Another 'No Engineer'

I chose to swap Virgin for BT in January as I wasn't happy with Virgin TV services and BT promised to waive the £120 connection fee as I didn't have a BT phoneline. The engineer arrived February 14th and after fiddling around with a box of tricks went to have a look at the box in the street. Came back after quite a long time to say he couldn't get a dial tone. He also said he hadn't brought the correct key so another apointment would have to be made and could I phone BT to arrange it. So I did, on my Virgin line which was still active. BT said the only appointment would be March 24th! I said but that's about six weeks. He said that's the only slot so I agreed. I'd already cancelled my Virgin line so Feb 14th midnight, ping! All Virgin services off. In the meantime I have been using a Vodafone dongle, slow and very expensive. Today, I was in all day and as the hours progressed I had that feeling that all was not going to be so easy. At my last address I had waited three months for broadband to be installed, this time it's three months and counting. I've emailed BT to cancel the contract for the service they obviously can't supply despite their assurances and iffy promises. I'll go back to Virgin and take their broadband/phone only package. Shame it's been all these weeks wasted. Not as if they hadn't had sufficient notice either. Ah well, we live and learn.

This happened to me too (24th March) we just moved in and a BT engineer came to have a look on a master socket and he said its a dead phone line so he also went to have a look at the box in the street, he came back after an hour and said hes gonna provide me a correct phone number cos BT gave me a phone number which is invalid for our town exchange whatever you call it. BT hasn't been ringing me if there's a really need for me to have a new phone number.. Im just wondering why..

Similar Messages

Another BT engineer booked for tommorow afternoon.

hi, i have yet another engineer visit booked for tommorow afternoon, the combination of cold weather and the heavy winds weve been having have stirred up the intermitent fault that i have.One can only hope the engineer will discover the fault this time. I still have a kind of popping/static noise on my phone line also there is a kind of phone ringing noise but in static, the only problem is that its not constant and therefore theres more than a 90% chance that the engineer wont here it. We will see.

So , the ngineers been out, these were the worse pair of idiots ive ever seen lol,first, they didnt know what my faceplate was and told me i wasnt filtered, after arguing that the faceplate is the filter, they ran tests, never checked for the noise on my phone, cut out my cat6 cabling and replaced it with standard telephone cable, and swapped the drop wires round, only thing they succeeded in doing is making the upload speed worse, no change in anything else.Im having know more engineers.Im just waiting for fibre now, thats when the fun will really start because when i sync at 13meg or more i have no throughput.

Another BT Engineer no show :-(

So after having placed the order over 1 month ago - yes that 1 month which is ridiculous in itself - my installation day finally arrives. My home hub arrived last week and my installation slot was due between 8am and 1pm. I've booked the day off work so am good to go!
Excited at finally getting infinity installed I get up early (just in case the engineer decides to show at 8am) and by 11am still nothing. Decide to google 'BT Infinity Engineer No Show' and am perturbed at what I find...... Numerous posts relating to no shows! Still no bother there's a couple of hours still to go for my slot.
1pm duly comes and goes and nothing. Starting to get a sinking feeling that my valuable days leave has been a complete waste of time. Decide to phone BT and get an automated message saying 'there has been a problem with your order'! I stay on the phone as I want to speak to someone and after what seems like an eternity of waiting - BT are very busy and thank you for holding! - I get through to someone. I explain the issue and am put on hold again whilst they phone the engineers. Eventually they come back after waiting ages and am told that the engineers are running behind schedule but that all of today's orders will be fulfilled. Yeah right I think!?
Anyway the upshot is that it's now gone past 5.15pm it's pitch black outside and raining. Fat chance of someone turning up now.
I can't even begin to express how utterly *&$#@ off I am with BT :-(
And don't anybody start with it's not BT it's Openreach! I didn't place an order with Openreach I placed an order with BT........ over 1 month ago FFS!
I don't know how valuable a days leave is to someone at BT but it's pretty **bleep** valuable to me - what sort of business is it that BT are running whereby they feel they can shaft their customer like this? I simply cannot afford to take another days leave so where does that leave me now?!
I've just got off the phone to BT again - was on the phone to them for an hour all told waiting to get through and then once I got through waiting for them to get through to an engineer. Surprise surprise they couldn't get through to the engineer - I can only assume they were ignoring calls? Seriously why do BT employ these clowns? My account has been credited with a measily £10 (utter P take) and the order has been escalated. They are now going to see if they can get an installation of this Saturday and will be calling tomorrow to confirm.
In all honesty I just feel like cancelling it now and go back to Be. Cheap, reliable and hassle free internet.
BT - you are an utter joke of a company.

