Another BT Engineer no show :-(

So after having placed the order over 1 month ago - yes that 1 month which is ridiculous in itself - my installation day finally arrives. My home hub arrived last week and my installation slot was due between 8am and 1pm. I've booked the day off work so am good to go!
Excited at finally getting infinity installed I get up early (just in case the engineer decides to show at 8am) and by 11am still nothing. Decide to google 'BT Infinity Engineer No Show' and am perturbed at what I find...... Numerous posts relating to no shows! Still no bother there's a couple of hours still to go for my slot.
1pm duly comes and goes and nothing. Starting to get a sinking feeling that my valuable days leave has been a complete waste of time. Decide to phone BT and get an automated message saying 'there has been a problem with your order'! I stay on the phone as I want to speak to someone and after what seems like an eternity of waiting - BT are very busy and thank you for holding! - I get through to someone. I explain the issue and am put on hold again whilst they phone the engineers. Eventually they come back after waiting ages and am told that the engineers are running behind schedule but that all of today's orders will be fulfilled. Yeah right I think!?
Anyway the upshot is that it's now gone past 5.15pm it's pitch black outside and raining. Fat chance of someone turning up now.
I can't even begin to express how utterly *&$#@ off I am with BT :-(
And don't anybody start with it's not BT it's Openreach! I didn't place an order with Openreach I placed an order with BT........ over 1 month ago FFS!
I don't know how valuable a days leave is to someone at BT but it's pretty **bleep** valuable to me - what sort of business is it that BT are running whereby they feel they can shaft their customer like this? I simply cannot afford to take another days leave so where does that leave me now?!
I've just got off the phone to BT again - was on the phone to them for an hour all told waiting to get through and then once I got through waiting for them to get through to an engineer. Surprise surprise they couldn't get through to the engineer - I can only assume they were ignoring calls? Seriously why do BT employ these clowns? My account has been credited with a measily £10 (utter P take) and the order has been escalated. They are now going to see if they can get an installation of this Saturday and will be calling tomorrow to confirm.
In all honesty I just feel like cancelling it now and go back to Be. Cheap, reliable and hassle free internet.
BT - you are an utter joke of a company.

Hi stmichael,
I am really sorry the engineer didn't turn up. I know waiting in all day is painful enough but throwing a days leave in as well can only add to the annoyance, especially after a month. I am sorry no one got in touch with you to let you know what to expect.
It sounds like the order is being recovered and moving the right way so we should get this sorted out for you asap. If you like I'll be happy to have a look over you account and let you know what's happening.
If so could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Engineer no show several times WHATS GOING ON?

So i've reported my slow speeds 3 weeks ago, i get an engineer appointment he doesn't show, i ring the next day get another he doesn't show and now iv got another apointment due to the fact the customer service lady keeps fobbing me off with the same excuses and barely understands my problem.
WHATS GOIN ON BT
The price of the broadband package is far more than most other services where is my customer service? we've been customer for 25 yrs and now were getting tret like this. SORT THIS OUT now i've got to go another weekend with a connection thats barely usable... SORT IT.

Hi Musedan
Drop me an email to the address in my profile and I can try to chase this up for you to see whats happening.
Please include your BT account number and a link to this thread.
Cheers
Stuart
BT Forum Moderator
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Safari won't open pictures on imgur. To test used another browser and it showed them

Safari won't open pictures on imgur. To test used another browser and it showed them
Here is the page was trying to surf http://imgur.com/gallery/n9Bjm

From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.

Another bt infinity engineer no show shock !

Hi it seems im one of many people who have sat around waiting for an engineer to turn up and install my kit ! I did at least get a phone call at 1030 am of the day of install saying that I wasn't going to happen and I would need to call to reschedule the appointment ! I'm self employed so lost half a days money to add insult to injury ! Also kids need the Internet to do their homework . Finally spoke with someone and was told the earliest they got do the new appointment was 17th Dec !!!!!!! Totally unacceptable as I use it for online banking , work and as I said before the kids need to use the Internet for homework . The women I spoke to told me that she would have to set up the appointment for that date and only after that she could try and get an earlier date ! She also promised to call me back before 8 pm which you will be shocked to know never happened either ! Seriously thinking of cancelling order and going else where. Any suggestions anyone ?

