bombed out again on another .mp3 it didn't like! Can you see where this might start to be irritating????
This brings me to my next observation of lack of basic functionality:
Duplicates are PILING UP AT THIS POINT! Because it's started "converting" and keeps failing on a random file every few hundred .mp3's and just stops, I have to start ALL over again, therein producing MORE duplicates that I have to manually delete.
Also, why won't iTunes let me get song info "Advanced/Get CD Track Info" for files that I didn't purchase? It's really petty to take away that functionality just because we didn't buy the music through you. Your (whomever's...) database will (should!) still ID a song. Let us have that functionality. The goal here is to have a clean USABLE library that's properly indexed. You are intentionally sabotaging basic functionality!
I ask anyone to provide insight on what I've written. You're welcome to call me a fool but I believe I've been as un-accusatory as possible and stated literal facts.
Also, anyone that has found a work-around to any of these problems is especially encouraged to respond.
Thanks for taking the time to read this!
All the best,
Ed Traylor ([email protected])

You need to utilize Google a bit more. Get yourself ed-u-m-cated on music Codecs, database management also even iTunes. Even browsing these Discussions would give you some of the answers you desperately require.
"Why, when you select, "Convert Selection To AAC," does it not do what it says?"
It does that exactly. It converts the song into the new format. It never indicated that it would (or would not) replace the song for you. In fact, many of us would not like that feature as we usually convert Lossless files to various other Lossy files retaining both. No way would I like my Lossless file to be deleted. Adding another option switch could be done but only makes the iTunes program more complicated and easy to misuse.
"Why isn't there a simple "prune" function that will let you automatically (think large scale - think 70 GB Library!!) delete duplicates"
Simple concept, but difficult to program in the computer world due to the varying definitions of 'duplicate'.
See: http://discussions.apple.com/click.jspa?searchID=-1&messageID=1811139 .
Also see this for some workarounds: http://discussions.apple.com/click.jspa?searchID=-1&messageID=1823390 .
"Why doesn't my iPod actually sync 100% with what's in my library?"
Hard to diagnose given the lack of info provided by you. Perhaps you have some problems with your purchased music. Perhaps you have some formats that iTunes can play but the iPod cannot. You need to do more investigation into the types of songs that do not transfer. Start a new topic with your question and some detailed obsevations.
"Why, when you select, "Convert Selection To AAC," and the conversion process encounters an error during "conversion" does the conversion not SKIP to the NEXT file and document the failure on the previous file?"
Lookee here...A valid criticism. This would be a nice feature to add, but you may want to question yourself as to why you are converting all the MP3s to AAC. You're not gaining anything audio-wise, and are losing music quality. See: http://discussions.apple.com/click.jspa?searchID=-1&messageID=1823513
"Also, why won't iTunes let me get song info "Advanced/Get CD Track Info" for files that I didn't purchase?"
It does - only for tracks ripped from commercial CDs. This is not an iTunes limitation, but a CDDB (Gracenote) limitation (again, Google will help you here) based on how commercial CDs and their music tracks are identified. Any music program will have the same problem. Obviously, you are not trying to identify songs ripped directly from a commercial CD.
"You're welcome to call me a fool"
You're not a fool, but you could have done more research before you launched your post.

OPen Letter to Apple, iTunes 7 is a Lemon

I am unsatisfied with the new iTunes 7 and it has caused me numerous problems since I downloaded it; it crashes frequently, songs have been lost, runs slower, etc... etc... Please update and give us all back the reliable program we once enjoyed.

These are user to user forums.
You can contact Apple directly and provide feedback by opening the iTunes menu>Provide iTunes Feedback. The feedback is likely to have more impact if you give them specifics of the problems you are having.
I am not having any problems.
MJ

An open letter to apple: Stop interfering with Rhapsody controls.

Please Apple, please, please!
I love iOS7, but the new native, "Music" app interferes with my Rhapsody control when I use a an external hardware device such has Bluetooth headphones or the controls on my car stereo system.
The native music app launches every time I try to advance a track in Rhapsody.
This did not happen with iOS6.
Please, please, stop the native music app from automatically launching.

Apple doesn't monitor these forums. Just other users. If you have specific feedback, you need to go here, http://www.apple.com/feedback and let them know there.