Hi stmichael,
I am really sorry the engineer didn't turn up. I know waiting in all day is painful enough but throwing a days leave in as well can only add to the annoyance, especially after a month. I am sorry no one got in touch with you to let you know what to expect.
It sounds like the order is being recovered and moving the right way so we should get this sorted out for you asap. If you like I'll be happy to have a look over you account and let you know what's happening.
If so could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Appalling Engineer/Customer Service

I don’t for a second believe posting my experience of BT ‘customer service’, will change the experience of customers at all for the better, but just need to let future customers know what’s in store. Whoever you have providing your phone and internet, if anything goes wrong with your line, then you only have the ‘choice’ of a BT Engineer. The following is an experience that unfortunately is common. My phone line started to crackle and became unusable, the internet then trickled to a halt. I phoned my provider who stated that a BT Engineer would call at a certain date. My wife waited in, but no one came. I again phoned and was given another date. An engineer came, scanned the ground outside our home with a fault finding device, he stated that the fault was under the public footpath. A few days later someone from BT came and dug the path up, then left. Another day and Engineer came and fiddled with the underground wires, stating that he’d found the fault and it was fixed, then he left without giving us a chance to test the phone line. It still didn’t work. Then another day BT sent someone to fill the hole. I had yet again phoned my provider to state that the fault has still not been fixed.
I decided to investigate the wire leading from our house and found the fault myself. The fault was caused by the wire that leaves the ground and connects to the house had become detached, it was obvious that this was the problem, just by looking. Again a BT Engineer came out and I watched him with his underground scanner as he walked around our garden. As he didn’t seem to be finding a fault I drew his attention to the wire coming out of our house. He confirmed that I had indeed found the fault! Why didn’t the ‘professionals’, find it, they’d been plenty of times? He reconnected the wires and the phone and internet then worked.
Another time I was looking after my sister’s house whilst she was on holiday and she’d arranged for a BT Engineer to come and fix the fault she was having, no phone and internet so slow it was unusable. I had noticed a heavy branch was resting on the phone lines about 500 yards from her home. When the BT Engineer came he connected a device to her phone and stated that the fault was back at the exchange and that he would reset it and it should work within a few hours. I asked him if he thought the tree branch could be contributing to the fault, he said no, he’d found the fault. So 24 hours after he’d left the fault remained the same, again another BT Engineer came and connected the same device to find the fault and stated to me, without my mentioning the tree that a branch was the cause and he even told me how many yards away from the house the fault was, he investigated and it was the tree causing the fault.
How is it that a professional service? I mentioned my experience to a friend who was a BT Engineer but lived some distance from me, so was unable to help me initially and he stated that my experience is common.
This is due to privatisation, there is no public service ethos left in BT and many people who are employed by BT, don’t even know what that means.

This page should explain things.
http://www.expect.openreach.co.uk/
You can complain using this form http://www.openreach.com/orpg/home/contactus/tellussomething/tellussomethingaboutourpeople/tellabout...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT/OPENREACH ENGINEER (one hour call only)

i have been having internet connection problems for over 2 weeks now,
i have had several Openreach engineers come to my house and the exchange to try and fix,
as of yet the connection is still not up to scratch and i am losing connection every now and then,up to 4-6 hrs at times,
this morning another Openreach engineer came to my house to investigate the problem again,
he had all his equipment out testing the connection,during this testing he asked BT to reset my profile,
which they did, after this testing he said that BT had recognised a few errors on the line,
but he could not look into this any further as my time was up,
he said BT only pay Openreach for one hours work per job and my hour was up,
so he packed his stuff away and away he went,
not knowing what he could have achieved if he had stayed ??
i was gob smacked at this,
has anyone else enjoyed this care and attention from BT and Openreach,
my line is still not rectified as far as i know ????? ha ha ha
Terry