Hi delasoul and welcome,
Thanks for posting. I can take a look at this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Moving house: engineer no show

I planned on 7th of february the engineer visit to move my broadband and phone to my new flat. Visit due today. Nobody showed up, no message, call or texts to tell me what to do. I find it quite an hassle to go through the dedicated phone line which on purpose it seems avoid to direct your to a human but keep on sending you to a robot.
At the end, I get a supervisor on the phone. He told me that the external work was not done. Just phone talk, no confirmation email of any kind. I dont know what that mean exactly, but I have to wait to Monday for someone to call me back to give me an update for this "external work", if someone knows what it is. I dont know even how long after this monday call I will have my second, real visit.
I lost half a day home, and will loose obviously another one I dont know when yet. I dont understand how BT can treat good customers like that. Had to wait one month for an engineer visit, lost half a day of work for nothing.
I am really "annoyed". How can I make sure BT will not put me back at the bottom of the pile ?

Once the worked has been signed off by Openreach with the builders then you can chase BT - there may be a short delay before the database is updated . You may ,if possible, need to clarify with the builders that the work done by Openreach has been connected to the exchange - it has been known for this to not happen!

BT Engineer no show

I've been to the usual **bleep** and back after having Infinity installed after stupidly agreeing to upgrade. I'm Disabled with a life threatening condition and care for my 83 yr old Mother who lives away from me, both of us are reliant on the home phone in case we are taken ill or need help.
Noise on the line prevented calls in and out, and the Broadband super-dooper connection kept disconnecting. I arranged for an engineer to come out today, did the usual re-aranging of appointments.
Dashed off to my hospital appointment and got back before 11 (I'd asked specifically for between 11 & 1) picked up two messages on my mobile
Just after eight there was one saying It's going to take a bit more time to fix your problem, we'll be in touch soon to tell you how long we need...
Another at 10-11 am Weve fixed everything now, if you need any more help go to or call 0800-800-151
I was going to go back out seeing as everything was fixed, but thought I'd best just check that the engineer wouldn't be calling. I was a bit miffed considering I'd changed everything around, but at least the phone was fixed...on that one I was wrong..NO DIALING TONE.
Called on my PAYG Mobile, usual off-shore conversation. Was told that the text's came from the Exchange and that an engineer would still be coming out. Miffed me told the Operator that they better be here by 1 pm as promised.
1 - 10 pm...no Engineer
Another off-shore call..very mifffed me asked what was going on!!!! I'd hang on a couple of minutes she'd consult her Supervisor, told her I was on a PAYG and this was costing me money, told she couldn't call back as the systems were down. Finally was told that she couldn't get through to the Engineering Dept, that she'd get them to call me (? Thought the systems were down?????)
Engineering Dept called back told me that no one would be calling at my house as there had been a strike. Afraid I raised my voice then...I told her that I was not aware of any strike also was this strike a wild-cat one as when I spoke earlier to one of the operators the Engineer was on his way to me.
I was then told that they had arranged for another Engineer who is in the area to call on me in the next 5 hours. I raised by voice again, told her that I had no intention of sitting here for the next 5 hours. That I had things I had to do and appointments to keep. She wasn't very pleased because I was 'venting' myself, I did apologise but told her that if this mythical engineer who 'just happens' to be in my area doesn't call within 10 minutes of me putting down my phone. I will deem that BT are in breach of their own terms and conditions and I will go to another service provider.
He hasn't called, I am going out and when I return I will be arranging for Virgin to take over as my service provider.
For shame on BT. I just hope my mother hasn't tried to call me because she has slipped or is in trouble.
Bajer.