Open letter to Apple's engineers

Dear Apple,
You have been telling us, Java developers on OS X, that Leopard will
be the best Java platform ever. That it will contain Java 6. You've
been showing us flashy presentations the past two years at WWDC
about Java 6. You have even given us access to preview releases.
At the WWDC 2006 Java presentation there even was a slide that said:
" 2005: "When is the next Java coming?" "
And it answered that question on the next slide:
"We are following Sun's releases of Java SE 6 betas
and other Java updates very closely."
It's been a year since Sun RELEASED Java 6. On three different platforms.
Now Leopard has been released and all signs of Java 6 have
disappeared. Java 6 is not included in the shipping developer tools
and not available as a download. Even the previews have disappeared.
This truly is the anti-climax of Leopard. Me and undoubtedly many
other fellow developers had hoped that the release of Leopard would be
the moment where Apple would finally get up to date with Java.
I know it is still early, Leopard has just hit the stores, but it
would be great if Apple could actually make a statement about
releasing Java6. Some of us will probably choose an alternative
development platform if it is going to take another year.
<<<<<<<<<<<<<<<<<taken from a Java Apple mailing list user>>>>>>>>>>>>>>>>>>>>
Thank you

For further discussion of this topic please go to http://discussions.apple.com/thread.jspa?messageID=5695716&#5695716.

An Open Letter to Apple About Bug-Ridden Logic Pro 7.1.1

The bile rises in my throat as I write this, as it has all day struggling with the innumerable bugs in Logic. That's right, not pilot error, but de facto B U G S. Dangerous bugs.
Today's tale is about 2/4 measures. In the score I'm writing I have a 2/4 measure. Big deal, right? Problem is, I've had to re-insert this ******* 2/4 measure about 4 dozen times today, because every time I undo an edit -- one that occurs many editing-steps after I inserted the 2/4 time signature -- the time signature disappears. Oh yes, and this signature can't be retrieved with undo/redo.
This bug is akin to the one I reported previously where, after inserting numerous markers one after the other, and then undoing the next edit, all of the markers disappear (and can't be retrieved with undo/redo).
Sound familiar? See a pattern forming?
Two days ago I was working on a record for a high-profile artist. The question arose as to why, at one point in the track, the click's loud downbeat click was playing on the 3 and the soft clicks on 1, 2, and 4. The answer? Same bug! There was a 2/4 measure in that piece too, and when I undid an edit, the 2/4 measure disappeared. You want to talk about embarrassing? Want to talk about time-wasting effort?
How wonderful for us professional Logic users that my "For Apple Employees Only" thread -- which asked that someone from Apple/Logic respond to the various problems that people were posting here -- was locked. Talk about the exactly wrong response from Apple/Logic. Couldn't be more wrong in your approach if you tried harder.
So, Apple/Logic. What are you going to do about the plethora of other bugs that riddle this otherwise grand program? What are you going to do about your severe lack-of-communication problem? After spending $1K on your software, we deserve to know.

William. Sorry to hear about your troubles. At times I've been tempted at times to go back to 4.8.1! In fact I'm going to be doing just that when I do a live TV performance next week where the artist I'm working with is performing live to a few sequenced tracks.
I can imagine the difficulties that programmers may have to face in fixing bugs in a complex program such as Logic, but it's a situation that doesn't elicit my empathy for them. That's their job.
I guess I could sum it up in the form of a quasi-parable: a composer gets a gig to write a score in the style of Bach, but he's much more well-versed with Schoenberg. Despite the composer's assurances that he can do the job, the music ends up sounding like some strange hybrid of the two. It would be quite understandable if the client were upset because he was promised an authentic-sounding, baroque score. No one feels bad for the composer, because he took a job that he wasn't qualified to do, and ultimately didn't deliver what he promised.
Similarly, I feel hoodwinked by the promise of satisfaction implicit in the notion of purchasing the best that Apple has to offer, i.e., the most powerful computer (which my dp G5 was at the time), lastet OS, and expensive software published under Apple's aegis.
I agree with you that there's incompetence and irresponsibility at play here. To the latter point, any decent beta tester would have discovered some of the more basic bugs in Logic 7.1.1. And here we are, vis a vis this forum, essentially publically beta-testing Logic's latest offering with zero feedback from the company, despite the fact that our respective problems are absolutely tangible.
To the former point, I'm wondering if it's the programmers themselves who are not up to the task here, if it's management that have fallen asleep at the wheel, or some combination of the two.
I've learned that as of last year a fellow named Bob Hunt was the product manager for Logic. If he's still currently the PM, and the feedback and problem-related posts here haven't been enough to prompt him (or someone in an official capacity) to publically address our respective issues, then I'd venture to guess that there's a problem somewhere at the top.