Just another "great" idea of the government. Openreach will work for any Service Provider (ie BT, Sky etc) as they are not technically part of BT. The Service Provider hires Openreach to do a job, hence the time limit. If the Openreach Engineer exsceeds the limit of the agreement with the Service Provider then Openreach will be breaking the rules set by the government and may be fined. This is to "improve" the service to the customer. Unlike the old method, when an Engineer came and was left to fix the fault........WONDERFULL!!!!!!

Headache after headache and we've still not got it...

Hi All
A bit of a rant sorry (need to air this off and hopefully get somewhere!) of how everything has gone wrong.
First we eagerly awaited the date we could order infinity. The day arrived and after some issues ordering online that evening I had to ring up the next day to place the order (turns out the online system isn't clever enough to say you can't have a free install when coming back to BT and do the paying for the phone line up front for a year and save some money deal, it just throws a general error).
So I spend the best part of the hour on the phone placing the order. Making sure to double check things as we go along.
Shortly after we get the install date. I ring to enquire how late I can leave changing it as I was unsure if I could do that date or not yet, understanding I am going to have to give more notice if we're moving our number back to BT. Turns out now that the person I spent ages on the phone ordering with didn't put it down as moving our number back but a brand new number.
BT have to cancel the order and replace it. They do call me back the next day as promised to confirm the new order. Installation date now a lot further away and I can't do that date. They said they would call me back the next day as it was late. They never did, I had call chasing the change of appointment a few days later.
A week or so ago we got a bill for the delivery of a router never sent for the first order that was cancelled, so I have to call up to sort that out. While on the phone I asked the lady to confirm all the details on the current order to make sure all was ok still, it was. She even kindly sent me a text confirming it all in writing.
So yesterday was the day. BT phone engineer shows up and wires up the BT line. I won't go in to the ins/outs of it but basically it turned out our phones were screwed after the engineer left. Inbound calls were ok (though not all that clear) but could rarely make an out bound call. I did phone customer services first and got fobbed off with that the extensions wouldn't go live until up to midnight(!). Luckily I am a network engineer and soon spotted he had wired the extension in the faceplate in the wrong order and sorted this myself. We needed the phones working and I couldn't wait until another BT engineer could show up for 10 secs of work. The BT engineer had infact left me instructions on wiring it anyway incase we had to replace the extension wiring (shame he couldn't follow them lol) - He tried to tell me the extension was quieter as it was pulling too much power and must be the extension wiring at fault, even though it was the same wiring we had always used! He also told me the line was working fine - he must have been lucky (I managed to dial a number maybe 1 time out of 10 if that?). Yes it was drawing too much power as he had wired the 2 ring wires back to front!
With that out the way I await the infinity/broadband engineer. 5PM comes and he hasn't shown, keeping in mind he could come any time up to 6PM though. I log on to BT.com to find the following under the broadband install on the order tracking:
"Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."
Right?! I know an engineer is required for BT infinity!
So I called customer services again (thumbs up here BT where it is due- a few months ago I spent hours on the phone queuing to get through to you - I have not had to wait more than about 10 mins since this has all happened when I have called each time - and you have an 03* number now so no big mobile bill this time!). Apparently there has been an internal communications error at BT. The engineer appointment was cancelled as some one at BT hadn't confirmed the appointment with the engineer.
I flipped, politely (I have spent several years working in customer service call centres too, I know how it is) explaining how everything has gone wrong and none of it is my fault, at all.
She promised to pass it to esculations and I would have a call back today (with the hope of a Saturday appointment as I can't take another day off work) and may be even this weekend. If I (and my partner, we both work in IT) end up with no internet at home in our work, we will be up the creek with out a paddle.
It's nearly 3PM and I am yet to have had a phone call.
Thanks
Shell