Have sent across details as requested.
Just an update here.
I received yet another text from BT @ about 3 o'clock yesterday saying We've fixed everything now bla bla bla...
..and I still have no telephone, it's now 48 hours of having no working line, and now the super-dooper speed of 36 meg Infinity keeps dropping to 3.5 meg on the Broadband or totally disconnecting!!!!!!
The Second engineer by the way didn't show up before I went to bed at 11 pm (almost 12 hours of waiting in for an engineer in one day..wonder if that's a record, probably not)
This morning at 20 past nine my mobile rang four times then stopped, this wasn't long enough for me to actually reach it (even an able bodied person would have had problems I can tell you) It was BT, I could tell that by the display, however I have no intention of calling them back as I had enough stress yesterday and am feeling the worse for wear because of it. My medical condition doesn't react well to stress and I most certainly refuse to sit there all day again just to be fob off with unbelievable excuses and false promises.
I refuse to wait in at BT convenience again, simple as that. So unless they can make contact again today with me, and get my service up and running at MY convenience within the next 8 hours, then I'm afraid their time is up.
Bajer

Not a good start - Engineer no show, no contact by...

I can't get through to BT support, as the phones are disconnecting me after ~10 minutes of waiting in the queue.
Phoned BT care last night to find out what was going on, as my partner had been waiting in between 1pm-6pm for our scheduled engineer appointment, on April 1st, to set up BT Infinity for us. BT Care had no idea why the engineer didn't turn up, they couldn't get through to the engineering support department as there were only 2 people working at the time - highly suspect.
I cannot fathom this - how can I be sent three separate emails confirming my engineer appointment, be left 3 voicemails confirming the same, only for the engineer not to turn up?! A courtesy call from any service department would have been sufficient; but no one seemed to know where the engineer got to.
What steps do I take now? Sitting in a phone queue only to be told "um, we don't have any answers" then being promised a phonecall back (which i'm still waiting on) from a BT Care customer service assistant called Dean, is not good enough.
I would appreciate a representative from BT replying to this thread - I can see there are a LOT of other people with an identical complaint to mine, but no answers. I would like to know what the state of my order is now, whether all I need to do is book another appointment for an engineer, and a GUARANTEE that if BT do not deliver on the next arranged date my order will be cancelled.
Thanks.

I ordered infinity a week or so ago and I was really looking forward to it. Booked a day off work to sit in and wait for the engineer to arrive today between 1 and 6 pm. I Got a 'Proactive' call at 4pm to saying he is on his way, I was pretty impressed although a little annoyed that they had not turned up yet given it could take 3hrs to install but fair enough not 6pm - then no show!
What a disgraceful service, I have now wasted one of my precious 25 days a year holiday. I rang the call center and they investigated and said the engineer ‘ran out of time’.
What's happening BT? Sorry, but if you have a workload to complete and deadlines to meet - you meet them. This is now going to be a massive inconvenience for me. At the very least I would expected a communications company to have communicated, and forewarned me that they are not now going to turn up because they have ‘run out of time’. What about your customers’ time? Or is that simply yours to waste?
If you had called, at least then I could have got other things done and left the house..... An absolutely joke. Also why give me a call at 4pm to say he is on his way for him then not to turn up?
Looking at Google this is clearly an issue which needs to be looked at. Be warned fellow prospective Infinity customers – when you get a time and date of install, they simply may not turn up.
To be fair the call center has tried their best to resolve this, asking if they could gain access to the property tomorrow. Unfortunately I have to work, and I cannot rebook a time right now as I have client deadlines to meet and I cannot simply sit in the house all day for another day, plus I have to rearrange my workload. I cannot simply miss deadlines.
I have asked to be called tomorrow during working hours to reschedule a visit, let’s see if you can achieve this! I will let the board know what happens! Everyone else post your missed appointments so everyone can see how big or small an issue this is.
I hope you realise the inconvenience you have caused. I notice that on your website you charge if the person fails to give you access to the property! I hope this is reciprocated to all customers when BT engineers fail to turn up.