Open letter to people who complain about not recei...

Dear fellow Nokia phone geeks,
Hi and how are you. Let me start by saying I mean no disrespect to JimmyIreland, who's open letter was thoughtful and fair, but I despise "open letters" because they are the work of individuals who think they speak for the group and assume (incorrectly) that anyone cares what they have to say.
The company, Nokia, puts out some of the best hardware on the market, including the best camera phone on the market, and an OS that, while much maligned, has some huge advantages over other systems. It's very stable, uses fewer resources, and ultimately demands less of it's hardware than any other smartphone OS.
In 10 months since the N8 was released it has had two complete firmware updates, one in the process and one soon to be released. Nokia was clear about the fact that Anna would be released for some vanilla variety phones in some countries by the end of August. They also said that other countries and variant phones would follow.
Even with this knowledge that Anna would be released by the end of August, dozens of people complained on these boards that Anna was not coming as promised pointing out that Elop was responsible for screwing you and that you are going to go right out and ditch your Nokia and buy an iPhone. Guess what, not only did the initial release come out by the end of August, it came out in the middle of August.
Nokia also told us that they could not predict exactly when each phone would be updated and that certain countries and variants would be forthcoming. Yet you complained that they should have released all the updates at once or that they should have an exact release schedule. That is unrealistic my friends.
Obviously if they were to release all of the updates at once, it would mean that everyone would have to wait for the single release and then, upon the release, everyone would have to deal with the technical support nightmare associated with such a worldwide release. Releasing a schedule would require that Nokia be able to fully control all of the variables and that again, they would have to make some folks wait to get the update until all of the variables could be controlled and a release schedule could be created.
You speculated that Microsoft and/or AT&T were the evil doers responsible for the fact that some of you do not have your update yet. You told the community that you were done with Nokia and that you would never buy another Nokia.
However, you're still here posting your complaints. And every time I visit this board and see new messages posted under the a heading about Anna updates, I click on the thread hoping to learn something new. Nope, there you are still posting your complaints, your speculation and your threats.
Thank-you because reading your posts is like watching a train-wreck in slow motion. I no-longer need waste my time watching reality TV because I am getting my fill here! However I ask you to do us a favor and go ahead and ditch your Nokia and pick up one of those Androids (because Google is so great at updating their phones) or iPhones (because Apple produces such great hardware).
All my Best,
cecampbell

terryowen wrote:
I purchased my N8 from Amazon who sold it to me with the promise of an update to Anna. Since new N8s are being sold with Anna, that seemed reasonable to me. However, the waiting around had exceeded my return window, so now I'm stuck and not very happy.
In my case, I really need the portrait keyboard and the camera update. If Nokia were to release them separately from Anna, or an independent software developer had created apps with the same functionality, then I wouldn't be complaining. I guess I could put the phone in a drawer until the update comes around to the US but I spent hundreds of dollars on this thing and oddly enough, I don't want to. I just want it to work as promised. And yes, Amazon bears some of the blame but so does Nokia.
I have had enough Android phones to not want another but seriously, Apple's hardware is as good as or better than Nokia (camera excepted) and for the money, why would I want to go through this yet again? I like my independence and no contracts but at some point, you start to rethink it.
Nokia makes awesome phones. Their software and customer service - not so much. As a software support person myself, I really do sympathize with them but as a consumer, I'm sick and tired of phones (not just Nokia) being rushed out with serious software flaws.That's one reason I got tired of Android, flashing my phone every other week got really old, even if it was fun in the beginning.
For almost five hundred dollars, I expect it to just work. That's not unreasonable, especially when the same hardware is being sold with the fixes I need. For not too much more cash, I could get the most popular smartphone on the planet (with an app store to match). As much as I like Nokia, the experience of owning one in the US is more and more of a drag. If they don't want us as customers, why not just stop selling us phones and promises?
Terry
Firstly IF Amazon gave you a promise of an update, Then I'm damn sure they didnt give a date, nor would they promise something like a portrait keyboard. If you really needed a keyboard like that why the heck firstly did you BUY it, and secondly why didnt you buy an E7 at least you can see the converstaion whilst using the keyboad part of the phone. Whilst the cam might not be a 12MP it is an 8MP cam and more than enough for most things, they are similar size and do simialr things only the E7 has the keyboard. When you buy soemthing you buy it for what it is, not what it could be. There is never any guarantees that an update either fully or in part can or will be availble in any particular country. that is the control of the carriers in that country
Also if new N8's were being sold with Anna obviously at the same time for you to compare them like you have in your statement, why didnt you buy one of them. You have been told you will get an update, but you will have to be patient. If you read any of the threads that started to talk about the portrait keyboard, you would see that many people didnt like it, that it was hard to use.
If you want information about the Update then RING NOKIA USA and ask them, dont continue to complain to other users. Only Nokia USA will be able to give any extra information, other than what skyee has said. And currently that is, that its still being worked on.