This is beyond a joke now
Rang up this evening as no one did call back (3rd time since order that such a promise hasn't been kept) to be told BT have cancelled the order. No idea why and nothing can be done as the order management desk have gone home.
I'll be straight on the phone at 9am. If it isn't sorted straight away with a weekend appointment (I can't take any more time off work) by next weekend (2nd/3rd April) before the Virgin broadband ends, and some kind of compensation/credit for BTs continual incompetence since day 1, then Virgin can have our business back!
Again, if someone from BT sees this and would like to help I did send an email through your form refrencing this thread earlier today with my contact details. Even if it's 'I've got your email, I shall look at it now and get back to you ASAP' first thing before I try to talk to the 'order management' desk who clearly need to go on a few management courses!
Thanks
Shell

Why can't we have a single point of contact who de...

Three weeks ago our house was hit by lightning and our broadband connection went on the blitz (a Linnit technical term).
The telephone stopped working. I did an on-line check and the connection registered a fault. The on-line system logged the fault with the teachnical team. So far so good...
I received a call from the tech team advising an engineer was coming out to us, if the fault was with our equipment we would be charged. That's fair. Engineer called. My phones were fine, BUT the BT router was where the fault lay said the engineer. We would need to raise another fault report because he only dealt with telephone AND as he was a subcontractor he would bill for the work... He disconnected the router so the phone would work and left.
I work virtually, which means that I can work from my home, so I need the internet even more than my family want the telephone. I plugged the internet back in so that I could continue to work and called BT again from my mobile. Speaking to a very polite guy in Delhi I was asked to describe my phone socket, unplug the router from the office, carry it downstairs to the kitchen where the main socket is, plug the router in there, reconnect, try again, all sorts of stuff before finally being advised that it was probably just the 'microfilter' and that as they were very inexpensive it might be faster for me to go out and buy one and plug it in myself rather than have another engineer come out to us.
So I did just that. In fact, as the microfilters are less than a fiver, I got two... brought them home and plugged one in... didn't work.
Called Delhi again. Spoke to someone else who was, again, very polite. They tried to get me to unplug and plug things in and out again, but I politely declined this time explaining that now the poor internet connection that we did have was running so slowly I am having to commute in to work over Christmas. He sympathised and told us that he would escalate the issue. That was before Christmas. Since then I received a text on my phone on Christmas Day telling me they couldn't reach me!!!
Today I called again to BEG someone to please come out and fix things for us. We aren't technical. We cannot act as pseudo engineers. We pay BT one bill each quarter for a service. Why on earth can't BT provide me with a single point of contact when I have an issue. And if that point of contact could understand me and explain things to me in words and phrases that I understand that would be perfect!
Last year I cancelled three mobile contracts that we'd had since the early 90's with O2 because they were so unhelpful.
BT aren't the cheapest broadband provider but we've stayed with them out of 20+ years loyalty and the understanding that we had a one-stop-shop. Now, it looks as though I'll be shopping around for another domestic broadband provider for 2012.

Thank you for being so helpful and constructive.
I tried to look at the ASDL settings, john46 but it's asking me for my HomeHub password... the only password I have is for our wireless network and that one doesn't work.
I can't test the phone line right now because I'll have to disconnect the internet and I'm currently working on another computer whilst chatting on this one with you. However I will do that later. I'll also look at the RogerB link you provided.
Truth is, we're pensioners who use the internet but we havent a grain of technical understanding between us. We're old fashioned enough to admit that we just want someone who knows what he's doing to come here and fix it for us. It's already cost us £130 for an engineer to come out from OpenReach to tell us the phone line is OK and it's the router causing the problem. Best case scenario is that another BT engineer who knows about broadband comes out and does it because the last BT person that I spoke to in Delhi did actually confirm that there is a fault on the BT side. I'm getting so frustrated right now I'll probably call out an independant I find in Yellow Pages and get charged an arm and a leg again and I'll then cancel with BT in a fit of pique.

How do I find out when openreach are connecting my...