My imported backup html files from another computer do not show up after import

I am currently transferring files from my macbook pro to a pc netbook. I already exported my firefox bookmarks via an external drive and accessed the html file on my new netbook. After importing the html on firefox on my new netbook, the bookmarks do not show up on my bookmark list.

Please see this article on how to move your bookmarks and settings from one computer to another: [[Moving your Firefox bookmarks and settings]].
Caution: Restoring bookmarks from a backup will overwrite your current set of bookmarks with the ones in the backup file.

Movies from another computer do not show up in items not in my library

From one computer to another, all items show up in Home sharing, however when I switch to items on my computer only, nothing shows up even though there are item that should.

Please see this article on how to move your bookmarks and settings from one computer to another: [[Moving your Firefox bookmarks and settings]].
Caution: Restoring bookmarks from a backup will overwrite your current set of bookmarks with the ones in the backup file.

Another Apple TV not showing up in iTunes...

Ok, this is the config: Apple tv Software 1.1, iMac Intel 07/2007 with OS X 10.5.1, iTunes 7.6. All of a sudden the Apple tv did not show up in iTunes anymore (after working perfectly before). I have another MacBook and a Windows Vista System, both have no connection problems with the atv.
The atv can be pinged from the iMac, who does not show it in iTunes, without lag or packet loss. There is no firewall enabled. The atv connects perfectly to the internet and to the other computers (MacBook and Vista PC) via WLAN.
I did anything described on the support page to try to resolve the problem. I resetted the atv, I re-installed itunes... i upgraded to Leopard (after the problem showed up)... not resolving this issue.
Any clues?

My ATV mysteriously disappeared from iTunes today as well. I'd been using it all weekend to play music. Today I come home form work and it has disappeared from iTunes.
I restarted everything including the ATV. It will show up in iTunes at first but then I get a message that I might have a firewall enabled because iTunes can't communicate with the ATV. It gives me port umber to stop blocking. Then the ATV disappears again.
No firewalls turned on (Leopards Firewall is useless anyway since you can't specify numbered ports to allow communication through.) Nothing has changed in my setup.
I tired linking the ATV to my Macbook Pro Core Duo (G networking) and it kind of works. I got it to start syncing files but the progress bar in iTunes doesn't update. It stays stuck on one file. But the ATV is copying the files because after I lost patience I canceled the sync and found that some of the media had been copied over. When I tried to sync again I got the same error about a possible firewall blocking the port. After a few iTunes relaunches I got ATV to show up in iTunes again and it resumed trying to copy files over. Again the progress bar just stuck on one song.
The only thing I can think of is some kind of major interference that is nearby and out of my control. The ATV shows full strength in the Wifi Signal. It can connect to the internet and YouTube. But its iTunes connection is just plain flaky. I've switched on interface robustness in the AirPort base station. Still nothing.
Sorry I can't be of any help. Maybe more squeaky wheels get grease faster.
I'm so glad this thing broke right before "Take 2"

Another 'No Engineer'

I chose to swap Virgin for BT in January as I wasn't happy with Virgin TV services and BT promised to waive the £120 connection fee as I didn't have a BT phoneline. The engineer arrived February 14th and after fiddling around with a box of tricks went to have a look at the box in the street. Came back after quite a long time to say he couldn't get a dial tone. He also said he hadn't brought the correct key so another apointment would have to be made and could I phone BT to arrange it. So I did, on my Virgin line which was still active. BT said the only appointment would be March 24th! I said but that's about six weeks. He said that's the only slot so I agreed. I'd already cancelled my Virgin line so Feb 14th midnight, ping! All Virgin services off. In the meantime I have been using a Vodafone dongle, slow and very expensive. Today, I was in all day and as the hours progressed I had that feeling that all was not going to be so easy. At my last address I had waited three months for broadband to be installed, this time it's three months and counting. I've emailed BT to cancel the contract for the service they obviously can't supply despite their assurances and iffy promises. I'll go back to Virgin and take their broadband/phone only package. Shame it's been all these weeks wasted. Not as if they hadn't had sufficient notice either. Ah well, we live and learn.