HT1918 I have opened my account on my credit card and there has been 3 payments go from my account. 17.49 and then day before 5.49 and 4 days before 4.99. Really annoyed that apple can let this happen and letting app makers con people by doing this. Anapp

I have opened my account on my credit card and there has been 3 payments go from my account. 17.49 and then day before 5.49 and 4 days before 4.99. Really annoyed that apple can let this happen and letting app makers con people by doing this.
Don't know how this has happened, would like a refund what is the procedure.

You haven't bought any items, including in-app purchases within apps and/or auto-renewing subscriptions ? You can view the purchase history on your computer's iTunes : http://support.apple.com/kb/HT2727
If you haven't made any purchases, and nobody else has access to your account or devices and may have made them, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Who needs apple to make the bezels for the macbook pro? Lets get together and tell apple they must! It is a design flaw.

I love my pro. I paid 2700. for it 4 years ago. I did that because I know they are meant to last. I could have purchased a regular laptop but they don't last. Until recently I was ecstatic with it. Then one day I opened it up and my screen seemed really floppy. I didn't pay much attention. Then I noticed there were two cracks on the bezel toward the bottom of the screen. It is where the stress point lies from opening and closing. A very important location. I have read up on this, it is definitely a design flaw. I know the bezels are only work 10-15 dollars if produced. But because of the lack of availability of them they sell for 80 and up. I went to an Apple store with my friend. She purchased an IPAD 3 months ago, it fell out of her car, and the screen broke. Strangely enough, they replaced her IPAD when clearly it was customer fault, although she maintained it was a weak point. Me? The genius looked at mine and said I would need a new screen and it would be 700. Then another solution for 300. I asked why they couldn't just order a bezel. He said they don't make them. Apple does not make computer parts for their own computer? Unfortunately they gave me the rude runaround (Sherman Oaks,Ca manager Gabe Nava) and treated me like I was being unreasonable when I pointed out it was a design flaw with Apple!. Now i have a computer that could last a good 2-3 more years, but with this flaw the life will be shortened. Apple is this how u treat the customers that purchase you most expensive product versus the one that purchases the low/med price product? Let me know pro owners.....lets demand apple make these bezels. They should be replaced for free, but if it were available for 15. and then 50 labor...that I can live with. The best I could get outta Gabe was 150.00 and they keep my computer for a week! I live 120 miles away from the nearest store. I know your out there folks....lets make Apple make this right.

There are online Mac reaper shops that will fix your bezel, it's nothing really.
Here's one
http://www.myservice.com/
Here's another
http://www.techrestore.com/
(no comp)

I am having macbook air recently my iphotos did not open and was showing report apple and reopen but i came to know that by pressing alt and iphotos i open an new photo library and stored the pics but now how can i get the pics which i had in the earlier

i am having macbook air recently my iphotos did not open and was showing report apple and reopen but i came to know that by pressing alt and iphotos i open an new photo library and stored the pics but now how can i get the pics which i had in the earlier photo please help me to recover my photos

Well I'll guess you're using iPhoto 11:
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

I HATE my new MACBOOK PRO, it will not let me open any PDF files and I downloaded the ADOBE READER three freaking times and it keeps saying that all the files are corrupt. I would rather have my 2008 Dell at this point. what is wrong with this thing

I HATE my new MACBOOK PRO, it will not let me open any PDF files and I downloaded the ADOBE READER three freaking times and it keeps saying that all the files are corrupt or damaged. I would rather have my 2008 Dell at this point. what is wrong with this thing

Perhaps the PDF files are corrupted.
Hit the command key and spacebar, a blue Spotlight in the upper right hand corner appears, now type Preview and press return on the Preview program.
Now you can try opening the PDF's from the file menu and see what's going on.
If they are corrupted, perhaps they are trojans from your Windows PC or gotten from a bad location online.
Download the free ClamXav and run a scan on the possibly infected folder.

Open letter to Apple and MPAA

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