Ok so I'm now at the point of tearing my hair out....
After a fault with our line almost 2 years ago I got talking to the engineer. He told me that the board in the exchange that runs our broadband is set for fibre but would need all the other work to be completed for it to go live i.e cabinet and cables layed ect ect but I should expect something to happen within a year. So I waited and waited and waited. I contacted BT whom I am a customer about said roll out in my area. They told me they do not have that information at which time the Openreach website line checker said the exchange was enabled but nothing else.
So I waited some more and last October/November (2014) we had sub contractors ask if they could store their plant machinery on our land.. we asked what they were doing to which they replied "digging the road and laying the tubeing for fibre cables for BT Openreach" . They also told us that they were there just to dig the road and NOT lay the cables.
After the work was completed I still heard nothing but then later found out that BT Openreach had installed the cables but had not connected said cables to our serving cabinet. We spoke to another Openreach engineer working outside our property and asked what they were doing and we were told its was work being carried out for "OUR" fibre broadband. (the cables stop at our property and go nowhere else we are literally at the end of the line).
So I have waited some more. Contacted BT (my ISP) and have been told yet again they do not know that information.
Again waited some more then tried the line checker via the openreach website this time I was greeted with your serving cabinet is now connected and ready for fibre orders..... guess what BT have told us that that cabinet is indeed live but our property is not connected.
Openreach (via website) tell me to contact my ISP and when I do (BT) they tell me they do not have that information. I am being sent in very small circles. I know the line is there I know the excahnge is active and my serving cabinet is live but I can't contact anyone to find out when this work is going to be completed. Obviously OpenReach would be my best bet but there is no contact details for end user enquiries.
Some one is sat in an office sending out workmen/engineers. How on earth do I find this out???????????
Before I get any replies I know I have fibre line to the property I know my cabinet is live and I now my excahnge is ready. It seems that the only thing that needs doing is the line to the cabinet need connecting/activating. I want to know when or how I go about finding this out. I am on these forums as a last ditch attempt. I find it very frustrating that time and money as been invested closing and digging the road and setting everything up for it not to be completed and then make it impossible to find out why.

Hi sharkbiscuit79,
Yes your cabinet 10 on the Crediton exchange has already been installed and linked with a FTTC DSLAM cabinet (making it able to provide FTTC fibre broadband) and has been Accepting FTTC orders since December 2013. PCP10 (with it's DSLAM cabinet within 100meters of it) is locate on the junction of Commercial Road and the A3072.
However by the looks of things your are just too far away to obtain a FTTC (VDSL2) connection, meaning FTTC fibre broadband is not available to you.
Have a look at the Connecting Devon and Somerset Considerations (particularly the last paragraph) - http://www.connectingdevonandsomerset.co.uk/where-when-map-conditions/
Your best bet is to talk to Connecting Devon and Somerset to see if there are any further plans to get a fibre based service to your area via https://www.connectingdevonandsomerset.co.uk/contact-us/ (as your area may not be inscope of any further deployment). Best give them your full address and landline number too as they can check if you are within a NGA area.
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.

Moving Home - at my wits end!

I placed a moving home order on the 12th April for both phone and broadband with an installation date of the 29th April. I ONLY placed my order with BT because they had the quickest installation dates..hah! We were moving from one rural location to another and the house we were moving into had been in possession of a phone line for 30 years, or thereabouts.
My broadband order was cancelled on the 13th due to a "problem" with my phone line and when I spoke to BT I was told my broadband order would be re-raised on the 30th April the day after my line was activated. I wasn't happy but it was what it was and it was only a day...right?
29th April arrived, some 10 days after we had moved into the property, and a sub-contractor arrived first thing and was really nice and helpful. We however had no dial tone by the time he finished but he said it would be down to the guys at the exchange to "switch the phone on" and it might be midnight before it happened. So off went the contractor and we waited, irked, until lunchtime when surprise surprise a BT engineer arrived at the door.
The engineer informed us there was no line available for us and until BT provided one we would not be able to get a phone installed let alone internet. However as this was a "provision issue" it would be dealt with expediently and should only take a couple of days.
As disheartened as I was there was no choice but to "suck it up" which I did until about 3pm when another BT Engineer called. This engineer informed us that there was a line for us but it was broken somewhere in the pipework and it could, and probably would take weeks to fix, or might not even be fixed at all!
So the following day I called BT and had my very first dealing with BT India. BT India assured me that I would have a working line within 2 days and the engineers had just reported a minor fault. Wednesday arrived and of course there was no line but another call to BT had me guaranteed a working line by Friday. Friday came and went with no line and BT India promising an activation date a few days in the future.
This...farce has continued since then with date after date being guaranteed and missed, requests of speaking to supervisors and/or managers ignored or just refused outright and promise after promise of someone calling me back to give me a reliable timeline of resolution.
I have spent well over £100 (probably well over £200) in calling BT and spending hours and hours on hold, being passed from pillar to post all calls conducted on a mobile phone, which was specifically purchased because of this nightmare, because there is no public phone box close to where I live.
Today however, really took the biscuit. Yesterday during one of my numerous calls to BT the person dealing with me sent out my broadband hub, even though I still have no working phone line, with an expected delivery date of today. Of course it never arrived today, which was no real surprise as everything BT has promised has not materialised, but turns out it DID arrive at my OLD ADDRESS - the one I left on the 19th April!!!
I am almost pulling my hair out here I just want to know when will I get my phone line and broadband working and will BT reimburse me for all the additional expense I have incurred calling BT India who have no idea what they are doing?