This happened to me too (24th March) we just moved in and a BT engineer came to have a look on a master socket and he said its a dead phone line so he also went to have a look at the box in the street, he came back after an hour and said hes gonna provide me a correct phone number cos BT gave me a phone number which is invalid for our town exchange whatever you call it. BT hasn't been ringing me if there's a really need for me to have a new phone number.. Im just wondering why..

Engineer not showed up - wasted day, still got fau...

Reported a line fault on 14th Feb - told would be fixed by end of 19th.
Not fixed - got a test saying to phone for engineer visit.
Phoned call centre - had to wait for ages in useless PRESS X for this, that and the other.
Finally got to an operator after 5 minutes of waiting. Explained problem. Operator confused, had to explain again.
Was passed to someone else.
This person booked an engineer visit for next day between 8am and 1pm but told me I would have to pay £120 if there was a problem in my house, even though I'd had a text from BT to book an engineer vist!
Waited in the next day ( now the 20th - 6 days with fault )
Of course, no engineer turns up, no phone call to cancel or anything. Half a day wasted.
Phoned call centre.
Takes 6 minutes to get to a human. That human can not help me. Transferred to another human. By now I have been 25 minutes on the phone. I am fuming.
Have to explain problem ALL OVER AGAIN!!!
Human apologises ( that makes me feel no better ). Says he can book me a new visit the next day.
I go mental at this point.
I am fed up.
BT has the worst customer service in Britain.
Now 7th day with phone and broadband fault.
Top CEOs and managers at BT should be ashamed of this appaling level of service.
It is only that they have a monopoly on infrastructure in non-cable areas that they get away with this lousy level of service.
Can anyone help ?

It has come to my attention tonight due to another caller also on my local exchange phoning me at home that there has been a massive mess-up at KINGLSEY exchange in Cheshire ( Openreach id: LVKIN ) and loads of peoples lines have been transposed. i.e. I am receiving incoming calls for the number 01928 787XXX and *that* number is receiving *my* incoming calls for my number 01928 788YYY.
Also my caller id is given out as the swapped line number and thier caller id is *my* number.
Apparently this has happened to scores ( hundreds? ) of numbers out of the Kingsley exchange and happened last Monday ( the day before I reported my fault ).
This is SERIOUS and *no info* at all has been given out in the local area except by word of mouth of neighbours who experience the problem.
This needs relaying to BT call centre that anyone reporting a problem with a Kingsley exchange number ( 0192878 ) is probably a victim of this mess-up and needs an engineer visit A.S.A.P.
It is not *anything* to do with the customer's property but a major issue at the exchange that needs to be sorted.
Never mind how this will affect bills ( swapped bills ? ) or broadband ( I can't login even though I get an ADSL sync - probably due to the phone number reporting itself incorrectly to the broadband login computer ).
BT - if you are listening. This is *serious* and I am *not making this up* - it is a very serious and big problem at an exchange KINGSLEY, Cheshire. And there needs to be an information campaign in the area as people are completely oblivious to the problem until you start to get what you think are a lot of incoming wrong number calls.

Another BT engineer booked for tommorow afternoon.

hi, i have yet another engineer visit booked for tommorow afternoon, the combination of cold weather and the heavy winds weve been having have stirred up the intermitent fault that i have.One can only hope the engineer will discover the fault this time. I still have a kind of popping/static noise on my phone line also there is a kind of phone ringing noise but in static, the only problem is that its not constant and therefore theres more than a 90% chance that the engineer wont here it. We will see.

So , the ngineers been out, these were the worse pair of idiots ive ever seen lol,first, they didnt know what my faceplate was and told me i wasnt filtered, after arguing that the faceplate is the filter, they ran tests, never checked for the noise on my phone, cut out my cat6 cabling and replaced it with standard telephone cable, and swapped the drop wires round, only thing they succeeded in doing is making the upload speed worse, no change in anything else.Im having know more engineers.Im just waiting for fibre now, thats when the fun will really start because when i sync at 13meg or more i have no throughput.