Hi Pye,
I am really sorry that you have had such a difficult time with this. I'll be happy to get involved and make sure we get this sorted out for you as quickly as possible.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Windows 8.1 Mail App doesn't sync Exchange account on desktop but does on laptop

I was referred to this forum by another Microsoft engineer, and while I do not believe this is where this problem can be resolved, I'm following his instructions.
I have Windows 8.1 on my desktop PC and an ASUS X205TA laptop. For several months, the three accounts I have under Mail (two Outlook.com accounts and one Microsoft Exchange work account) synced properly on my desktop.
In fact, the Mail app on my desktop worked fine with my Exchange account from the first time I used it under Windows 8 in 2012. The version didn’t seem to matter – whether it was Windows 8 Consumer Preview, Windows 8, or Windows 8.1, the Mail app
connected to my Microsoft Exchange account simply by filling in my email address and password.
Sometime this past summer, however, in the July timeframe, the Mail app stopped synchronizing with my Exchange account. In an effort to repair it, I removed and attempted to reinstall the account. This time, it would not let me load the Exchange account, even
when including additional information (domain, server, user name, et. al.).
This past fall, I purchased the ASUS notebook with Windwows 8.1 installed, and I was able to successfully load my Exchange account in Windows Mail using just my email address and password, as well as the two Outlook.com accounts, and all three accounts synchronize
properly. When I went back to my desktop, however, I noticed that the Liberty email account was listed under my Mail app. Apparently, since my laptop and desktop configurations are registered under the same Microsoft account, when they synchronized, the Liberty
email account which I successfully loaded on my notebook appeared on my desktop system as well.
The Mail app on the desktop, however, still can’t synchronize with my Exchange account so, in effect, I’m back to where I was in July. I would also add that I'm running Microsoft Outlook 2013 on my desktop and laptop and, in both cases, all three of my email
accounts are installed and working properly.
I don’t know if this information gives you insight into what the problem might be, but it’s apparent that there’s something in the configuration of my desktop Windows Mail app that is causing the problem. It’s working just fine on my notebook.
I've uninstalled and reinstalled the Mail app multiple times, run the App Troubleshooter, and tried a Clean Boot installation of the Exchange account. None of these fixed the problem.
As I told the other Microsoft engineer, if this were an Exchange problem, I wouldn't be able to connect to my Exchange account in Outlook 2013 on my desktop and my laptop, nor would I be able to connect to my Exchange account using Windows 8.1 Mail
on my laptop.
The problem is specifically with the Windows 8.1 Mail app on my desktop PC, and its sudden inability to sync with my Exchange account after it worked in every iteration of Windows 8 since 2012.
I have posted this issue in this forum as suggested, but my troubleshooting does not point to an Exchange problem, but rather a Windows 8.1 Mail app problem on my desktop PC.
Can you help?

Hello ronontheright,
Do you mean that only the Exchange account in the desktop Mail app can’t sync?
Please take a look at the following article.
http://blogs.technet.com/b/exchange/archive/2012/11/26/supporting-windows-8-mail-in-your-organization.aspx
Exchange ActiveSync can be used to sync data for email, contacts, and calendar. The Windows 8 Mail app supports Exchange ActiveSync.
Please open the Windows Store app Calendar and People to check if they can normally sync.
Please try to remove the account in Mail app and sign in again and check if the issue still exists.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Arguments out of order error

Hi all,
With Sun Studio 10 we get "arguments out of order error" which we don't get with any other comiler or Sun Studio 11. The error is as below:
"/build/builds/bczar/Studio/ACE_wrappers/TAO/tao/BD_String_Argument_T.inl", line
14: Error: Arguments out of order for TAO::In_BD_String_Argument_T<S_var, BOUND
, Insert_Policy<struct>>;
The template definition is:
template<typename S_var,
size_t BOUND,
template <typename> class Insert_Policy>
class In_BD_String_SArgument_T : public InArgument
public:
In_BD_String_SArgument_T (void);
virtual CORBA::Boolean demarshal (TAO_InputCDR &);
#if TAO_HAS_INTERCEPTORS == 1
virtual void interceptor_value (CORBA::Any *any) const;
#endif /* TAO_HAS_INTERCEPTORS == 1 */
const typename S_var::s_traits::char_type * arg (void) const;
private:
S_var x_;
The template method itself is:
template<typename S_var,
size_t BOUND,
template <typename> class Insert_Policy>
ACE_INLINE
TAO::In_BD_String_SArgument_T<S_var,BOUND,Insert_Policy>::
In_BD_String_SArgument_T (void)
Any one ideas? We can deliver a preprocessor output of the code if needed.

Is there a way that I can send you or another sun engineer the preprocessor output, that really should be enough to tacke this. It is 976 Kb of size. The code that the error is given about is:
template < typename S_var ,
size_t BOUND ,
template < typename > class Insert_Policy >
class In_BD_String_Argument_T : public InArgument
public :
In_BD_String_Argument_T ( const typename S_var :: s_traits :: char_type * x ) ;
virtual CORBA :: Boolean marshal ( TAO_OutputCDR & cdr ) ;
virtual void interceptor_value ( CORBA :: Any * any ) const ;
typename S_var :: s_traits :: char_type const * arg ( void ) const ;
private :
typename S_var :: s_traits :: char_type const * x_ ;
template < typename S_var ,
size_t BOUND ,
template < typename > class Insert_Policy >
TAO :: In_BD_String_Argument_T < S_var , BOUND , Insert_Policy > :: In_BD_String_Argument_T (
const typename S_var :: s_traits :: char_type * x
: x_ ( x )
{ }

HDMI out

yet another newbie question. i have purchased mini display to hdmi lead all plugged in ok but i only get background picture on tv what ami doing wrong. i expected my macbook pro screen to appear on tv as i see it on mbp ad use the tv for large screen viewing/ediing.

Finally I got a hold of a Toshiba engineer who tried using the HDMI-In port and couldn't get it to work, he then got ahold of another Toshiba engineer that told him there is a button on the left side, second one from the top it has circle with an arrow icon, this switches to the HDMI input. I also asked him about using with a satellite receiver or any receiver with an HDMI-out you must use this the same way. This means you cannot use Wndows media center or the DVR function with the HDMI-In. The computer then acts as a TV monitor only. I have to use a RF modulator to hook my Direct tV satellite receiver into the coax in from the HDMI-out of the receiver, I lose some picture quality but it does function.

Slow infinity speed since install.

Out of interest could people post there distance from cab VS. speed.
I had infinity option 2 installed about 3 weeks ago now. When the original open reach engineer installed the service he said that there was something not right with it, I was getting download speeds of 8 mb. He conducted internal house wiring and also tested the drop wire to the dp, same speed.
Long story short another openreach engineer has come out today and informed me that 8mb is the correct speed and that i wouldn't achieve any more. He didnt test the speed at the pole so I have asked them to do this to see what comes back but I would be interested to know what other people are getting at around 900-1000m from the cab.
i was orginally quoted 16.1mb i find it had to believe that half is correct...