Home mover - engineer no-show

Hello,
I arranged my house move 2 weeks ago, and today between 1 and 6pm I was expecting an engineer (BT decided to remind me of this at 4am Saturday morning!). As 5pm approached, I got a bit nervous and called to check the appointment was still going ahead (order tracker wouldn't work) as i need to be connected to work from home starting tomorrow - i was informed infatically that all the work would be carried out by 6. Evidently this was far wide of the mark. A further call at 6.30 resulted in the news that the work had been sub-contracted... the chap was very sorry that I hadn't been informed of any delay, but that I would definitely be up and running by 8pm. 100% for certain. Another lie.
So - what happens now? I haven't been contacted regarding this failed appointment, so assume i will be spending more time and money calling up in the morning. In the meantime, i will be unable to work from home as is required and severely doubt I will be squeezed in tomorrow. I hate to think I will have to wait another 2 weeks for an appointment to be unfulfilled and must surely be due some kind of compensation, as I am currently paying my monthly dues for receiving precisely sweet f.a. If anyone has any knowledge on the next step of this journey of utter incompetence, please let me know. If i could use this as a legitimate excuse to terminate my contract without paying the usual extortion charges, that would be a very silver lining indeed.

You can claim the grand total of £10 in compensation - contact the billing department.
BT should have offered you a new appointment - if not, ring them up and hassle them. It really should be a lot less than 2 weeks, but Openreach are a law unto themselves, so it's anyone's guess.

BT Infinity engineer no show!!!

Hi,
Yesterday I sat from 8 o'clock in the morning for an infinity engineer to arrive at the house. I was told between 8am and 1pm. At 2pm when no one had arrived and I had not received a call advising me of any issues, I decided to contact BT myself and was told the engineer was uncontactable but the job was still posted as going to happen that day. I took this on face value and waited a further 2hrs, still no engineer and still no call to tell me that he was not coming. I call back again to be told for a second time that the engineer was uncontactable but the job was still up to be done that day. By this time it was 4:45, I asked what time do the engineers work till? to be told 6 o'clock! I asked how is it going to be possible to complete the job that day then?. There was no answer to this as obviously it was not going to happen and come 6 no engineer had arrived. I called back once more and was then informed that someone would contact me to rearrange a date to fit the system. But nothing was said about the 12 hours I had waited 7 days before Christmas for a none contactable engineer! Surely if the engineer was not contactable the appointment should of been cancelled with me being contacted early allowing me to try and achieve something with the day I had left!! I am very dissapointed with this situation I can not stress that enough!!!

Hi,
Same thing but worse for me. My Broadband has been off since Tuesday 4 Dec.
My 1st appointment was for Friday 14 Dec 2012- 1pm to 6pm slot.
Of course no engineer turned up and no one contacted me.
After many phone calls, the overseas call centre got me a slot for Monday 17 Dec -8am to 1pm slot
Again no one turned up. Again no one contacted me.
So back again to BT help line.
The overseas centre said they have contacted the UK people and assured me the Engineer will turn up later.
Around 5pm, the overseas centre phoned me and informed me that due to Lack of resources there will be
no engineer coming. He promised me that someone from the UK will phone me within 24 hours.
Today around 10am, Openreach (who I know is part of BT) phoned just to tell me that the earliest slot they can offer me is 31st Dec.
They also deny amy knowledge of an appointment for Monday.
I told them I have received 2 texts confirming the 14 Dec appointment plus another text confirming the 17 Dec appointment. They still argued they cannot see an appointment for 17 Dec and without any apologies offered me a sllot for 31 Dec - Take it or leave it.
They keep saying thay are Openreach and imply that whatever BT has been telling is not their responsibility.
In the meantime I am looking for alternative providers. I have relatives who use Virgin Media nd they seemed happy.
The problem I think is that big companies are just happy to get new customers and lomg standing customers are taken for granted.

Another BT Engineer no show :-(

Similar Messages

Maybe you are looking for