We're about 800m from the cabinet (I'd originally thought we were nearer to around 300-400m but google maps proved me wrong!)
I've just upgraded to Infinity 2 today and our download speeds have increased from around 37.5 Mbps to 42.5 Mbps.
I guess it all depends on the route the cable takes and the quality of the copper (our house is about 11 years old and so I'm guessing the BT lines are about the same age), but I would have thought you could achieve more than 8Mbps if we're getting over 40Mbps being only slightly closer to the cabinet than you.

Mail SMTP port problems.

This is driving me nuts.
Send an email, it fails and Mail pops up a question on which SMTP server to use. I choose "Edit SMTP Server List".
Select "Advanced". My port is already using "Use Custom Port" set to 25. Yes, I know that is offered in the default, but it won't work. I select the default and close. Try to send the mail and it fails as before. I then set it back to custom port 25 and it works. ARRRGHH!!!!
I've deleted and reinstalled the SMTP server multiple times and I get a month or so of peace before this BS starts all over.
This all started when my ISP (Mountain Cable) got bought out by Shaw. That may be a coincidence or the problem.
Any ideas?
A solution to this will earn my eternal grattitude and reams of good kharma.

I wish it was just a matter of the right settings in the mail client. However, I was working with another NOC engineer and one of our IP admins for hours, testing every possible setting in Mac Mail, Entourage and Thunderbird. Using SSL, Password authentication, SPA off, port 537, it works on Outlook Express and Thunderbird for Windows. Using the exact same settings, no mail client works on the Mac. That's why we reached the point of creating a custom configuration file on a modem, packet sniffing at each point in the connection and monitoring the SMTP logs... to make sure there wasn't something on our network that was interfering with Mac's that would not affect Windows.
It's not just a matter of getting the mail client settings correct, otherwise the exact same settings that work for OE would work in Entourage, and the exact same settings that work for Thunderbird for Windows would work in Thunderbird for Mac.
Thunderbird for Mac was the most helpful in trying to track this down, because it said that the server did not accept the authentication request. However, the SMTP server shows that no attempt for authentication from a Mac even reached the server, and as far as we can tell, the attempt at password authentication on port 537 never even left the Mac and reached the router or modem, for any mail client used.

MAX does not start up

I am getting the following errors when I try to open up MAX:
The niRemPXI.mxx plug-in caused an exception in the CmxProviderWrapper::BindPrimary function in the NIMax process.
See these files for details:
C:\ProgramData\National Instruments\MAX\Logs\20130828_180211-NIMax-00001484.log
C:\ProgramData\National Instruments\MAX\Logs\20130828_180211-NIMax-00001484.dmp
The niVISAui.mxx plug-in caused an exception in the CmxProviderWrapper::Finalize function in the NIMax process.
See these files for details:
C:\ProgramData\National Instruments\MAX\Logs\20130828_180213-NIMax-00001484.log
C:\ProgramData\National Instruments\MAX\Logs\20130828_180213-NIMax-00001484.dmp
The exception occurred in the NIMax process in the function CmxExecutionThreadPool:oWorkNonUI.
See these files for details:
C:\ProgramData\National Instruments\MAX\Logs\20130828_181648-NIMax-0000173C.log
C:\ProgramData\National Instruments\MAX\Logs\20130828_181648-NIMax-0000173C.dmp
I have tried repairing MAX software unsuccessfully. How to fix this issue ?
Thanks
Jeet
Solved!
Go to Solution.

Even though NI-MAX does not open up and giving me errors, I opened up labview and placed a DAQmx reset device VI and connected a constant at its input. The constant does show all the daq cards (connected in my PXI sytem) in the labview.
What does this mean ? Can I continue with the development even though the MAX does not open up ?
Another NI engineer recommended trying to install the NI System Configuration utility (http://joule.ni.com/nidu/cds/view/p/id/4086/lang/en )
since it does appear that drivers are currently working correctly. This installer includes MAX and a few other utilities but should not affect driver installations.

Another 'No Engineer'

Similar Messages

Maybe you are looking for